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Announcement: Missing Scan Feature in Bitdefender Mobile Security for iOS
Hello everyone, We are aware that the Scan feature in Bitdefender Mobile Security for iOS (iPhone) has recently gone missing for users. This issue has been reported by users and acknowledged by Bitdefender Support. ✅ Current Status: The Bitdefender development team is aware of the issue and is actively working on a fix. It…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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New Scam Alert: Fake TradingView Premium ads resurface
Scammers are back at it, recycling their old tricks with a fresh coat of paint. This time, they’re abusing Google and YouTube ads to push fake TradingView Premium offers. The bad actors lure victims in with ads that look legitimate, promising steep discounts on TradingView Premium subscriptions. Once clicked, the ads…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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How to disable the VPN service
I don't want the VPN installed on my PC because I already pay for a VPN that I've trusted for a long time and I don't want to switch it. How can I uninstall the VPN service or disable it permanently?
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Any insights how to solve this error? I cannot setup email protection for an Outlook email address.
Every time that I attempt to set up email protection for my Outlook email account, I receive the following error: I've tried restarting but nothing helps.
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Unable to play rtsp streams in MdiaPortal on PCs running BitDefender Total Security
Would appreciate it if someone could solve (or point me in the right direction to resolve) this issue. I have “MultiSeat” MediaPortal 1.36 (x64) on two Windows 11 Pro (24H2) PCs and all works well and has been for some time. I only use the setup for TV so no Music/Movies/Box Sets. I have “TVS” (192.168.10.243) which is a…
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How I can track my refund request?
Dear Bitdefender Support Team, I opened the following tickets three days ago regarding unauthorized charges made to my credit card account, but I have not yet received any response: Ticket number: 1010544821 Ticket number: 1010544804 I would like to kindly ask for an update on the status of my refund request and the…
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My Bitdefender account uses an email address that I no longer intend to use. How do I change it?
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✈️ A Traveler’s Wake-Up Call: Why Mobile Security Must Catch Up with Real-World Threats
Hello Bitdefender Community 👋, As a frequent traveler across the Middle East, Africa, and Asia, I’ve come to realize something the hard way: cyber-threats don’t wait for you to have a stable internet connection. Over the past years I’ve relied on Bitdefender to keep my devices safe. But during my travels — airports,…
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Bitdefender Keeps on making beeping sounds
Hello, I recently bought Bitdefender Total Security and after booting up and when doing things afterwards, my computer keeps on broadcasting single notes sometimes 2 notes and I cannot understand what is going on in the background and how to mute it. It never did this before installing it. Some advise would be very helpful…
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Installation impossible sur un des appareils
Pour renouveler Bitdefender total security j’ai acheté une solution pour 3 appareils. Pas de problème pour l’installer sur mon smartphone et ma tablette mais impossible sur mon PC. Le code serait inexact et avec téléchargement cela ne démarre pas. Merci de votre aide.
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Error code 38 on NVME Controller
Hi, I am having problem with Bitdefender and USB4 NMVe controller. I am plugging in NMVE mass storage drive to USB4 and it works at the first time. Once I remove it and plug it again I get Error code 38 in device manager on that controller and drive can't be accessed. Restarting the computer fixes the problem but only for…
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ISO blocked by Smart App Control - how to get BD to let it play
Hi. I have Bitdefender free on a Windows 11 PC. I previously created ISO files on a Windows 10 PC so that I could play photo DVDs directly from hard disk. On new PC Smart App Control blocks such files and BD (according to co-pilot and and help pages) clashes with Smart App Control so I can't change SAC. I can't seem to add…
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L'accès de Bitdefender à certaines données de votre compte Google
J'ai reçu un mail indiquant L'accès de Bitdefender à certaines données de votre compte Google va expirer Je voulais savoir quoi faire et comment. Est-ce un mail phishing? Merci pour votre aide.
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False positive - powershell.exe
I would like to report this issue being what my belief is a false positive. Is anyone aware of it and know when it will be addressed? Thank you! I'm running Windows 11 Pro 24H2 September 25 at 3:32 AMFeature:Advanced Threat DefenseApplication powershell.exe has been detected as potentially malicious and was…
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Upgrade to Premium Security - Individual
As my Total Security - Individual and Premium VPN expires soon I was offered an upgrade to Premium Security - Individual. I finally got security plan to install but cannot get the VPN to install. it keeps saying not installed, I have tried a download a few times but will not work. I followed the steps indicated but all I…
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Bitdefender certificate keeps reappearing.
