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Software installation problem
I have Bitdefender Internet Security 2017 running under Windows 10 Pro. I attempted to install an application and Bitdefender flagged one executable file as infected (false positive) and neutralized it. The rest of the application installed properly but I am left with missing functionality. Subsequent attempts to uninstall…
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Unlocking file
Hi. I have no idea if this is the correct forum, so move this if required. I have a problem with Bitdefender Antivirus Plus 2017 (paid version) where it "locks" a file until reboot. The file is protected with a program named "ConfuserEX" which "protects" and/or "obfuscates" .NET files, making it probably look like malware.…
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How to activate Rootkit Detection in Secure Mode ?
Hi, I am using Bitdefender Antivirus Plus 2017 My OS is Windows 64 Pro When I start Secure Mode Analysis, I have no option to configure the Analysis, the scans starts right after reboot ... and rootkit detection is disabled in Rescue Mode, as you can see in the picture below I need rootkit detection enabled in Rescue Mode…
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blocking FastKeys
Although I whitelisted FastKeys as an exception, Bitdefender Antivirus 2017 continues to block this app. What more can be done, please?
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No Support in Malware Forum?
Hi, I posted a week ago in Malware about a strange detection by BD. Noone has replied. Does anyone monitor that forum? I cannot continue to use a antivirus product that has no support. I have run BD scan and it shows no infections. However I keep getting popups from BD saying a threat detected.…
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Do We really Need Total Security 2017?
With all the monstrous security crises recently with the product malfunctioning, do we really need it? All I want is antivirus, anti-malware, e-mail scanner, phishing blocker and key-logger blocker. I do not want Password Manager, as the Vault insists I got my password wrong the first time I used it moments after entering…
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Slowdown
Right now, BD 2017 has my computer slowed to a crawl. I have spent hours with Tech Support trying to fix what should not be broken, and what was working great before the upgrade. I would advise anyone thinking of up granting to forgetaboutit.
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Disable Scan SSL
How do i disable Scan SSL. That option is greyed out under view modules, web protection settings.
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2017 prevents bash on ubuntu on windows from modifying files
Hi, I'm trying to run bash on ubuntu on windows* to run some simple c++ but every time I try to compile a file (g++ -g -o code code.cc) I get the error message seen in the picture. I've tried adding c:\windows\system32\bash.exe to exclusions, as well as the folder in which the code files reside c:\.................\gf2 but…
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Setting up ransomware protection
Can someone point me to how to set up ransomeware protection? I am using Total Protection 2017. I read somewhere that only files in Documents are protected but I would like to include my Dropbox folder, which is not in Documents. Thanks
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Windows firewall being controlled
Hi good day. My windows firewall says it is being controlled by bitdefender total security 2017. But i also have the bitdefender firewall in the app on as well. How do i disable windows firewall? I have tried but every time i restart my pc it automatically comes on again. Thank you.
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Protection against phishing whitelist is not working
The "Whitelist" on the "Web Protection" module is not working for "Protection against phishing" Added my localserver ip addres to the "Whitelist" on the "Web Protection" module , and still experience major slow downs when accessing and clicking the local web application. Disabling "Protection against phishing" makes an…
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Bitdefender 2017 Web protection and Firefox 53
Hello, Is anyone else having problems with Bitdefender Internet Security 20.0.25.80 not doing any protection (no ssl certificate check/ search advisor/blocking phishing sites) for Firefox 53 ? I don't know if its the recent Bitdefender update or FF updating to 53 triggered this issue. But I never noticed this issue until…
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a question about Ransomware Protection ?
I have 2 question about Ransomware Protection included in bitdefender total security 2017 1-can Ransomware Protection also protect against the new improved edition called wannacry ? 2-if I enable it (Ransomware Protection) and add a lot of folder like pictures folder my steam folder (where my games installed ) video…
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Ransomware only works on local folders
Just discovered that Ransomware can only be set up to protect local drives and folders so if you are running any kind of external or network storage (I have a Synology NAS), then Ransomware is no use. So, you can mitigate against disk failure (NAS) or ransom but not both unfortunately.
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BD2017 cannot start after Windows 10 Creator Update
Hey all, I have updated to Windows 10 Creator, and now Bitdefender 2017 will not start. The service runs for a few seconds then stops. This looks to be due to the new security stuff added in the Windows update, but I'm not able to disable any of the Windows components. I've tried doing a 'repair' on Bitdefender, but this…
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How do we backup all these Bitdefender Settings ?
