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How Do I Keep Track Of Support Ticket
Folks, I have just submitted a support ticket but I have no idea of how I can track my ticket and any progress on it. Anyone point me in the right direction? Cheers, Malcolm.
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Oww ######
my bitdefender anti virus says that system is not protected or inactive.. why it happen?
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Unconfirmed Renewal By Avangate
I bought BD Total Security 2013 last year & has expired on August 2015. I never confirmed to renewal it but suddenly Avangate charged about USD88 on my cradit card and until now by BD still not active (still expired). It's not good for BD's customer. Help me... Please see attached file for evidence. I'm Indonesian, using…
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Bitdefender Total Security 2013
Hello BitDefender Forum Administrator, I have a license '[india-Venktron] Bitdefender Total Security 2013' for 3 PCs 1 year. I got know that an old license will work with 2015. But I am getting error message as- "The license key is restricted in your region and can't be used to register the product you have installed.…
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Cannot Uninstall Internet Security With Uninstaller
In early 2014, a Bitdefender update corrupted my OS (Win7 32 bit) - Bitdefender extended my subscription by 2 months. My renewal subscription is due tomorrow - today was going to be a simple clean install of BIS 2015 - in mid 2014, my BIS-2013 was unstable and I was advised by this forum to clean install BIS-2015 by…
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[solved] Bsod With Vsserv.exe
Dear All, I have random BSODs related to vsserv.exe. Please see below, and full minidump attached. Please advise. BitDef Internet Security 2013. Build 16.28.0.1789 Win7 x64 Thanks. Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431 System Uptime: 0 days 6:21:41.744 Probably caused by : ntkrnlmp.exe (…
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Can`t Boot My Pc Due Driver Problem
Hi! I`m using Firefox on Bitdefender Rescue Mode. My windows was functioning normally... So i unistalled Bitdefender to update it. Unistalled using a Bitdefender tool, since delete it by windows was impossible. SO, i restarted the machine and had that trouble: Windows\system32\drivers\gzflt.sys Status: 0xc0000098 Info:…
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Popup Ads
Hi, I get al kinds of popup ads lately. I think it's about once a day. Why is this? I have a paid Bitdefender product with 224 days left. I wouldn't expect any ads from a paid product. Example: Please help me to turn this off. It is quite annoying.
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On-access Scanning Is Disabled
Hi, I have a message that 'On-access scanning is disabled'. Unfortunately my Bitdefender fails to fix this issue on my Windows Vista laptop. I've been trying for days and I still have a red cross on my Bitdefender short cut informing me that my computer is not fully protected. Can you help me? Slavek
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Pc Is Booting Very Slow
Hello, Yesterday I bought Bitdefender Total Securuty 2013. Therefor everything worked great . I had Microsoft Security Essentials and my pc was booting fast. When I installed Bitdefender my pc is booting very slow! I get an black screen for about 20 seconds and then I need to fill in my Windows password. therefor there was…
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Autorenewal!
OMG one month before Christmas I get an email saying that I have been charged 90 friggin dollars to renew a program that I had no interest in renewing!!! I cannot afford that right now!!!!! Is this how you guys get business? By having the product default to auto renew? I would like a refund IMMEDIATELY!!!!! I didn't even…
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Program Incompatibility Since Upgrading To 2013
Since I upgraded from BD 2012, I have been having issues to where my PC freezes or blue screens while trying to play World of Tanks. Now, this only happens when I try to load a mod for the game that needs the Dokan Library to be able to connect to the WoT stats server. The game runs fine without it. I need to be able to…
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Bitdefender Opens
Hello everyone, Every time I resume from standby bitdefender opens its dialog box,which to me is very annoying. Is there any way to fix that? I am so annoyed by it,please help!! Thanks, sydneyjd
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Questions Issues Security
Hello evey body. I got some kind of virus on my computer that is screwing with my internet connections. It is telling me my DNS server is not responding. Connects just fine in safemode with networking. I turn on the Total security and am told that it can not run, please restart your computer. I do this again and get the…
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Autoscan And Autoupdate Turn Off When I Restart My Computer
I have a 3 PC 1 year Total Security 2013. This problem has been present ever since I first purchased Bitdefender Total Security 2012 but I have never been able to resolve it. I have seen this topic in the Bitdefender 2012 products forum but no-one from Bitdefender ever posted an answer - just requests for many people to…
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Licensing Question
I have a 3 seat, 2 year license for Bitdefender AV Plus. I'm only using 2 of the seats and have a Macbook. I noticed there is now a Bitdefender product for Mac. Would my existing license cover use of the Mac or do I need to buy a separate license ?
