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Replaced Kaspersky using Bitdefender now facing issues printing safepay
Hi I replaced Kaspersky that I have been using for years using Bitdefender few days back. Printing in safepay is a nightmare. I saw users have complained on various issues related to this for years but does not look like they have been considered much. No print options shows up and just print all (utter illogical behavior)…
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How do I track Ticket ID: 1009760713?
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Not allowing shutdown just restarts
Running Windows 10 and installed bitdefender a few months ago. When I try to power of my PC it just restarts instead. This happened in the past and I had to reinstall. Why has this happened again after running for several months fine?
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Bitdefender Stickers
Are there any Bitdefender Stickers I could buy perhaps? I'd like to stick on the back of my laptop for decoration
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Lost My Bitdefender Total Security Software Password
Hi, I lost my Bitdefender Total Security software password. How can I reset it? This is the password to change settings in the app. I can still reach Bitdefender Central. Operating System: Microsoft Windows 10.0.19045 Bitdefender Total Security: Build 27.0.44.217 Thank you.
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After update
On news sites the VPN eliminated the comment section on news articles and now it is eliminating the news site altogether. I turned off adblocker and anti-tracker and the major news site is still blocked. What do I need to do to correct this, I've looked every where for a list of sites that VPN has blocked but can't find…
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Is this a SCAM? [Update: No, it's a genuine initiative by Bitdefender]
I just received an email from bitdefender@hello.bitdefender.com inviting me to participate in an online chat the week of December 16th, 2024 to share thoughts on the new digital experience on which BitDefender is working. As compensation for participating, they will deposit $70 in my PayPal account. The website to sign up…
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FOSS software being marked as malware/pua, false positive submission system doesn't work
I noticed Bitdefender Free detects "Angry IP Scanner" as some hack tool/PUA with a frightening looking name so I wanted to submit false positive. The page: https://www.bitdefender.com/consumer/support/answer/29358/ doesn't function at all. I even added the pointless screenshot. My bug report to Angry IP Scanner repo issues…
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Complete Disable
How can I completely disable all Bitdefender protections?
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The Secret Santa Scam - Your Holiday Generosity Could Cost You
As the holiday season approaches, many look forward to gift exchanges and the spirit of giving. While Secret Santa traditions are meant to bring joy to friends, families, and workplaces, scammers have found ways to exploit this festive activity. A relatively old scam, often circulating on social media, is turning a beloved…
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cancel and then upgrade
I purchased Total Security on 09/09/24. I would like to upgrade to Ultimate Security, but I have 9 months left on Total. Can I cancel and get a refund and then buy Ultimate?? Or what's the best thing to do?? I don't want to wait 9 months to upgrade. Thank you for your help.
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Chrome blocked more than Edge
Hello, I have found lots of posts about Bitdefender's blocking of suspicious connections, and think that I understand the hows and whys of it. What I haven't found is anything that addresses the blocking of Chrome over against Edge. I find that Chrome pages are blocked often on my laptop for suspicious content. Edge is…
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Does Bitdefender Total Security include a file/folder lock?
I was wondering if Bitdefender Total Security has a feature where you can secure folders and files, and only allow access to specific programs?
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Startup scan - Always
Since few weeks ago I observe that BD performs startup scan, always, no matter what I do. Early boot is turned off, scan network shares is off too. Yet it decides to trash my mechanical drive array of 40TB, EVERY single boot. Takes half an hour or so, with extensive seeking. How do I turn it off? Why isn't there an easy…
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SecurePass
Instalei a extensão do SecurePass no MicrosoftEdge (Windows 11) e estou tendo dificuldades em tudo. Primeiro que não há suporte telefônico em português (Brasil) apesar de constar no site um telefone que não funciona. Já usei o contato por e-mail para outros assuntos e o retorno demora de 1 a 2 dias. Vamos lá ! Instalei a…
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Driving Cybersecurity Awareness: Bitdefender’s Immersive Booth at the Las Vegas GP
During the Las Vegas Grand Prix, held from November 21 to 23, Bitdefender enhanced the event with a dynamic activation booth that captivated attendees and showcased the company's commitment to cybersecurity in the fast-paced world of the highest class of single-seater racing. Bitdefender's booth was built inside the track,…
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Can I Disable Windows Defender When I Have Bitdefender??
