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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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INFO: Bitdefender Safepay Not Allowing Access To Some Banking Websites [Latest Updates]
Hello. Anyone experiencing Bitdefender Safepay not allowing access to some banking websites (Wells Fargo Bank, Lloyds Bank, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 19, 2025: This is a known issue by now, the dev team managed to detect an incompatibility between Safepay and the…
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INFO: Bitdefender Is Corrupting Emails In Outlook And/Or Thunderbird [Latest Updates]
Hello. Anyone experiencing Bitdefender corrupting emails in Outlook and/or Thunderbird (Bitdefender converting html emails to plain text, Outlook inbox getting emails in MIME format, Outlook emails have no content, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 14, 2025: The…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Constantly getting signed out my Bitdefender account (Windows 10)
A few days ago I received a pop up on my PC saying that I was not logged into my Bitdefender account. I tried logging in but the software kept crashing so I reinstalled it and I was able to log in. Shortly after, I noticed that I was logged out yet again and I had to reinstall it to sign in because it kept crashing again.…
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I have been trying to block a popup called www.energybot.com without success.
This situation began when I regretfully used energybot.com to find electric power options and now cannot get rid of it. When I visit any website after closing it, the energybot.com website comes up. I have selected settings in Edge , then cookie management, blocked energybot.com with no success I have also done this on…
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BMS For Android: Call Blocking Recognizes Legitimate Telephone Calls As Suspicious/Unwanted Calls
Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 15 With Latest Android Updates Installed One UI 7.0 Android Security Patch Level July 1, 2025 Google Play System Update July 1, 2025 BD Mobile Security 3.3.276.2517 Since yesterday, the Call Blocking feature started to recognize legitimate telephone calls as…
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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June 20, 2025: Constant SecurePass "Unlock your Vault" pop-up request
Hello! I've searched for and read a few discussions related to the issue of the Bitdefender SecurePass extension asking continually for you to enter your PIN code or master password. The pop-up says, "Unlock your Vault" and "Your Vault is locked due to inactivity/Use your PIN code to unlock it." I'm using Chrome, which is…
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Ultimate Security Plus Support and access Questionable
I am a new subscriber to the identity product, but have been a happy long time Total Security subscriber. I have had multiple problems connecting to the identity component and very little success from Identity Force Security support team. In fact, if it wasn't for Flexx's responses on this forum, I'd be out in the cold.…
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Bitdefender Central remote anti-theft actions are not working
I've installed Bitdefender anti-virus and VPN software on both my laptop and also my android device. The software on both devices meet all system requirements and function properly but when I attempt to use Bitdefender Central to push any remote action to another device I get an endless pending status for that action. All…
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I can't have access to the Video and Audio Protection Tab
Hi, Bitdefender seems to be blocking my camera since 1 week or so on Discord and I've read many support threads how to fix it but sadly there is no Video and Audio Protection Tab in my BitDefender. How can I access it otherwise? In Central, can't find it neither. Thanks!
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Bitdefender firewall nordvpn threat protection issue
Hi everyone, When the nordvpn threat protection pro is turned on the bitdefender firewall does not create rules or enforces existing rules for webbrowsers like firefox and edge. It's only the "advanced browser protection" and "ad and tracker blocker" that are interfering with the bitdefender firewall. When these 2 features…
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for requesting a refund within 30 days, ive start 2 tickets and no reply at all for 20 days
bitdefender offers 30 days refund for renewal, and i requested it aug 13th, i have not gotten any reply at all so that i started another ticket at aug 25 its already 12 days now and still havent gotten any reply. are they trying to wait untill i pass the 30 days limited and deny my refund? anyone has the same issue?
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Confirmation the connection between VPN's sudden drop in speed to web disconnections and viruses
Hello Bitdefender lab Because a few days ago, I stumbled upon the Dell computer USB RECOVERY software either can't find the windows 11 system online, or find the ISO file is only 800MB, and then because of the accidental installation of the OUTBYTE driver updater and update 10 drivers found that the network is often…
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How to stop notification in notification bar.
Hello my friends, I'm getting this notification regularly again (see attachment). I find it very annoying! Can someone tell me how to disable this notification? I don't plan on enabling this feature, so I don't want to receive any more notifications. Thanks in advance.
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How to prevent Bitdefender from blocking Time Machine backup?
