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Slow Shutdown Group Policy Client
Has anyone noticed slow system shutdown after switching to BIS 2017? I just did a reformat of Win 7 HP 64 bit and it hangs at shutting down during - stopping group policy client for about 25 seconds. No scripts present. When I do a system restore to a clean image of Windows without BIS 2017 but with all system drivers &…
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Cancel Subscription
Hello Due to the fact that my subscription was renewed (alltho i didnt want that) i installed the software cause i payed for it. But true this i would like to cancel subscription ASAP! I find it strange you arent able to cancel the subscription yourself true your personal page... Anyways i tried sending a mail for the…
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Elevation Helper- Bitdefender SRL
I had this issue in Bitdefender Antivirus Pro 2016, and after installing Bitdefender Antivirus 2017 remained the same. The issue is whenever I connect USB sticks, Bitdefender shows a message that Elevation helper should be authorized or allowed ( Yes/ No) . in Author section it shows Bitdefender SRL. I have searched the…
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The right product to buy
Hi.. I am planning to purchase Internet Security 2017... Does this product carry anti-virus tool? or do I also need to buy the Antivirus Plus 2017? Please advice which product would be best suitable for a single home user.
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Security Report
Every now and then I get notification of a security report, and it tells me that it has fixed vulnerabilities - But doesn't say what these were? Nr does it tell me what websites have been blocked. Why is this?
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Bitdefender GUI not showing up
Hi, I installed BitDefender on my PC, but I can't open the GUI. The BD Tray icon is gray and after I click on it, a window shows up saying "Bitdefender Sign in". So I typed in my BD account email and password, and then I clicked on "Sign In". But the tray icon is still gray and when I click on it, the "Sign in" Window…
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Purchase refund or solution upgrade
I purchased the BitDefender Internet Security 2017 subscription for 12 months for 10 seats on september 30th, after reading the great reviews all over the net, one of my costumers needed an endpoint protection solution and decided to try BitDefender. The main reason of my costumer to install the Endpoint protection was one…
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Scan logs, where are they located? ADDED another question
Good Day: where/how do I find the protection scan logs for multi user Total Security 2017? I'e looked everywhere, but have not found their location on my PC (Win 10, 64bit). Thank you in advance for for input. I'm new to Bitfinder and it sems to be a bit chopped up, I had to look up on how to make a rescue disk last night…
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[Fixed] Bitdefender Internet Security 2017 - Password protection
Hi all, the password protection does not really work in Bitdefender 2017 Internet Security. I entered the password and usually you should be asked for it if you change settings, now, nothing happend. Its also a little bit strange that the firewall is asking me if she should allow internet access to a programm sporadically…
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How to get the product I paid for? (Bitdefender Total Security Multi-Device 2017)
Dear forum members, I need your help with the following issue: I have bought Bitdefender Total Security Multi-Device 2017 subscription for 12 months. I have got the email that my payment was successfully received, but that is all I got. I mean, what's next? I was expecting for some download link or at least some activation…
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Can I upgrade from 5 to 10 devices?
So I have Bitdefender Total Security Multi-Device and I bought it for 5 devices. I was wondering if there was a way to upgrade to 10 devices.
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Upgrade resellers
I would like to upgrade my bitdefender to the 2017 version. Which resellers besides avangate are available?
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Bitdefender Antivirus Plus 2017
How do I temporally disable Bitdefender Antivirus Plus 2017?
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Database file added to SVI for fixed drives
Why does Bitdefender 2017 add a smartdb_volumexxxxxxx in the System Volume Information folder for fixed drives ?
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Bitdefender main interface not respond
Hello community. I come here to address a error that has occurred after installing bitdefender (2016, 2017). After downloading the installer for the central and install on my machine I can not open the main program interface. After installation it recognizes my license automatically. But after that of this error below.…
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Bitdefender Real-Time Optimization - on or off?
Hi Bitdefender Real-Time Optimization is a plugin that improves your system performance silently, in the background, making sure that you are not interrupted while you are in a profile mode. Depending on the CPU load, the plugin monitors all processes, focusing on those that take up a higher load, to adjust them to your…
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Long boot time
My boot time is twice as long (24 to 48 seconds) with bitdefender installed on a ssd. I also have a black screen on the startup. I did not experience it in the beta version or the previous bitdefender 2016.
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my offer link not working
I'm not sure where I should post this so I'll just do it here. I have a 50% discount offer in the My Offers tab in Bitdefender central but when I click "TAKE THE OFFER" it takes me to a page to buy it at full price. does anyone know why this is? I can't afford to buy it at full price but at half price, I would buy it.
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Security Widget
Ever since I upgraded to TS 2017, I have to manually reset to "Show Security Widget" every time I turn my computer on. Even if, there was a "Hide Security Widget" Default setting, the fact that I switched to "SHOW" should remain as my preference, should it not? As suggested by Bitdefender, I am, and remain on Autopilot. As…
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Need license key to contact support
I am attempting to contact support via email.The form will not allow me to submit without entering a license key. I have a paid, active subscription, and it's my understanding that when BitDefender went to the subscription model, they did away with license keys. My activation code (for the subscription) does not satisfy…
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Wifi Security Advisor
Hi, What exactly does the Wifi Security Advisor do? What kind of analysis and advice does it provide, practically?
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Full System scan progress bar stuck at 99%
Downloaded BD "Total" Security today for Windows 10 The algorithm needs to be reviewed that displays percent complete on the circular progress bar whilst doing a system scan. Right now the scan is still going on my SSD's, but the progress bar has been stuck on 99% for hours now. It looks likely it will complete but I have…