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Guides, fixes, and extra information about Bitdefender VPN.
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The Defenders of the month are the Community superheroes

We are pleased to announce that we are launching our Super User program called “Defenders of the month” and “Defenders of the year”, exclusively for the members of the Bitdefender Community!

Driving Cybersecurity Awareness: Bitdefender’s Immersive Booth at the Las Vegas GP

During the Las Vegas Grand Prix, held from November 21 to 23, Bitdefender enhanced the event with a dynamic activation booth that captivated attendees and showcased the company's commitment to cybersecurity in the fast-paced world of the highest class of single-seater racing.

Bitdefender branded merch: Yay or nay? Tell us what you think!

Here's a glimpse of what some of our branded materials look like. These items are not available for sale, they are just experimental designs created exclusively for the Bitdefender teams as part of internal initiatives.

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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD and @Mike_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and…
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
Poll: Should Bitdefender Make A Linux Version for Home Users?
As a longtime user of Bitdefender (since 2014), the topic of a Linux version has been floating around on and off for the past decade. However, what makes these requests different this time around is the end of life support for Windows 10. Many users, unhappy with what Microsoft is doing to with Windows 11, are starting to…
Driving Cybersecurity Awareness: Bitdefender’s Immersive Booth at the Las Vegas GP
During the Las Vegas Grand Prix, held from November 21 to 23, Bitdefender enhanced the event with a dynamic activation booth that captivated attendees and showcased the company's commitment to cybersecurity in the fast-paced world of the highest class of single-seater racing. Bitdefender's booth was built inside the track,…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
Regarding the new update
Hello, There was recently a new update with Bitdefender VPN, and ever since. Some servers are trouble, and seems like their being blacklisted from ISP's.. or they have issues on themselves. I never had these issues before the update. Some issues Failing to properly connect; when I decide to connect to the VPN, I have to…
Safepay disapears suddenly from the screen
Hello For over a year now, Safepay suddenly disappears from the screen when I use it. This happens about every 15 seconds without any user interaction. (The application loses focus and disappears into the background). I have uninstalled and reinstalled Bitdefener Total Security on my Win11, but it happens again. What can I…
How to safely exclude steam
Hi there ! 1- i need steam to get updated while b.d. or express vpns are on. Adding only steam.exe in the exemption list is enough for the steam software ? 2- Is the above method sufficient to exempt all Steam games, including their anti-cheat software and launchers?
2+ year member of community.bitdefender.com, but can't post links?
I tried to post a Bitdefender support page link in a post, and the post was blocked with this message: How long is long enough?
Interference of bitdefender with terminal ?
I am struggling since months with the fact that each time I install Bidefender, I start to have issues with the terminal. Opening MacOS terminal, each time open bitdefender with a POP-up of asking to allow or block a terminal command that I didn't ask. Not sure my Macbook is infected or not. This is happening on all 3…
How to Get Bitdefender to Use My Site's Actual Certificate
As part of the Encrypted web scan, Bitdefender injects a self-signed root CA certificate and substitutes that for my personal website's GlobalSign (AlphaSSL) certificate. Until I added it as an exception, I could not reach my website via Chrome and got a certificate error instead. I understand this "feature" exists so that…
How to cancel a device when it is no long exist to uninstall Bitdefender?
My old PC is dead and I had no chance to uninstall Bitdefender. How could I remove it for it occupied 1 of my device number? I can't contact with chat function as before, had this function been canceled?
Scans Should ask to put the same passwords for all of the password protected files
Bitdefender Scans Should ask to put the same passwords for all of the password protected files, if the user need to scan password protected files at the same time of scanning & have the same password for em he should be able to do so, to ve a piece of mind. currently bitdefender is missing on that feature. Why skip…
Bitdefender total security scroll bar change
Hi everyone, It would be great if the scroll bar on the right side of the bitdefender interface window in windows would be a little thicker, this would make it easier for to grab it with the touchpad on laptops. Thx
secure connection failed
Recently, a few days ago, I started to get the "An error occurred during a connection to www.mtcfederal.com. PR_CONNECT_RESET_ERROR". I tried connecting with "EDGE" but got the same error. I can connect to this website on my smart phone using google. Can anyone tell me how to fix this problem? This is the only website that…
How Do I Access My Vault?
I created a new file vault. BD created a virtual disk named Z:. When I go to Z: I can still see everything that I put there. How do I correct that? What I would like is to create a vault and when I click on it, I am asked for my password. Is that possible? Thank you
