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BD VPN and Microsoft Remote Desktop
Hi MacOS : Sonoma 14.3.1, BD VPN : 5.0.0.80, BD AV : 9.4.1.10, MS RD : 10.9.6 With BD VPN running I can't connect to my Remote Desktop server, with the VPN disabled I can connect fine. Once connected to the Remote Desktop I can re-enable the VPN and everything works fine. Microsoft Remote Desktop is configured to use port…
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Allow a Specific IP address past a port block
Recently support helped me resolve this issue: https://community.bitdefender.com/en/discussion/101647/gravity-zone-firewall-rules-not-blocking-ports However, now I want to allow a specific IP address through this port block. We want to allow a single laptop to RDP into a group of computers but no others. I created this…
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VPN Doesn't Work after Version 27.1.3.14(b)/Locations gone
So my VPN had an update the other day to Version 27.1.3.14(b) & now my VPN is broken. The only thing that appears in locations is "Automatic" and if I attempt to start the VPN, it just hangs & doesn't connect. No error message either. I've tried reinstalling the VPN but this doesn't work. Also made sure that Windows…
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Upload file failed to NAS locally
Hi Team, I am uploading mkv file from my local laptop to my local NAS using FileZilla but everytime it got failed. It is uploading only like 20% and then failed. I tried also another app like WinSCP and it is the same issue. So I uninstalled Bitdefender and tried again the upload and it uploaded successfully. What will be…
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VBS Agent Trojan, VBS.Heur.Morpheus (and other viruses) on my Win 10 PC - help?
Greetings, I foolishly went through a bunch of 15+ year old cd-rom discs that had lots of family pictures - before throwing them out. Of course, one of them had a virus on it and now it/they are on my win10 PC. I Googled how to get rid of VBS Agent Trojan, then I downloaded the half-dozen programs to attempt to get rid of…
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Hello I cannot click into a link on an email as the link is grey. If anyone can help thanks
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My Location
My Location in Bitdefender Central for remotely locating the device is showing 15 km away from actual location. I am worried.Is my system is compromised?
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Chinese fraud gang
Mobile fake base station,It still ****** exists.
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Gravity Zone Network Discovery Problem
Hello, I use Windows active directory and I also have Windows DHCP and Windows DNS. Computers connect to the system both wired and wirelessly. Suppose we install bitdefender on a computer while it is wired. The computer appears as managed in Bitdefender Gravity Zone. This computer then connects to the system wirelessly and…
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Bitdefender still running programs.
Hello. I installed the Bitdefender installer a while back, but decided not go through with the install of Bitdefender (it wanted me to delete my existing anti-virus). I recently checked my Task Manager, and saw that some Bitdefender programs were running. I find this weird, since I never installed Bitdefender, and I…
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removing protection (completely) from a folder
I have two folders that have been wrongly identified as a threat and subsequently some of the files were removed and access is limited. I've restored most of the files but I can't access some of them even though they exist - it seems I have no permission to overwrite them. How do I completely isolate folders from bit…
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Proposal for Bitdefender: Unified Security Management Platform (USMP)
Overview: The Unified Security Management Platform (USMP) is a groundbreaking feature designed to integrate Bitdefender’s existing security solutions into a single, cohesive platform. This innovative feature aims to streamline security management by combining endpoint protection, network security, and cloud security into…
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Covenant Eyes
Hello! I've just tried installing Bitdefender (BD) on my Windows desktop, but it's asking me to first uninstall Covenant Eyes (CE) as it deems it an existing security app. But CE is accountability software, which I need on my machine. I can't complete the installation of BD until I uninstall CE - is there a way around…
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Error when paying my Bitdefender account
Hello I got myself in a mess, and I am hoping that I can get any of you folks to rectify it. I renewed my license on my one version of Bitdefender yesterday and some how Instead of showing a charge of CDN $84.97 I got billed CDN$1,730.00. So there was a massive duplication on my account. Can any of you help me remove the…
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Bitdefender trying to modify my Acronis Backup Files
Bitdefender Total Security tries to modify my Acronis True Image 2019 (ATI) backup files on a removable drive. ATI flags this and gives me the choice to "Allow or Deny Bitdefender the privilege of modifying the ATI ".tib" backup files". I've denied it for now, but ATI keeps notifying me that "bdservicehost.exe cannot…
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Widget Customization
I would like to be able to have more customization options for the widget, such as: Option to adjust size (especially to make it smaller, as there is a lot of negative space in the widget design, so it doesn't really need to be that big) Option to keep the widget always on top Option to show the widget only during…
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Dark Web
Hi, BD has listed some names of companies that have ended on the Dark Web. I am unsure what they mean by changing my password as I have tried to get on the site listed to no avail. What can anyone suggest to get rid of these Dark Web listings. How can I change a password I already used on the listed sites so how will 2fa…
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Refund needed for auto renewal ticket follow up
Good afternoon can someone please assist me with following up on a ticket with getting a refund as i did not request a renewal and then the auto renewal deducted money.
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Setup 2 different logins
How can I setup 2 separate logins (user names & passwords) for the websited?
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VPN won't connect to my Android
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DNS leak
checking different websites for bitdefender's double hope vpn's dns leak shown that it is connected to the google dns servers instead of protected bitdefender servers or suspected proxies. i explored some online blogs and searched a bit more but all the answers are same as below: These are some reports from the top ranked…
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Zoom starting very slow with Bitdefender Total Security
We are running Zoom on Windows on multiple high-end PCs (Thinkpads, Alienware) with Bitdefender Total Security provided through our Netgear Armor subscription. Every time the Zoom client is started, it will take 1 to 2 minutes to launch with a message "Not connected" and whenever a meeting is first started it will take…
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Why are different options offered in different countries for the same product?
I’m looking at purchasing Bitdefender Family Pack however in Australia this product doesn’t include email protection or the password manager but the family pack options on the US site does. Why are the options different between the countries? Are there any issues purchasing from the US site even though I’m in Australia or…
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quarantined items password protected
not sure to go on this topic?but i did a scan (bitdefender total security) on my old windows 10 ssd (D:\now external from my new ssd installed to the same laptop(C:\anyho and it pick up quarantined items with a password protected and in tried the passwords i knew to delete it didnt work so now its stuck in quarantine the…
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network access denied 138 permission to access the network denied, This is used to distinguish
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Is anyone else seeing elevated CPU usage from svchost and EPSecurityService?
We recently noticed one of our in house servers was running at a sustained CPU usage (where it normally is mostly idle). Not massive, but enough to wonder what was going on. Spent a few days troubleshooting it, figuring it was some corruption or patch issue. But when we started looking into our other client servers, we…
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GravityZone login issue.
Since yesterday I am facing an issue where I am trying to login to GravityZone and it just keep on looping in the login screen. We have 2FA setup on the account. When I try to log in, after credentials it goes to loading screen even before the 2FA prompt and then goes back to login screen. Not sure what the issue can be.…
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Turn Off Automatic Renewal
Hello, how do I turn off automatic renewal?
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I just bought a new computer which has bitdefender installed. It wont update completely and freezes
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HTTP 403 error
I just recently converted from Kaspersky to Bit Defender and now I cannot access 247sports website. All Windows PCs have this problem but iPhone and iPad do not. I get a http 403 error indicating some certificate issue. Is bitdefender somehow blocking this website and if so, how do I prevent it?