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Parental controls questions
Hi I've just installed parental control on one of my kid's computers and I have some questions if someone can help please: On the main parental control page, what does "Pause Activity" do? On the "interests monitoring" page, I have blacklisted youtube and also blocked videos but my child can still access youtube. Am I…
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Moved: activation issue
This discussion has been moved.
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Wallet on ios
Hi, have started using Wallet after years with Lastpass. While I can access Wallet on my PC, I cannot see how this is done on IOS. I have looked online but cannot see anything relevant to explain how to do it. Many thanks for any assistance
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Many issues with allowed application
Hello, I just recently switched to BitDefender from Norton 360. Norton was a decent product and worked well enough, but it had way too many popups that I could not stop. However, I am finding I have the same issues here. For one even if I disable the profiles application (it doesn't work) it still continually puts me in…
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Upgrade question
Hello, I currently have the Bitdefender Total Security 5 devices and been wondering if I could upgrade to Bitdefender Premium Security 10 devices? Do I let my Total Security renewal expire then purchase the Premium Security? Or how does that work? Ryan
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Bitdefender central
I have 5 devices protected, but only 4 of them are showing under devices in central, i have logged in via the unrecognized device, done all the updates, but my main pc, will not show as a device,
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Using Bitdefender and Avast for my issues
I was a target for the same hacker my former friend was dealing with, so I decided to combine Avast and Bitdefender together. I have decided to strengthen my security details, and honestly, Bitdefender might be able to stop hundreds of attacks against me. I may use Avast to scan my computer and Bitdefender to block future…
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My Services lists Total Security and Mobile Security for Android
On the My Services page, I show a License for Total Security and a Subscription for Mobile Security for Android, with different end dates. How can I understand this, and make sure that I am neither paying for duplicate services, and that I either am using the services that I am paying for, or at least know how to access…
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How to tell if I have a virus?
I recently accidentally clicked on a website that has given many people viruses and I think I may have one myself but none of the antiviruses or antimalware programes detected it. Is there a way to figure out if I actually have a worm or not manually? Thanks. If you are wondering the website, just google poki games.
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Problem installing Bitdefender total Security on my second mac
Hi I have bought the product Bitdefender total security , but i'm not able to install the product on my second mac. I have also an iPhone, and here the installation went ok. So it is running ok on my mac 1 and on my iphone. I have send the link to my mac 2, and downloaded and installed the product, but in…
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No ID (string) in downloaded setup file of package
Hello, We have to create a BEST MSI installation for a PDQ Deployment to over 180 machines but there is no ID string in brackets in the downloaded file name as described here: Anybody? (We are testing it right now and it's really urgent because of a not discovered trojan by McAfee, so we need to decide.) Regards
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Windows update problem
Hello! I'm new to this forum so please forgive me if this post is in the wrong place. I've recently purchased Bitdefender Total Security and installed it onto 2 PCs running Windows 10 insider. On both machines, I can no longer run Windows Update and receive the message " Something went wrong. Try to reopen settings later."…
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Screwed up the free antivirus installation, I think, how can I tell?
I basically am really paranoid with security, so while I started the setup( I didn't begin the installation, but the setup downloaded some files) I pressed on the setup again, just to check the publisher. I said to myself that it might overlap something, so I cancelled the setup and pressed it again. The installation went…
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Bitdefender Installation File Triggers UAC All The Time
I have BitDefender Antivirus Free Edition running on a few PCs. A few of those PCs are operated by people who stay on a standard user account, not an administrator account. These accounts will fairly regularly have annoying popups that will come up multiple times and will not allow the user to do anything until they stop…
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Help me to uninstall Bitdefender
Hello. I have the free version of Bitdefender installed on my WIndows 10 PC. It hasn't been working properly for some time and I want to uninstall and then reinstall it again. The version I'm using is 1.0.21.1109. To briefling explain the issue: clicking on any Bitfender icon on my computer, doesn't open Bitfender. Nothing…
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Risks when cloning a drive
I'm running Bitdefender AntiVirus for Mac and also have a Bitdefender Box 2. I need to access the contents of a hard drive that came from a computer that was mostly unprotected for a long time. My first move was to do a full scan on that drive with BD. The scan found and removed some problems. I'd now like to clone the…
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Bitdefender VPN on Android tv ?
