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Announcement: Missing Scan Feature in Bitdefender Mobile Security for iOS, [issue has been resolved]
Hello everyone, We are aware that the Scan feature in Bitdefender Mobile Security for iOS (iPhone) has recently gone missing for users. This issue has been reported by users and acknowledged by Bitdefender Support. ✅ Current Status: The Bitdefender development team is aware of the issue and is actively working on a fix. It…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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New Scam Alert: Fake TradingView Premium ads resurface
Scammers are back at it, recycling their old tricks with a fresh coat of paint. This time, they’re abusing Google and YouTube ads to push fake TradingView Premium offers. The bad actors lure victims in with ads that look legitimate, promising steep discounts on TradingView Premium subscriptions. Once clicked, the ads…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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1ee Game Download – Worth Checking Out?
Hey everyone, I wanted to share my thoughts on the 1ee game download because I recently tried it out and it’s been a really fun experience so far. The setup was quick and hassle-free, and the game runs smoothly without any crashes or lags. What I really like about the 1ee game is how easy it is to get started. The…
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Security Widget doesn't show
Although BitDefender is set to run at startup, it doesn't appear in the system tray, and neither does the Security Widget appear on the desktop. Everything was fine several days ago. How do I fix this?
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Unable to downloand the weekly.exe for windows 32bit definitions updates for windows 11
I downloaded from the tutorial, but it said it was for 64bit? After downloading and double clicking on the weekly.exe logo, it asked if I wanted to download for windows 64 bit, gave no other option, and then did nothing after I cliked on it. Nothing like on the tutorial asking if I agree, etc … ?
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When I start/open my laptop I have no Wifi. This is the case since I have Bitdefender Premium (VPN).
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Cannot Delete Recovered File
After manually restoring a quarantined file that I know to be safe, I can no longer delete it. I am told that I need administrator permission, even though I am the only user on this device and can use administrator permissions elsewhere. Not even bitdefender's file shredder works here. The folder is already listed in BD's…
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Secondary e-mail for bitdefender 2FA
Hi everyone, Sometimes the webmail that I use for my bitdefender account has issues and I'm not able to either log in for a while or my mails takes a few hours to arrive. This then causes issue when I want to log in to any of my accounts that uses 2FA like bitdefender. Having the option to add a secondary e-mail to my…
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How to disable the VPN service
I don't want the VPN installed on my PC because I already pay for a VPN that I've trusted for a long time and I don't want to switch it. How can I uninstall the VPN service or disable it permanently?
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Larger daily cap or trail period for bitdefender VPN
Hi everyone, I'm interested in buying a subscription for the bitdefender VPN. Right now the free version of bitdefender has a 200MB daily limit. This limit does not allow for much testing of the VPN so increasing the daily limit to maybe 5GB or perhaps a free trail period would certainly have more people try the VPN and…
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Windows 10 ESU or 0patch?
Hi everyone, Microsoft will end support for windows 10 on the 15th of October 2025, they're however offering "extended security updates" (ESU). For this you will need to log in with a microsoft account and choose from 3 options, extend security updates for a year with either microsoft points, pay 30 dollar or set up a…
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Is it safe for windows apps to update over HTTP Connection(Port 80)?
Hi, I received this notification on BD. The app is OfficeClickToRun.Exe which is a legitimate app of Microsoft as I understand, but the HTTP connection makes me a little apprehensive to allow it to connect over the internet. This has tried to connect over HTTPS (443) in the past which I allow, but I'm not too sure about…
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I have 2 subscriptions
I have total security that runs out in 23 days, I just purchased the premium. will it automacally swith over when my first one expires?
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Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: Forza Ferrari!
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Why does Bitdefender identify emails sent from my own devices as dangerous?
I have bitdefender on all my devices. I often email myself information, so I know where it is/ Bitdefender always identifies these emails as dangerous! If they are, does that mean Bitdefender is NOT making my devices safe? Confused.
