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What I've discovered about BD expert community
There are plenty of questions. And absolutely no answers. Good luck. You'll need it. Why are there no answers?
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Bitdefender blocking thumb drives
Hello, I just installed Bitdefender to try it in 2 of my Windows 10 computers. In one the program is blocking access to thumb drives. When I plug them in I can hear the sound of the computer recognizing that a device was plugged in, but the drive never appears as a drive letter and it does not show up in device management.…
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Locate device - WiFi vs Ethernet???
I have BitDefender installed on 5 devices ... 2 Windows laptops and 3 Android devices. All of the devices are on the same network ... the laptops via Ethernet and the Androids via WiFi. All using DHCP for IP address assignment. When i go to locate the devices .... the Androids are showing the correct location ... my house.…
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Bitdefender Support Is A Joke
I opened a ticket back on Feb 11, 2022 with regards to this issue and as of March 1, 2022 it is still not resolved after contacting support several times and being told that they "are confident this issue will be resolved quickly". I made the huge mistake of setting up a vault back a few subscriptions ago. I was never…
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Command Line Scan for my custom business software
Hi, I need to be able to run scan on specific file for my business need, using an .exe in the command line (on Windows 10). Something like: BitdefenderCustomScan.exe -FilePath C:/MyFolder/Myfile.pdf I heard you disabled this functionality few years ago? Is it true? If so, why? And what are my alternatives? I want to advise…
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Why does Bitdefender Cause My Computer Memory and CPU run so high?
In Task Manager bdservicehost Is SLOWING my computer WAAAAAY down. it causes the Memory to be as high as 98% and CPU in the 80%... Also there are so many Bitdefender processes always running
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Unable to log in to HSBC Australia
I've never had issues prior to the past couple of weeks logging in to do my banking on m PC, however, I'm left hanging after using my passwords etc and then it times out. Is this likely a Bitdefender issue or should I be contacting the bank? Is there something I've activated without realising? I can access other banks on…
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MacBook running very hot
I recently installed Bitdefender Premium (including VPN) on my MacBook (still in the free trial). Now it randomly starts running really hot at various times throughout the day, when it has never done this before. I'm worried it could damage the machine. Anyone else have this problem, and any solutions to fix it?
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I'm new to Bitdefender
This message is only to say hello to the community I am happy to join. I have been using another antivirus for a very long time. As I do not want any longer to support the country of the provider of this other antivirus, I decided to change the antivirus on all my computers and phones. Well, the result is that I am a brand…
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Network Connection
Well, I'm getting a little tired of always having to respond "yes this is my home network" Sometimes 4, 5 or six times. All the while I have no internet till it decides ok I guess it's his home network.
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Millions of suspicious connection blocked
They appear every sec, capturing the screen focus and stop me from even typing this post. Can this be disabled?
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Help setting up scheduled scans
I'm a newbie trying to set up recurring scheduled scans. To schedule a scan, the manual says to click Protection and then click in the Antivirus pane. I don't see an Antivirus pane at all. What am I missing? Thank you!
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Harassment Via emails
I purchased a copy of the VPN, did not find I used it and when the subscription ran out I uninstalled it. I received constant emails trying to get me to buy it again. I rang support and was told that the setting that stopped these emails had been changed so I shouldn't get anymore. I received another marketing email from…
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How to adjust cloud console timezone
Hello, i notice that my timezone on my console is -5 from my local timezone. I am currently on Asia and using GMT+8 timezone. Can you advise how to adjust the timezone on my console so it will sync on my local timezone? THis will be an issue for us during incident investigation also if the time is not synced with our…
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Red x on Protection > Online Threat Prevention
Hi, I just re-installed Bitdefender on a new laptop, and I noticed that everything in the Protection feature looks fine except for the Online Threat Prevention pane. There's a small red x under the blue upside-down question mark.....is this normal or should I uninstall and re-install? It took a long time to find a laptop…
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Bit defender free 3.116.10 overloading cpu
Hi I use a Samsung galaxy with Android 10 & one ui 2.5. Have been using Bitdefender free with no issues till now. Since last update 3.116.10 I get a notification from device security that following app has overloaded cpu (25.4%) do you wish to shut down app? The app/process listed is com.bitdefender.antivirus:scanner .…
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Android pop ups.
