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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

I have been going around in circles trying to find away to contat SOMEONE in this company
I want to cancel my subscription and i keep going no where on the website. I need to cancel my subscription, there is no email address, live chat, nothing
Has anyone come across the tinyburner.exe at startup?
I suspect that this executable file is a trojan, ransomware, malware etc…, or some sort. It has been installed on my computer for the past few months until I finally got kicked out from my own computer without me doing anything. I got hacked and large sum of money was withdrawn from my Binance Exchange crypto account. I…
Is normal to receive this prompt by Password Manager on my smartphone?
Sometimes ( often to be honest ) when I insert a password on my smartphone, after a while I get this kind of pop up/prompt by Password Manager : Is this normal? Is a real prompt from the app or something else ?
How do I get Outlook to start after latest Bitdefender update?
Desktop Outlook will not start even in safe mode after the latest Bitdefender update. How do I get this to work?
The log shows an error. Can AI glasses speak by themselves?
Who has encountered this situation?
2F Auth
Hello, I've changed the cellphone and lost generation of the code. I used microsoft authentificator. I know the account and password but lost the connection to the gravityzone. Any advice to disable 2-Factor Authentication to active in the new device? Thanks very much!
How to delete GravityZone Cloud Control Center account
I have 2 GravityZone accounts that I want to delete. Please note, I'm not talking about Bitdefender Central accounts, I know how to delete that, I'm talking about GravityZone Cloud Control Center accounts. Thanks.
Keylogger on Replacement Keyboard
Hello, I'm looking to purchase a replacement unbranded keyboard for my Asus laptop off AliExpress and it's got me thinking. Is it possible for it to have a keylogger installed on it? Would Bitdefender pick it up if I do a keylogger scan or does that only scan for keylogger software on the OS? thanks
Does B.D. Work profile effects Express vpn or other system work outs?
i need more explanation about work profile of b.d. as details provided here r not enough: https://www.bitdefender.com/consumer/support/answer/2063/#:~:text=The%20Work%20Profile%20has%20been,when%20the%20Work%20Profile%20activated%3A&text=All%20Bitdefender%20alerts%20and%20pop%2Dups%20are%20disabled or here:…
ljaz cdaz crypto virus ransomware pirate fee
My pictures were encrypted with ljaz and cdaz viruses, I can't decipher them
VPN Need to resolve error code 2
BItdefender VPN installed and worked fine for years. 2/10/2025 After an update to the VPN, no longer connects to automatic server (USA) Also will not connect to Canada or Belgium. "An error occurred while trying to connect (error code 2)." Summary: Was working just fine. I made no changes whatsoever to the computer. After…
Please remove our domain from your blacklist asap
Hello, You have categorized our site as malicious. We have already proceeded with all the characteristics and we have no virus Can you please remove it? thank you
Obvious Malware (to me) that Bitdefender does not detect, what do I do from here?
So I accidentally installed a trojan today because I was exhausted and confused a google ad for the download button of a legitimate product, the stupid part on my part was not stopping to think about why this installer was called "PC Appstore" (I really should've known better, but its too late for common sense to save me).…
Why is my VPN blocking my Internet.
When I turn on my VPN or it on automatic, my internet is blocked .How do I fix this?
