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Unauthorized Subscription Renewal Without Prior Notice
I had been charged without prior notice, warning or authorization for a bitdefender subscription (Plus without option of using discount offer) to make it worst I didn't even get the extension on my license anyway. Meanwhile I still get promotional offer to renewal my subscription!! I just want my refund. I have open a…
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Auto-renewal Refund
I am trying to get a refund for the auto renewal of my subscription. I didn't have enough time to manage my options before the money was already deducted from my account (i.e. 12 hours). I do not wish to renew and I saw on your website that you allow 30 days for a refund. However, the link goes to the help page but then…
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Bitdefender Vs. Internet
Hi. I am having some serious problems with Bitdefender TS 2015 lately. Since I upgraded my Windows to its newest version, Bitdefender keeps me from properly connecting to the internet. Changing firewall settings (as suggested here) or performing a clean reinstall doesn’t seem to work. Uninstalling Bitdefender products…
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Bitdefender High Cpu Usage
I know that this has been talked about a lot, but I haven't been able to find a solution. BitDefender's vsserv.exe process usage is higher than any other apps running, including Outlook 2013, a couple browsers, etc. How can I fix this? Current vsserv.exe usage is 656,904. I'm using the latest paid version of BitDefender…
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Pop-up Ads
This post is my last attempt at submitting my complaint. I attempted to send a ticket to your support center 4 days ago but the reply sent back didn't actually address any of my concerns and seemed to ignore everything I said. I then attempted to start a live chat and it failed saying there was no one available. Ticket no:…
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Support
Excellent support, deleting tickets without reading... Worst is that it is almost 5 months later and no response. It is likely deleted because they assume I do not have the problem anymore, but it is just very dramatic that nobody even responded to the ticket. Your message To: Andrei CISMARU Subject: ******* Sent: Tuesday,…
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Usb Immunizer Problem
Hi I can't rename my Usb after i ran immunizer.
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Taskbar Popup Menu And Onscreen Gadget Unresponsive
The taskbar popup menu becomes useless on Win10. Right-clicking it will flash the menu oh so slightly but will not display the menu (pops up and closes immediately), plus the onscreen display/gadget will be frozen and useless - no animation and it can't be moved. Right-clicking the taskbar icon will sometimes cause the…
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Slow Boot + Freeze With Xp-sp3
I am currently testing Build 18.23.0.1604 of BitDefender Security for XP and Vista on a XP-SP3 machine (30-day trial). Not only has the boot significantly slowed down since I installed it, but after several items in the Startup Menu have been activated, the whole system hangs. It's after several attempts of rebooting and…
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Tampered App Detected - Vclibs.140
I keep getting the attached notice from bitdefender on virus detection I've done a full system scan without any evidence of infection. Also run hitman pro with the same result. What's going on? Thank you
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Is Blocking The Chart From My Stockbroker
Hi, I'm Rafael from Brazil and I have a problem with BDTS 2015. My brokerage firm uses the chart of the stock exchange through the Silverlight application. Bitdefender is blocking it and do not let the graph be updated. Only managed to make the graphic work, when I uninstalled Bitdefender. Must Bitdefender does not block…
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Bitdefender Antivirus 2015 Incompatible With Win. 10?
Hello everyone, I've been using Bitdefender Antivirus Plus 2015 for some time now, and recently purchased a new laptop with Windows 10. I wanted to use MyBitdefender to add a new device, but once I finished downloading the program and attempted to run it, I got a response that this version was simply incompatible with…
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Vsserv.exe Is Unavailable / Not Responding
Hi, please could I get a bit of advice on the problem I seem to be having. I am running Bitdefender Internet Security 2015 and have found that Bitdefender is giving me a warning saying vsserv.exe is not responding / unavailable at the moment. I have tried rebooting twice but the problem is still happening. I'm not sure how…
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Bitdefender Internet Security 2015 Too Much Memory Above 1gb
It is happening lately and it uses so much RAM, I tried disabling some features, it doesn't work. It's left 98 days, but sincerely I'm considering to get rid of this antivirus, very ram intensive and some apps start very slow even though my ram hasn't been used up. Is there any way to restart the antivirus service? maybe…
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Unable To Ping Host While I Use Bitdefender 2015
I use Bitdefender Total Security 2015. My question is as follows: What is it that antivirus programs block that causes this issue? I would like to know so that I can run Bitdefender and GNS3 at the same time without having to turn off my antivirus - Windows Antivirus or otherwise. If I know what causes it then I would…
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Profile Stuck On Game Mode
Hi I am using bitdefender ts 2015 and for the past few days my profile is stuck on game mode when autopilot is on. Any solutions for this? I want it be standard and then change accordingly like it used to.
