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Portscan attacks
Hello everyone. I got a laptop for class and installed Bitdefender IS 2017 on it. It was fine, but ever since I've started attending class, I am getting a few port scans alerts on my bitdefender notifications everyday. Although the notification says that it has blocked the attacks, should I still be worried? Is there…
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5 Devices Query
I am thinking of buying bitdefender total protection for 5 devices. As a matter of fact I only have 2 Desktop device. I can share other devices with my friends. So the question is can all "5 DEVICES" have desktop pc or these devices specifically needs to be pc, andriod or ios???
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Installer download issue
alienware 17 r4 (late 2016 model) killer network card wireless ac connection 2 ssds in raid 0 3000+MBs read and 2000+MBs write speeds fresh installation of windows 10 att uverse I am 4000 feet from the vrad on a bonded connection no connection issues here is my speedtest while the installer is…
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BitDefender Threat Scanner Error
I got a pop up from BitDefender that a problem occured in BitDefender Threat Scanner. I never downloaded BitDefender and can't find it in my programs and when I hit OK or exit on message it won't go away. How do I get rid of this? I'm running on windows 10 and it shows up on all browsers. Even after turning computer on and…
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Bitdefender Poll Spamming
Bitdefender is spamming my logs with http://push.bitdefender.net/poll? every 15-20 seconds. WHAT is this ??? and can i disable it.
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Bitdefender Blocking Games and Others
Hello, I have Bitdefender Total Security 2017 installed and when i try to find a server in a game or connect to discord for example i always have problems. On the game it finds zero servers online and on the discord it says no route. Can someone help me solve this? I tried adding exception to .EXE and folders but nothing…
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Contacted them 3x
I am so fed up with this company. I am not a real brain on the computer but can get by. I have been having problems with Bit since I purchased it. I just continue to limp along for two weeks , well I'm tired of filling out requests, no one to talk to direct just get e-mails back they are working on it...really how are they…
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Purchasing error how to track ticket number....?
Hi I have purchased Total Security 2017 and when that transaction completed I am guessing that I must have clicked the wrong button as somehow a remote install thing was also bought, which cost more than the security package. I logged into my Avangate account and it shows the purchase which was in error : order ID 56619716…
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[Sent2Devel] Insert a USB3 device and IS2017 freezes the Win 10 explorer
Having reported this issue to the support and have a ticket for this since now more than 6 month and no solution given yet and solution at the sky. I have this on various PC's using similar USB 3.0 host controllers. The issue is: 1. Boot Win 10 & login 2. Waiting BD agent to show on tray 3. Open the Windows Explorer 4.…
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Can't disable Wallet, buyer's remorse
I've had this product less than 24 hours and already have severe buyer's remorse. I spoke with customer service (chat) within the first 15 minutes and that CS encounter only heightened my misgivings. I used to run a cloud-based AV that was extremely resource light and very easy to turn on and off for gaming, etc. I…
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Cannot access VPN Networks
Hello I've been using OpenVPN in Windows 10, and after connecting to VPN with Bitdefender 2017 firewall off I can successfully connect to a home server network share via UNC file... \\192.168.3.4\etc However when I enable the firewall I get booted off (0x80070035, network path not found). So under the Firewall…
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Recycle Bin File Shredder context menu option missing
I am using Bitdefender Internet Security 2017 (Build 21.0.22.1050) on Windows 7 SP1 I use a USB 3.0 external HDD for backup. As a precaution against ransomware, this HDD is connected to the computer only when I am creating a backup. My problem: The Bitdefender "File Shredder" context menu entry for the Recycle Bin is…
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Discouraged with customer support
After using and recommending bitdefender products for the last 6 years I am extremely discouraged. On black friday in November I purchased a renewal directly from bitdefender's website for my subscription $24.95. I had configured my account with advangate to NOT renew automatically. However, before I could enter my…
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Wanted better protection, but having issues with this product
My top 5 AV where (in no order): Kaspersky, Bitdefender, Avast, Avira, ESET. And I considered Kaspersky/Bitdefender as top 2. I was using panda cloud for me, wife and parents with my other PC's using free things for many years considering it good enough. But wanting better protection, mostly for those who can't help…
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Total Security 2017 blocking different services
The Total security 2017 (2016 as well) is blocking different services and does not show any popup or whatever to let you know that something was just blocked and therefore it is just possible to disable different modules one after another to see which one actually blocked the app/service. I have had that problem for some…
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Complete computer Failure
My Total Security 2017 kept turning it self off so I phoned customer services and got put through to India who advised me to do a repair in the windows 7 control panel which I did . At the end of the repair, the screen advised me to reboot which I did only to get a major system failure. No windows boot up nothing . I lost…
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BDIS 2017 vsserv.exe has stopped running
Has BDIS 2017 been tested against the pre-release versions of Windows 10? After I upgraded to Windows Build 14986.rs_prerelease.16102-1928, I can't get vsserv.exe to stay running. If I go to "Services" and force a restart of the service, it starts and runs a few seconds then stops. It seems to have started this behavior…
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Have to Download Files in Safepay Module
I've been going crazy with this problem all day. Here's the story. Last night I purchased a guitar course and made payment via PayPal to Clickpay. The files for the course are on mediafire.com When I go to that site to get the files in Edge, IE 11, or Chrome I get the "Can't Reach This Page" message. I've tried disabling…
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Bitdefender 2017 IS changes its fonts by itself
OS : windows 10 x64 KOREA Bitdefender 2017 IS on my laptop changes its fonts by itself. (image1 -> image2) I don't modify Window system font. But after I execute some program, only bitdefender's font is changed. I reinstall bitdefender product but nothing chaged. How can I restore bitdefender's orignal font?
