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Connect Box 2 & disconnect Box ver 1
I have been using a BD Box Ver. 1 and have just ordered a Box Ver 2. I would like to be sure about disconnecting the Box 1 and installing the Box 2. I assume that I should use the "Remove Box" option from the App menu then install the Box 2 per the instructions; is this correct? Thanks
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Bitdefender Box 2 and range extender
Hello, I just purchased the Bitdefender box 2, and I set it up early this morning. My setup consists of my isp modem, connected to my own personal router. So I followed the instructions to the T and everything works fine on the router side and the bitdefender box 2, but the box wont see my range extender and everything…
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BOX 2: Is it possible to change LAN network for DHCP?
I'm still waiting for a response to a support ticket on this, so thought to post it here in forum in case somebody already knows. I have too many necessary static IP addresses on my original 10.0.0.x network and the default network from DHCP of BOX 2 is an incompatible 172.24.1.x range.. so, is it possible to change the…
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Router listed as "Disconnected"
Just hooked up my Box 2 a couple of days ago. At first my router was listed as "Protected", now it is listed as "Disconnected" even though it is obviously connected and everything connected to it is working as it should. Should I turn the router off and then on again or is there another way to handle this? Thanks
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Can't access my router's setup page
I just got notified that there is a firmware update for my router but now I find that I can't access my routers setup page. This problem is new since installing The Box. Any ideas?
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One missing and one unidentified device
My printer is missing from the Box device list and it does not show up on the Guest list. I also have a device showing on the Activity Report screen that is listed as "Other device" and seems to have a static activity level of 29%. Can you help with either of these issues? Thanks
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Slow Network devices after install of Box!
I have used two different Box units thinking maybe one was bad, the answer is no. Both boxes slowed my network down to a snails pace. At first I had DSL and was told download and upload from provider not enough. Changed providers and more than meet the required bandwidth they told me I needed. No change in network behavior…
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Box missing Devices
Hello, Has anyone experienced BOX missing wifi devices within your LAN? I have a iPad Pro and an iPad 2. Neither device is being found in my home network. My router recognizes the wireless device, so I know they're broadcasting.
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Box Blocking Weather Radar
Both Android apps My Radar and NOAA Weather Radar are unable to download radar data. They work fine with the Box removed from the LAN. Yes, the device has Total Protection 2018 installed.
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Box & Verizon Extender
I have verizon fios with the quantum router, verizon extender with bitdefender box.I have not been able to get box to work unless i dont use the extender but im not willing to do that.Has anyone here been able to get it to work with an extender or with the setup i have?
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Need help with recovery
I'm new to the forum. I just got the bit defender box yesterday, everything went so good until I found out my range extender was using a static IP address and it was causing problems for my iPhone. So I factory reset my range extender, set it back up and ever since then I have been having problems. I should have just left…
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Unable to Remove/Recover
When I select Remove from the Box app it will not log in to my router. On the third try it tells me to make settings manually, which I am able to do using the app's interface, but then I come to a dead end. The router has DHCP enabled and rebooted but the Box app is hung up at that point and does not respond. When I…
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Philips Hue bulb hacking protection?
In the last week researchers claimed to prove out a propagatable hack among Philips Hue lightbulbs. It involved triggering intercepting the firmware update for Hue. Viz: http://iotworm.eyalro.net Is this something that BitDefender BOX can (and hopefully does) defend against?
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Box App Showing Protected Activity From Unlisted Device
The activity page shows protected traffic to my Android tablet on my LAN that is not listed on the Devices page. It is probable that I removed it during the setup/configuration confusion phase but shouldn't it reappear in the guest list?
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Device doubled - Not removable
The Box is seeing two devices with the same MAC address, (My Galaxy S7 phone) with two different names (samsung and SM-G930P). The SM-G930P is shown as idle on the network but I cannot remove it. Any explanation for this?
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Bitdefender Box Specs
I was looking into the Box, but it seems the specs are super weak. Today's network must provide 5GHz + gigabit bandwidth. I'm really liking the specs of the Norton Core. What is a 'Total Security subscription'? Is it simply Total Security suite, or is it completely different? Scott
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Activity not updating
I just setup my box yesterday and it seemed to be working fine, but the app shows 375mb of traffic and no usage since 3pm yesterday. I've checked my devices and they are all using the Box IP as the gateway, and when I was outside of the house my mobile switched to the VPN without issue. Network traffic seems normal (still…
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Bitdefender BOX Canada
Any info on when this will be sold in Canada?. Norton is rolling out Norton Core soon.
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Speed and Agent Install
I have just recently upgraded my network speed to 150mb/150mb and immediately noticed that all of my computers where still getting my old speed of 50mb/50mb after a little troubleshooting I came to the conclusion that the VPN connection is what is slowing my network speed down. However, if I remove the device (VPN) from my…
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cant access netflix or pandora
Ive setup box and now on my android phones and tablet i cant access netfix or pandora?How can i allow these apps as i dont see a way in the box app?
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Iternet Speed / 300meg connection
Question, I just ordered the Box, but looking at the faq it states the following about slowing your Internet speed: Will the BOX slow my internet connection speed? BOX has no perceivable impact on your network as long as your Internet speed does not exceed 100 Mbps. What does this mean? . I have a 300meg connection and…
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Box Overlap With Asus Trend Micro
So all the new (and a lot of the old) Asus routers are being packaged with AiProtection from Trend Micro. You can find information on exactly what it does here. Does the Box do the same thing? Is it ok for both of these processes to go on at the same time? Does Box change your DNS? Should I still enable my router's…
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IOS BOX App crashes
Hello all. Has anyone experienced the IOS BOX app crashing when navigating from 'Devices' to 'Activity'? I've removed and re-installed the app, but did not alleviate. Goatlocker
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How do I get to "GUEST" list??? No documentation found
On the second page of my list of devices, there are 6 items that belonged to a friend. I want to remove them from the list, but customer service sends me the same directions probably a dozen times now. "Should you need to remove a device from your BOX account, please follow the next steps: - open the BOX application on…
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DNS Server + Bitdefender Box
Hello Everyone, I was wonder if what I am trying to do is possible without causing interference or conflicts on my network. Is it possible to run a separate DNS Server on your network along side with the Box? I currently have an E3000 running DD-WRT with the Box connected to a LAN port. All Default Gateways are pushed to…
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Static IP / VPN
Just recieved my Bitdefender Box. Have not installed it yet tho because when I went to the Google Play Store to download the app to control the Box I was reading the comments. So, I am going to continue to use my Router and not use the Box as a router. I know that the Box in turn will disable DHCP on my router!!!! My…
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Experiencing an IOS BOX App false positive?
Gents at Bitdefender. I've been receiving on almost a daily basis a 'Notification' from the IOS BOX app of a 'Dangerous website blocked.' This notification event is a 'Threat Blocked' of bam-nr-data.net/. It says that this is seen as a fishing attempt. I was going to submit it as a possible false positive, but I cannot say…
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VPN User Authentication
BD, I've been receiving pop-ups on my iPhone asking for a password. It eventually goes away. I don't recall this in the documentation for BOX. Screen capture not sent due to char string in field above 'Password' Thanks
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Devices just disappeared
I'm rapidly losing faith in BOX. Let me explain... This evening I noticed that I had received a notification on my phone via the app stating that a new device had connected to my network. After going to the app and checking the device listing, I noticed that all the devices that rely solely on the BOX for protection had…
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Box's Only Forum?
Surfing through the forums, this is it for Box? Either Bitdefender users are extremely satisfied with their Box, or Bitdefender application users feel it (Box) is pointless.