In cases where we do a Bitdefender Version Upgrade or Reinstall, how do we backup ... * AntiVirus Settings * AntiVirus Exclusions * Web Protection Whitelist * Ransomware Trusted Applications * Ransomware Blocked Applications So that we do not have to go through the laborious process of manually entering all that stuff…
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Receiving Credit Alerts After Cancelling Service
I canceled my Bitdefender Identity Theft Protection service some time ago, but I am still receiving credit alerts from Bitdefender. (I still have your antivirus service). I contacted ID Watchdog at the contact number in the email from Bitdefender, 1-800-707-1836, and they told me to instead contact Bitdefender. The phone…
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[Sent2Devel] Protection at boot
If Protection at boot is enabled under Ransomware Protection, my (pin to taskbar) icons disappear on boot/restart. Anyone else having this issue? Is there going to be a fix? ----------------------------------------------------------- Workaround : Remove Desktop from the protected folders. Bitdefender > Protection > View…
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Partental control and update not working
Hello! I have just installed Total security 2017 on 5 pcs. On one pc the software isnt working properly, parental control and updating does not work; - When clicking on update, it takes a lot of time (minutes) before updating is complete (the rest of the pc's a matter of seconds). From bitdefender central it is not…
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Come on Bitdefender !!
I've already got one ticket in to Support on another bug. Now tonight I'm scanning a one TB external Hard Drive and now for over an Hour and Thirty Minutes the Progress Bar has been stuck on 2 %. It's obviously scanned more than 2% of the drive. It's just not showing the proper progress. Another visual glitch after I just…
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Anyway to totally shut down Bitdefender 2017?
I'm a gamer and sometimes use game "trainers" and such stuff. These inject code so get flagged as a virus by most security software. That can usually be handled by making exceptions. A few days ago I started using one of these items and it's totally not compatible with Bitdefender 2017. I shut down all modules, make…
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Intruders
I have unknown phones and tablets appearing on my network. Repeatedly and I cannot get rid of them (PW changes etc). See attachments 2,3,4. Malwarebytes and BD scans do not show any virus.. I have a laptop PC running WIN10 and BD2017(internet). My network consists of a Verizon Actiontec router with radio off and ethernet…
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Real-time URL checking FIXED (21.0.25.80)
Don't know if that version is used across all products but specifically for me its the AV Plus 2017 product. I reported a bug with the URL checking a few weeks ago and this has now been fixed. ** ONLY CLICK THIS LINK IF YOU KNOW WHAT YOU'RE DOING ** Here's the "bad"/adware link that I first reported. www.googl.co.uk
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[Fixed] Security Widget No Longer Shows Status
After recent updates the Security Widget no longer shows the status of your update history. In earlier versions when a computer was not updated in two days a Red X would appear on the Security Widget. Not updating in 24 hours would cause a Yellow "!" to show on the Widget. This no longer occurs in Total Security 2017 (Win…
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Ransomware Protection - System Folders
Running AntiVirus Plus 2017 When I attempt to add C:\Users\JaneDoe to the list of folders protected from Ransomware, I get the error message below. Why does AntiVirus Plus consider this a system folder?
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BD2017 blocks my email
I just installed BitDefender Total Security 2017 on my Windows 10 computer. Instantly my Thunderbird email client lost the ability to either send or receive emails. I disabled the BD Antispam Toolbar in Thunderbird, but the only thing that allows me to send or receive emails is to completely disable Bitdefender real-time…
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Cannot enable Show Hidden Files in Windows 10
Today I just realized that I cannot toggle Show hidden files option in windows folders. I found this old post about disabling bitdefender intrusion detection setting resolved the issue. https://www.tenforums.com/general-support/31551-cant-toggle-hidden-files.html My problem is that no matter how much I search in BD I…
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firewall blocking network connection to other computers and printer
after last ms update ( I believe) the bitdefender 2017 firewall stared blocking my network connections. If I turn the firewall off all works as before. The other machine on my network show my wireless connection and my vpn connection. The machine with the firewall issue shows neither
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Firewall Logs
Greetings! I'd engaged support earlier this year while attempting to trouble shoot a firewall issue and being unable to find the logs. I was eventually told that there is no longer a firewall log visible to the end user and that logging is only available with special non-GA binaries for work with support. I wanted to reach…