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Please confirm my refund request
Hello, I applied for a refund request to the customer center. I have made two requests but are still not being processed. The ticket numbers I received were 2016121201080001, 2016121303520001. I received an answer from Avangate about the refund progress. But from Bitdefender, I received no reply other than the ticket…
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Bitdefender customer service ticket
Hi my ticket number is 2016121314370001 , I was just wondering if my email reply including the log has been received yet? It has been nearly a day since I send my reply. Thank you in advance.
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Visual Studio Community 2015 permanently Not Responding
The 'Not Responding' message would often come up previously (to the stage of being annoying) but now seems to be permanent after installing BitDefender AntiVirus Plus 2017. Any suggestions? I'm new to BitDefender so would appreciate knowing how to temporarily pausing BD while I test my theories. Thanks in anticipation.
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Bitdefender account
I'm having difficulty loging into Bitdefender Central & My Bitdefender. Even though my email is known, the password is rejected. I've reset it 4 times now with no success. I'm getting the feeling the two sites actutally reflect differing accounts accessed with the same email. Can this be true ?
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Youtube No longer works
I have just updated from Basic Bit Defender 2016 to Bit Defender total Security 2017 I cant get any You tube vids to work now.. Any clues where I could start All I get is the page opening, and inside where the video should play is "AN ERROR HAS OCCURED" Wish I'd never updated now. Stupid move. Windows 7 fully patched…
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Warning: do not renew your subscription
If you want to save money, never renew your Bitdefender subscription. In all cases, it is less expensive to just buy a new license. Bitdefender pricing has been doing this consistently for several years now. I've reported this issue several times, so I assume that Bitdefender just want to trick people into paying more than…
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[Fixed] All icons/buttons are missing from the console
Hi i have problem since 2 week ago.. all my icon button is missing but still i can clik them normaly.. i used bitdefender 2017 since last month and it was fine until 2 week ago.. Already reinstall and repair several time but still missing all icon.
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Wallet startup in windows 10
Under win 7 Wallet 2017 startsup quickly after starting te system no problem Instead under Windows 10 Wallet 2017 startsup after I start a browser like Firefox or Chrome I have to wait for Wallet to start up How do I change that Bitdefender Total Security Multi Devices 2017 installed
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Continuous pop ups
Hi I keep getting a pop up to restart my machine (see attached image), even though the machine gets restarted every day. It always takes focus over my current main window and is a constant irritation throughout the day. I tried contacting BitDefender's support team but their solution to getting rid of the pop up is…
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Internet security 2017 slow down windows 7
Hi there, I have installed Bitdefender Internet security 2017 and on all windows 7 client, after installation, the system slow down. The problem is the service vsserv.exe who saturates the CPU. I have opened a ticket with the support center, but no solution has been provided. What can I do? All the users of my office are…
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How To Revert Back to TS 2016?
Hello, I've had nothing but problems with TS 2017 and once uninstalled my system is working perfectly. I did not have this issue with TS 2016, how can I revert from TS 2017 to TS 2016? If I go into Bitdefender Central, it only allows you to download 2017. I'd rather go back to 2016 until 2017 becomes more stable in all…