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Firewall greyed out
Hi, The firewall (and other components) are greyed out. Please see screenshot. When I go into firewall settings, I can't click on settings or configure anything. I refuse to believe that others are not experiencing this? Bit defender support are dragging their heels on this which isn't a good sign. I've tried uninstalling…
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Happy new year to all here!
It was not a perfect in 2018, but the year 2019 arrives fast. I wish all users here a happy good and prospering year 2019! It can not get worse than 2018, think bout that! Peace and love to all - celebrate the end of 2018! And i really mean it so. Give your head some alcohol. And listen some great music on youtube. Cheers,…
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Who is blocking this site?
Who is blocking this site? I didn't ask for https, I asked for http. There is nothing sensitive at this site. I don't think it's bitdefender because I added an exception in bitdefender online threat protection. I know I can just click on the link to bypass the warning, but I'm just wondering who is blocking this and why.…
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Problems updating after latest product update
Whenever update runs, I get the following error message in Notifications: Update encountered an error (error code: -1002, Could not resolve server). Please check your internet connection and try again. Is anyone else having this problem?
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Microsoft Login clash with VPN
If I open one of my Office 365 programs (Word, Excel, etc) while the VPN is connected, the Office 365 program reports that there is a problem with my account and offers to fix it. If I accept, it then attempts to contact Microsoft but reports that I am not connected to the Internet (which is clearly wrong). It displays an…
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VPN Question?
I really looked for the appropriate place to post this - sorry if this isn't the correct place. I understand the benefit of VPN while using WiFi in public places, etc. BUT, not sure if I need it at home. I have my PC DIRECTLY connected to my Comcast/Xfinity Modem. Do I get any benefit having VPN while directly connected?…
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BD Total Security 2019 Does not UPDATE after i installed it once.
I am really not happy. Because the product I PAID FOR WITH MONEY does not update, after i installed it once. I need to reinstall all over again, to get the latest antivir codes onto my PC. And that really me off, because i always helped here in this forum. And i paid with money for the product. See here. This is not funny.…
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Performance
I have used Bitdefender products for years. No problem last year with Total Security 2018. But I have now installed Total Security 2019, and the performance of my computer is terrible, especially opening Firefox, opening some types of document. I have already raised a support issue about Safe Files not working. Has anyone…
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Vulnerability-module unavailable
Clicking "FIX" does nothing, before/after rebooting, system check (DISM + sfc) done and was fine.
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How to Turn Back on Media AutoRun ?
Help !! I disabled Media Autorun with bitdefender and now i cant get it to turn back on . No USb Drives pop up or anything ,so editing my photos from sticks is a pain . How do i get it back please . Thanks , Col
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Safe Files does not actually remove trusted apps
After adding app to trusted (Application Access) and then turning it off or removing, app still have access to protected folders. Tried both turn on / turn off Safe Files module and restart computer. Apps added once and removed have permanent access to that folders. Video reproduction: https://youtu.be/ven_X4gZ1BY
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Tmp File Downloading From OneDrive
OneDrive is syncing to a new computer. A file that is downloading keeps getting flagged as malicious but the logs don't give me any details to which file. It only shows a *.tmp is infected. How can I figure out the name of the actual file in the cloud so I can delete it?
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Excluded file still triggers detection
Today I was informed by Bitdefender one of my files were infected with Gen:Variant.Johnnie.145566 which I'm pretty sure is a false positive. I've already submitted it as such to your labs. While waiting I've added it to the list of exceptions but still when scanning this file, it's detected as infected. That shouldn't…
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BD has become so agressive that I had to remove it
Dear support, with every new version BD became more and more agressive triggering false positives. I've written many times on the forum, send samples for investigation and so on unfortunately nothing changed. I know that todays threats are indeed differtent then some years ago but also encription and protection mechanism…
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Bitdefender System Scan Stalled
Recently, my Bitdefender Full System Scan has been unable to finish. It just continues to scan the same file over and over but it will not move on to the next file. It gets stuck at 4% on file winrnr.dll. I can't even tell if I have a virus because my bitdefender refuses to finish the scan. I've tried killing the process,…
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Scan for rootkits, how to enable?