Hi There, Can I use my bitdefender VPN on my Android tv media player, the Nvidia Shield pro? My previous vpn (Nordvpn) had an android tv app, I can not find it for Bitdefender. I guess I have to end my Bitdefender and go back to Nordvpn for this functionality?
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Remove from device no longer working
Hi I have 5 subscriptions but 2 are attached to devices I no longer have. I want to remove those as inactive and instead use them on 2 new devices. How do I do this? Thanks
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Find the License Key use for the particular installation
I have purchased 2 BitDefender keys, I want to know which one am I using on one laptop. I need to find this, as I have reformatted windows on the other laptop where I have the second key. Neither the BitDefender app nor the website provides this info. Thanks.
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obkagent.exe refused to be stopped
Hi I have an online exam in the coming days and the onvue application refuses to proceed if obkagent.exe is still running. How can I stop this file temporarily till I finish the exam? I tried to end it from task manager but to no avail. Please help asap. Thanks and kind regards
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Exclusions not being added to Bitdefender free (can't find any more product or year details)
Hi all - very new member here, so please be kind: I'm using the free version for the moment, and having issues with adding an exclusion. I use Asus WebStorage for backups and general cloud storage, but I'm unable to either log in to the installed client or download from the website (where I can log in via a browser). Same…
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Bitdefender Mobile and the Android Notification Bar
Do I or don't I need the "B" to display in the Android notification bar. This seems to be confusing to nearly all software makers. I understand something changed in Android 10 that requires a constant notification but the notification for Mobile Security states it has to be there but then also states it can be "hidden"…
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Incompatibility with Windows 10 dev 213xx
When is issue solved? BD freezes Windows. We’re investigating an issue where devices with Bitdefender installed may experience a black screen and/or explorer.exe crashes after upgrading to builds 21313 and higher. If you are running Bitdefender, you may choose to pause updates until we release a build with a fix.
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Viewing password manager on multiple devices
If I use password manager on my laptop (my principal device) will I be able to view the details on my android devices with Bitdefender installed?
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Cannot reset password
When i go to change my password i put in my email address and current password to change and it just cycles back to the login page asking me for my email address. I have updated my browser, tried other browsers, cleared my cache etc but it still does the same thing. Any ideas on how to get this to work
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ticket électronique
Dans l'assistance technique clients, "ouvrir un ticket électronique" ne fonctionne pas!!!
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Bitdefender total security vs playon; exceptions needed?
Can anyone tell me what exceptions and/or other changes I need to make to BitDefender to allow playon to work correctly on my Windows 10 machine? Playon won't record and it has to do with some exceptions from what I hear. Any help would be appreciated.
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How to loop through array within object using ng-repeat
I'm trying, but failing (ServiceNow HR Service Management ) to loop through this object with an array, to print the skills below each category in order. This is the object: [{"category":"Accreditation","skills":["Security Operations Level 100","ServiceNow Adaptive Implementation Framework - SAIF","ServiceNow Change…
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Can't delete a file
I have a .tiff file located on my C: drive (This PC / Local Disc (C:)/Users/Username/Documents)(Win 10), in a folder all on it's own, that I can't delete in Windows Explorer (also tried in Safe Mode). I've tried shredding it with Bitdefender File Shredder but no luck. I can't rename it either. I've tried deleting the…
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Parental control can't see windows profil
Hello, I can not see all the profil on the computer of my child in the bitdefender central. I see only a limited number of profil. When I creat a new profil in widows I can see it in bitdefender central. After restarting the computer the profil has appered but then the profil has vanish. When I look again I can see the…