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Cannot add Exclusions
So I am an IT student who needs to be able to program, but Butdefender keeps blocking the programs I write. This is super frustrating. I follow the guides on the internet, I go to the functions, I go to the antivirus module, I click the cogwheel, I click Exlusions and it shows me that 0 things are exluded from scanning.…
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Installed today Bitdefender Total Slows my Chrome home page loading.
Hi I got Bitdefender Total Security and I start to experience issues with Chrome (only Chrome) that cause the default Home page to not load for some infinity period of time like - 10 to 40 sec until just load my home page. The normal browsing seem barely effected, but sometimes the pages don't seems to stop loading. I…
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BitDefender slow MY COMPUTER
Hello, BitDefender after the installation very slow down my computer. Pages in the browser load 4-5 seconds longer, I also noticed significant FPS drops in games and lower performance in synthetic tests. Please, help me to speed up BitDefender activities :)
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Windows start error
Why I am getting error after Windows start?
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Import Norton Identity Safe to Bitdefender Wallet
Hello Bitdefender I am in the process of reviewing your product as a replacement for my Norton product. I see that Bitdefender comes with a password manager. However, I am not able to find any details about importing my Norton Identity Safe logins to Bitdefender Wallet. Is there any means to accomplish this? Without this…
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Bitdefender Icons in Windows File Explorer Context Menu
I am only seeing the icons (these being options to scan a file, shred a file, or access to file vault) that appear for Bitdefender in the Windows File Explorer (explorer.exe) context menu (ie the 'right-click' menu) when running Windows File Explorer itself, and not when running any other applications that share the…
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Bitdefender blocking everything
This is pretty much as the title says and is very annoying. Anything and everything that saves any files to my documents (games, apps, programs) are being blocked by the crazy safe files system. Whats the point of this system if it wont let anything run at all, just auto blocks anything accessing anything in documents.…
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What Ip addresses do I need for my home network?
I've followed the instructions to let other devices on my home network through the firewall, but failed at the last post where it asks for an IP address. Thanks Doug
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Can't add an application to whitelist
total security 2018 - 22.0.19.242 i previously added an application to the advanced threat defense whitelist, so i know it was working. today i clicked add application to the whitelist - the add trusted application box popped up - i can navigate to the application and click on it. the OK button cannot be pressed as it is…
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Can't access my NAS when Bitdefender Internet Security 2018 activated
I have just purchased and installed Bitdefender Internet Security 2018 on my first device running Windows 10. I have a NAS attached to my PC. I can no longer access my NAS - in Windows Explorer it shows up but with a red X on it. I can't find a way to enable access to the NAS drive. Yet from another PC device that does not…
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Bitdefender 2018 slows page loads of Chrome SIGNIFICANTLY
I have been using Bitdefender for about six months with no issues. About two weeks ago -- around the end of January 2018 -- Chrome had become very, very slow to load pages. After some troubleshooting for a week looking for other possible causes, finally completely removing Bitdefender today immediately became the fix. (By…
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If your Bitdefender is having problems
If you're having problems with several programs (I.e. Notepad, Command Prompt) taking a long time to load, as well as overall system sluggishness, and you just got the Windows 2018 update, the issue is probably that Windows did something to turn on security settings, and Bitdefender didn't turn them back off, which causes…
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2018 Total Security - Eventually loses internet access
Hi, So I'm running 2018 Total Security. Everything is running fine but every few days (I can't see a trigger or schedule) my PC just loses access to the internet. The network connection is still there, every other device in the house can see the internet and use it, but I just get timeouts on webpages, apps can't access it…
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Why is Bitdefender using so much network in the background?