Hi, I noticed this information in notification. After scan I get this log where I can Detailed Scan Summary. In there is this Scan Options -> Targeted threat types and under that is Scan for rootkits. That value is No. Is there somewhere option to enable this or how this is working? Program version is Total Security 2019.
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Multiple Application Access - an easier way?
I have a program that has 48 .exe files in a folder that it runs & apparently I have to add each one individually to Bitdefender's Safe Application List so it won't block them when I use the program. Is there anyway you can add a folder to the safe application list so that everything in the folder is added rather than…
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mapped network drive / blocked on startup
I installed bitdefender 2019. When starting my pc it blocks the mapped NAS drives. (see picture drives.png below). When I stop the firewall and reboot everything works so the problem is firewall related. I need to reboot for that to work so I assume thet the need for a reboot has something to do with creation of the the…
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Easy to bypass protection
So an easy scenario which should NOT be able to exist: my wife logged into a newly booted Win10 box. Bitdefender loads. I log in on my account. Bitdefender does NOT load as a process under my account. I go into Task Manager and log my wife out. Lo' and behold: my computer is no longer protected. Seems like a pretty easy…
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High RAM Usage
What the **** is this huge amount of RAM usage at idle man? Running everything at default settings and this crap will ###### half to 1GB of RAM like srs?
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W10 + FIreFox & 'Your connection is not secure'
Have had BDTS 2019 running fine for some months, shut down my PC last night as normal and started up again this morning. Opened FireFox and found most of my sites, but no all, returned the following message: Your connection is not secure The owner of retail.x.co.uk has configured their website improperly. To protect your…
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Crypto Mining
I have Bitdefender Total Security 2019. Does Bitdefender protect against crypto mining or cryptojacking?
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Cannot see ransomware settings.
Hello, this is what I see in the Protection screen (attached image). It seems as if the ransomware settings are too far to the right. I activated ransowmare protection but I can't configure it. I'm unable to resize the window to see what else is to the right border. The product is in Spanish but I had to post here because…
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Ransomware Remediation backup location
Where does Bitdefender backup the files for its Ransomeware Remediation feature?
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Web protection in all browsers and all search engines
* I use 3 different browsers on my PC: Edge, Chrome and Firefox. Firefox is the default browser. Does Bitdefender web protection cover all browsers or only the default one? * I see that bitdefender secure search in chrome only with google search engine doesn't work. Why? * bitdefender secure search seems not to be…
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Bitdefender Total Security has upgraded itself to 2019 version and now my Opera browser (and EDGE) c
If I disable "Encrypted web scan" under "Online Threat Prevention" Web Protection settings I can then access google site. Why should I need to do this? I had no issues with 2018 version.
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Vulnerability scan reports Firefox 58 installed
In the dashboard I received the recommendation to run a vulnerability scan as it reported some vulnerabilities. After the scan was finished, the vulnerability scan reported that Mozilla Firefox needs to be updated. The vulnerability scan says Mozilla Firefox 58.0 is installed and recommends to install the new version…
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Scheduled scans not running - BTS 2019 - Windows
My scheduled quick and full scans do not run but I have no problem starting them manually. This problem only started when I updated to BTS 2019 - scheduled scans worked fine with BTS 2018. Any suggestions? Thanks
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After upgrading to antivirus plus 2019 cannot use chrome
I get NET::ERR_CERT_AUTHORITY_INVALID Subject: www.google.co.uk Issuer: Bitdefender Personal CA.Net-Defender Expires on: 20 Nov 2018 Current date: 22 Sep 2018
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Bitdefender 2019 Blocking HDHomeRun app!!!
After upgrade to Bitdefender 2019 Total Security HDHomeRun, MS Store app to view cable and cable recordings from SiliconDust Prime Tuner, FAILS with "Unable to play channel -Communication error." I have tried to find what is being blocked but No success. Removed Bitdefender and ran Bitdefender clean program, rebooted and…