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VPN
Hi, New to Bitdefender - previously used Kaspersky, I've purchased the VPN add on, but only been able to access it from the device I initially installed it upon. Am I doing something wrong, or does the purchase of VPN relate to only 1 device - which wasn't clear at purchase time?
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Bitdefender startup and Wallet startup is slow.
Few of the Bitdefender services startup properly. I checked with Task Manager that after my system start-up, the Bitdefender icon in my taskbar comes up very late. Almost 5 min after my desktop screen appears, the icon appears. Which includes Wallet. So once i go to Chrome, I click on wallet extension which is not loaded…
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Antivirus Plus 2018 freeze all apps and OS
Fix your BS whatever. Bitdefender AVP 2018 build 22.0.19.242 win 7 pro 64bit. After latest update the OS and apps freeze, 1 minute to take a command and so on. Antivirus was re-installed from scratch. Nothing, nada, niente. Your bug is still there. AVP 2018 thinks was never updated on almost every OS restart. Five OS…
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webshieldext.xyz
Bitdefender connects and keeps permanent 14 connections to the webshieldext.xyz. The site is registered to some anonymous russians, and is placed somewhere in London. I am really curious what it is and why there is no information about on interntet. As long it;s purpose unknown I rerouted it to the 127.0.0.1. Thanks.
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BD 2018 slows Thunderbird Email
Win10 Professional, Dell Optiplex Desktop, 500GB SSD hard drive, 32GB RAM, I5 CPU. After installing Bit Defender 2018 family pack, when I write an email, Thunderbird periodically becomes unresponsive for 10 seconds or so. I also have Malwarebytes Premium. Are they incompatible? If it's a choice of BD or BD or Malwarebytes…
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Foreign language UI loading
I've reported this to Bitdefender support before but occasionally Bitdefender UI opens up in a foreign language (not sure what). It also shows Auto Pilot is off when it should be on. It only stays like this for maybe 10 seconds then switches into English. Just wondering if anyone else experiences the same issue?
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Why Big Auto-Update, after Full System Scan!?
I may be doing something wrong...?- I like to scan my system, before shopping... I usually don't do Any activity on cold startup, and wait 1hr before reboot. I then wait 45min- Then open BD/click on B/ View Settings/Quick Scan/Full System Scan. As soon as I return to Start page- A Big Auto-update starts (2-5min), and I…
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Antivirus won't turn off
I have been messing around with scripts that the antivirus sees as "Dangerous" and every time I try to do anything with them I get a red windows 10 warning box saying that bitdefender has blocked the application. I've turned off every module and every switch there is, and I've added exclusion / given access. What more do…
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Bitdefender 2016
I've been a bitdefender for 8 years now, the best version was bitdefender 2016, there was never a problem everything worked great, the 2017 and 2018 versions have lots of errors, one fixes another breaks down, something is always wrong, and I wish it would change in the next version 2019 that will be in 2 months,
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Does Bitdefender Antivirus Plus scan POP3 mail?
Does Bitdefender Antivirus Plus scan POP3 email of infected attachments and phishing links? Thanks Tons!
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CD/DVD-drive will be scanned on each system start
Hi, the medium in my CD/DVD-drive will be scanned on each system start. How I can stop this? The help files describs a way witch not exist in the current version. I opend the same thread in German folder. Can anybody help me? Bitdefender Version Total Security 2018 22.0.19.242 Windows 10 Version 16299 Build 309. Regards,…
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Full System Scan Problem
Total Security 2018. Build 22.0.19.242 The problem started around the last few days in February. I was originally on Internet Security 2018 and 3 Intel computers all started the same problem. When activating a Full System Scan the progress reached 26% and stops progress. I have left the machines on for several hours and no…
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I need to change language: help!
Hi, I need to change language in BitDefender 2018. Where is that option please? Thanks
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Devices
I am about to renew my bitdefender total security, I was wondering if when a renew it will I be able to remove all of the device from it, so I can select a different 5 devices?
