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Announcement: Updates on Frequently Requested Bitdefender Products & Features
Dear Bitdefender Community Members, Over the past months, we’ve noticed a growing number of requests and discussions regarding the introduction or return of various Bitdefender products and features. As these topics continue to appear across multiple threads, this post serves as an official reference and consolidated…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender Launches Global Campaign to Combat AI-Driven Scams Targeting Families
Bitdefender has launched a bold awareness campaign called “They Wear Our Faces” to shine light on how AI-driven fraud is evolving, and how it’s turning trust into a weapon. Scammers are now cloning voices, mimicking faces, and impersonating loved ones to exploit emotional bonds and urgency. What once required complex tools…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Is there a chance to remove Bitdefender and fix logs
Hey, I give it a chance, before formatting my pc. I battled with uninstalling Bitdefender, as I wanted to install it again to fix system crash error. Ended up with many different trials with help of chatgpt, and of course BD support procedures and Uninstall Tool. Without success. Summary from chatgpt (just missing that I…
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SafePay locks my screen
SafePay has locked my screen with its swirled water pic. I've read 1 post from 2023 that has no answer other than it was referred to some dept. I've tried: Task Manager was unable to end SafePay program from running. Rebooting. Pressing the ESC key. Nothing. I've had other minor issues with SafePay I'm NOT impressed with…
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Bitdefender claims my laptop has a virus, now acts like it never existed with no notification.
I am a user of Bitdefender Security through a paid family plan. I created this account due to not having the login info for the account. On Friday, my Bitdefender program repeatedly notified me of a virus it detected, and I think it said it was related to MS teams. I restarted my computer, which took longer than usual, and…
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which password manager included with "total security" level
just bought "total security" product. Security and VPNstandard are installed. Marketing included a password manager, but I can only find SecurePass for additional $$. How do I install the password manager included with the "total security" level??
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Central > Digital Identity Protection > Data Monitoring > Monitor your inbox
Hi, I've two Microsoft email accounts. The first one (the work/company) has a custom domain, the second one (personal) uses outlook.pt free outlook service for Portuguese based customers. I have successfully setup the personal account, but can't get around authentication for the work account, as it tries to login on free…
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Unable to access site.
Lately, when I click on a link in an email from [Expert Community], I get a message saying the site can't be accessed. The reason for this that the url is incorrect. It is "community.bitdefendercom". Notice there is no "." between bitdefender and com. Please look into this. Thank you. James Preston
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Rootkit survives past format and infects new laptop
My internernal network has been infiltrated with a hacked proxy machine i put inside my network carelessly. The virus has not been picked up by bitdefender - i've since then bought a new laptop and fully formatted my desktop pc. A week or so later the virus is back and has gone onto my laptop too. Are you able to help…
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Having problem with outlook can’t connect over Bitdefender VPN
I'm having problem sending and recieving in oulook. Online support has a section on this and I have followed it correctly but it still won't work. Anyone out there who has this problem or answer to fix would be helpful. ie:Apps can’t connect over Bitdefender VPN 😕
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Subscription shows activated but also shows not installed
Hi everyone! my subscription is about to expire in a few days but I purchased a new subscription. The new subscription is different from my current subscription. I did the steps to install and activate it and it says the subscription is activated but in the bitdefender central it also shows "not installed". Can someone…
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Scanned Connections in Bar Graph and Traffic Categories are not synching
Last week there was an update to Mobile Security (iOS) and the bar graph stopped functioning. I started a ticket with support and we are working to solve the issue.However, should he scanned connections within the traffic category equal the scanned connections in the bar graph?
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Password manager print out
I have a separate list of my passwords, can i print out a list of my passwords from password mgr to cleanup my other list? Thanks, Tom Altman
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Como reinstalar o Bitdefender apos a formatacao do Hd do notebook
Foi formatada o HD do meu computador. Foi deletada o app e minha assinatura ainda esta ativa. Gostaria de saber como posso instalar novamente o app do Bitdefender.
