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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Can You Recover Money Sent to a Scammer?
Realizing that you’ve transferred money to a scammer can be frightening, but what you do next may make a real difference. The sooner you contact your bank, report the payment as fraud and request an urgent recall or freeze, the better the chances that the funds may still be stopped before they are moved elsewhere. This new…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Your Email Address Was Leaked. What Could Actually Happen?
When people hear that their email address appeared in a data breach, the first reaction is often: “It’s only my email. How dangerous can that be?” Email address leaks are often overlooked or not considered important enough by their owners. I mean, what else can happen besides receiving spam? Well, things can take a…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77 and @Flexx have the authority to…
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Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Install for multiple users on a Windows laptop
I have purchased Bitdefender Premium Security to use on a new laptop for my wife and I. I have installed it using the admin account (which is also my MS registered account). I have sent emails to my wife and I (using a different e-mail address), which have been received. So far so good! Now when we accept the invite, we…
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Persistent "Access Denied" folder lock error after false-positive file detection
Hello, I am running Bitdefender on Windows 11 and am currently locked out of a specific directory due to what appears to be a high-level driver file lock following a false-positive detection. During a recent software file transfer, Bitdefender flagged a specific application component as a generic threat, and the file was…
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Bitdefender Total Security subscription cannot be extended with a license purchased from a reseller
Today I bought a new 2 year subscription for Bitdefender Total Security from Newegg.When I went to Bitdefender Central and entered the new code; it did not extend my old subscription, but instead gave me a second subscription for 2 years. Support says they can't do anything about it which is crazy. I made a ticket for…
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down load utorrent
Hello, I'm trying to down load utorrent, bitdefender seems to cancel the down load andwon't allow it, how can I do this please, thank you heaps
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Riskware.repack. found from multiple dApp Store apps
Hi everyone! Yesterday I found out, that I have multiple apps on my Solana Seeker phone, that had riskware.repack. file in them. I had installed those apps from dApp Store. Are those flags legit? How serious is riskware.repack. file in this situation? How can I clean my phone after uninstalling those apps?
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[Feature Request] Dedicated Bitdefender Ad-Blocker Browser Extension / Enhanced Anti-Tracker
Hi Bitdefender Team and Community, I am writing to propose a feature request regarding browser privacy and ad blocking. While Bitdefender Anti-Tracker does a great job blocking trackers and telemetry, users still need to rely on third-party extensions (like uBlock Origin or AdGuard) to handle intrusive ads, pop-ups, and…
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Is DiscoverySrv.exe 27.1.1.45 buggy?
The DiscoverySrv.exe version 27.1.1.45 that installed on my laptop on 14 August continuously is using 25% of my CPU and generating a lot of heat on the laptop. This was not an issue prior to this version being installed during the 14 August update. The file itself shows as created on 11 August. My laptop is running Windows…
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Asking to open Ask the Expert Community
Can someone tell why when I ask to open Ask the Community from the main interface screen it opens the Bitdefender Antivirus software page on the browser, Edge is my default ? This started yesterday July 13/26, I was aways able to open it prior. I can open it through saved favorites and sign in. This seems strange as I did…
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Web Protection not working on my Xioami Redmi Note 14 Pro
Dear Bitdefender Support Team and Community, I hope you are well. I am writing to request clarification regarding the availability of Web Protection on Xiaomi devices running HyperOS 3.0.302.0. I am using a Redmi Note 14 Pro with HyperOS 3.0.302.0 (Android 16), and I have found that the Accessibility menu required for…
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Bitdefender Support and refund tickets inquiry
Good day to anyone reading this. I have used Bitdefender products for the past four years without any major issues. Last week, however, the autorenewal feature, which I always turn off after each manual renewal, led to me being charged 50 euros. I immediately wrote to BD support asking for a refund. However, the ticket…
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How can I use Safepay for Banking Payments in Switzerland ?
Finally, Safepay is also compatible with UBS e-banking. In Switzerland, I always receive my invoices with a QR code, which I can scan in the banking app when making payments. Safepay doesn't allow me to use the camera, so I can't pay invoices with it. With Bitdefender, I can specify programs (e.g., the Firefox browser, but…
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Can I disable in-the-cloud scanning?
