-
How can I merge my subscription on my old computer?
I have a desktop computer whose Bitdefender subscription is scheduled to expire in 18 days. I recently bought a new laptop and received a three-year Bitdefender subscription with it. Both devices are on the same Bitdefender account. My laptop now shows that its Bitdefender subscription expires in 1109 days, but my old…
-
How I can remove these popups asking me to allow vs block
How I can remove these popups asking me to allow vs block
-
Refund (Emergency)
Hello I was just charged about 50 minutes ago for an auto subscription that I was unaware of. I would like to continue business with bitdefender but would like to re subscribe next month and not at this moment. The funds taken were ones that I needed for rent this week and the charge is still pending in my bank and if…
-
No Mac Updates in around 48 hours
Running Bitdefender for Mac version 9.3.1.12. When I open the UI and check the notifications, typically will see "Update completed successfully" at least once a day, sometimes multiple times per day. But the last update was near 48 hours ago. When I go to the actions menu and select "Update threat information database" it…
-
Error displaying in Bitdefender Central
I have had Bitdefender for a long time and this year I switched to the family one to protect more devices. I have installed the program and did all the updates and yet my Bitdefender Central says the following: This device isn't protected. Install Bitdefender security on this device to keep it safe. It's already included…
-
Ongoing (1 year +) issue with updates to Mac threat information database...
I've subscribed to Bitdefender for my company's Macs for the past couple of years and over the past year or so I have had to delete and re-install your software every few weeks in order to ensure that I continue receiving the daily (or 2x daily) threat info. database updates. Each time I do so, updates work as expected for…
-
Been requesting for refund within 30 days. NO REPLY FROM SUPPORT FOR A WEEK
So we have been requesting a refund for a week. NO REPLY> ALL WE GET IS AN AUTOMATED EMAIL.
-
Issue Report with Bitdefender Free Antivirus v26.0.27.90
I didn't know where to properly report an issue. Please excuse me if this is the incorrect channel. I had been using BitDefender for about 2 years without an issue. A few days ago I started noticing issues with my PC (Windows 8.1, non-standard setup: Users, ProgramData on D:, Programs on F:). The symptoms were: apparent…
-
NEW SUBSCRIPTION PURCHASE TO EXTEND MY CURRENT SUBSCRIPTION PROBLEM
I have a current subscription that had 344 days 5-devices. When Bitdefender emailed me with another deal I purchased it. Same plan 1-year 5-devices. I did NOT activate it until I sent a customer inquiry to BD and requested that they help me with this new subscription to extend my current one and NOT overwrite a valid…
-
Bitdefender warning about my website's certificate being expired, but it's not.
My website has valid security certificates when I test it using the online certificate checkers. However, on one on my computers, I use BitDefender and when I browse my site, Bitdefender gives me this warning: "firefox.exe attempted to establish a connection relying on an expired certificate to chi11.stablehost.com. We…
-
atc.sys causes high CPU usage when opening Signal Desktop
Symptoms: "System" uses over 33% CPU when opening Signal Desktop. This is not happening with other known Programs on the system that are being opened on a regular basis. How to replicate: Open Signal Desktop. How to check: With Windows Performance Analyzer. Outcome: The atc.sys is (h)eating up the CPU ;) My System: Intel…
-
hoe kan ik dit oplossen
Digitale identiteitsbescherming Wij volgen voortdurend de veiligheid van uw account. Zo zijn we erachter gekomen dat uw e-mailadres [removed by admin] is opgedoken in gegevensinbreuken. 4 GEGEVENSINBREUKEN
-
Why am I seeing the Bitdefender Box2 Red Light go on and off for weeks?
For the last few weeks it seems like every time I look at my Bit Box the Red Wheel is spinning. It is doing it right now as I am writing this post. I have tried Rebooting the box, Router and Computer but it does not seem to have any effect. The amount of time the Red Wheel stays on vary any where from 2 min to 2 hours.…
-
Cannot log into Bitdefender on Windows 10
Hey there, About a couple months ago I reset my Windows 10 computer, after which I wished to reinstall Bitdefender Total Security. I downloaded the .exe file through Bitdefender Central, executed the file, everything went correctly, until I was met with the login screen: I could not proceed after entering my e-mail, the…
-
Is Cheat Engine safe?