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Why do I get "Forbidden - You don't have permission to access this resource"
Hi, I'm trying to enter an a hi-fi site named "hifis.be". I believe the physical store is in Belgium. Well, when I try to enter this site I get a message on the browser "Forbidden - You don't have permission to access this resource" 😮 But…I can enter and stay and navigate in the site, as long as it is in Dutch, if I change…
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Bitdefender destroyed my SD card's data
I was simply trying to edit my pokemon platinum save data, and i recently installed bitdefender. Bitdefender kept giving me an annoying pop-up notification about immunizing a drive (i still really want a way to turn that off) and it seems I accidentally clicked immunize drive instead of ****** off and now ALL OF MY DATA IS…
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Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…
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Call Blocking_add multiple numbers
Hi, I have lots of manually blocked numbers in mobile call app (default google android app) is there any chance to add those blacklisted numbers to BD Call Blocking app? thanks!
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Bitdefender alert - how to respond?
I've had an alert saying that my profile (or similar) is on a website. When I try to access the website/ profile, it simply shows up as a GoDaddy domain request that I can register for free? Bitdefender have recommended I remove my profile…..but there's no profile (or website) to remove. Any advice on how I should proceed…
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Linux
Specifically Linux Zorin but also others are being forced by Microsoft to seek alternatives especially as windows 10 dying but mostly because the battle against Bing & Edge & One Drive are time wasting - exhausting. Just want to turn on do my stuff & save where I want & not risk possibly having our data stolen by 'recall'…
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Can't Format SD Card after Immunization
Man, this is frustrating….. I stupidly let Bitdefender immunize an SD card and now, I can't delete anything from, change drive letter or even format it. It is now useless as I can find no way to remove the 'write protected' status from it. Tried a suggestion on here to change the drive letter and use Guiformat, but I can't…
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Galaxy Book Experience conflicts with Bitdefender Safepay secure browser
I have opened an official ticket with Bitdefender Technical Support (ticket no. 1010546612) to investigate the behavior of Safepay. Logs generated by Bitdefender’s Support Tool were submitted, including video recordings of the issue. After analysis, Bitdefender confirmed that there are no internal faults or corruption in…
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Issue with Bitdefender automatically logging out and disabling protection on certain Macs
Hello from Japan. I am using Bitdefender Total Security, but on certain Macs, I am automatically logged out of the app and protection is suddenly disabled. This happens about four times a week, and I have to log in manually each time. The affected Macs are Mac mini, MacBook Pro (M1 Pro), and MacBook Pro (M2 Pro), all…
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UK HSBC App Incompatbility
I am unable to use the HSBC banking app due to Bitdefender. How do I exclude this app from Bitdefender? The particular issue is that I do not use the Google play store, and the HSBC app does not like Bitdefender because of this.
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No internet connection without VPN
VPN version 27.2.3.8(b) Windows 11 Randomly, when this computer starts it will show connected to wi-fi but no internet. I can access my LAN but not the outside internet. If I connect to VPN, internet connectivity is restored. When I disconnect VPN, internet connectivity remains. If the computer goes to sleep while VPN…
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Need to deactivate kill switch
i use windows 11 on a surface laptop. BitDef VPN connects for 5 to 10 seconds and then disconnects. I used different locations and still deactivated.deactivate. someone suggested to deactivate the kill switch but I cannot access the kill switch. How can access the kill switch? Is deactivating the kill switch the real…
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Why doesn’t SecurePass activate in Chrome, even with the extension installed?
I’m encountering a limitation with SecurePass that affects my workflow. While the extension functions within Microsoft Edge, I often need to work exclusively in Google Chrome. Unfortunately, SecurePass does not activate in Chrome, despite the extension being installed and visible in the extensions list. I’ve already…
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How to remove Application.Hacktool.KMSAuto.B and Trojan.Generic.38264277 ?
Bitdefender was not able to disinfect them.
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Upgrade to Premium Security - Individual
As my Total Security - Individual and Premium VPN expires soon I was offered an upgrade to Premium Security - Individual. I finally got security plan to install but cannot get the VPN to install. it keeps saying not installed, I have tried a download a few times but will not work. I followed the steps indicated but all I…