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Quick Scan No So "quick" - Userinit.exe
I noticed that Quick Scan quite often struggles for ~5 minutes or more (!) on "userinit.exe" (the last file scanned, usually at 89%). Is this normal? Windows 8.1 x64.
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Bitdefender Total Security 2015 Firewall Generic Mode?
I want to know that what are the following bitdefender total security firewall features do. Stealth mode Generic (On and Off) I use Bittorrent Sync client to sync my Android device music, photos with my laptop and desktop PC's. In adapter settings I use "Network type as "Home/Office", "Stealth mode" as "Remote" and…
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How Do I View Open Support Tickets?
This is a silly question, however I have no idea how I view open support tickets so I can close it (I resolved the issue). I have tried every possible button/option on the website. Any ideas?
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When Can I Expect A Customer Service Reply?
I sent a refund request from the form provided here: http://www.bitdefender.com/support/contact-us.html#refund - since I got the email about autorenewal (didn't even know there was one) purchase bitdefender.com. "We are available 24/7 to give you assistance." it says on the support site, but now roughly 14 hours have…
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Elam In Total Security 2015 ?
Will latest Bitdefender Total Security support ELAM and SecureBoot on an eDrive Samsung 850 PRO, and if so, can I do all that without using Bitlocker?
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Problems With Bitdefender 2015 (i Think)
I installed antivirus plus 2015 around a month ago but I've had nothing but trouble since. My machine was built it around a year ago and was running flawlessly until the day after I installed the new bitdefender. The day after I installed 2015 my machine went into an endless loop of automatic repair when I tried to start…
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Bitdefender Total Security 2015 Settings Not Saving
When I try to help my friend with fixing their intrusion detection/firewall settings to the max, the next day it resets to medium settings instead of staying at max. I have tried to uninstall bitdefender completely from my friends laptop and reinstall it but it continues to not save settings.
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2015 Has 2 Many Features I Can't Disable So I May By Another Vp
My 2013 2 yr subscription ran out so I dnlded the 2015 BD TS free trial. Here is the reason I may switch to another VP. 1. I noticed In task manager processes BD wallet was running. I do not need wallet so why let it run. I tried to end task and it would not end. I also I went to privacy wallet settings, unckecked wallet…
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[in test] Bitdefender Totoal Protection 2015 Slows Google Chrome!
Hi, I'm running BitDefender 2015 total protection + google chrome(x.120m) on windows 8.1. Actually, I installed BitDefender few days back and I was using Mcafee before. Everything was working fine with Mcafee. As soon as I installed BitDefender it started slowing google chrome dramatically. Now every fresh click takes…
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Code Problem With Web Wiz Forums
Hello I have been using BitDefender TOTAL SECURITY 2015 for 2 days, also I tried a Bitdefender product first time. I post my comments also in "Web Wiz" based forums, but Bitdefender puts this text all of my comments! < ="text/" ="" ="/B1D671CF-E532-4481-99AA-19F420D90332etdefender/huidhui.js?0=0&0=0&0=0"> What should I do…
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Bitdefender Security Service Encountered A Critical Error
Just recently, probably two weeks ago, I started receiving Bitdefender's "critical error" messages. I think it started happening after a recent huge Windows 8 update. I'm using Sandboxie with my Firefox browser. Sandboxie has not changed/has not been updated since June 2014. The Bitdefender problems always occur when I…
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Large Black On/off Button On Facebook/chrome Browser
Since installing 2015, I have a large black on/off button on the search bar on my facebook page when browsing with Chrome. If I use IE it is not there. It does not seem to do anything and does not appear on any other page. Weird
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Delayed Start Of Bitdefender Ts 2015
I noticed that Bitdefender TS 2015 recently started delayed after Windows. It might take few minutes before it is up (Bitdefender.Awake) . I just wanted to know if it is intended or I have to tweak something.
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Bis And Opera Browser Crashing
As title: If active virus control option is set to ON Opera crash at launch. When active virus control option is to OFF Opera works properly. Please, can you hel pe to resolve this big issue? I've put Opera to any possible exclusion, in BIS options, but nothing happen.
