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Active Directory Integrator greyed out.
Hey everyone. New to GravityZone and Bitdefender Endpoint Security. My process thus far has been to make one of our client's inhouse servers a relay server. Once this server checks into GravityZone, I'm able to set it as an Active Directory Integrator. What might be the issue when this option is greyed out? I know this…
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False positive
How do i submit a false positive for Bitdefender to review? Bitdefender is blocking my site so our customers can not access it.
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Email client protection
Hello! We are looking at a mention somewhere of how gravityzone.bitdefender for MSP is protecting email client against email virus treat. In the profile you only see POP for incoming and SMTP for Outgoing. Is it actually protecting email client like Outlook and HOW? Seems a basic question be cant find the documentation...
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Delete PUP / PUA on scan
Our company uses Gravity Zone to manage BitDefender, we keep getting PUA's showing in log reports - however they do not get quarantined or deleted We would like to set it so that these files get removed, however I cannot find any option in the AV settings to delete PUPs, only a checkbox to scan for them or not. Does anyone…
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Disable Bitdefender
How do I temporarily disable BD? This console doesn't come with much options and looks different from the ones posted here before.
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GravityZone Malware Outbreak email
What should you do when you receive a GravityZone Malware Outbreak email? I would appreciate some insight into what i should do each time. We have 30 users and when i go into control center in bit defender to the threats xplorer and find the user name and email for the staff to look for that particular email that has been…
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How to have log visibility and RED traffic report in BitDefender GravityZone?
We are currently doing tests with one of our clients. We have the Active Firewall and network protection module. It turns out that they run a censorship circumvention program called psiphon3 but neither the antivirus nor any of the other modules block it or detect it as suspicious. The curious thing is that I see the…
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Bitdefender Gravityzone - Scan Logs report
Hi, I am running Bitdefender Gravityzone - monitoring 17 workstations. Is there a report I can run that will show me the scan activity for all the workstations, so I can see at an instant if any of them are not up to date? PAO
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Virus Detection
Hi. Since few days ago, Bitdefender Gravityzone detected hundreds of virus every single day. BEST mentioned that the virus was blocked. However, same kind of virus detected on the day after. May I know how to detect the root cause and is there any way to stop this virus detection?
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Gen:Variant.Bulz.264037
Hi, may I know if this is a legit virus? Gen:Variant.Bulz.264037. If it is, is there any way to remove it completely?
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Silent install for client deployment
Hi I am trying to deploy GravityZone client (Endpoint Security Tools ver 7.2.1.73) to multiple machines. What are the correct command line parameters to install the client silently? I have downloaded the full kit installation files and extracted the compressed files. I have tried the following; epskit_x64.exe /silent…
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Where can I find how many devices are included with my subscription
My company purchased Bitdefender GravityZone this past year and we have started adding more employees and computers. We are trying to figure out where we can look to see how many devices we can install Bitdefender on before we have met the maximum for our subscription. We can go to our Bitdefender GravityZone cloud page…
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Bitdefender Gravity - add new licenses doesn't work!
Dear, We are using Bitdefender Gravity 20 license active. We needed 20 more licenses and we ordered and we got new activation key. After added new activation key the licenses still remain 20?! Can you please help on this?
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Integration of BitDefender GravityZone Cloud to IBM Qradar with API
hello, we trying to do an Integration of BitDefender GravityZone Cloud to IBM Qradar with API. at this time, you don't have any DSM or Instructions to do that. we've tried to make this connection with DSM of SUMO and we faild: we took this Curl code and run on Postman: " curl -k -X POST…
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Change the Type
Anyone Know how to change or create a new "type" in packages section Bitdefender Gravity Zone Thanks.
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What is the difference between 'Advanced Threat Security HD' and 'Advanced Threat Control'?
Greetings. I've got GravityZone access and paid BitDefender licenses through SyncroMSP. When it comes to BitDefender, what is the difference between 'Advanced Threat Security HD' and 'Process Inspector (Advanced Threat Control)'? I found an (old?) document on the BD site…
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Global Company - Any Problems Managing Devices in BD Gravity Zone
New client with staff in Taiwan, Korea, and India. Onboarding to staff members in the US, will there be any problems when staff in other countries run the installer? Staff speaks English, there won't be any language change between installations.
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Deactivate Windows Defender properly for Bitdefender Endpoint Security Tools
Hi, there is a few content about the deactivation of the Windows Defender but is it right that it has to be completely deactivated. I've discovered that the "Antimalware Service Executable" was still running, so i deactivated the Defender by GPO. As you can see in the image, the app & browser protection + the device…
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Did Bitdefender Delete an Entire PST File
We use Bitdefender Gravity Zone and found three or four emails in quarantine from 2012. This happened after running a deep scan. I deleted the emails from quarantine and the next day after opening Outlook the entire PST file is not missing.
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Insecure (HTTP) link
Hello All, I am using gravityzone to manage all the endpoints security but recently I noticed that we have a pop up message when try to open a http link from inside email messages Insecure (HTTP) link This link is attempting to redirect or download a file from an insecure (HTTP) website. Due to the insecure link, we are…
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3 Infected Files
I ran a report and it came back showing information under Statistics Basic Infected items: 3 Resolved Items:16 My question is I can see the 16 emails that were resolved are in quarantine. How do I find information out about the 3 showing as "Infected Items?"
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Bitdefender Endpoint installations all fail at 66%
I have basically been unable to install any Bitdefender Endpoints on any workstation or laptop for two months now. It is the same story every time. It gets to 66% (starting services) and then hangs for hours (unless I manually kill the install process). The Windows Event Log is full of the following message: “The…
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How to activate subscription - migration error
I used a trial version of bitdefender gravity zone, liked. but trial expired before I could purchase/extend. Now I Have purchased a bitdefender subscription for 8 devices was sent an activation key - but get error message saying 'were not able to migrate'. it is on the self help with advice to contact support team . I have…
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GravityZone reports
I manage 13 sites using GZ. Each is configured to send two daily status reports. On 27 Jan, five of the sites received one report "A", and no site received report "B". On 28 Jan, all sites received both reports. On 29 Jan, six sites received report "A" and no site received report "B". And on 30 Jan, no reports. The reports…
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Product Updates and RDP
1) Update product Version on slow ring to 7.4.2.142 Engine should be 791028- Windows 2) Update product Version on fast ring to 7.4.3.146 Engine should be 791028- Windows If you have outdated endpoints do a reconfigure command and reload everything from the dashboard. There is a policy update network protection-> check off…
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How to add more licenses to Bitdefender GravityZone Business
Hello, We currently have a license for 20 devices, but we would like to add more devices to this plan. How can we go about getting that accomplished?
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Web portal page is blank
Hello When I tray to access the web portal page for our BitDefender VM (which we use to distribute the BitDefender application), all I get is a white blank page, with nothing on it. I have rebooted the VM, but still only get a white page. It shows the Bitdefender Gravity Zone logo on the tab at the top, but that is all.…
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url blocked for untrusted certificate, false positive!
We have a community website we partner with for public events and our marketing person is getting blocked by bitdefender endpoint security. I can reach the website without any problems but she keeps betting blocked. "Your connection to this website is not safe because its certificate is untrusted." Issued to:…
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Is there any support for GravityZone?
Hi all, We're using GravityZone Business Security and I've submitted (or tried to) a couple of support requests, and have had no luck with any response. I submitted one via https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory, and when clicking submit button I get a 404 error. I submitted another…
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List of installed programs
Hi I seek method to list of installed programs on stations by users. I want to inventory all software installed on stations, which are protected by Bitdefender Gravity Zone. Regards Jacek K.