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Conflicts With Zone Alarm
I have a Zone Alarm Firewall running on my PC. Bitdefender Antivirus will not install unless I remove the firewall; even if I turn off the antivirus portion of Zone Alarm. How do I get around this?
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Antiphising Status
Dear Sir, Madam, at my Mac the Bitdefender Antivirus for Mac describes "Antiphising status is DISABLED" The options [Fix This Issue] and the option at the end of the upper line Issue(s) detected! This might …..your computer don't show any reaction. What are the possibilities? With kind regards, ruttej
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Ignoring A Macro Program
I use a keyboard program, AsUType, http://www.asutype.com/index.html, for keyboard macros. I keep having a problem with case swithcing. Charles W Billow ends up cHarles W Billow, or some other manifestation. I just rebuilt my Windows 7 install from scratch, and was having no problems till this morning when I re-installed…
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Auto Renewal
I received an email from digitalriver mentioning autorenewal. It says if you wish to cancel the subscription then go to the link provided and enter the supplied order number. I did that and the order number cannot be found. How do I stop my subscription please? Thanks David
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Activation Problem
Dear, please help me i cannot able to active my license. i got bit defender as add-on pack with my laptop. when i try to activate it.. it shows invalid key please help. i have raise a customer support from the console and i got the ticket number # 2013121208360002 country : uae. thanks
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Compatibility Question.
Will Bitdefender Internet Security 2013 allow other programs such as Malware Bytes and Super AntiSpyware to operate correctly on the same PC or will they be in conflict with each other?
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Invalid License Key Problem
it happened just now when i boot up my pc and Bitdefender logo turns red..when i clicked it,it says i'm sure that i still have 200+ days more before expiry..pls help
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Couple Of Issues With Antivirus Plus.
I hope I am putting this is the right place. I have installed Anti Virus plus and have had a couple of issues. It crashes when I try and scan and I keep getting BitDefender services are not responding and I have to restart my PC to get it back up and running. Also, I use Calibre to convert PDF's but when I try and use it…
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Issue With Renewal
Hi, So far renewing my anti virus software has been a nightmare, depressing stressful and upsetting. My anti-virus software was due to run out and I was getting emails from bitdefender reminding me. 1st Dec 2013 I went for it and was charged £29.95. Thinking I had renewed my copy of bitdefender I was then charged £23 on…
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On Acces Scanning Is Disabled
I`ve a problem with on-acces scanning. I did: repair reboot reinstall Problem still ocuures My sys log: http://speedy.sh/vCVcy/BDST-WINDOWS-EQ12SPV-2013-12-12-22-48.zip
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Plz I Need Your Help
hi to all .... I just bought a new version Bitdefender antivirus plus for 1 YEAR protection for 1 PC + offer from company also 1 Year free after registering in "My Bitdefender ", you will receive 356 DAYS EXTRA license , so Total 2 Year I got the first year , but after registering at the site did not get a second year free…
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Bitdefender Sphere 2013 Vs Family Pack
Hi, Before committing to buy i am trying to find out the difference between the All around one and the Family pack. I believe the family pack does not include MACs. Is that the case? My understanding of up to three members, is that they leave in different houses. Am I right? Regards, Mathias
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Bitdefender Quick Scan Scans 0 Items
This has been occurring on and off. Why does my quick scan show all zeros after the scan? It says "Scanned Items- 0" I am about to switch to Kaspersky if this doesn't get fixed..
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Windows Update Error 8024402f
The MS description says to check my connection -- which obviously is working -- and if that doesn't fix it check the firewall and/or AV settings. What should I look for or switch or set to get past this error? Regards, Chuck Billow
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Auto Renewal And Broken Link On Bd Au Site
Hi, I have just checked an old email account, and noticed an automatic payment for a subscription renewal to BD through digital river (it was in my junk mail). I have not used BD for months as i have switched to another AV. I managed to navigate my way to a refund link through the email i was sent (with great difficulty as…
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My Document Scanner Does Not Work After Bd 2013 Installation
I am a first time user of BD. After the installation of BD 2013 my scanner (Canon MP990) does not work any longer. I reloaded an old safe of the System (Windows 7 64bit) - and the Scanner worked again. After reinstallation of BD the same as above ( The error message says that the scanner is not recognized). Is there an…
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Bd 2013 Blocking Internet Connectivity Through Wifi
Hi, I have been using BD 2011/2012 since August 2011 on two laptops (both using Vista 32 bit) without any problem. However, after I upgraded to BD 2013 in end-July, I have been facing a strange problem. From time to time, my IE browser does not open any webpage at all when I am connected through wifi. I thought this may be…
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Turn Off The Wallet?
