-
Editing my own hosts file...good grief!!
I'm trying to simply edit some entries in my Windows hosts file, but Bitdefender keeps telling me I cannot because the file is open in Vulnerability.scan.exe. I've seem some quick suggestions by the mods here to simply disable vulnerability scan for the hosts file, but that does NOT work. So far I've tried turning off…
-
Does Bitdefender protect from addition of hacker foreign ip addresses
I had a scammer try to sell me a computer clean up of hacker foreign ip addresses on my network. Is this a real thing and does Bitdefender protect against added foreign ip addresses.
-
Upgrading to Premium
I've just bought (yesterday) a subscription to Total Security and was wondering if there's a way to upgrade without having to purchase an entirely new subscription?
-
wildcards in ATD exceptions
I manage the certificates for our environment so I sometimes need to see what the real certificate is. Bitdefender replacing all certificates on my endpoint does not help. ;-) There are too many hosts to keep listing them individualy in my exception list, so I want to use wildcards. Now either the documentation is missing…
-
Trojan.******.GenericKDZ.21960
Hello, Within bitdefender i get alot of Trojan.******.GenericKDZ.21960 messages. Bitdefender deletes or disinfects the items. (See attached file). I scant the laptop for malware, but could not find any. Does anyone have any ideas how to get rid of this permanently Regards, Ramon
-
Zacks data breach
I have been notified by Have I Been Pwned that my data is in the Zacks data breach. As far as I know, I have never set up an account with Zacks. I assume that some site that I have an account with uses Zacks as an underlying service for providing financial research data. Does anyone know a way to find out what site that I…
-
VPN/OUTLOOK 365 conflict
First time here need guidance. Having trouble with my VPN interfering with outlook 365 email. When VPN is enabled outlook mail ceases incoming until I disable VPN... I've spent 2 whole days reading all I could find (Google etc.) but nothing seems to work even down to changing SMTP Port numbers? Frustrated to say the…
-
Optimization of update processes
Hi, in Bitdefender Home is it possible to optimize the "Bitdefender Update Downloader" process and later the "Bitdefender Test Engine" process? Because they use a lot of hard disk resources for many minutes, around 5 minutes every time you start your PC and every time Bitdefender is updated (see image). Obviously this is…
-
setting exception for Thunderbird does not allow applying to virus protection. What am I missing?
Why does Bitdefender not allow an exception for Thunderbird to be added for
-
Risk Management(ERA) not data
Hi, All Have you meet this problem. When I install BEST to new client and execute Risk Scan. It shows successfully. Risk Management is not data. How can I resolve this issue ? Thank you Sam
-
How to get Bitdefender running after resetting Windows ?
I have Dell XPS 17, wth BitDefender Total Security (BTS), Windows 10 I recently had to re-install Windows. Everthing is back to normal - except BTS. There are no entries in Task Manager. I can see here: https://central.bitdefender.com/devices/xxxxx/details Says Device "Desktop-xxxxxT1" is protected. Apps Installed: BTS No…
-
Virus is not being detected
I bought Bitdefender specifically because my wife downloaded something with a virus and it is not detecting it. Scans keep coming back stating everything is fine. I ran multiple full scans and even scanned specific chrome and download files. However, every time I turn on the PC, Google Chrome send a bunch of system alerts…
-
Je n'arrive pas à fermer la notification sur mon écran
Bonjour, Je n'arrive pas à fermer la notification de Bitdefender dans l'image. Y a-t-il une solution? Je ne souhaite pas désinstaller/réinstaller car je veux que mon antivirus reste opérationnel. Sinon, si je dois réinstaller, est-ce que vous pourriez m'expliquer la raison pourquoi cette notification bloque comme cela?…
-
android web protection report shows no activity in last couple weeks
For the last couple of reports,Android shows no web activity. Web protection shows on when I periodically check, and I double checked the permissions and accessibility settings.
-
memory integrity
I've noticed with the installation of Bitdefender that my memory integrity in Windows Security is turned off and I'm not able to turn it back on. Anyone else have this issue and know how to fix?
