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False Positive?
Bitdefender claims this site contains a trojan: spaceengine.org/, is this true?
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Antiphishing filter
I'm trying to load a website in Firefox and other popular browsers I'm getting message: * This page is blocked by Bitdefender Antiphishing filter In Vivaldi browser I'm getting error mesage: * You don't have authorisation to view this page. HTTP ERROR 403 The website in question belongs to me, and I know exactly what…
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Unresolved threat - Trojan
Hi, After scanning my Mac, I have an unresolved threat. What can i do about it? For Trojan.JS.Downloader.GPM « Disinfect failed » and « Object failed to be moved to quarantine" What can I do about it? It is a zip file. Thanks for your help.
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BitDefender Free 2017 and Malwarebytes 3.0??
Some years ago because I was so fried with the way my paid Norton Security subscription was dragging my computer along (perceptible slowdowns when it was scanning), I decided to go to free anti-virus and anti-malware tools. I tried Microsoft Security Essentials and I liked it, but around June 2015, it developed a bug (a…
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Gen.Variant.Zusy.233235 in Trend Housecall - false positive or genuine?
For years I have been using BitDefender as my main security suite, and running Trend Micro HouseCall as an additional check. Just recently, whenever I download or run HouseCall, BitDefender detects Gen.Variant.Zusy.233235 in HouseCall\tmase\nmap\bonjour.exe (or, in HouseCall\tmase.zip). I have downloaded a fresh version of…
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Can't Uninstall Program (virus)
About a month ago, there was a virus called Savingscool installed on my PC. I am not able to uninstall it under my programs. I thought that my Bitdefender Total Security 2017 would catch this and remove it. How do I uninstall it? I have Windows 10.
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False Detection
Hello, The file size is exceeded and will be attached to Google Drive. https://drive.google.com/open?id=0B8xaIOZWwS86OGtBRF85aHY1SFk C # application was encrypted and packed using Enigma Protector. Bit Defender will recognize this file as a virus. Please solve this problem.
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BitDefender Free Scan does not remove or quarantine
I tried scanning for threats today, for the first time, and the scan took hours to complete. It found 6 threats and I was able, with real difficulty, to remove 4 of them but the remaining 2 cannot be removed. The scan results are stuck at that point. How can I resolve this problem? Do I do another scan, uninstall…
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What has Bitdefender got against Sage accouns?
I have had a lot of problems with SBDDESKTOP.exe crashing in Sage and finally tracked it down to the firewall in BD2016. Having upgraded to BD 2017 the problem has come back, although the exclusions remain the same. It seems to work with antivirus switched off, and now that I have added it to the antivirus exclusions.…
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Possible Maleware - Very Strange
Computer is DELL XPS 15 9550 W10P. April 17, 2017: running on a business WIFI network, in a very rural location - I felt secure (although Bitdefender said otherwise). Subject computer experienced slow to non-existent response times. My Android tablet on the same network and websites worked normally. I ran a BitDefender17…
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Awful malware detection in BTS2017
BTS2017 is touted as having great malware detection but in reality it ###### big time. There is NO realtime protection as all. Malwarebytes does this so much better. Or am I doing something wrong ?
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Rasnsomware petya not detection
hello Rasnsomware petya not detection active threat control and Rasnsomware protection
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Website listed by BitDefender as a phishing site
Hello, The site ibmirror[.]com has been listed by BitDefender as a phishing site, but I cannot see the reason. Is there any way to get more details, like the URL or any other possible details, so that we can understand what caused this? If this is a false positive, please kindly remove the site from BitDefender's blacklist…
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Bitfinder has blocked my website
Hi Bitdefender has blocked one of our websites http://www.spam-vault.co.uk saying that is it a Phishing Site Please can you let me know what is causing this rating on the site? As i have checked the source code and am unable to find anything which would cause this, the only code i am unable to check is we have the Zopim…
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Bitdefender deletes .exe
Hello, Ive a big problem with BD Internet Security 2017. The defender deletes a .exe and its desktop-shortcut again and again. Ramsonware-security is deactivated and of course I added the .exe (and also the complete folder) to the exceptions. Its pretty annoying.. BD just completly ignoes my exceptions and deletes the file…
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Help! Infected and Bitdefender doesn't detect it!