Wifi calling not automatically starting
Google Pixel 7 Pro, Android 15 (but happened since 12) I've searched to see if this topic has been covered, couldn't see, and apologise if it has. Quite often, wifi calling won't automatically initiate, and I have to turn aeroplane mode on then off (or reboot) to get it started. Not the heaviest user, so don't really…
Android APK without googleplay
Can you purchase Bit Defender and install onto an android device without using googleplay. I have numerous devices which are going to be pre-setup in a kiosk mode without being assigned or logged into a googleplay account. I wish to manage these and remote update from a centralised system i.e. Bitdefender central, but need…
MODFLOW 6: USGS
Threat Name: Gen:Variant.Lazy.369254 when unzipped. Please check Notification I received: The file E:\Install\MODFLOW_MODELMUSE\mf6.6.0_win64\bin\mf5to6.exe is infected with Gen:Variant.Lazy.369254 and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clean. Link to the file:…
Suspicious Adobe Files
@Alexandru_BD @Flexx @Scott i received an adobe file in my proton mail, downloaded it , but it could not be accessed via adobe/other softwares due to it's corruption, then the sender company sent me another file, this time idm showed that file with a whatsapp icon: After Downloading it's display was like this: The other…
I was offered a 12 month extension of my Bitdefender coverage and was short changed
Although my initial Bitdefender purchase was in March '24, in January '25, I received an offer to extend my initial 12 month coverage an additional 12 months. I purchased the extension only to find that the new coverage would expire in Jan '26; only 10 months of coverage. My order ID was 248344202. Please see that this…
Is anyone else having difficulty accessing TIAA.COM while usinf Bitdefender VPN.
Bitdefender VPN seems to be preventing access to a website I use frequently. I am a Mac user and I'm runinng the latest version of Sequoia on a3 year old MacBook Air. Recently I have started having problems getting connected to TIAA.Com. When I enter my credenytials sometimes it connc=ects me to the website, but…
362 system files password protected on my refurbed laptop - should I be worried?
Hi, I purchased a refurbed laptop via Amazon warehouse (Amazon is the seller). A scan reveals 362 files are password protected - some are mine, but here are a few examples of what I found. Should I be worried? Appreciate any advice. thanks C:\Windows\MFGSTAT.zip=>zeus.log…
Is there a way to transfer to another subscription? Or I have to cancel to change to new one?
I wish to get total security version of sub from antivirus plus. If there is a way to transfer, that be great but I can cancel and re sub to it if needed. Ty.
Bitdefender VPN Disconnection Every 3 to 4Mins
Bitdefender VPN Version: 27.2.2.2(b) Issue: Receiving VPN error: The Kill-Switch is currently protecting your privacy. For immediate access to the Internet please disable it Receiving VPN error: The vpn connection has stopped because of an error: 301 (DisconnectedError)…
how do i contact a Bitdefender representative to reset my account.
how do i contact a Bitdefender representative to reset my account.
App Lock won't allow me to lock Bitdefender App itself with Biometrics
The App Lock looks good, but I cannot use it to protect the Bitdefender App itself (it's not listed to select). Therefore if someone were to snatch the phone when it was unlocked, all they would have to do is fire up Bitdefender, go into App Lock and disable it for all of the Apps. Am I missing something or is there a way…
Facebook Scams You Need to Know About
In an effort to raise awareness and help protect our community, we are starting a new thread dedicated to reporting Facebook scams. In the digital age, social media platforms like Facebook have become an integral part of our daily lives. However, with convenience and connectivity come various threats, including numerous…
Why is BD Password Manager to SecurePass upgrade so difficult.
It requests a new Master Password; it won't accept my previous 10-digit one & at 13 letters/numbers it says the Password is ''too short'' & at 14 it says ''not complex enough''. And if your password requirement is so complex how will we commit it to memory? Can I choose not to upgrade & stay with Password Manager which…
On iOS, Spotify covertly uses location with no option to disable
Hi, I am attaching some screenshots about behaviour that seems, to say, plain wrong, on iOS. Why does Spotify (Legal entity in Luxembourg, Sweden) feel entitled to hijack my phone's location settings? Note: I am a Romanian national, but using Bitdefender inside EU / European Single Market Area (EEA). I mean, there are…
I forgot my App Pin
I wrote do an my App Pin but its not working. When I click FORGOT PIN it goes back to the Dashboard. I am so upset as others have had this same issue so why hasn't Support fixed it. Thank God that I have a second phone. Suggestion's
PIN on a droid phone
I have 2 Samsung Galaxy S8+'s. The first phone was my main phone. I had a second S8+ for a backup incase my original phone broke. So my original phone is starting to act flakey so i am switching over to my 2nd phone. switched over the sim card. before I switched over the sim card I uninstalled Bitdefender using the PIN I…

I have been going around in circles trying to find away to contat SOMEONE in this company
I want to cancel my subscription and i keep going no where on the website. I need to cancel my subscription, there is no email address, live chat, nothing
Has anyone come across the tinyburner.exe at startup?
