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Opaque/transparent window
hi everyone i am having an issue with my total security 2017 antivirus. whenever i start a scan, the scan window that pops up is transparent except for the writings which stay black and are the only visible thing. i tried repairing the program but it didnt help. i'm using win 8.1 how can i fix it ? thanks
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Bitdefender slows my computers.
Bitdefender really needs to work on the way it slows computers down. Compared to Kaspersky, it is a big drag on my computers. Both have SSDS, plenty of ram, and I have followed all suggestions by Bitdefender to speed things up. Despite what Bitdefender may say, you are NOT light on systems.
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Excessive Resource Usage
I replaced Kaspersky with Bitdefender Total 2017 yesterday as my Kaspersky licence will soon need renewing. I thought I'd try Bitdefender as it gets such good reviews. As soon as I rebooted my resource usage had doubled! From 7% while using Kaspersky to 14% with Bitdefender! My PC has 32GB of RAM so this isn't a case of…
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How to turn off bitdefender total security 2017 properly?
How to turn off (temporary) to be able to copy a file that is false positive or even virus? I disabled "on access scanning" and "active threat control" but I'm still not able to copy from a zip file (error you need permission to perform this action) even if autopliot is off. How can it even detect when it's turned off, it…
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Bitdefender Scan Becomes Slow On Appdata\Local FILES
Bitdefender 2017 scans at an acceptably fast rate on my computer until it gets to the subject files. Is it possible--or even advisable--to skip these files in a system scan? The scan progress gets stuck at 26 percent when it gets to Appdata\Local files and I've not been able to get the progress indicator to move beyond 26…
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Sometimes web pages do not load and thus refreshing is required!
Hi there, I'm facing an annoying problem; when using Bitdefender, sometimes web pages do not load and I need to refresh them. Unfortunately, this problem is caused only by Bitdefender, because it doesn't happen when other antivirus products are installed. What's the problem? Thank you
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Problem with CBC.be
Hi, Impossible to get access to my CBC.BE bank account No problem with other banks; only with CBC. It seems that CBC uses ISABEL certificate, not accepted by Bit Defender. Is there a way to correct that? Many thank in advance Kind regards Ayubowan
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What is it with the CONSTANT REBOOTS?!?
I had BD IS 2016, which started demanding reboots about two or three weeks ago, basically every day. This was hugely annoying, because I mean it when I say it demanded(!) reboots. So after reading multiple threads in multiple forums across the web with users complaining about it, an uninstall/reinstall seemed to be the…
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Bitdefender downloader.exe
Hello i noticed there`s an exe file in bitdefender total security 2017 folder which makes connection to this ip:93.184.221.133 on port 80 it looks bitdefender update downloader but : https://otx.alienvault.com/indicator/ip/93.184.221.133/ https://www.virustotal.com/en/ip-address/93.184.221.133/information/…
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Rootkit Scan
Hello, not sure if this is the correct Forum section, but anyway... I would like some advice, please, on how best to use the Rootkit scan option. I think it is important to do, but, so far, any settings I have used for it result in an inordinately long time for scans to complete. Is there any quick way to scan for Rootkits…
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allow tcp port on firewall for any application
allow tcp port on firewall for any application i use IIS web server, i want allow tcp port 8080
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scan file using command line parameters
scan file using command line parameters. i want auto scan files after download from IDM using command line parameter or switch
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Is my Bitdefender works properly?
Hi, 1) When I don’t use the computer for several days, I see the information (after turn it on) that the computer is at risk. But the automatic update of virus definitions lists does not start! (I have an automatic update option “ON” in settings). Other antivirus programs work in that way… This situation lasts for an hour…
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Poor customer service
Purchased additional 3 licenses to add to my existing 10 licences. After adding the additional 3 licences, the protection on existing machines stopped working. I have been unsuccessfully trying to resolve this for 2 weeks. I have been on the tech support chat and they promised a resolution within 48 hours. Still nothing.…
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Active profile stuck in Game mode after reboot, work and web browsing
No games, no Steam in active processes. Specs: Autopilot ON, Automatic Profiles ON, Real-time optimization ON - Bitdefender Antivirus Plus 2017 build 21.0.23.1101, windows 7 SP1 64bit (up-to-date). I also used the Bitdefender support tool to report this issue.