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Blocked by cloudfare trying to access www.bitdefender.com for customer support
So, that's it. I'm having a lot of problems with the VPN and now I can't even use the support
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Online threat detection - repeated warnings
Good morning, I am getting sporadic messages saying "Suspicious connection blocked. Chrome.exe tried to establish a connection to xxxxxxx using an expired certificate." The specific sites vary, but are not ones I am trying to access. e.g., measureadv.com, rybbit.openrussian.org… This behavior happens on all three laptops…
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Dear Bitdefender Community,
🛡️ Dear Bitdefender Community, After a great deal of reflection, I've decided to take a permanent step back from the forum and redirect my energy elsewhere... I came here not just as a user, but as a learner, contributor, and passionate defender of smarter security — and I leave with gratitude for every discussion, every…
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Safepay problem reappearance
Hello. Safepay appears to not connect to the VPN even when it is enabled. It also does not activate the VPN (with the relevant option enabled). The problem reappears after the latest updates.
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Crossed out text in mails (Outlook 365)
Hello, I’m experiencing an issue with Bitdefender and Microsoft Outlook 365. Some of my incoming emails appear with text that is struck through (crossed out). It looks like Bitdefender may be modifying the HTML formatting of messages while scanning them. Could you please advise how to prevent Bitdefender from altering or…
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How do I Renew the Subscription for 1 Device now ?
The deadline for renewal of my Anti Virus Plus is 3 Weeks away. The current subscription is for 3 Devices. I am only using 1 Windows 10 PC now. What procedures must I follow to purchase a 1 Device subscription? I am very confused. I turned Off the Auto Renewal option recently.
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Constant Requests to Scan an External Drive
I have a Samsung external drive - connected by USB which I use to clone my C drive every night. The external drive shows as Drive D. Recently Bit Defender has started to constantly warn me about my external drive and ask if it should be scanned and throws up the File Explorer for the D Drive - at times this can happen…
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SecurPass en anglais
Bonjour, Depuis deux jours SecurPass est en anglais. Comment le remettre en français ? Merci
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QR code scanner and Bitdefender Mobile Security
Many competing antivirus companies offer their own QR code scanners, which before opening the weblink, check, if the page is safe. In my opinion, also Bitdefender could create a QR code scanner app that would cooperate with Mobile Security in preventing the opening of malicious pages.
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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Getting all automated emails from Bitdefender in french
Hello. For some reason all the emails I get from bitdefender is in french. I have selected english both on the app and in the broswer. As I don't speak french I have no idea what the emails say, nor do I understand why this problem started.
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total security désactiver windows security
Je viens d’installer Bitdefender sur Windows 10, mais il affiche « désactivé » dans l’application Windows Security. Pourtant en bas a droite bitdefenders il me dit qu'il est actif ? J ai remarquer quand je redémarre j ai cette erreur. Car installer 3 fois.
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Riskware found during scan
What are the dangers posed by this riskware?
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No calendar in Mobile Security
I use both iPad and iPhone with IOS 26.0.1. Trying to activate Scam Alert but Calendar is not under Mobile Security. Cannot, therefore, initiate full access. What other options to activate Scam Alert.
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Windows 10 October 18 KB5066791 & 5068164 Security Updates Causing “False Negatives”?
Microsoft offered me the option to extend Windows 10 support for an additional year, which I took without hesitation. It was free after all. After accepting the offer, I went about updating my system with the two available security updates. I believe I was advised to run Microsoft Defender alongside Bitdefender as “two is…
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How to report a scam?
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Email alert about score drop and dashboard not in sync
I received an Email alert overnight about a Ident Protect Score decrease of 35 points that called me to action. But when I clicked on the "Improve my score" link in the email, my dashboard did not reflect any change in score. I refreshed my browser, logged out and back in, score unchanged. Which is true, the email or the…
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Is TikTok Safe to Use from a Mobile Security Perspective?
Hey everyone, I’ve been reading a lot of mixed opinions about TikTok and its impact on mobile security. Some say it collects too much user data, while others argue that it’s no different from other social media apps. Since many of you here have more technical knowledge about Android and iOS security, I wanted to ask: Do…