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Firewall Interfering/Blocking Homegroup Functionality
If the firewall is activated, the Homegroup function on my two Windows 7 and one Windows 10 PCs does not work correctly. The computers cannot "see" each other. When you open the File Explorer, one or both of the two other PCs are not shown/listed in the Homegroup section. Most times, they are not listing in the Network…
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Temporary files
Bitdefender Total Security 2018 Build 22.0.19.242 suddenly starts creating thousands of TMP files in a "tmp\tmp0000033c" directory. Each file is almost 2 MB. Meanwhile Dumeter shows vsserv accessing the internet constantly. The "virtual size" of vsserv keeps growing. Now at 1,714,948 K. I unplugged the internet cable and…
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Outlook.com email
I cannot get my email confirmation to my myname@outlook.com. G mail works OK. It is getting blocked even before my spam folder. Any ideas?
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ATC.SYS causes Green Screen startup failure
I'm getting a Green Screen, in Win 10 Build 17074, that prevents Windows from starting. Only remedy is to uninstall Bitdefender Total Internet Security 2018. ATC.SYS Kernel_Security _Check_Failure This is with latest build of your software.
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Facebook issue in all browsers after update
If click my mouse my status or start a new subject in a group a transparent black overlay appears with an x in the right hand corner and then after a while goes or goes if i hit the x it then returns the facebook page but with no status or new subject box available this is happening on all browsers I am using and I have…
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Congrats
Congratulations BitDefender on winning product of the year. I@m not one bit surprised but its great to see your excellent product and dedication to development recognized. Hitbit.
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BDIS 2018 - Eating up CPU
Yesterday Bitdefender was updated to 2018 version and since then there's been a 100% CPU usage spikes by process "System" every ~5 minutes. Using Process Explorer, it's been narrowed down to some avc3.sys processes which are Bitdefender drivers. I tried to reinstall it several times using Bitdefender Uninstall Tool but the…
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Is Firewall Public, or...?
I'm in Auto-Pilot- I ticked Public in FW settings/reboot, but I can't find where to Verify that It's Public? Do I need to be in a different mode, or what?
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on-demand vs on-access
Hey there, I'm going to whitelist my usb flash drive since BItDefender starts scanning it every day after boot-up and it takes more than a hour to complete (8 GB usb 2.0), beside the assumption that this might not be that healthy for the usb drive... By whitelisting it, there comes a dialog asking me if excluding it from…
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BitDefender and Firefox
Hello, I have received what appears to be a follow up tech support questionnaire from BitDefender which Firefox is flagging as problematic. I have attached a screenshot and would be obliged if someone could advise me if the questionnaire is genuine. Hitbit
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Vulnerable?
Bit Defender is telling me my device is vulnerable. It says last update yesterday - update now, which I do and it appears to not update and gives me the same message! When I check everything else it says my device is all fine. Can anyone tell me why this is happening please? Thanks
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Bitdefender Cloud Based?
Hey, I did a fresh installation of my system today and I am confused, that Bitdefender has all Whiteliste and Firewall rules restored. Is there a option or an feature that Bitdefender saves that in a cloud? How can that be disabled? Thanks!
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BitDefender and Firefox: problems. help!
I apologize for the urgency, but it is. I had to format, so I einstalled all the programs and Firefox always worked well, after I installed BitDefender AV and Firefox is no longer online. I show this page: https://www.dropbox.com/s/urk4u773ou9l23e/CatturaFirefox.JPG? dl = 0 Other browsers go online, only Firefox gives this…
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Bitdefender prevents NAS access
When I turn all features off I can access NAS and then I can turn all features on and it works until next boot????
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BD does not open powerpoint
When i try to open a ppt this message appears: "The presentation cannot be opened. Your antivirus program may prevent you from opening the presentation. To fix this problem, make sure your antivirus program is current and working correctly. If the problem persists and the presentation is from someone you trust, turn off…
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got new phone
Got a new phone how do I take my old one off my account