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Restore file from quarantine
What is the idea of quarantine if you cannot restore files from it? After a scan 4 suspicius files were found and placed in quarantine. Now I get warnings of 2 .dll files missing with every boot. When I try to restore the files it says: The file could not be restored.
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Installing second computer with a single user licence
Hi, I installed my laptop PC a few weeks ago and installed Bitdefender using a single use licence for it. Today I have to install my desktop computer and as my previous licence was a single use one, I have to purchase another single use licence for my desktop PC. After I install Bitdefender to my second computer (Desktop…
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Hi
I just purchased the bitdefender antivirus online and the the activation code i got has already been used
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Support display on ios
When I do a search in support on iOS, the results are unreadable. The headings display on top of the accompanying responses to the search query. Is anyone else having this problem? If so, is there a fix for it? Thank you!
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Bitdefender Log-in
Hi, I have been using BD for several years and for some reason I am not able to access the BD website only BD Central so I am unable to run scans on my devices andwas wondering if BD changed something and if they did not, I would appreciate if you can provide me with a link to BD (not BD Central)? Thank you bOb
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can't install bitdefender
it's weird because,i started use bitdefender about 3 months ago,it was all fine untill i reinstall it a few days ago. after the un-installation i can't install it again,it said "there was an error while downloading" and told me to check my internet connection although my connection was fine and can accees any other…
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Activation
I paid in full still no code from BIT DEFENDER.How long does it take seeing that its online ?
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How to replace current license from old computer to new computer?
How do I replace current license from Old computer to new computer? I have dispose my old computer due to hardware issue and couldn't find a way to replace the license to new computer. Appreciate your kind assistant.
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Bitdefender Mobile Required With Bitdefender Total
Do I need to also install Bitdefender Mobile on my phone if I have Bitdefender Total? I had Mobile and then bought Total. I uninstalled Mobile and Bitdefender Central states my phone is still protected. How do I verify that on my phone if it really is?
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Bitdefender 2019 Anti-Theft utility NOT showing correct location
When I try to locate my laptop, it shows totally incorrect location.Even after several Refresh it is showing the same location(incorrect location). When I activated anti-theft service for the first time it was showing accurate location. Please tell me what to do to fix it asap? Thank you !
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Parental Control blocking my son from using Google Drive
So I have parental controls set up mostly just to monitor my sons activity during the day now that we are home schooling. Today Bit defender decided to block him from using google drive so he is unable to download pictures from a shared textbook. When i look through my account under parental controls it says that there are…
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How to whitelist traffic accessed via specific application on Netgear Armor?
I've just bought a Netgear RAX120 recently and was using it for a week until now. There's a Netgear Armor activated (for 30-day free), and I really like it. However, it blocks one of the streaming service, iqiyi, from time to time, and is very annoying. Here's a link that is blocked and identified as Malware. The IP and…
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Why I can't install to family memeber's computers in ASIA?
Hello to the community, I am in Belgium and I purchased a Family package for 15 devices. I installed 2 devices of mine well here in Belgium but when i generate the link to install to other family members in ASIA, they can't install it. THe software always ask for Activation code or Authencication code. The Authentication…
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suppression d'appareil
Bonjour Je voudrai savoir comment enlever des appareils qui n'existent plus . L'appareil "MAISON" et l'appareil "SM-T580" Ces deux appareil ont été détruit Vous en remercient par avance Cordialement Jean-pierre
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Bitdefender Fraudulent Sales
Why is there so many fraudulent sales on Ebay of shared accounts or Central accounts where others have sold their accounts? What can be done about it?
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popcorn time
Hi How do I stop Bitdefender from stopping me watch popcorn time one my mobile phone it works on my PC no bother can anyone help me Cheers youngy
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Chromebook
Hi, The popular press seems to think that Bitdefender (Total Security) installs on a Chromebook. I am hoping to use BD for its parental controls. However, I cannot figure out how to install it. Any advice? Howard
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Creating new account
Mr Victor N (Commercial Support Team) has advise me to open up a new account in order for him to be able to add new subscription on top of my old subscription. I am unable to create one when I log into my existing account. Please advise.
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How long does it take for the VPN to activate?
Hi, I activated via the email code I received but on my vpn app it still says get premium. How long does it take for the app to realize that i have premium
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VPN Subscription
If I buy the family pack subscription to bitdefender .... and then get vpn unlimited. .... is it unlimited for all devices or one?
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Selecting language other than English US causes bug
If English Australian is selected as the language, instead of English US, when "Support" is selected in the Bitdefender Central account, then the bottom-most category - "Ask the Community" displays as "MISSING KEY" and starting a chat causes all the options in the CHAT window to display as "MISSING KEY". Has anyone else…
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GAMBLING WEBSITE
Hi, I have a problem with PARENTAL CONTROL. I have a friend with gambling disease and I was hoping to be able to use the service to block betting sites. To my regret the filter is not so reliable. There is a way to block words entered in the site name such as "LUCKY", "BET", "FORTUNE". Thank you all.
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Bitdenfender Central still showing in 'My Offer' an upgrade that I have already purchased
I have purchased Bitdefender Total Security but whenever I keep going into Bitdefender Central and then in My Offers, it still has in there 'Upgrade now for even more value for money' Bitdefender Total Security even though I am currently using the same package. How do I remove this as it's becoming annoying seeing that red…
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I bought a new subscription but it didn't renew
my Bit defender had a week left and i saw there was a deal on for a 1 year renewal for 19.99 it ended up charging me 25 pounds and today when i checked my subscription is over and it hasn't renewed
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Video Games get blocked by Bitdefender.
Hi there so i am a Novice to Bit defender and i seem to be having some issues with the product and i could use some help. I am trying to play a new steam game i have on my PC but it keeps getting blocked by Bit defender and i am not sure how to fix or resolve this issue. The problem is i have Bit defender installed on my…
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bitdefender wont install from the download link given.
Successfully installed on a pc and android but the other pc that I bought the 2020 package for is failing to install. The pc shows on central as at risk but there is no sign of it on the actual pc. after the first attempt when bit defender requested the removal of avast free to install. this was done but then bit defender…
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Purchased an ADDITIONAL PREMIUM subscription and lost the PREVIOUS SUBSCRIPTIONS!!!
Dear Sirs, Please refer to the attached screen capture (no_support.png) for your reference. I am writing as a premium subscriber who entitled Priority Support as advertised, only I am not able to see a support button or an e-mail address from my Bitdefender Central webpage, nor can I access your consumer support page that…
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Can I change my login email?
Hi, I have realised that I have used the wrong email to subscribe to BitDefender. Can I change this? Regards, Nick
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Users to select action on detected threat based on bitedefender recommendation of quanrtine etc
Request you to add feature of ''notify the user to take the right action'' after finding a treat by real time protection or behavior protection. Being bitdefender fan since 2008, i used to keep requesting bitdefender forum since 2011 to add below feature, you to add feature of ''notify the user to take the right action''…
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Active subscription to Mobile is showing location from 7 days ago.
The website shows a location from a week ago. IS there anything I can do to update it. IS the app even working?