-
Having issues with a password
Bitdefender asks for a password when I try to add an exception. This is not the same password as my account password. I do not remember setting this password. In the documentation, it says: To configure password protection for the Bitdefender settings: 1. Click Settings on the navigation menu on the Bitdefender interface.…
-
Effective date of download
I just purchased and downloaded an update to my Bitdefender internet protection package. Does this new purchase become active the day I bought it or when I active it? My current subscription expires in late July, so I'd prefer not to activate my download until the old version is about to expire.
-
Game Mode does NOT work!
I tried to enable the so-called "Game Mode" in a hope to get rid of those moronic pop-ups, but I still keep getting them. Let me be clear, I do NOT care why the pop-ups appear. I just don't want to see them, that's why I enabled "Game Mode" in the first place. But, it doesn't do anything. Also, why the hell can't adjust…
-
I want to cancel my Bitdefender Password Manager subscription how do I do this please??
I would like to cancel my Password manager please can you help?
-
Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
-
Bitdefender scan said no account leaks, but ID Notify found email on dark web
How do I reconcile these two different scenarios? I received notification that my main email was "found on the dark web", yet Bitdefender indicates the same account being monitored found no leaks. How concerned should I be?
-
version 27.0.14.69
hi why not received this update for bitdefender premium ?
-
How to circumvent a false positive "infected file"
Today, for some reason, Bitdefender decided that the Windows diagnostic tool LicensingDiag.ps1 is infected: The file \\OF-Pub-NAS1\Public\Product Downloads\Windows Diagnostic Tools\LicensingDiag.ps1 is infected with Heur.BZC.PZQ.Boxter.989.A320B4FE. Bitdefender blocked this item, your device is safe. It's possible that…
-
Malware or keylogger not detected
Hello, I think that I have a malware or keylogger that BD doesn't detect. In a week, I have had a Meta, my job, and google accounts tried to be stoled. I have tried Windows, Avast, and BitDefender to check my system without any positive detection. No other devices has been connected, well, my Androind (not…
-
Where do I go for assistance on an incomplete scan?
Hello. We have a very small office consisting of 4-5 active endpoints. One endpoint consistently stalls out at 34% when we task a full scan. The scan reads incomplete after trying to run for 25 hours. How do I know what is causing the scan to stop at 34%? How do I fix this, depending on cause? I can't even find the scan I…
-
Reveal in Finder
Hi all, first post. I occasionally find that my Antivirus (v9.3.0.12) cannot remove a threat and asks me to do it manually. In the online help it says The scan log indicates there are still unresolved items. How do I remove them? The unresolved items in the scan log may be:● restricted access archives (xar, rar, etc.)…
-
Unwanted Bitdefender password manager
I just wasted an hour on my wife's Android phone, trying to keep from installing the Bitdefender password manager (free trial.) The "install" occupied the entire screen and would not let me exit it. Finally, I switched to "install chrome" when I did a restart, which solved the problem. NOW I have an email from Bitdefender…
-
Announcement for users encountering the error -1007 during Bitdefender update
In the event you are encountering the error code -1007 when updating Bitdefender, kindly contact our Support teams for further assistance. You can get in touch with our engineers by choosing one of the contact channels available here: https://www.bitdefender.com/consumer/support/help/ Thank you for your understanding.
-
BitDefender VPN
Hi 30 day trial to test the speed VPN, very bad, only 300 mbps, i have 1 gbps ethernet speed, i tried windscribe and malwarebytes vpn, superior speed 8oo mbps, i tried vienna server for all 3 vpn, please update !
-
Any way to whitelist email addresses from detecting dangerous links?
My wordpress wordfence security plugin sends me a weekly report with lists of ip addresses that have been misbehaving and bitdefender just sees a dangerous ip address in the list and notifies me of a scam alert. I dont need bitdefender to check Wordfence emails and would like to whitelist it but i dont see a way to do so.…