Is this a good deal or is it better to wait for Black Friday?
4 days ago I purchased Bitdefender Total Security for 3 devices & 1 year on eBay, it wasn't a good deal but at least it was cheaper than purchasing it from the Bitdefender website so I went along with it and got it from eBay, but now I'm seeing an even better deal…
Strange behavior of firefox recovery key
Today i downloaded firefox recovery key but when i accessed the download folder there was a strange icon instead of the recovery key, ve a look: clicking on that file opened the never ending widow below: @Flexx @Scott @Alexandru_BD can u help plz, i suspect a threat to my pc.😱
VPN blocking email - new issue
I've been using Bitdefender SafePay and VPN for about 4 years. Other than some hiccups it's been great. Starting about two weeks ago the VPN is blocking emails (AOL/Verizon flavor) from downloading. I can only get new emails when I shut off the VPN, then it's fine. Also, there have always been some websites I can't get to…
Why does bitdefender block my outgoing mac mail and/or gmail?
Strange IP address for google search domains under VPN
Hi, I noticed that, under BITDEFENDER VPN, lately every google search domain passes by strange ip address: This is the situation under VPN with nslookup of www.google.com and www.google.it Here without VPN with nslookup of www.google.com and www.google.it This problem doesn't occur with every other site (for example…
Is there a way to set up Bitdefender VPN on Linux?
I tried installing Bitdefender VPN on Fedora Linux using Bottles and Wine but none worked. So, I tried looking for a .ovpn file from Bitdefender VPN to try and set it up on Linux but couldn't find it. Is there any other way? I'm really satisfied with the products Bitdefender offers with the subscription and would like to…
VPN Premium Won't Turn On
I have installed VPN Premium on a Windows 10 PC. However, when I get to the screen, "Turn On to Secure Your Connection" and hit the icon, the screen goes to "Connecting" for one second and returns to "Turn on to Secure Your Connection." In other words, I can't turn on my VPN. I have successfully installed and opened VPN…
Copilot doesn't work if VPN is connected
Whatever changes have been made, either by Bitdefender or Microsoft, I am now unable to launch or load Copilot is the VPN is connected.
Phone protection clean up.
Over the years I have gotten new phones, iPads, and computers. Now when I look at the list of devices protected it's kind of a mess. The names of the devices are not unique and its pretty confusing. I have new devices, but have kept the older one and use them not infrequently. What's the best way to clean up this mess?…
How to stop the notifications about the online threats?
I am getting fed up with the constant notifications about BitDefender blocking online threats. Great job. Now can you just do it without telling me about them all the time?? Machines get probed and scanned all the time. Just block them silently. Even when I am on a webpage and just reading, I get these notifications. Just…
Terminal Commands Blocked
I have an issue whereby BitDefender blocks the command every time I enter a command in the terminal on macOS (e.g. mkdir, touch, mv). I am given the option to authorise the command by entering my password; however, I am only given the option to allow this for 5 minutes. I have allowed application access under ransomware…
email no longer available
i am no longer able to access the email address I signed up with. I cancelled subscription and can no longer receive emails. How can I change email address?
Excluding B.D. from express vpn's secure traffic
@Flexx @Alexandru_BD @Petersl anyone ? HI! What files should be excluded from express vpn to put put bitdefender completed exempted from it's vpn traffic?If bitdefender is exempted , can this process unmask my real ip? as it ll try to secure my connection ( websites etc ) from outside of a vpn tunnel ?🙂
Could I please have a phone number for Bitdefender Support?
Bitdefender may be causing my PC to slow down / freeze up
hi all I now think Bitdefender is the reason or big part of reason my PC is slowing down and even freezing up. i read Archi dice's post about BD using up resources, and that prompted me to post this, though my issues may be different from his. his seems to be Bitdefenders resource use, where mine may be compatibility…
Allowing or blocking Applications
Hello, I would know if there is a possibility to allow and block applications installed on mobile devices (Tablets, smartphone) in the VPN application. (Instead of just giving adresse of thé web sites)
How to stop the extremely annoying notification "Threat detected"
I know Bitdefender works very well and keeps me safe.. thank I don't want to see this msgs every time it detects threat, it is really annoying please how I can stop it?
Trojan.Ciusky.CryptedAit.1
full system scan found this in fortnite files: C\Program Files\Epic Games\Fortnite\FortniteGame\Content\Paks\pakchunk40-WindowsClient.ucas Trojan.Ciusky.CryptedAit.1 Cleaned A quick google search seems the has been found in other locations on windows systems.
Odd issues with Bitdefender total security
I bought Bitdefender 3 years ago, and never regretted it. But now, I am having regular problems with a) navigating it and b) connecting to the internet Navigation In Protection features in Security Central, there is a (very thin) scroll bar which does what it should. Because I am trying to find out why I am having problems…