Is there a way to disable the BD Wallet? I have no plans to use it. Regards, Chuck Billow
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On Access Can Is Disabled
Hello, I had a power outage while my PC was on, everything was running fine. The computer came back up and everything else is running except Bitdefender syas there is a critical issue to fix. I click the message to view all issues and it says "On-access scanning is disabled." There is a check mark next to it that is…
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How Do I Test All Modules Of Bitdefender Total Security?
I want to test all functionality od BD. I know I can create an EICAR text file to test the anti-virus module. How about firewall, antispam, antiphishing? Is there a EICAR-like web site that one could could visit to check out the protection against such events? That site could benignly try to spam me, try to install a test…
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Any Way To Temporarily Suspend All Activities Of Bitdefender 2013?
I am using BD Total Security 2013. I am having trouble connecting to my work's remote access (using Juniper Secure Remote Access) and I suspect that switching from Microsoft Security Essentials to BD could be the reason. I would like to suspend all of BD's activities (AV, firewall, antispam, antiphishing, EVERYTHING) for a…
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I Think Bitdefender's Update May Be Causing Some Major Slow Down For Me
My specs: i7 3820 16GB RAM GTX680 2GB C Drive - SSD Verbatim 2.5" 128GB Secondary HDD - regular 1TB HDD OS: Windows 7 Ultimate - regularly updated Security: Main Security Program: BitDefender Internet Security - fully updated Second Opinion Programs that are NOT Active and do NOT cause conflicts with BitDefender: Malware…
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Sphere Vs Family-pack: Still Unclear
I'm trying to decide between sphere and family-pack. I've seen your explanation in the forums here about email accounts vs Bitdefender accounts, but that doesn't really explain anything. I am still unclear as to the difference between "email accounts" and "Bitdefender accounts". Does Family-pack mean that all devices and…
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Login Troubles
Hello. I recently installed a new hard drive. After installing windows 7 updates, my next order of business was to install bitdefender. However, when I try to login to mybitdefender I get an interminable loading screen. It just seems to want to load forever. I've tried Explorer 9 and Firefox. Any suggestions? Thanks!
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Bitdefender Rescue Disk
How am I supposed to run this thing. I wanted to scan my laptop outside of windows and was told the best way was to do it with a Linux based rescue disk so I downloaded BD's and booted it andd got to the scanner part but it kept failing due to no internet connection, but I had one when I started. Can you not run these…
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Network Issue After Installing Bitdefender Ts 2013
Hey, got an interesting little problem that you might be able to help with. Okay, so I have a laptop, running Ubuntu. It's kind of old, but it's running 100% (Well, close enough, heats up a lot but that's just because it's old), it's what I'm posting from at the moment: I'm wired into my modem (it's not wireless), and…
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No Reply From Support
I was told by my reseller to contact bitdefender support via the contact form page to request a refund for a auto subscription payment (payment was taken when I have over 3 months subscription left). I did this two days ago and have heard nothing, I have today again re-requested a refund and hope the lack of a reply was a…
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This Forum And Internet Explorer 11
This Bitdefender forum displays in Internet Explorer 11 without issue when I'm not logged in, but the minute I log in the page goes straight into a reload loop; this occurs in the the desktop and Metro versions of IE11 under Windows 8.1.; Firefox works without issue. Is it just me or is anyone else experiencing this?
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Your Business Practices Have Lost You A Customer - Refund Me Now
ESCALATE this TICKET ID:201310221025043 - NOW! You are no better than internet scammers!! You have taken more money from my account then I have left. You have taken the last few funds I had in my bank account on a week that I had to pay some large payments out, and many days before payday. You have stolen money from the…
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How To Stop Bitdefender Pop Up Advertising
I can't seem to get a response from BitDefender to this one but I see many, many complaints online about the advertising that BitDefender pops up about once or twice a week trying to get me to upgrade my computers to a more expensive suite. Anyone out there figure out how to stop this advertising? If I can't stop it, I…