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Html5 Speed Slow Down
Hello, I have noticed some odd behavior that may be related to Bitdefender 2013. The issue is when running a bandwidth analysis using an HTML5 format (found at speedof.me) it appears my connection speed is limited to 8.5 Mb/s. When I use a flash based version (speedtest.net) I get the full 35 Mb/s down. Upload speeds are…
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Bdtl.dll Problem Again
Having had a dreadful time working with my ISP sorting out bandwidth issues, specifically the "bursting" showing when using Ookla Speedtest and manifesting itself in awful streaming using YouTube, iPlayer etc. I finally found out the problem was bdtl.dll. Renaming it bdtl.dl_ in Safe Mode completely resolves the problem in…
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Bdis 2013 3 User License Related Question
I have BDIS 3 user license but use it only on 2 PCs in my household. Recently, my parents who live in another European country bought their first laptop. Is it all right if I install BDIS on their laptop in another country and it that way use my remaining 3rd license? In the case that the answer is "yes", could somebody…
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Ms Office Freezes
Hi, Very often, Word and Excel (Office 2010) don't respond when I want to save. The result: all work is lost, even the original file has vanished. By Googling I found out many others have this problem and they all use Bitdefender Anti Virus. So, can someone please help me out, is there something I can do in the settings of…
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Bitdefender Interferes With Apple Tv
Yesterday I purchased and installed Bitdefender Antivirus Plus on two computers. After installing, iTunes will no longer steam video to my Apple TV unit via my wireless network. Before the installation, it worked just fine; now, I get a timeout error message. To confirm that Bitdefender is indeed the culprit, I uninstalled…
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Help! Bitdefender Window Not Showing Up!
whenever I click "show" on the task bar after right clicking on the B symbol, it doesn't show. same thing for when I click on seccenter.exe
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Total Security Thinks The Program I Am Developing Is Malicious
Hello All, I have Bit Defender Total Security 2013 running on my computer. I am a a software developer and I am writing a C# application that runs in the system tray. I have recently added code in my application that checks to see if it's already running at startup and, if it is, it does not start another instance (only…
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Registered 2 License Keys Add The Same Time.
Hi, I bought Asus laptop last few days and got 2 bundled license keys of Bitdefender Internet Security 2013 from the seller. Each of the keys are valid for 6 months, thus 1 year in total. I was told that there should be no problem if I register both key at the same time as the validity days will be accumulated. I added 2…
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Bitdefender 2013 Scan Failures
Hi there, I have been very happily using Bitdefender2013 for around a year and a half now but recently my scans have started failing. This happened a few times previously over the last few months and I tried re-running it and then the scan would complete successfully it seemed. However, since 12th January I cannot…
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Cpu Usage Of About 25% From Bitdefender Security Service
For no reason at all vserv.exe sometimes tends to take up about 25% of my CPU usage, normally this isn't something I notice in the least due to having a nice i7 3820, however when I use CPU intensive programs like Corel Painter it becomes a huge issue and as a graphics designer and illustrator I use those quite a lot. The…
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Vsserv.exe Locking Files
The VSSERV.exe file in the Bitdefender folder is locking down files. How do I stop it? I've excluded the folder from the virus scan, so what now?
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Bitdefender Blocking Webpage
Hello, ever since I installed Bitdefender total security 2013 it is blocking a website that I use all the time and making it load erratically. I can load the website without a problem on 2 other PCs that dont have bitdefender. The page is http://www.gowagsteams.com/. Can you help please?
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Forgot Password
I have my password for My Bitdefender but the one I wrote down for accessing control over Bitdefender on my computer is not working. I can't do anything with the program unless I have that password. How do I get my password back?
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Bitdefender Disabled Itself And Demands Login?
Hello, new poster. I have had free bd for about a month after a repair of my XP install. Took off Avast. This morning I got a popup but unlike the ones in the other thread, it said bitdefender was DISABLED and that I have to log on to proceed. No warning of expiration or request for registration. So why would it be…
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Error Upon Error
I keep getting one after another pop ups saying the Bit Defender Security service has stopped working... I submit a report, it pops up 5 minutes later... (Using IS2012). I can't even open the .dmp files to see whats wrong
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The Antivirus Solution Installed On Your System Is Cleaning Your Computer...