I suspect that this executable file is a trojan, ransomware, malware etc…, or some sort. It has been installed on my computer for the past few months until I finally got kicked out from my own computer without me doing anything. I got hacked and large sum of money was withdrawn from my Binance Exchange crypto account. I…
Is normal to receive this prompt by Password Manager on my smartphone?
Sometimes ( often to be honest ) when I insert a password on my smartphone, after a while I get this kind of pop up/prompt by Password Manager : Is this normal? Is a real prompt from the app or something else ?
How do I get Outlook to start after latest Bitdefender update?
Desktop Outlook will not start even in safe mode after the latest Bitdefender update. How do I get this to work?
The log shows an error. Can AI glasses speak by themselves?
Who has encountered this situation?
2F Auth
Hello, I've changed the cellphone and lost generation of the code. I used microsoft authentificator. I know the account and password but lost the connection to the gravityzone. Any advice to disable 2-Factor Authentication to active in the new device? Thanks very much!
How to delete GravityZone Cloud Control Center account
I have 2 GravityZone accounts that I want to delete. Please note, I'm not talking about Bitdefender Central accounts, I know how to delete that, I'm talking about GravityZone Cloud Control Center accounts. Thanks.
Keylogger on Replacement Keyboard
Hello, I'm looking to purchase a replacement unbranded keyboard for my Asus laptop off AliExpress and it's got me thinking. Is it possible for it to have a keylogger installed on it? Would Bitdefender pick it up if I do a keylogger scan or does that only scan for keylogger software on the OS? thanks
Does B.D. Work profile effects Express vpn or other system work outs?
i need more explanation about work profile of b.d. as details provided here r not enough: https://www.bitdefender.com/consumer/support/answer/2063/#:~:text=The%20Work%20Profile%20has%20been,when%20the%20Work%20Profile%20activated%3A&text=All%20Bitdefender%20alerts%20and%20pop%2Dups%20are%20disabled or here:…
ljaz cdaz crypto virus ransomware pirate fee
My pictures were encrypted with ljaz and cdaz viruses, I can't decipher them
VPN Need to resolve error code 2
BItdefender VPN installed and worked fine for years. 2/10/2025 After an update to the VPN, no longer connects to automatic server (USA) Also will not connect to Canada or Belgium. "An error occurred while trying to connect (error code 2)." Summary: Was working just fine. I made no changes whatsoever to the computer. After…
Please remove our domain from your blacklist asap
Hello, You have categorized our site as malicious. We have already proceeded with all the characteristics and we have no virus Can you please remove it? thank you
Obvious Malware (to me) that Bitdefender does not detect, what do I do from here?
So I accidentally installed a trojan today because I was exhausted and confused a google ad for the download button of a legitimate product, the stupid part on my part was not stopping to think about why this installer was called "PC Appstore" (I really should've known better, but its too late for common sense to save me).…
Why is my VPN blocking my Internet.
When I turn on my VPN or it on automatic, my internet is blocked .How do I fix this?