I have upgraded to Tahoe beta. Now Time Machine will not backup, giving message that maybe it is anti-virus software. However, I have turned off Bitdefender but still get same message. Also ejected and restarted TM. Solution?
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Man sagte mir Windows Defender würde reichen Hacker Angriff über Facebook war die Quittung.
Hallo Leute, bis vor der neu Aufsetzung meines PCs auf Windows 11 hatte ich noch Bitdefender drauf und fühlte mich da relativ sicher. Da ich mir noch einen anderen kleineren Notebook gekauft hatte, der auch mit Windows 11 schon vorinstalliert war. Hatte ich, jemand Glauben geschenkt das nur Windows Defender ausreichen…
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Unable to delete comments on forum
Hi everyone, When trying to delete a comment I get a permissions error, does anyone else get this error?
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How to stop McAfee spamming
I am constantly getting pop ups from McAfee saying system infected. Trojan found in /Win32 and so on. My system is clean so how do I remove these pop ups which are interrupting me all the time now. Help and thank you 😊
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Windows 10 ESU or 0patch?
Hi everyone, Microsoft will end support for windows 10 on the 15th of October 2025, they're however offering "extended security updates" (ESU). For this you will need to log in with a microsoft account and choose from 3 options, extend security updates for a year with either microsoft points, pay 30 dollar or set up a…
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Bitdefender VPN on iPhone causing random disconnects — anyone else seeing this?
I’ve been using Bitdefender VPN on my iPhone (iOS 17.5.1), and recently I’ve noticed that it randomly disconnects in the background without showing any warning. The icon disappears, but the app still shows “connected” until I manually refresh it. This gets tricky because I’ll only realize it when I check my network traffic…
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LOVE the product
I had given considerable thought before purchasing Bitdefender Total Security. For years I was using a competitor., and with that competitor product there were times when the downloading of virus updates hadn't taken place. I also found that product blocked certain places for which I had to sign in, so in order to do so, I…
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What does this message mean?
Here's an image
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Bitdefender Central Anti-Theft Not working if device is locked/idle
Have anyone faced this issue where anti-theft locate feature is not working due to any bitdefender mobile security bug or android restrictions.
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O Bitdefender ajuda a detectar se meu celular está sendo usado/controlado por outro indivíduo?
Estou desconfiado que meu celular está sendo usado para spam ou alguma outra coisa, queria saber se o Bitdefender oferece também esse tipo de serviço.
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How can I stop all emails from overseas locations?
e.g., I get a lot from "newsletter<variable>@crengland .com
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I was charged twice
How do I get my money back from being charged twice
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New AI Threat and No solution yet
New Threat Category: Conversational Manipulation AI (CMAI) - Detection Request Executive Summary I'm proposing BitDefender develop detection capabilities for a new class of threats: AI systems that employ systematic conversational manipulation. Unlike traditional malware that attacks systems, these threats attack human…
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Safepay Login to Wells Fargo Bank (USA)
Much like the issue with RBC which was corrected recently I have not been able to login to WF for at least 2 months. Issue is still ongoing and I can log in with any other browser such as MS or Firefox. All other logins with Safepay are working. Thanks.
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Unable to Edit Financial accounts
I keep receiving an "you are unauthorized "message in the Financial section of Identity Theft Protection section of Central. I had someone hack a credit card and a new one already provided by my financial institution. All I want to do in delete the old card and replace it with the new one. The Bitdefender support, which…
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GravityZone Linux Path Management Requirements?
Hi team, I came to this forum to ask directly if there are any issue or limit to use Path Management module on Linux distributions as: Linux Ubuntu 22.04.5 LTS CentOS 7.9, Debian 12.7 Debian 11.11 Rocky Linux 9.4 Since we have try to install the module using "Configure Agent", but even if the task was completed the Path…
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App
Beste Defender sinds eeuwige gebruik ik de App Gspace ook voordat ik op uw Bitdefender over stapte maar sinds gisteren wordt door jullie tegen gehouden en daar ik deze App nodig heb omdat 'Google' niet werkt op Smartphone, hopende dat u mij hulp kunt bieden. In afwachting met vriendelijke groet, uw gebruiker
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vpn service not available
I get this message every time I sign in, started a couple of weeks ago but now is constant.