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Gen:trojan.heur.gm
I have Win 7. Gen:trojan.heur.gm caused by svchost.exe in folder C: windows\temp pops up at least once a day. I've submitted several scans as requested by BitDefender including by the rescue disk and GMER. The gmer program hangs up and stops at \Device\Harddisk\VolumeShadowcopy1. If it's a false positive, I can't submit it…
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Log File Of Scan
hi, I am not able to view the log file after running a scan with BitDefender Internet Security 2010 on my laptop. Receive an error message every time asking for 'Creating association in the Folder Option control Panel' Need to view th log because have to find out 5 objects which could not be scanned by antivirus after a…
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Trojan.generic.5162568
Hi, Bitfender (2009) found Trojan.Generic.5162568 and says cannot delete. I tried to find back the file manually but I am not able to find it. Bitfender says, it is C:\ACER\Preload\Autorun\APP\PowerDVD\Data1.cab.......... but, listing or searching parts, I seem not to be able to locate the file. What could I do? also, i do…
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Backdoor.generic.115821
backdoor.generic.115821 has been detected byBitdefender in about 20% of teh files on my PC. Bitdefender does not seem capable of removing it completely. Thanks Peter
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Gen:trojan.heur.lp.eq4@aici08f
hello! after i used the scan online from bitdefender i found Gen:Trojan.Heur.LP.eq4@aici08f that cannot be deleted. can someone help me in this matter please? thank you
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Virus action
1) What does it mean by "Disinfect failed (object was not found)"? Someone kindly elaborate it. 2) What happen to the infected file "Between" the Bitdefender "detects it" and "takes action on it" at the end of scan? 3) Is there any chance that the Real Time Protection takes action on it before the respective scan task…
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Mbrfix.exe Destroyed Master Boot Records
Hello, I ran mbrfix per the instructions I received from BD. These instructions included directions to disable real time protection and then to run the appropriate .bat file. (I was trying to get rid of a root kit virus that bd could not remove, even running in safe mode). It was not mentioned to me in the instructions…
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Removal Of Win32.worm.im.vb.ak
Hi there! need help for the intrusion of win32.worm.im.vb.ak virus. Bitdefender Antivirus Alert only block the virus. Deleted the infected files but Bitdefender still prompt the alert. Need assistance to remove the virus. 4 of the workstation in my office has been infected with this virus.
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Virus Attack, What To Report To Support?
Hello, Had a virus attack. Did run full scan (seams OK). After restart (as requested) I received DOS message telling me that some virus was not removed and asking to contact support ... but what information do I need to give to support? see screenshots
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Iexplore.exe/firefox.exe Has Been Terminated Wont Launch Either
Im working on a friends PC had him buy Bitdefender internet security 2011. cleared out over 3300 infected files but now bitdefender wont allow either internet explorer or fire fox to work keeps saying iexplore.exe has been terminated because it was deemed harmful. I can bypass this by turning on gamemode. I saw a similar…
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"security Tool" Virus
Hi folks Been recommending Bitdefender to my customers here in Sweden for some time....Have a customer who is testing the Internet Security version and has been getting a rogue popup "security tool" virus which Bitdefender didn't detect or remove and now the customer isn't best pleased with me....?!! Am I missing something…
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Rootkit.tdss.aw
After a deep scan bitdefender informed me of a virus -- Rootkit.Tdss.AW -- and told me disinfection failed. I could not quarantine either. I don't know what action to take in order to remove the virus. I have Bitdefender 2010 Win 7 64bit Thanks in advance for any assistance!
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Pwh.exe Procces
i have bit defender total security 2010 antivirus it asks me some program is trying to access the internet and tells the website it is trying to access it also tells that the program is clean but i block it i also found in the task manager that a process pwh.exe is running i think once bit defender has blocked this. but it…
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Worm Crashes Bitdefender
I encountered a worm that crashes BitDefender and causes it to reboot. The worm name is Autorun.VB.EW.worm. I saved the worm to a disk. Does anyone have any info on this?