Hello, (this is initially for a Windows laptop, and potentially Android devices later on) I am a longtime user of Avast, but for years now, I have been unhappy with the direction they are heading in. Finally decided to pull the bandaid off and look for a replacement. That search has led me to Bitdefender, however I have…
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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VPN needs to be turned off to access some websites
Hi I have been using VPN and it was ok until about 2 days ago I suddenly couldn't access my usual websites including my yahoo email account. I had to turn off the VPN all the time while I was on these website. Can I know why? It's such a pain. Can I get around of the issue? Thanks.
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Using Narrator screen reader with Bitdefender
Hi, I'm a long time user or Bitdefender (BD) AV and recently started using Narrator (built in Windows screen reader) to support my access to the program - I have a visual impairment. Narrator can't read any of the links or tabs on the BD UI and common keyboard hits such as Tab and Enter fail to activate or jump between any…
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Bug: Alert mode repeatedly asks to allow same unchanged application [Under Investigation]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
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Firewall Feature Wishlist 2026
Maybe I’m also the only one who wants these features. 😊 I’ve been using BD for over 15 years and maintain a very extensive custom FW rule set. Ever since, I’ve been missing two or three features: To avoid being asked again every time a file is updated when a rule for it already exists (Alert Popup), there should be a…
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Upgraded to Ultimate Security Family Plan — "Add Members" option doesn't exist. Also only 1 password manager acct?
Hello, BD Experts! My annual sub renewed 15 days ago, and I decided to switch to the Family Plan since it covers 5 accounts / 25 devices and includes Password Manager for all 5 accounts (screenshot 1, from Bitdefender's own support page comparing Family vs Individual plans:…
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List of Threats Blocked in Bitdefender Central
There is a privacy issue in Central in that the list of Threats Blocked cannot be deleted manually, instead you have to wait for a month before it is deleted automatically. It is now over three years since somebody raised this as an issue and still nothing has been done! Why?
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Certificate Issued By "Untrusted Bitdefender CA" Prevents Downloading Emails. Any Help?
When I open outlook I get the message below. I am unable to delete this and resetting my emails accounts has no effect. I can send emails but not receive them. How can I reset this certificate issue. Many thanks in advance for your help.
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PassKey Support for Bitdefender SecurePass
Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…
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Native Bitdefender App for Android TV / Google TV (Remote Navigation & VPN)
Hi everyone, I’d love to see Bitdefender release a native Android TV / Google TV security app. With so many smart TVs running on Android OS, users frequently install custom media players, file managers, and sideloaded apps. Having real-time APK scanning, web protection against phishing links, and a UI optimized for a TV…
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Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
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Renewal from Total Security and VPN to Premium Security
I've renewed my subscription to Premium Security. I previously had Total Security and Premium VPN. Switching devices to Premium Security was very simple. However, I am going back and forth with customer support regarding the moving of 7 devices from Premium VPN to Premium Security. It is not working the way they are…
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Used protocol by app
Hi, Can you add in all VPN apps information on main screen which protocol is used by application in current connection? It would be helpful. Best Darek
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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Bitdefender account cannot log in
Hello, my Bitdefender account cannot log in. It keeps showing that it cannot connect to the server. Could you please tell me how to resolve this? The network is completely normal.
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Subject: [BSOD / Black Screen] MEMORY_MANAGEMENT Error (0x0000001A) after installing Bitdefender Ultimate Security on Windows 11
Hi Bitdefender Support Team & Community, I am seeking assistance with a critical system crash occurring on my Windows 11 system immediately after installing Bitdefender Ultimate Security. Problem Description Shortly after installing Bitdefender Ultimate Security (or during system boot with Bitdefender running), Windows 11…
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Cloud XDR Dashboard issues after recent update – incomplete or partially loaded panels
Hello, Since the most recent Bitdefender GravityZone / XDR Cloud update, I have been experiencing instability and inconsistent loading behavior in the Cloud Dashboard. More specifically: Several dashboard panels are not loading completely Some widgets appear partially rendered or missing data The interface occasionally…
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Excessive 2-Step Authentication Friction on SecurePass (Windows & Android)
Hi everyone, I’m reaching out to share a significant pain point regarding the user experience with SecurePass, which I am currently using on both Windows (Browser Extension) and Android. The current authentication workflow is creating massive friction. Every time I need to access my passwords, I am forced to enter my…