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Autopilot. 'OK, We got that' - No U have not!
BDTS 2016 ran fine with Autopilot running silently in the background. Am now on BDTS 2017, the BD icon in the 'show hidden icons' bar (Windows 10) shows with a X, clicking this Icon brings up the main BD screen with the warning my PC is not protected and to update now. and the Autopilot is turned off. I turn on Autopilot…
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What actions can Autopilot take automatically?
Hi there, "We've got this" and brief mention of me not having to fiddle with settings and tasks is frankly not very informative. Searching online help is no better - only two articles are returned when I searched for "Autopilot", one about what to do if Autopilot is automatically disabled, another about how to restart in…
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Can't clear the "Activity" section
In the activity section I can't find a way to clear the blocked applications, blocked threats or blocked attacks. Is there any way to do so? They should make it so we can clear them like the notifications.
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Service Control Manager Error 7016
Since I installed Bitdefender Total Security 2017, I have been getting the above error, on boot, only. (Never had this issue with 2016 version.) I have excluded all Malwarebyte applications because of known conflicts. Any idea what other applications might conflict with 2017? The details of the error are: + System -…
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Not Refunded / Not Renewed BUT PAID FOR IT
I paid for 3 years to renew the Bitdefender Family Pack last Jan 24 (13 days ago). Avangate put it in pending status to verify my name so I replied that same day. Until today no resolution is in sight. I already contacted Bitdefender Support regarding this last Jan 28. The amount was deducted in my account but they are…
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Seriously, Bitdefender?!
OK. Enough is enough. When Bitdefender decides it wants to update, it pops up a reminder in the lower right corner of the screen. If you click "Remind Me Later" then it will do so... about 15 minutes later. There's no ability to select "Remind me in an hour" or "Remind me in one day". So it just nags you over and over…
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Missing Context / Shell Menu Bitdefender 2017 Total Security
Hello. I am missing the Context / Shell menu. Product: Bitdefender 2017 Total Security. Version of Bitdefender: Operating System Information: Windows 10 64 Bit Other security solutions: Zemana Anti-Malware Premium (Also has no context / shell menu) Malwarebytes 3.06 Premium (Does have a context menu) I tried to repair…
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BDU alternate data stream with downloads
Hello, Why does Bitdefender add an alternate data stream name BDU with a size of 0 to files downloaded with a web browser (Chrome, Edge, but not Waterfox)? I noticed this behaviour in the 2017 and 2016 version. The way I confirmed this to be Bitdefender is with a clean Windows 7 Pro 64Bit VM, I firstly install Chrome, then…
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Avangate Billing Issue
I understand the desire to outsource billing so you can focus on the technical side but Avangate is not helping your public image. In early January I was offered discounted renewal so I accepted the offer and paid for 12 months of service through Avangate Almost 2 weeks later Avangate on your behalf bills me a second time…
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How Do I Report A Change Of E-Mail Address To Bitdefender?
Hello, I may be changing my current email address. What's the best way to let Bitdefender know. I'm just concerned that I may miss out on important messages and updates. Thank you.
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Factory Restore Question
Hello I may need to perform a factory restore on my computer. Some of the programs I use must be disabled before I do so to avoid activation issues upon completion of the restore process. Does this mean that I must also disable Bitdefender 2017 Antivirus+ like I do with the others? Thank you.
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Bitdefender Total Security 2017 Slowed down PC
After installing it last Friday, my computer slowed down tremendously. It seems the bug with 2016 carried over to 2017. This release is not very stable. Any tips or tricks?
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Offline Installer
Why do we not provide an offline installer for those of us the have more that one computer and slow internet connections? This is very anti-customer oriented.
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Please help!! Want to refund!!
Hi, I purchased Antivirus 2017 using bitdefender online store. However, the antivirus is not compatible with my Comodo firewall, so I want to refund and re-order the Internet Security to replace the bitdefender antivirus & Comodo firewall. I made refund request to Bitdefender support (Ticket number: 2017011702580001) and…
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Active Threat Control Blocking Steam Browser
Hi, In getting used to this software after getting a key in the Humble Bundle, I found that it was blocking web traffic through the built in browser for Steam. This meant I could only access my library and nothing else. In troubleshooting and testing different settings I found that Active Threat Control was responsible.…