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False Alarm
I'm developer. For last release of my program BitDefender reports that my program is infected - Trojan.Heur.LP. Most other antiviruses report nothing. Also we build our program on another computer - result the same - Trojan.Heur.LP. So we strongly think that is false alarm. Where can I upload file so BitDefender engineers…
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Will Not Unhide Rootkit
I am using BitDefender 2010 and have all the updates. I did a deep scan and it came back with several hidden files that can not be unhidden in the final scan process. After rebooting the files were still hidden. Is something I am missing on how to delete these files? Here are the lines from the scan log.…
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Wisecustomcalla.exe
Hi, I found WiseCustomCalla.exe, WiseCustomCalla1.exe, WiseCustomCalla2.exe, WiseCustomCalla5.exe in my taskbar and have no idea if this is a legitimate program or a virus. I did a deep scan with Bitdefender but it does not recognize it as a problem. Does anyone have any idea what it is and if it is a virus on how to…
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Please Helpppp.
A virus got into my system and turn many of my file exe file. and bitdefender deleted all my folder please how can i get them back and get this virus out of my system. Please help anyone.
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Cannot Restart Bit Defender
My daughter has windows xp and has BD 2009 anti virus. She switched off scanning and virus updates because of poor performance and has now picked up a virus. Her pc locks a few minutes after connecting to the internet. BD is not running and when you try to start it nothing happens. I have system restored back to a point in…
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Please Helpppp. [closed, Duplicate]
A virus got into my system and turn many of my file exe file. and bitdefender deleted all my folder please how can i get them back and get this virus out of my system. Please help anyone.
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Difficulties Removing Trojan
Recently I've been recieving issues with a particular trojan labeled trojan.generic.3214892. Initially i tried deleting it and the program just went on scanning later on coming up with the same trojan but no longer having the option of removing so I instead quarantined it. Unfortunately now it pops up every scan and i just…
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Ignored (limited Access Rights)
Help would be much appreciated. Scan showed two virus detections but were not removed "Infected (ignored, user did not have the proper access rights)" See log file below BitDefender Total Security 2010 Virus signatures 6477720 Engine Version 7.35282 Windows 7 64 bit BitDefender Log File Product: BitDefender Total Security…
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Kazy.4297 Infecting Version.dll
BitDefender Total Security 2010 has found a virus on my system [Windows XP SP3]. It was unable to disinfect the file, delete it, or quarantine it. After each cycle the only remaining option is a no-possible-actions choice. The final screen indicates that a reboot is required, but rescanning after reboot continues the same…
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Google-analytics False Positive
Hey guys! I would like to report a false positive. Each time when I navigate on a website with IE 8, BitDefender alerts me with this erorr (see attach picture) Probably is a FP, but I'm not sure at this moment and I want to be checked by appropriate department. Please verify this, thank you! Win 7 Professional/64 bits -…
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Trojan.boot.graven.b: Warned, Not Deleted, Can't Find It
Hi all Yesterday I got a warning for a trojan "Boot.Graven.B", and bitdefender said that it couldn't fix it. I scanned in safe mode, in normal mode, upgraded to version 2011, but no trojan found. I think the trojan is still there because today, suddenly, my mouse doesn't work anymore and after the next reboot the icons on…
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Isp: Detects Spam Emails Being Sent From My System.
My problem is my ISP keeps shutting off my internet, Hi You are receiving this email as Cogeco's network security dept has received reports of atypical email traffic from your system that is indicative of spam (unsolicited broadcast messages) being relayed through your system to remote mail servers. It is most likely that…
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Help With Trojans Needed
Just received these warnings after a deep scan. Could you help with what to do? Also, I am not sure how to attach log files. Thanks C:\Documents and Settings\admin\Local Settings\Temp\0.6009848350366718.exe Trojan.Generic.KDV.88586 Disinfect failed (object was not found) C:\Documents and Settings\admin\Local…
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Trojan In Quarantine
Does anyone know how to address this virus? I have bitdefender total security 2010 and it caught this in a scan, but said it couldn't disinfect it - i moved it to quarantine and don't know where to go from here as i've never had to deal with anything like this before. Any suggestions? Thanks.
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Surprise.exe! Bitd Cannot Detect! Computer F***ed!
Can someone please help me remove surprise.exe from my computer? I installed it accidentally and now my system is messed up. It wont let me open any .exe file and BitD says that my computer is virus free. Its a malware and keeps saying that my computer is loaded with viruses. Its also beginning to affect my BitD deep…
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Trojan.generic.4008708
Hello, i`m suffering from strange virus , i make search about it in google and bitdefender but didn`t found any informatin please check this picture what to do please advise this virus make harmful effect such as keyboard delaying, press for a wile still hass effect when i press ( F ) button for 5 seconds, i get this…