Hello, I have recently done an upgrade from a clean installation of Windows 8 to Windows 8.1. I installed BitDefender Total Security 2013. It worked perfectly for a while, but suddenly when I turned it on, I saw a message that antivirus is cleaning my computer - so it doesn't boot at all! What can I do to make it work…
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Petition To Make Bis Compatible With Asus Suit Iii
Hello, If you are affected by this issue please post here. I have freezes on scans and my firewall isn't working due to incompatibility with Asus Suit III. Both 2013 and 2014 are incompatible !!! -J
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Lost License Key
Good day everyone. I had BitDefender 2012 IS installed on my PC and decided to upgrade to 2013 when I saw this http://forum.bitdefender.com/index.php?act...f=311&id=42. The problem is "The installer will automatically retrieve your license key so you will not need to enter it again during the setup"... Well it didn't and…
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2013 Total Security Bsod
I have installed BD Total Security 2013 on 3 computers; laptop - win7 ultimate /32 workstation - win7 ultimate /64 htpc - win7 ultimate /64 Bitdefender Total Security b:17.15.0.682 engine v: 7.49198 sig: 9383558 All are experiencing network lag and increased internet page load times. Laptop and htpc are plagued with…
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Active Scan Eating Hard Drive Space
I run my OS on one of many solid states and with BitDefender on a different drive. When I scan, BitDefender eats up all the space remaining on my OS drive with what I am assuming is scan logs. I haven't found where the logs/files are going but I assume it's using system environment variables? Anyone have more information…
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Total Security
I got some kind of virus on my computer that is screwing with my internet connections. It is telling me my DNS server is not responding. Connects just fine in safemode with networking. I turn on the Total security and am told that it can not run, please restart your computer. I do this again and get the same message.…
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I Was Wrongly Charged On My Credit Card.
Has anyone else here had any issues with being wrongly charged for Bitdefender Install & Configure. Somehow after making the purchase for Bitdefender Internet Security, the website was designed in such a way to bring the customer to a page where they try to upsell you the Bitdefender Install & Configure package. However I…
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How Do We Get Rid Of Pasword Protected Threats
On completing a scan bitdefender reported that it had found 129 suspect file on my wife's computer. 110 files were moved to isolation which I eventually deleted but 19 "threats" were reported but could not be moved because they were "protected by a password" How do we get rid of these files? The second thing the anti virus…
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Can You Stop Bf From Scanning Usb At Each Plug In?
Is there a way to stop BitDefender from scanning my Kindle and my USB stick every single time I plug them in. it gets very tedious having to stop the scan, and go to the USB via Computer rather than the auto load.
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Bdis 2013 Key On Bdis 2012
I used to buy BDIS from Flipkart's WS Retail, I think the company that sold BD products in India was 'Unistal USE Group' in New Delhi. Lately my friends who have bought BDIS 2012 faced unsolvable problem regarding "invalid key"- Bitdefender apparently told that they couldn't do anything and contact local Support. Which…
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Xp Stops As Mup.sys
Dear Bitdefender, I had been having issues with BTS 2013 where the package would crash and need to be restarted with some regularity. I tried to use the repair function for the second time to remedy the issue thinking that would be simpler than doing a reinstall. Unfortunately, when I did that I immediately encountered a…
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Auto Renewal Unsatisfied Customer
Last month I was getting bombarded with pop-ups on my desktop to renew my licence (which is bloody annoying by the way). I thought I better get in and take an offer on a new licence before I lose out. I paid AUD$39.95 for a new licence and thought that was a pretty good price. I wasn't prepared to pay for the full price of…
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Add Network To Trusted Sites In Bd Cloud Console
I have two networks connected over a lan to lan tunnel. Bitdefender firewall is block printer and domain communication. I have attempted to create a new rule added the 2 subnets for local and remote and set to allow for ports 1-65535 but it is still preventing communication. There has to be a better way to do this then…
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High Ping And Packet Loss
Windows 7 Pro 64 bit i7 Sandy Bridge 2600K 16384MB DDR3 ram (2) AMD HD 7870's in Xfire SB6141 modem Hard wired to modem, single cable to pole with only a ground block inline. I had no issues with the 2012 AV Plus but once I installed the 2013 Internet Security, I have high packet loss and a high ping. I uninstalled the…
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Widget Reports "key Is Invalid"
Since starting my laptop (XP Media Edition) today, the Widget says that I have an invalid key. The program itself says everything is alright and current with 400+ days left on my license which is correct. Anybody have any ideas?