-
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
-
(LATEST UPDATES) Disruption of Service for Bitdefender Password Manager
We are aware of a current issue affecting login access to Bitdefender Password Manager, and we understand the inconvenience this may be causing. The Password Manager service is delivered in partnership with a technology provider, and we are actively working together with them to investigate and resolve the situation. At…
-
New Year, new scams: the biggest fraud patterns emerging in 2026
Online scams continue into 2026 and they are evolving. We’re seeing a noticeable rise in schemes that combine believable impersonation with faster payment methods and mobile-first tricks, making them harder to spot and easier to fall for. This thread pulls together the most common scam patterns showing up in early 2026,…
-
Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
-
Updates on Frequently Requested Bitdefender Products & Features
Dear Bitdefender Community Members, Over the past months, we’ve noticed a growing number of requests and discussions regarding the introduction or return of various Bitdefender products and features. As these topics continue to appear across multiple threads, this post serves as an official reference and consolidated…
-
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
-
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
-
macOS Threats Are Evolving. Bitdefender's Protection Should Too.
I've always appreciated the care Bitdefender puts into their consumer products, anyone can bring much of the security Bitdefender sells to businesses to their home, at this point, the Windows antivirus is a mature and complete product. I think you should allocate more resources to bringing the Mac counterpart to the same…
-
Spam link found in email NOT SPAM
How can I mark the link as trusted. I see a there is a note that it's Untrusted. How can I change it to trusted so it doesn't get flagged again?
-
Unique Virus
Hi Defenders ! i visited a site ( https://librewolf.net/installation/windows/ ) but when i clicked the download here : it tried to download the file through my browser ( chrome ) instead of using internet download manager, but all of the sudden the download process became auto paused. chrome did not download that file (…
-
Scammers using Bitdefender domain?
I recently received a bogus email that used the Bitdefender domain. noreply_community@bitdefender.com How is this possible ? I would expect BD to be very secure.
-
Suspicious Web Page Detected when site changed name
Pepsi's Tasty Rewards website recently changed its name from *** to ***. When you visit ***, you are redirected to ***, which causes multiple "suspicious web page" notifications to appear in Bitdefender Total Security. How do I find out if it is safe to sign in at ***? I really appreciate any help you can provide. ***…
-
Multiple Infections detected on system scan - How to determine which file to restore or delete?
Hello. I had downloaded some files which I later suspected were infected esp. a rogue exe file. A few days later upon scanning, found multiple infections detected which were quarantined by Bitdefender AV. Upon checking the quarantined items, found the culprit in there. The file I suspected, among others. Add to that…
-
Why can't I log into the password manager using Chrome anymore?
Hello, I have had the password manager for at least a year now, and it works fine on my phone and iPad. My Windows PC computer recently updated, and I keep trying to log into the password manager from Chrome, but it spins. I tried deleting my cache and cookies, I reinstalled the extension, and I rebooted my computer.…
-
Anyone else having a problem while playing MSN games?
Every time I play 'Screwing Out Bolts and Nuts' on MSN games, a Norton scan appears and drops me out of the game. I do not have Norton. I have tried to contact the gaming people at MSN; however, no one will reply to my emails. I have turned off my ad blocker for this site in order for me to play. The problem with this is I…
-
Looking for Help with Bitdefender Notifications & Pop‑ups Across Devices
Hi everyone, 👋 I’ve been using Bitdefender for a little while now and overall I appreciate the protection it offers — but I’m running into recurring notification/pop‑up behavior that’s becoming distracting across multiple devices. I wanted to ask here to see if others have the same experience and what you’ve done to…
-
Forgot my SecurePass login password
Hello Members can someone help me on how to recover or reset my SecurePass password. Thanks
-
windows 11 computer slow to connected to internet after install
I installed Bitdefender gravityzone and it now takes a full 3 minutes after logging in before I can connect to the network or internet is that normal? before the install it let me connect in seconds
-
When a Quick/System Scan finishes you are given a choice to View Log or Close.
However there is never anything in the Log if the "Your System is Clean" message appears. In other antivirus applications they usually tell you what they did - maybe in truncated form - but they do tell you what they looked at and the results. Without that feedback are we just to trust that Bitdefender did indeed do its…
-
Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
-
Password Manager
Hello! After the Windows 11 update, I can’t log in to the password manager. It doesn’t accept my code or my master password. Thank you for your reply!