Hello, Bitdefender team. Can i disable Windows Defender and shutdown all proceses of this antivirus when i have Bitdefender? Thank you in advance.
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Can't Install Bitdefender VPN On Amazon Fire Stick Max. Any Help?
Been struggling looking for a method of install VPN on Firestick, the issue made because Amazon and google won’t play nicely together.
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can I install vpn on firestick or Roku
I would like to know if I can install bitdefender vpn on a firestick or Roku devices before I buy one. Thanks for any help in advance.
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How to disable scanning Recycle Bin
Every time I connect my WD My Passport to my computer, Bitdefender begins scanning the Recycle Bin on the drive. Because there are a lot of deleted files in the Recycle Bin, the scanning continues for many hours. Can scanning of the bin be disabled? How? Thank you.
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VPN configuration not added to MacBook or iPhone. Can I manually add it?
I think the network I’m on is blocking VPN…. but my coworker is using his Bitdefender VPN on his iPhone without issue. He however already had the configuration on his phone prior to joining this network. I’m offshore, without mobile data or another network for internet access.
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Bitdefender Stalled
I ran my Bitdefender on a full system scan. It got stuck on the Microsoft store app and stayed there for an hour or more. I shut it down, incomplete. This morning I downloaded the Bitdefender online scanner and it will not open! Any ideas?
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Bitdefender scan ends prematurely
Hi, I have a lot of files to scan. I let the scan run for over 2 days. Unfortunately, it is hanging up on something and closing the scan with an error. The second time I ran it, the scan just closed. I am now scanning each directory separately to narrow down what file/directory is causing the trouble. It might be a corrupt…
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Help, I installed the app with the VPN on another country, can't install in mac
I installed the app on Android, and I bought the plan while my VPN was inadvertently on another country. I sent myself one of the invite codes and when I try to continue with the Antivirus Agent, it keept closing the window after I log in on the installation pop up. I installed again the app on my mac with my VPN on the…
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Web protection is turning off randomly.
As you saw in the title, my web protection is turning off every time I turn off my phone and sometimes when I’m on. Can someone please explain. I am a bit worried.
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vpn not connecting automatically
It has just started recently VPN is not connecting automatically I am having to wait a long time having to go in/out of VPN icon before it will connect today it connected after a while in the Netherlands before I hit the uk box
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Safepay for some banks are being blocked by Encrypted Web Scan and a solution
I was unable to authenticate with some banks using Safepay (Safepay v30.9.25.53, Bitdefender v27.0.44.217). Bitdefender Support Chat suggested "temporarily" disabling Encrypted Web Scan (under Bitdefender Protection » Online Threat Prevention » Settings). It was verified that Safepay could finish connecting online with…
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After installing EndPoint, my local printer takes a long time to print
I noticed that after installing EndPoint, my local printer, it took a long time to print, causing my production to slow down, as I had to wait a few seconds to start printing. Before installation, printing was instantly. Has anyone had the same problem or a solution for this? **GravityZone Business Security Premium Best…
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Bitdefender updater control
Hi everyone, Would it be possible to have an updater control feature that gives the user control over what updates are installed and what updates are not. For example lets say there's a new version of bitdefender but this new version has a bug, to prevent this new version from being installed you would have to disable the…
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XDR Network Sensor Testing
Hello, I'm trying to test XDR Network Sensor, I followed up the instruction and set up two network adapters in Hyper-V manager as asked, but the virtual appliance doesn't show up in the Gravity Zone Console. One thing I noticed is in the first option of setting up network configuration is that on either eth0 or eth1 I…