Newbie here, but reasonably comp literate on Windows. I have used Vire AV for years but several months ago gave Bitdefender a trial. Didn't get on with it so uninstalled. I now have constant worries because Firefox, Chrome, Edge keep throwing up alarms. In certmgr I see that there is a certificate Bitdefender Personal…
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VPN disconnects very often
Hello. Lately, Bitdefender VPN has been disconnecting very often. I would like to know the causes of this problem and how it can be solved.
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Turn of Notification
Anyone know, how i can turn off permanently this Network notification in the Total Security for Windows? Can't seem to find it in the user guide.
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🧠 [Feature Request] Add Detection Engine for Malicious USSD Forwarding in Bitdefender Mobile
Hi Bitdefender Team and Fellow Security Enthusiasts, I’d like to suggest an important improvement for Bitdefender Mobile Security (Android) regarding USSD-based forwarding scams that are becoming increasingly widespread — especially in countries like India, Pakistan, Bangladesh, the Middle East, and beyond. 📌 The Problem…
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Google search engine suddenly not working
Hello, I use Firefox, and also Chrome (at times). My selected search engine is Google. For some strange reason, today Google is not responding as a search engine in neither browser. But if I switch it to Duckduckgo, it works without a problem. I added google.com to BitDefender VPN's Split-Tunneling, and still, it's not…
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How I Made My Garden Stand Out After Dark
Light can reveal beauty you didn’t know existed. I used to think my garden looked best during the day, but once I tried landscape lighting services, I realized how wrong I was. The shrubs glowed softly, the trees stood tall in elegance, and even the water feature sparkled at night. Guests were stunned, asking if I…
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Windows 10 ESU or 0patch?
Hi everyone, Microsoft will end support for windows 10 on the 15th of October 2025, they're however offering "extended security updates" (ESU). For this you will need to log in with a microsoft account and choose from 3 options, extend security updates for a year with either microsoft points, pay 30 dollar or set up a…
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caller ID
Hello everyone. dose anyone know how to enable caller id on Motorola hyper one phone version 11. the power was turned off in my building for 5 hours which also shut my internet off .which is back on but my web protection kept turning off so I called Bitdefender customer support and I got a message saying my caller ID is…
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Call Blocking
Hello, Call blocking should be allowed for all toll-free numbers by default as well as the other options. In addition, I should be able to manually add wildcard for blocking by area code or number prefixes.
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My Android phone & MS Office laptop are hacked daily
My android phone is hacked daily. Controlling my Windows laptop & android phone with BD, TV, and other appliances. The key board is reset regularly eg teh @ is changed to " and others. So when signing in and emails are prevented as at the start you do not know the keyboard keys have been changed. Tehese random changes…
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Full System Scan = "Resolution"
Can someone please explain to me how to STOP BD from automatically resolving issues on a system scan. Just give me the list, what the detected issue was, and let ME decide what I want the program to do. It's not that I don't trust your software - because I don't. I'm a 30+ year computer/IT hands on professional with more…
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Help Needed - Calls from Hidden Numbers Blocked Even When Call Blocking is Off
Hello Bitdefender Community,I am experiencing a problem with Bitdefender Mobile Security on my Android phone. Although I have turned off the main Call Blocking feature, Bitdefender still blocks calls from hidden numbers. This is causing me to miss important calls from hidden or private numbers, including calls from a…
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Need an offline installer for win 11 25h2. Need to install the bitdefender firewall prior to network
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Online Threat Prevention - No info! [Known issue, WIP]
I'm told that a connection was blocked by Online Threat Prevention. When I look in the notifications, there is NO information aside from that something was blocked! What is the point of this? I don't know which site was blocked, what the connection was, or the actual reason. I've never seen another antimalware solution…
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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PassKey Support in Password Manager & SecurePass
Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…
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Can't Format SD Card after Immunization
Man, this is frustrating….. I stupidly let Bitdefender immunize an SD card and now, I can't delete anything from, change drive letter or even format it. It is now useless as I can find no way to remove the 'write protected' status from it. Tried a suggestion on here to change the drive letter and use Guiformat, but I can't…