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windows 10 and bit defender 2017 general settings password lost
Hello can you help with my general settings password as I have lost it and have to turn on ransomware and change firewall adapter settings from stealth off to on Hiding me right! thanks Tracey
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Subscription for life
Is there a Bit Defender subscription which is valid for life, also if you install it on a new computer?
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Security Report strange date
Hello On the last Security report the date "March 32th 2017" appears ! Amazing I think that it is a bug ???
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Sometimes Bitdefender is too clever for it's own good
Hi I'm fairly new to BitDefender Antivirus Plus 2017. I noticed the section on Ransomware & noticed that a default list of protected locations is set up by default. I realised that I'd better set up some trusted applications. So I added a few apps I commonly used & left it at that. During the following day I spent a couple…
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BitDefender is blocking basic Windows functions
I cannot seems to be able to activate View Hidden Folders in my Windows Explorer. Upon further research, it seems like it is because changing that requires Windows to change a registry value, which BitDefender is blocking. I don't know how to get around BitDefender, because disabling the Active Threat Control and the…
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My computer hangs a lot after install total security 2017
Hello every body I installed bitdefender total security 2017 on windows 7 64 bit. I have 2 issues: 1- firewall always disabled when I try to fix it bitdefender said failed. Bfe is started. 2- My computer always hangs and freez I cant refresh desktop, web pages hang and not responsive a lot. Please suggest solutions for me.
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Mobile security in Total Security 2017 MultiDevice?
Hello, so my question is if i buy Bitdefender Total Security 2017 Multi-Device, do I get a full Mobile Security license as well for the period of the Total Security subscription?
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Bit defender Keep Banning my ip while re-installing Bitdefender
Now a days, i have a large quantity of computers in my house, as part of it functions as office, so here i have 25 computers, many licences of bitdefender, but i had to hard resset all of them because of a small crisis in printing services, so when I was re-installing bitdefender in all of them, it appeared…
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Temporarily disable Bitdefender or whitelist websites/applications
Is there any way to temporarily disable BDIS17? I want to install a program I know for a fact to be absolutely clean, but is misidentified as infected. Alternatively I would like to be able to whitelist certain websites or apps, so to allow me to do what I want to.
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Exclusion List Scrolling
Screen: ... | Antivirus | Exclusions | List of processes excluded from scanning Problem: Process window doesn't scroll when it gets full. BD Product: Bitdefender Internet Security 2017, build 21.0.24.54 OS: Windows 7 Ultimate, version 6.1, build 7601, service pack 1
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Strange Files in System32 Folder
I had some issues today with the March Windows Updates on my Windows 10 Pro x64 (Build 1607) computer. The thread can be found here. In the process of troubleshooting my issues I came across some strange files in my C:\Windows\System32 folder. I opened a couple of them, and they all seem to be related to Bitdefender,…
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Opening up firewall for Drobo shares on home wifi
Haven't been able to open up the firewall to allow connections to shared drives on our Drobo 5N ever since the upgrade to Bitdefender 2017. 2 laptops, both running Win10. One laptop connects just fine: 2 Adapters appear in the Firewall settings for Local Area Connection and Local Area Connection* 3. The other laptop only…
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Bitdefender & Malwarebytes (free) compatibility
Hello! I just bought Bitdefender 2017 Antivirus Plus license. My question is, is it fine to run alongside free version of Malwarebytes software? As far as I know, it (Malwarebytes) is not an active antivirus in the free version, I would just prefer to have it for occasional doubling on important drives scans. Sorry if this…
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Very Large Installation Size
As also seen in the attached screenshot I'm using Bitdefender Total Security 2017 (21.0.18.898) on Windows 10. I think that ~ 30GB of required disk space is quite a lot and I'm not sure if this is considered normal. Another thing I noticed is that Bitdefender would sometimes tell me to reboot ("Update requires reboot" or…
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Customer Support is Terrible
I found it necessary to send the following email response to Customer Support following my last contact" Thank you for your delayed response. I must say that more and more now your support staff gives me answers that JUST DON'T MAKE ANY SENSE. I have been using Bitdefender for 5 years now. I stated in my email below that:…
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No activation code in email after purchase
I made a purchase, and the email I received contained only payment info.....
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(Un)installer leaves a run at boot task
Uninstaller (Or idk, maybe whatsoever else connected to BD) leaves a task in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run named InstallerLauncher with the following contents: "C:\Program Files\Common Files\Bitdefender\SetupInformation\{C12EDCD9-A219-4778-A5FC-0D0F1F219F12}\setuplauncher.exe"…
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Struggle to get BDIS to be in control, not Windows Defender/Firewall.
I know that a user should have only one firewall and one antivirus active at one time. The problem is that when you install a new version of Windows, both firewalls and both antivirus products are vying for control of the system. I’m on the “Windows Insider Slow Ring”, so there are frequent updates to the OS. Every time it…
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Scan SSL and EV certificates
I just realised that the 'scan ssl' feature means that EV certificates aren't recognised by browsers. EV certificates are important for differentiating between extended and domain only validations. What is BD's thoughts on this?
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Bucketfull of problems with program
-Sinds 4-8 weeks I had to relog a zillion times, (up till today!) -autopilot get's switched on by default all the time, (why Default this to 'ON'? Every time it's a speed vs clock to find the 'OFF' again after BD/pc reset after update/reboot! By the time I find it it's already doing stuff!!!) -windows updates get's toggled…
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bdagent prevents me from enable multi gpu
I need to end the process bdagent.exe, Disabling anti virus does NOT work. Need to end the process to enable my gpu... See attached file ya........... * *
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Total Security 2017 Autopilot On/Off and Windows permissions
The product turns auto-pilot off anytime it feels like. And recently for most of my software's when I try to save an error message pops stating "You don't have permissions to save in this location. Would you like to save in Vandan(windows username) instead.Contact admin to obtain permissions ." Refer the image I think both…
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Asked to upload files for scanning
Whenever I run quick or system scans in Bit Defender, it asks me to upload certain files. There is a checkbox to “Automatically upload files in future scans” but not for saying never upload files and never ask me again. So I have two questions. 1. If I check this option to automatically upload files in the future, how…
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Black list
Can you put me on a black list so my e-mail adress will never be associated to any bitdefender account again? I mean, I don't want anything to do with you anympore, can you make it sure my adress won't be use again to subscribe to any bitdefender product? Especially automatic subscription renewal? Is it possible? Please do…
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How to prevent auto-renew
1. Feedback from some customers say that annual auto-renewal is enabled by default. How would I disable auto-renewal, and then re-enable if I want to? 2. Can I renew early in order to take advantage of discounted pricing?
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2017 Antivirus+ Effectiveness
Hello, I have the above mentioned program. What I want to know is how do I adjust the settings for maximum performance and effectiveness when I scan? Thank you.
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Bit 2017 block my internet connection
Hello My problems is, when i finnish install Bit 2017 on my PC, when restart windows, some of my update services (java update, windows update ....) does not work anymore. I must end bit process in task manager to start using java updatew . How can i fix this problems
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Reset folder options not working
Hello. BDIS 2017 block resetting of the folder options, this behaviour is old (from what i read). Will be an resolution for this problem?
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stuck
last night i left my pc on to system virus scan but it got stuck at 44% again.why is this happening also i can use Malwarebytes Anti-Malware at the same time right
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How can I purge logs without reboot
So I finally found where my disk space has been disappearing off to: ignis_internal_log.txt and ignis_traffic_log.txt at C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall are currently using a total of 22GB. *slow clap* How can I : - delete them without rebooting? I could not find a purge option in BitDefender…