I know some people say it's not a virus,but i'm still worried because I have been downloading for years. Also I found in the full system scan there are some trojan files,will those files affect my computer? If those quarantined files are deleted,does my computer stand for safe and clean? Or should I reinstall the system…
-
Exit Bitdefender
I want to suggest a new, very simple feature, that Bitdefender should have: "Exit" I have used Bitdefender for quite some time, but I always had a problem that ended up being a dealbreaker, when I performed very performance intensive things that required my computer's 100% power, I couldn't just exit Bitdefender, so…
-
Task failed! [-6]
I noticed that my 2016 server did not have firewall, etc. installed. When I tried to update the configuration, I got the following message: Failed Task. Reconfigure agent settings(sub-task) has failed on CONNECTSERVER, returning the error message: Task failed! [-6]. Do I need to uninstall and reinstall the agent? Thanks! :)
-
SAFEPAY
I tried to do some banking this morning and i got a pop up that said " The application X USB Display is preventing Bitdefender from functioning correctly. Press close X USB Display and try again." I need help in trying to solve this.
-
Remote locate
Remote locate. Hello I do not want to use this option right now, but when I click not to activate how do I stop this from activating. Motorola android phone 11
-
Exploring the Latest Windows Features: A Discussion Thread
Hello Windows Enthusiasts! As we celebrate my one-year birthday here in the forum, let's kick off a discussion on the exciting developments in the world of Windows! Whether you're a seasoned Windows user, IT professional, or someone just getting started, this thread is open to all. Topic Starters: Windows 11 Adoption: What…
-
BD won't let me install on a Mac without setting up a parental control.
Any way around this? I really don't want to have to set up a parental control/fake parental control. Thank you.
-
Subscription
Have same issue , got subscription and it's showing 200 mb limit , please lemme know how to fix it
-
Website delisting requests - Bitdefender Total Security
Hello, My name is Loïck and I work for ITsense, in technical support. We have been mandated by our client to check and correct the security concerns for the following sites: https://s-n2-73-53.itsense.xyz https://s-n2-73-53.itsense.xyz/s-n2-73-53-phpmyadmin/…
-
Why is my System Scan not running when scheduled?
Quick scan runs fine. This is happening on 2 computers
-
No warning of auto renewal
I have to say I feel a bit let down by Bitdefender this year. I received no 7 day warning or confirmation of auto renewal so now discover from my bank statement that have been charged full price of £74.99. I have used Bitdefender Total Security for several years now (quite happily) and always stop auto renewal to benefit…
-
[RESOLVED] Disinfection in progress when install / uninstall app
Dear Community I have faced the situation when there is a notification about "Disinfection in progress" whenever I install or uninstall specific application. But I have nothing in notifications folder regarding what the threat is etc. Feels like it is BitDefender falsepositively sends me these messages I would much…
-
How to activate my Bitdefender Total security on my android.
Hi there, new to the team (Ex-Kaspersky customer), I tried to activate my subscription on my mobile, using the Total security plan, which should cover Android devices as well, however, it keeps showing as if my android is on trial instead of being a full plan. Could you help me out please?
-
Where can I submit a phishing sample to the Bitdefender Team?
Hi just want to know where can I submit a sample to the Bitdefender Team as I have come across a phishing website where Bitdefender does not block it but Chrome and some other AV's have blocked it. Below is a screenshot for the phishing website which I have checked since I can't post links as yet: Best Regards, Flanksy
-
a question avout the bitdefender widget
hi, it may be a silly one ... when I installed bitdefender and activated the widget.. whenever I started the computer without internet connection the widget started at red claiming it doesnt connected to the service. but, for some reason, when I'm starting the computer now without internet connection it's green.. is it…
-
Auto scan
Hello, How do i change the frequency of my auto scans? i cant find the setting anymore on the app i have set it weekly but i wanted to change a thing