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Apparently quarantined file cannot be restored
Dear Community, After doing a full system scan of my computer, but cancelling half way through since it was slowing to a crawl after a few hours, one of my Outlook pst-mailboxes appeared to be missing. The slowing down was as far as I could tell not related to the mising mailbox, since it was scanning some texture files of…
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On Mac Catalina OS - System Scan & Quick scan stopping halfway through never completing
Hi, For some reason I am no longer able to scan my hard-drive entirely with my Bitdefender Pro for Mac. Everything else appears to be working ok except the scan function. It stalls on the same file every time - /System/Library/launchagents/.com.apple.mdworker.shared.plist I have tried it under the following situations -…
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Bitdefender keeps crashing when updated to android 10 Aug security patch
Bitdefender keeps crashing when using app lock feature after update security patch i am using pixel 3a xl android 10 (Aug 5,2020 Security patch)
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My smartphone does'nt appear on the BTS interface while it appears on my Bitdefender Central account
Hello, I just successfully installed the new Bitdefender Total Security on my 64-bit Windows 10 pro PC. Then I installed BTS on my Samsung Galaxy S10e smartphone from my Bitdefender Central account. The installation went smoothly as my PC and smartphone appear to be enabled and protected in my Bitdefender Central account.…
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An error occurred while processing your request, please try again
I get this every time I try to access payements to shut off autorenew, which I never actually wanted in the first place. It won’t load to let me stop it, and email has been absolutely no help, only one reply that was just a bot reply and so far over 2 weeks with no reply from an actual person. The web badge does this no…
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Recently I Reinstallded Windows Where Can I Download BD Internet Security?
Recently i reinstalled my windows 10. Now i dont know where to download Internet Security.
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Can not change password?
I am getting below notice while I try to change my accounts password. "Cannot authorize the request. Please review the form and try again!" Could you please help me?
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Code Expiration
If I buy a subscription, can I activated it any time I want? The activate code has an expiration period?
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How to delete old deleted Bitdefender installation from my account
I previously had Bitdefender free edition installed on a computer which I uninstalled a short while ago. I have now purchased Bitdefender Total Security which is working fine but is now on the same account as was the free version. Both show on the "Dashboard" and "My Services" (When I tried to create a new account it told…
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Unable to delete bitdefender free
Have been trying to remove bitdefender free. When i try to use an unistall tool it doesnt work. When trying to delete the files error message along the lines of you dont have permission even thought this is my pc.
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On-Access Scan Keeps Popping Up?
I've had BD free for maybe 6 months. Today I'm getting these on access scan popups every few minutes! is this something I need to check out, a danger? If not how do I stop them?
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File Shredder Context menu
ever since i updated to Windows 10, the option for file shredder has disappeared from the recycle bin context menu. is there a way to add it back?
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Can I switch devices with same activation code
Hi, I have used bit defender activation code in one device and I plan to purchase a new system. Is it possible to remove the old device and add my new device using the same activation code?
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July Bidefender Offer
Hi I received your email offer of Bitdefender total Security for £19.99 Tax Included. I then clicked on Renew from within my existing copy and it says £28 Tax Included. I then clicked on Buy Now and it says £34.99, this was broken down to £29.16 which is more than £28 plus Taxes of £5.83, which were included in the £28. So…
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how to drop old computer and new computer, I have family plan
how to drop old computer and new compute I just bought, I have family plan. my E-mail: m.chunnski@gmail.com
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File encryption Vault
Hello, First, sorry if i made this topic in the wrong section, didnt find the correct one!. Now to my problem: I got a 30 days trail version of Bitdefender just to see if im going to buy it, i test made a "File encryption Vault" on a map and noticed that bitdefender made a whole new disc "Local Disc (Z:)". The "disc" is…
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Parental Controls fail to block blacklist sites
Does blocking specific sites with parental controls not actually work? As an example, I've entered in both "crazygames.com" and "www.crazygames.com" with "Block" selected yet neither work to actually block the website. The opposite function works though, for example it was blocking google drive but adding in…
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What to do when BD Antivirus Free installer says can't install because BD is already installed.
I installed BD Antivirus Free, removed it and tried to reinstall it, but the installer says the program is already installed. A check of my apps shows it is not installed. I have run the BD Antivirus Free uninstaller several times and also several of the uninstallers designed for the trial versions of BD Antivirus because…
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Scrambled display
I am using a wireless link via 2 X Ubiquiti NanoStation Loco M5. We access the management screen of the device via the local IP address. With BitDefender free, every browser (i.e., chrome, edge, firefox...) display a scrambled screen. Turning off BitDefender Free, and rebooting, all the browsers displays the screen…
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Will somebody please tell me how to disable terminal commands from Antivirus?
Or I simply will have to uninstall this. As a professional programmer, I issue terminal commands all the time, and if I have to answer the question about "allow access for 5 minutes" one more time, I'm going to set my computer on fire! :)
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Problem installing BD free
The free version of BD doesn't appear to install correctly on my W10 machine. Says things like BD Agent not found & non compatible software found when installing even though the old anti virus has been removed. Thanks
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My Files are affected ransomeware .lockbit
randsomeware .lockbit
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Bitdefender and Thunderbird Email client
I do not see that Bitdefender is working with Thunderbird? I thought there used to be something when you right clicked an email that you could scan with bitdefender an individual email if you thought it might be suspicious . There also used to be a spam folder and you could chooe an email and mark it as spam? Now I see no…
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Can I install One Subscription in same device with 2 OSes?
I just bought 3 years subs and installed it on Win 7 , I also have windows 10 in the same device. can I install the same over there also?
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Unable to Stop Auto Renewal online
Trying to Stop Auto Renewal , but when reached page, a Calendar comes up and block Stop Auto Renewal box. Said calendar can not be moved, removed etc. See Picture. Help please
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How can I delete a devise we are no longer using from 'my devices'
Good morning, I am new to this ''community' thing. We have just purchased the latest Bitdefender, with the VPN protection. (been with bitdefender at least 5/6 years now) We have two devices that are covered, but we no longer use, in fact they probably dont even boot up!!! How do i remove them from 'my subscriptions' so I…
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Why netgear armor?
I have a new subscription to Bitdefender anti-virus for Mac. We recently installed the netgear Orbi. Why should I subscribe to Netgear armor, powered by Bitdefender?
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Bitdefender central parental control is ultra slow about 10-15 seconds a click
Barely usable, I activated parental control has webex meetings did not work anymore. But I could not see any websites blocked on the bitdefender central. I finnaly came up 30 minutes later. Bit dissapointed.
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A question about processes, and I met segurazo today
We’re running Antivirus Plus on three computers and I’ve got a couple questions. 1. There SEEM to be a LOT of processes for BitDefender 2. BD redline update 3. Bdservice host – at least 4 of those 4. Bitdefender agent 5. Bitdefender Network OS Helper Process 6. Bitdefender VPN service Does it really need this many…
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Invite friends or family to use Bitdefender
Right now, keeping everyone safe is crucial so we are taking it a step further, helping you digitally protect more people around you. You can share cybersecurity with people you care about, people in your community, the people you connect with online most: parents, grandparents, friends, children. Make sure they're safe…