-
How do I stop VPN from loading?
I already have paid VPN through another company and would prefer not to load the Bitdefender VPN in my system tray. How do I stop it from loading altogether? Could you add that option into the settings?
-
VPN does not work with some apps
I'm overall satisfied with Bitdefender VPN Premium, because it is better dan some other VPN tools which I tested. But I have a question: why does Bitdefender VPN Premium not work with some apps on my smartphone? It's a shopping app of a local store and when I open it to add some products, the connection is not established.…
-
Is VPN a MUST for me
I have BD Total Security. I never use a public computer. I have my home PC, W7, Home Premium. What exactly would an added, excluded to my Total paid version, do for me. I don't mind paying for the best protection out there...But give me something for it. Do I REALLY need this?
-
Premium VPN subscription
Hi I can not find any price for the Premium VPN subscription anywhere on your site.......can you give any details on pricing please?
-
Is Safepay separete desktop of any use against Meltdawn and Sceptre bug?
Or it does not metter and Sceptre just doesn't care if you have separate desktop? I ask because situation is not ideal. So far only Skylake and newer gets microcode patch announced except Lenovo (they will support older CPUs) so looks to me majority will remain unpatched against Sceptre. So, I ask is Safepay adding…
-
Bitdefender File Vault Dilemma
Hello Bitdefender, I purchased Bitdefender total security 2018 last year. I registered and started using it smoothly. My only problem is how to change the capacity of the file vault from 100MB to a higher capacity. I have tried several times for the past few months without success. I use windows 7 64 bits OS. I want to…
-
Vault broken after latest Win10 update
Hi, Windows updated a few days ago and since then I cannot access any vaults. I enter the password, select a drive letter and then click on ok. The vault program then hangs. After closing the vault interface the bitdefender UI also hangs. Most of the time this causes explorer.exe to hang as well and i have to restart the…
-
Can I sync Wallet between devices?
I have Wallet on 2 laptops. Can it sync between them? Can it also sync to my Android devices? I found an old similar question here but the link given is bad.
-
Copy and Paste Not Working with Wallet
HI all, I'm running the latest version of Total Security on Windows 10 Pro. I've noticed with the latest update, copy and paste functions no longer works with the Bitdefender Wallet (Password manager). This is problematic because the Wallet doesn't automatically enter the passwords from databases into the websites I visit,…
-
Wallet Opened For No Reason
I've got Bitdefender installed on my pc and phone. Earlier this evening I was playing a game, I'd just turned on my pc, no browser window was open and I wasn't touching my phone. I was taken back to the desktop and a window popped up asking for my Bitdefender wallet password. I'm wondering why and if this is usual…
-
Virtual Keyboard not loading
Hi, I am unable to get the virtual keyboard to load in Safepay mode. It was working just fine a few days ago and all of a sudden stopped. I click the icon multiple times when I am in the password field but nothing happens. Please advise. Thank you.
-
Safepay.
I have two credit card sites that will not load correctly in safe pay. I have no log in screen or anything.