Hey I'm infected and I can't find any information on how to get rid of it. I have a paid subscription to BidDefender Antivirus Plus 2017 and it doesn't detect it. Malwarebytes also doesn't detect it! Here's what I know: It effects Chrome, Edge, IE when I do a search it takes me to a different page than Google Search. When…
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Bitdefender blocked my website
Hi Bitdefender blocked my website although I checked and I didn't find any malware or virus so please help me this is my website link : http://www.interbit.gr/shop and http://www.interbit.gr/b2b Thanks
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Trojan.poweliks.e
Scan with Antivirus Plus identified Trojan.Poweliks.E as deleted. After reboot, 2nd scan run and it was back after it was supposed to be deleted. After several attempts, researching documentation between each run gave up on Antivirus Plus. Ended up using RogueKiller. After learning how to us it, my computer was cleaned of…
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Bitdefender keep banning my Ip
Now a days, i have a large quantity of computers in my house, as part of it functions as office, so here i have 25 computers, many licences of bitdefender, but i had to hard resset all of them because of a small crisis in printing services, so when I was re-installing bitdefender in all of them, it appeared…
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Trojan.peed.gen
Hi, When i run Bitdefender in rescue mode, it shows my computer as being infected with Trojan.Peed.gen, but is unable to disinfect or delete it. My computer is now extremely slow to start up and shut down. The following is the log file from hijackthis Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 6:29:42 PM, on…
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google error line 0/
I downloaded bitdefender upgrade to total security and next morning when i turned on pc i got this window stating i have google error line 0. I searched this and apparently i have a worm. I did a bit defender repair but this did not work. I use to have norton. their subscription allowed free removal. bitdefender wants 90…
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foxi69 phishing webpage
i have itdefender, and it shows the alert that foxi69.tlscdn.com/altHbHandler.html webpage is trying for phishing attempt. this is happening at a frequency of one min and im helpless on what to do despite the bitdefender warnings. Is this safe? help me remove this phishing site. Thank you.
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My Website Is Tagged As Phishing Site
Two of our hosted sites have been flagged by bit defender as phishing sites however we are not sure why. Can you check both hootmedia.co.uk and housesignsinslate.co.uk to let us know what phishing you can see taking place on these sites as we are not aware of any after extensive scans Thanks
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Strange behavior using Firefox & Bitdefender
When I use Firefox to log into my ASUS router I get and alert when I type my user name and password that the site is insecure and my information can be compromised. I log in and every link I click in my router's interface I get an alert saying the a trojan virus has been deleted. This never happened before and the other…
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Keep getting this
Bitdefender keeps giving me this "Phishing Attempt" warning for a website i have not accessed called http://b.company-target.com/ect.html is this a real threat and should i be concerned about this?
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Bitdefender Website Banned My IP? HELP
I was trying to log in (got password wrong a couple of times), i changed it and logged in with the correct one, and i get my IP Banned It says: Error 1006, Access Denied The owner of this website (central.bitdefender.com) has banned your IP address Someone Please Help
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File Found as Infected a month after I deleted it?
I downloaded a program which was detected as a virus at the time, and so it was deleted by Bitdefender Total Security 2017. However just today, I got a pop-up saying infected file detected - which was that same one. The file location was to the downloads folder and when I checked there has definitely been no file. My…
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The type of image you are trying to upload is not allowed
This seems like the chicken and the egg. I have an EXE file that is being flagged by BT with the following message Quote H:\A_MS_exe\MSDICE_TRACE.exe Gen:Variant.Kazy.100926 Deleted Now, since I created this file, I'm 99.9999% certain this is incorrect. Not only that, but once BT flags it as so, every time I try to…
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Domain flagged as malicious
Hello, my domain http://bigpackets.com was marked as malicious cause of the game cheating tooIs I had on it. I have removed it, how can I unflag the site?
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Visual Studio 14 : Too Many False Positives To Attach/report
I have submitted a few sample files via the "false positive" automated system, but I have too many to submit. Here is a somewhat lengthy list - all of them related to a seemingly legitimate Visual Studio 14 install (hash verified with Microsoft before installation, although I do realize that malware can infect after the…