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Bitdefender Firewall
Last night I had my computer set up on a monitoring station and a hacker was able to access it remotely (remote desktop is not active) with all the settings on high and aggressive. There are absolutely no traces of malware or any sort of virus. They were able to see the desktop, speak through the speakers, blackout the…
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High System Cpu Usage
This started recently but while idle, there's been a high CPU usage in the system process. Using Process Explorer, it's been narrowed down to: * avc3.sys!StartProfilingTimer+0x4700 * avc3.sys!StartProfilingTImer+0x5130 As far as I know these are both BitDefender drivers.
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How Do I Monitor Background Scanning Progress?
Occasionally, I will see the security widget animated to show that some background scannin is taking place. How do I monitor its progress? How do I stop the scanning? Aloke
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Unlocker Is Is Called Pup And Cannot Be Allowed
Hello, I have used Unlocker for years without any issue. For a week or so Bitdefender TS 2015 detects it as Potentially Unwanted Program. Although it offers the option to 'Allow' and I choose this, it kills the program. I tried to reinstall Unlocker but the same happened. How can I get this useful, harmless utility back?…
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Vsserv Crashing. Bitdefender Needs To Restart. Internet Browser Software Crashes Bitdefender
I have the same issue as listed below but in Bitdefender Total Security 2015: http://forum.bitdefender.com/index.php?showtopic=20495 Looks like an old issue that the employees don't know how to resolve, or don't care to resolve because they are using it to their benefit.
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Bitdefender 2015
Playon works fine on my roku3 & have had it working before the most recent Playon update, but after their newest update it takes forever to scan & wont allow access from either my mobile or PS3. I have the program allowed (& everything associated that pops up) in my Bitdefender firewall but it still wont work on PS3 or…
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Windows 10 Installation
Having just installed the Win 10 update, I now find that every time I boot up a NEW Bitdefender is downloaded with a request to install. No, it is not updates but the compatable program for Win 10. Every piggin time. It's now getting very annoying. How do I stop it? Any help would be gratefully accepted before I decide to…
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I'm Stuck My Bd 2015 Is Has Stopped Working
I am running BD 2015 Int Security on my Win8 64 machine. Two days ago I started getting messages from my BD that it encounted a severe error. Today I can no longer start it by clicking on it's icon or selecting it from the start menu. If i attempt to submit a error report through my BD it goes through it's process but at…
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Bitdefender Doesn't Save Settings
Hi, I have the following problem: -I change the settings in the Firewall and Intrusion Detection, and every time I restart the computer they go back to their previous defaults. The changes I do are: I activate the intrusion detection and the monitoring Wi-Fi connections; I deactivate the blocking internet sharing. thanx!
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[fixed] Vsserv.exe High Memory Usage
Since today update (or yesterday) I can see Bitdefender total security 2015 vsserv.exe uses higher RAM and disk usage and system slow down issue. Yesterday, I restore the Windows (after blue screen issue). Then I uninstalled bitdefender total security 2015 using Bitdefender uninstall tool and install it again. When I'm…
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Bitdefender Nuked Almost All My Email...unrecoverable
I ran a system scan last night and this morning upon opening Thunderbird I found there were only a few messages in my inbox compared to the thousands that there used to be. It appears that Bitdefender found an old virus in a zip attachment from months ago that was in my junk folder and quarantined the entire inbox archive.…
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Bitdefender Gui Bugs
Hello, I've found two bugs in the GUI of Bit-defender Total Security 2015. [FIRST] Asking for password window: i recorded the bug. it happens when you hold the bar and move it [sECOND] Firewall rules: Bit-defender apparently likes to add the same rule multiple times, it causes massive lag overtime this happens when you…
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Lock-down Mode?
is there a setting that allows only trusted, whitelisted applications to run, while all others will need express permission to start up?
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Bdts15 Slows Win10 System Performance Too Much
De-installed BDTS15 from Win 7 using "The_New_Bitdefender_UninstallTool.exe"; Then upgraded to Win10. Then downloaded "bitdefender_is_19_64b.exe" and installed in Win10. Surprise -- Win10 system slows to the point it is unusable. Apparently too much memory consumed (3 GB memory in system) caused response to be slowed to a…