I keep getting these pop ups. Like 24 nearly every week and not sure what exactly they are for. See screenshot Any help qould be appreciated. Thanks
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home page
I used to have Norton 360, now installed bitdefender. But norton pops up as my home page, regardless I unistalled it. I prefer to keep my old chrome browser, but norton is showing up
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Mozilla Thunderbird Outgoing Mail Blocked
My outgoing mail is blocked. I have another computer that has identical outgoing mail settings and uses the same ISP. The mail on the computer works just fine. The only difference that I know of is I have bit defend her on my computer. Mozilla suggested that I start my computer in safe mode. However, in doing that I have…
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Need to whitelist a URL from ad blocking
Hello. I have bitdefender internet security and I am receiving an ad blocker prompt in a URL. I am unable to open the URL. I don't have any extension in my Edge browser. Does Bitdefender block the ads?
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access tv
My product is bitdefender total security. I read all the issues about the firewall, however I am lost how I make it so the pc communicates. Can you explain to me how this is done. When I turn off the firewall, I can access the tv via wifi, but when it is on I cant. It is a new samsung smart tv, the wi-fi is set to…
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console for bitdefender not showing up
I have bitdefender installed on 4 computers. Two in my office and two at home. I can see the security console on 3 of 4 installations. However on one installation, I dont see any console. I already uninstalled and reinstalled but that didn't help. I dont think the firewall is activated or anything else.
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Which Bitdefender product do I use?
I have had Bitdefender Internet Security installed on my laptop for a couple of years. I recently upgraded to a Netgear Nighthawk (RAX50) router and I am using the included Armour free trial app on my Apple iphone. Do both of these products provide the same protection or would I have to subscribe to both. This is a little…
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Dark web scan
I’m not an IT pro, just a guy being mindful. Does anyone use BD’s dark web tool, and how satisfied are you with it? Expensive, so I’d like some feedback before subscribing.
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"Suspicious connection blocked" notification will not stop
I'm am getting this notification literally at least every 10 seconds. I have tried disconnecting the wifi and clearing my browsers cache, the messages didn't even stop when the wifi wasn't connected. How do I either stop this or stop all notifications. If I can't solve this soon I'm just going to have to find a different…
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cut the tariff rate
Bitdefender total security began to cut the tariff rate 1-2 months ago . I have been using for 2 years now. Before that, there was nothing like it. I found this out by talking to the support of the provider. They said to turn off the antivirus for a while and speedtest showed the declared speed. How to treat this problem?…
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Bitdefender for Kindle
Greetings, I have Bitdefender Free installed on my Kindle Fire HDX. However, I have noticed that the version in the Amazon Store is 3.2.188 and the one in Google Play is 3.3.268. I have had numerous prompts that a new version is out but when I click on the prompt nothing happens. Will this be updated in the Amazon Store as…
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Bitdefender is hogging all of the CPU power and RAM on my computer and rendered it useless.
It takes 60 percent of my CPU just to run the desktop, with no apps loaded. Bdservicehost seems to be the big user. I have tried turning off Bitdefender and even uninstalled it. No luck. This seems to be a common issue on the discussion board, but I haven't found anyone with the answer. I'm ready to switch to something…
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Public network
I looked in Network and sharing center and see I have a Public Network that says it's enabled. I saw a reference to Bitdefender creates a public network. Would this be the that?
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Russian cyber harassment
To Whom It May Concern, I would like to reach out to you since you are one of the world’s expert in the cyber security. Me and my family are being cyber harassed for many years. I used to live in Russia but moved to United States in 2003. Since then the attacks started. The suspect is the former Russian military- *****,…