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Kis Vs Bis On Bitdefender Page, Kis Wins
Wanting to upgrade from BIS 2013 to BIS 2015 Was just looking how to do that on Bitdefender forum page ... "Free Upgrade To The NEW Bitdefender For All Customers" http://forum.bitdefender.com/index.php?act...f=311&id=42 ... the last link on the post by "Christian" is to ... For more information on the registration process…
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Total Security 2015
Anybody having problems changing profiles in auto pilot. Mine is stuck in game mode auto pilot. If I take auto pilot off I can change my profile but when I put auto pilot back on it goes straight back into game profile. Thing is I don't play games on my laptop.
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Questions About Bitdefender Total Security
I bought Bitdefender Total Security (TS) last year (which gave me access to install it on 5 different devices for two years). I was wondering if Bitdefender TS also removes malware? I would also like to format my pc, and I was wondering if that would effect one of my five licenses? Is there a possibility that I would be…
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Bsod During Initial Total Security Install Scan
Hey, forgive me if this is poor, it's been a long night. Bought Total security 2013, but when I attempt to install it I will get a BSoD every time during the system scan performed before the install. almost always happens at about the 18% mark, but sometimes earlier. System: windows version: Windows 7 Service Pack 1, 6.1,…
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Locking Firewall Settings?
I've set my Local Area Connection settings in the Network of my Bitdefender Firewall several times now. However, because I'm using VPN software, sometimes after loading I notice the settings in my firewall of Bitdefender Total Security are reset back to their defaults. I'm assuming this is directly related to the VPN…
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Bitdefender Is Blocking Bluestack
Hi, I have Windows 7 Bitdefeender 16.29.0.1830 Excluded files and folders c:\users\desktop\bluestacks-thininstaller_0.7.11.885.exe Excluded processes c:\users\desktop\bluestacks-thininstaller_0.7.11.885.exe Application rules c:\users\desktop\bluestacks-thininstaller_0.7.11.885.exe
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Link To Cancelling Autorenewal ...
Try this link to Avangate to cancel your autorenewal: https://store.bitdefender.com/support/secti...n#actualContent I got it from a poster here on the forum. I have never gotten any help or having my issues resolved from any Bitdefender staff member ! I suspect it being deliberately (almost) impossible (or tough) to find…
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Cancelling Autorenewal ... !
" />" /> " /> I can not send this to other people in the support staff - their inbox is either full or blocked: * I have tried everything to cancel my autorenewal because I do not want neither the product anymore nor the renewal. The support Tool does not respond or Progress, so I can not send the message via that support.…
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How To Disable Temporarily
I'm using Bitdefender AV Plus. I would consider using it on all my machine, but I need a program I can turn off when I'm working offline with Graphics & Video Editing. It seems to be a chore to do. There are so many different switches to turn off. Ever since I first started using the program, I have freezes on my machine…
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Only 60 Days Left
This is the second time I have had Bit Defender, I didn't like it the first time and I absolutely hate it now. Bit Defender is a pain in the ######. Unless I restart my computer after it updates I get an annoying update reminder every time I go to my computer, then, to make matters worse, I get a popup reminder…
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[solved] How To Disable Bd Pop-up Advertisements?
Hi: Starting today, BitDefender IS 2013 is popping up huge, annoying advertisements for other BitDefender products. How do I disable this "feature"? The reason I installed BitDefender was to avoid this type of spam. I cannot seem to find the option in the BitDefender settings labeled "Turn off annoying BitDefender spam…
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Office365 Blocked
I am using Windows7 Pro with MS Office365 as my Web Email system. I installed Bitdefender (current version) on or about 2/6/14. This system was working perfectly for many months when using a competitor's virus protection system. Shortly after I elected to discontinue use of their system and switch to Bitdefender Small…
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How To Stop "activate Bitdefender Services" Popup
At some point during start up, Bitdefender Antivirus pops up a window for logging in my BD account. The window is titled "Activate Bitdefender services". How do I stop that from happening?
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Auto Logon Mydefender Wallet
SO I have purchased Bitdefender. I am the only one using the product on my own PC. Therefore I hate that each time I need to logon to the wallet. I did notice a setting that I will only be prompted when I actually start a browser session, but even that is overkill. I really would like the product (with all features, incl.…