-
Wallet Agent process
I recently came back to Bitdefender after a long time. Everything is OK. TS 2018 is great. It is probably not a big deal, but Bitdefender Wallet Agent resides in memory despite Password Manager is disabled. It starts only when I start Bitdefender user interface. After booting the system Bitdefender Wallet Agent is not…
-
File vault portability
Hi, I'm willing to use the file vault for protecting a few precious files, but I am wondering if I could recover the vault from a backup, in case of a hard disk failure for instance. I'm indeed not 100% sure that an existing vault file could be re-open on a new BitDefender installation (with the right password of course).…
-
Safepay While On the Road
I use Safepay to go online and make banking payments, bill payments, and just viewing my accounts. I plan to take my computer on an extended trip and hope to be able to use it to do the same. With the use of Bitdefender Safepay how secure will be using open wifi in hotels or Starbucks etc. ? I believe that is the intent of…
-
SafePay - Can't navigate page in browser when activated
New Bitdefender and SafePay user here. I've prompted that SafePay automatically activiates when going to my banking website. However, once the SafePay browser open up and displays my banking website homepage, I can not navigate the site with my mouse. The mouse pointer physically moves, but the click does not function.…
-
SafePay is not working correct
Hello, I would like to describe the following problem to you here. When I visit an SSL encrypted site the following error message is shown: "Error: secured connection failed" After searching the internet, I deactivated "Scan SSL". After that I could visit the pages now. But now Bitdefender does not automatically suggests…
-
Safeplay and no Adobe Flash due to Firefox
I am brand new to Bitdefender. I was checking out safepay and noticed that some content on my sites would not load or links wouldn't work. When I looked into it, seems that the problem is that Safepay requires Adobe Flashplayer to work. Earlier this year though, Mozilla Firefox stopped supporting Adobe Flashplayer and…
-
Wallet Not Remembering Passwords/Edits
I've contacted support over this and with their help uninstalled and re-installed bitdefender antivirus plus 2018. The thought was because I'm away from internet for extended periods something plugged up because of inability to update. I had a ticket open and thought I'd be contacted but no love yet. initial support…
-
Wallet Applications Tab possible to autofill?
Hi! There is Application tab in Wallet, (just like there is web sites, emails etc) and when it is empty tooltip says to save applications or games log in information there and that it will autofill them when needed. When select new is clicked there are few fields to fill - application name, username and password. I put my…
-
Wallet password
Hi, is there an option in BD IS 2018 in wallet to give only once the password and not anytime i want to see mywallet? thank you, cris
-
Safepay doesn't work with all browsers except IE
I setup Safepay to be used when I'm accessing ebanking and online shopping websites. However it don't start up if I'm surfing with Chrome, Firefox, Opera or Vivaldi. It works only if I use Internet Explorer. Please support other browsers.
-
Cannot get File Vault to work
I'm trying to test out the file vault to see how it works so I can figure out how I want to implement it but I cannot for the life of me get it to work. I've been following the instructions provided in the wizard as well as whats provided at this link but I can't get it to work. Every time I open it, windows says its needs…
-
Printing from within Safepay?
Hi, Can not print when using Safepay, is there something I am missing? Thanks
-
Maximum Vault Size?
I am trying to create a multi-gigabit vault and it won't let me. Looks like 1GB is the largest. There is no documentation stating what the maximum size is. The error code provides no information except failed to be created. Please confirm there is a max 1GB limit.
-
File Shredder is not working correct
Hello, a test with a forensic product testing your file shredder shows that after the erasing procedure the file names a still visible. Please update the function so that the file names are wiped too. Regards Mike
-
Wallet Password Not Accepted
I installed Total Security 2018 a few days ago and yesterday I created a new wallet in password manager. When prompted for a master password I entered one and repeated it only to be told that the two passwords didn't match. I deleted both and carefully re entered the password in both boxes. After several attempts it…
-
I need help disabling Safepay recommendations.
Hello, I love the concept of Safepay and I'm sure I'll use it in the future. However, for now I'd like to disable Safepay from recommending me to use it every time I go to pay for something online. There are certain things I will use it for, but there are also certain things I won't use it for. I searched the Bitdefender…
-
Websites not picked up by wallet
Hi, I just installed bitdefender and entered all my website passwords into wallet. A few of them do not work. I manually added them to wallet but when I go to the page it does not auto fill them in or anything. The trouble sites are....... Delta airlines https://www.delta.com/custlogin/loginPage.action Netflix netflix.com…
-
Wallet not working with Chrome and SafePay
Hi, Are there any known bugs with the Wallet in BD 2018? I just installed Total Security 2018 on a fresh Windows 10 Pro install, set up a manual entry in the wallet (for website authentication), but nothing happens when I try to use the Wallet to log in, no matter if I just open the page by entering the address directly…