Why is bitdefender continuously sending and receiving so much data in background? I Haven't even touched the vpn app and it shows 900+mb usage and the rest of the process are using even more. All this data in just 4 days starting from this month. Why is wallet process transferring so much data? what is it even transferring…
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Someone is posing to be Bitdefender on YouTube
Just to let everyone know I am new here but I have been using bitdefender for awhile now anyhow lets get onto the topic, so I was browsing through YouTube and found account called "Bitdefender Support" and I go to click on it to see what it is and what you know some half- channel posing as Bitdefender with a phone number…
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each year the same crap
This is the third year I set Auto-Renewal: to OFF and hey hey hey look, I got once more mail from avantgate that I am on auto-renewal if I don't cancel. I canceled the same day I bought bitdefender for one year like I always do and I always get spam at the end of the year. I don't won't to have mails from them and that's…
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Bitdefender Total Security 2018 Family slow to start up
Is there a way to speed up the start of Bitdefender Total Security 2018 in WIndows 10 64bit?
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BD Firewall don't activate
Hi guys! I'm BD 2018 user and after today windows update(1803) my firewall don't activate. Anyone is facing this issue too? Thanks
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screen savers deleted
Hi, I'm using Total Security 2018 on a Windows 10 pro (version 1709) box. I have several screen savers I made some years back using a specialized software which I have used over a number of years. I know these screen savers and they do not present any threat. Advanced Threat Defense is, of course, on. However if I try to…
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Can't toggle Hide/Unhide options
After installing Bitdefender Antivirus Plus 2018,I can't change Windows hide folders options.But in safe mode,it works properly. Using Windows 10,With Creators Update Installed,(x64 Version)
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BitDefender consumes too much network
Problem is BitDefender's Products tried to download something while I playing online game. They hog all network bandwidth cause massive lag. I have to force end task but it keeps popup randomly. This is very annoying. Is there any method to disable, block, delete this. -Game Profile is on -Update rule is set to "Prompt…
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show hidden files and folders
i have total security 2018 installed and cant enable show hidden files and folders on windows 10 64 bit.everytime i check enable hidden files and folders it does nothing?it started after installing bitdefender
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Constant background download & upload
I noticed yesterday that something on my PC was constantly downloading and uploading something. Upon checking Resource Monitor, I saw that it was all Bitdefender's doing. What is this? What changed? I do not want this to continue. As a person with limited cap and a line that only handles 250 KB/s download and 50…
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Ticket and refund
Hello. I can not find my active tickets in anywhere, I'm trying to get a refund from auto-renewal because I no longer use Bitdefender, but I don't know where can I see and track my ticket, if some admin can help, my ticket number is: 2018042809030001 Thanks
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I think Bitdefender Total Security 2018 may be causing crashes
For quite a while now, my computer would randomly freeze and require me to reboot in order to actually be able to get it working again. I was completely at a lot as to what could be causing it, I even uninstalled Corsair Utility Engine, as that has been known to cause crashes, but it has continued. But I just noticed…
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Bitdefender clogs the CPU
BitDefender erroneously labeled the other thread of this issue as "Fixed", so I'm starting a new one. The problem persists even after the latest update until this date (Jan 19th, 2018). Symptoms: The computer becomes laggy to use seemingly at random, with any moving video suffering from slow frame rate, any sounds becoming…
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Blank Screens, missing headings and text
Anyone seen this weird bug after installing Internet Security 2018? It was OK for a few days then suddenly the Home screen at the top went completely blank where it should say "Protected" and Update. The System Screen lost all its headings and the Support screen was completely blank making it rather difficult to raise a…
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Small, Easy Answered Question
Is it just me or is the font for the file name while scanning different from before? Just wanting to make sure nothing is wrong with my application or something.
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BSOB ignis.sys
Trialing IS 2018 build 22.0.19.242 prior to any purchase Have started getting BSOD's one of which referenced ignis.sys as the cause of System Thread Exception Not Handled There are no other malware or AV utilities installed, BSOD's occur when using Edge or FF
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Interface Errors
Don't waste your time with main interface problems, just uninstall and then reinstall. The interface problem is noticed when bitdefender keeps crashing, popping up endless error messages. Also when "update now" is not updating, popping error messages and creating endless bug reports. Otherwise if not reinstalled this will…