Wifi calling not automatically starting
Google Pixel 7 Pro, Android 15 (but happened since 12) I've searched to see if this topic has been covered, couldn't see, and apologise if it has. Quite often, wifi calling won't automatically initiate, and I have to turn aeroplane mode on then off (or reboot) to get it started. Not the heaviest user, so don't really…
Android APK without googleplay
Can you purchase Bit Defender and install onto an android device without using googleplay. I have numerous devices which are going to be pre-setup in a kiosk mode without being assigned or logged into a googleplay account. I wish to manage these and remote update from a centralised system i.e. Bitdefender central, but need…
MODFLOW 6: USGS
Threat Name: Gen:Variant.Lazy.369254 when unzipped. Please check Notification I received: The file E:\Install\MODFLOW_MODELMUSE\mf6.6.0_win64\bin\mf5to6.exe is infected with Gen:Variant.Lazy.369254 and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clean. Link to the file:…
Suspicious Adobe Files
@Alexandru_BD @Flexx @Scott i received an adobe file in my proton mail, downloaded it , but it could not be accessed via adobe/other softwares due to it's corruption, then the sender company sent me another file, this time idm showed that file with a whatsapp icon: After Downloading it's display was like this: The other…
I was offered a 12 month extension of my Bitdefender coverage and was short changed
Although my initial Bitdefender purchase was in March '24, in January '25, I received an offer to extend my initial 12 month coverage an additional 12 months. I purchased the extension only to find that the new coverage would expire in Jan '26; only 10 months of coverage. My order ID was 248344202. Please see that this…
Is anyone else having difficulty accessing TIAA.COM while usinf Bitdefender VPN.
Bitdefender VPN seems to be preventing access to a website I use frequently. I am a Mac user and I'm runinng the latest version of Sequoia on a3 year old MacBook Air. Recently I have started having problems getting connected to TIAA.Com. When I enter my credenytials sometimes it connc=ects me to the website, but…
362 system files password protected on my refurbed laptop - should I be worried?
Hi, I purchased a refurbed laptop via Amazon warehouse (Amazon is the seller). A scan reveals 362 files are password protected - some are mine, but here are a few examples of what I found. Should I be worried? Appreciate any advice. thanks C:\Windows\MFGSTAT.zip=>zeus.log…
Is there a way to transfer to another subscription? Or I have to cancel to change to new one?
I wish to get total security version of sub from antivirus plus. If there is a way to transfer, that be great but I can cancel and re sub to it if needed. Ty.
Bitdefender VPN Disconnection Every 3 to 4Mins
Bitdefender VPN Version: 27.2.2.2(b) Issue: Receiving VPN error: The Kill-Switch is currently protecting your privacy. For immediate access to the Internet please disable it Receiving VPN error: The vpn connection has stopped because of an error: 301 (DisconnectedError)…
how do i contact a Bitdefender representative to reset my account.
how do i contact a Bitdefender representative to reset my account.
App Lock won't allow me to lock Bitdefender App itself with Biometrics
The App Lock looks good, but I cannot use it to protect the Bitdefender App itself (it's not listed to select). Therefore if someone were to snatch the phone when it was unlocked, all they would have to do is fire up Bitdefender, go into App Lock and disable it for all of the Apps. Am I missing something or is there a way…
Facebook Scams You Need to Know About
In an effort to raise awareness and help protect our community, we are starting a new thread dedicated to reporting Facebook scams. In the digital age, social media platforms like Facebook have become an integral part of our daily lives. However, with convenience and connectivity come various threats, including numerous…
Why is BD Password Manager to SecurePass upgrade so difficult.
It requests a new Master Password; it won't accept my previous 10-digit one & at 13 letters/numbers it says the Password is ''too short'' & at 14 it says ''not complex enough''. And if your password requirement is so complex how will we commit it to memory? Can I choose not to upgrade & stay with Password Manager which…
On iOS, Spotify covertly uses location with no option to disable
Hi, I am attaching some screenshots about behaviour that seems, to say, plain wrong, on iOS. Why does Spotify (Legal entity in Luxembourg, Sweden) feel entitled to hijack my phone's location settings? Note: I am a Romanian national, but using Bitdefender inside EU / European Single Market Area (EEA). I mean, there are…
I forgot my App Pin
I wrote do an my App Pin but its not working. When I click FORGOT PIN it goes back to the Dashboard. I am so upset as others have had this same issue so why hasn't Support fixed it. Thank God that I have a second phone. Suggestion's
PIN on a droid phone
I have 2 Samsung Galaxy S8+'s. The first phone was my main phone. I had a second S8+ for a backup incase my original phone broke. So my original phone is starting to act flakey so i am switching over to my 2nd phone. switched over the sim card. before I switched over the sim card I uninstalled Bitdefender using the PIN I…