-
Password Manager Sign in problems
Been using password manager for some years now, but this morning, instead of the usual sign in page, I get a welcome message asking me to set a password as if I have just installed the manager. Trying to sign in just gets an error message a suggestion to contact support. The support page is not helpful as no specific…
-
Password Manager not working.
I'm using a PC running Windows 11. When I try to open Password Manager it treats me as a new user, asking me to set a password. When I try using either my existing one or a new one, the system grinds to a halt and I finlly get a 504 contact support error. I have, and the only response so far is a ticket number. Can anyone…
-
Error 504 upon inlog Password Manager
Dear all, Just now, I tried to login to my Password Manager using Firefox. Normally, you enter your password and all is well. This time, I got a screen on which I had to enter my password, and a second line to confirm my password. Moreover, the loading and inlog was very very slow. Eventually, I received the message…
-
Install in windows 10 in safe mode
I mistakenly deleted bitdefender when I thought it was crashing my computer How can I download it again without paying & while in safe mode as I'm still having the dreaded blue screen of death
-
Meenu Hinduja and Dheeraj Sudan:Has anyone dealt with Bitdefender UI not showing properly on Window
Hi everyone, I’m Dheeraj Sudan from the UK. I’m a software developer and business owner, working with my wife, Meenu Hinduja. We’re having an issue where the Bitdefender UI isn’t showing properly on Windows. Has anyone faced this before and can share how they resolved it? Any tips would be greatly appreciated! Regards…
-
Unable to access payment email and invoices
Hello Bitdefender Support Team I can no longer access the email account I used for my Bitdefender subscription payments. Because of this, I’m unable to view or download my invoices.Could you please help me:1) Update my account with a new email address, and2) Send me my past invoices (PDF) for all billing periods?I can…
-
Unable to Log In Across Devices
I'm using Password Manager on my Samsung S25 Ultra, and Google Chrome + Windows 11 (both fully updated). The same issue is happening on both devices. The login never finishes trying. It just gives up without any messaging. In the past, it's not unusal to not be able to log in. Sometimes it just sits there, but I'm able to…
-
PM stopped working after recent update
I had a recent update to bitdefender where it installed the update and restarted. Didn't notice any issues until today. Turned my computer on and the system tray icon was gone and so was the security widget. that has happened before, I had to reboot the computer and turn them back on and it is fine now. However, PM, when I…
-
Linux Support (at least VPN)
I understand market research needs to be done, but I already pay for your bundled services and have VPN for other systems. It’s silly for me to have to pay for another VPN provider because Bitdefender doesn’t support Linux, AND we can’t just download .ovpn files and configure OpenVPN. It’s 2026. Can we please figure this…
-
excluding applications from scanning
How to exclude a specific application from scanning in Bitdefender because I can't find it anywhere, Android phone.
-
32MB Virtual Disk named Bitdefender
Hi all, I have just noticed a small 32MB Virtual Disk named Bitdefender virtual disk. Not much info found here or while searching online. I am running the latest version of Total security on Windows 11 Pro. I have uninstalled and reinstalled but this VD still returns. Whats it used for?
-
Strange suspicious connection blocked
So today, I was just watching Youtube on google chrome when I suddenly got a suspicious connection blocked notification from bitdefender. It said that msedge[.]exe tried to cdn[.]statically[.]io. This is very strange because I never even had edge open. I did a full system scan with bitdefender and it didn't find anything…
-
Disable Bitdefender
I'm sure this comment has been posted in the past but I feel the need to renew this conversation. WHY does it take fourteen (14) steps to disable Bitdefender? I need to map a network drive to connect to a server and It's being denied by my installed Bitdefender. I'm able to complete this entire process from another…
-
Incorrect traffic amount in bitdefender VPN stats issue
Hi everyone, I have bitdefender VPN premium and it shows an incorrect download traffic amount. It shows the traffic for the last month/week as 52GB when windows only shows 12GB of traffic that month. This PC is a fresh windows 10 install for about a week now and I know I did not have 52GB of traffic in the last week as the…
-
Icon in system tray shortly greyed out on startup since last product update
Hello, I recently installed a product update for my Bitdefender Internet Security Edition, which stopped the AV briefly and restarted it during the installation (as usual). I restarted Windows shortly after and immediately saw that the Bitdefender icon in the system tray is greyed out on startup for a short time (10…
-
Safepay and Signing into Fidelity
This has just started recently. I have search for a way to correct without sucess. When I sign into Fidelity via Safepay, I get the following from Fidelity "Sorry, we can't complete this action right now. Please try again." Then if I try to resign back in I get the same message. If I sign into fidelity without Safepay I…