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Web Filter Not Working On Firefox
BIidefender 2015 web filter does not works with firefox 32
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Upgrade Question Bdis 2015 To Bdts 2015
I am currently using BDIS 2015 on my W7-SP1 computer. I have a couple of upgrade questions. I went to the Btidefender website and then clicked on Renew Upgrade under Home Users. I selected upgrade to BDTS one user for one year. The Total cost shown is $59.95. I have 445 days remaining on my current BDIS 2015 license. 1. If…
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Bsod With Antivirus Plus 2015
Hi there, I installed bit defender antivirus plus 2015 the other week and I've been having issues since. The day after I installed it my machine went into an endless boot loop of starting up automatic repair (damaged registry). I had to do a clean install on my ssd just to use my computer again (spent all day installing…
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Need Input - Bd Av2015 Crashing On Scan Of 2ndary Drive
Hey all. I've contacted the BD people and obtained a ticket, but it'd be really great if anyone else experienced this sort of problem ( - [edit] you know what i mean ). I'm actually scanning a folder on a 3 TB drive (WD30EFRX - one of the red ones) that contains about 1.5Tb of miscellaneous data (think multiple backups of…
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Make A New Product
As you can verify I have paid licenses and however I use the BD Free, why? Because BD Free is lighter, and has less unnecessary options and has less bugs. I have a suggestion to make, do as Panda Cloud and make a version of BD Free paid, with one or two options. People are complaining that the antivirus are getting heavy,…
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Bit Is 2015 Always Game Mode In Autopilot!
Windows 7 64bit pro / korean version. Guys, i need your help. i installed bitdefender 2015 internet sercurity. but, i have one probelm. in autopilot mode, profile always "GAME MODE". i downloaded lastest version install file today. Please, Help me. Please, Let me know why this problom happend to me.
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How To Temporarily Turn Off Bis
Hi, I am looking fot a way to temporarily turn off BIS. Please help. Thanks
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How Can I Contact Customer Service
Hi there, I have recently bought 2015 total protection. In the process of buying I have been overcharged twice. I have sent 2 email tickets over a week a go and got no response to either. Does anyone know another way to get in touch with this company? Cheers
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Facebook Game Won't Load
I am NOT tech savvy! I play diamond dash on facebook, and since I installed bitdefender, it will no longer load. It gets to 100% loading and then just goes round and round without starting. I tried to copy and paste the URL to the whitelist, but it won't accept copy and paste, so I added https://apps.facebook.com but it…
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Want To Downgrade To Bis 2013
I have just upgraded from BIS 2013 to BIS 2015 - Is there a tutorial/youtube (or PDF file) that might tell me how to use BIS 2015 ? - disappointed in the "new" look, just like going from Widows 7 to Windows 8 ... A DISASTER! - I don't have days to spare learning the new "toy" How do I manually update? Where is the update…
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Managed Scans
My wife is running Total Security 2015 on her laptop. She has put in managed scans (custom and existing) to run at certain times. She has a quick scan set to run when her computer boot_s up. This works fine. When she puts in a managed system scan it never runs at the scheduled time. It runs when it wants to. It will even…
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Live Chat Does Not Work
This has to be, hands down, the worst customer support experience for a new buyer. Your support live chat is a hoax and hangs around in a "connecting" state for over an hour. 1) Did not receive my license key 2) The customer support form is broken 3) The live chat window is a big time wasting hoax What is going on here???
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Odd Issue With Bdts 2015 (settings Turning Off By Themselves)
I have recently formatted my laptop and reinstalled everything, instead of using bdts 2014 as i have been for a long time, i thought i'd install 2015 and see how it goes. Ive run trend house call which find no issues on my laptop, but twice now (in the couple of days its been installed) i have found settings have either…
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Did Not Receive My License Key
I just purchased a subscription from your website and the order has been processed + charged by Avangate. Its been over 1 hour and I have not received my license key. My order number is 30849645
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Customer Support Form Does Not Work
Your customer support form is broken! Tried posting my support request 50 times but it will not accept the "verification code".
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Total Security 2015
Every since my Total Security 2015 updated and the scans and other items that show progress using the circles has gave me all kind of problems. These are cannot change profiles unless auto pilot is off and when turned back on it goes right back into game mode, Does not automatically resolve issues I have to do it myself,…