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Malware extensions CanisLupusHattai and ChaohusaurusGeishanensis
My kid, who is always on gaming sites, now has 2 malware extensions that i can not remove. Bitdefender is not detecting them. How do I get rid of these.
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suspicious-bouman.45-148-120-51.plesk.page - what process is this?
Bitdefender just notified me twice: Suspicious connection blocked 8 minutes ago Function: Online threat prevention firefox.exe attempted to connect to suspicious-bouman.45-148-120-51.plesk.page based on a certificate mismatch. We have blocked the connection to keep your data safe, as the certificate used was issued for a…
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Total security 10 devices
I have total security 5 devices running out in two days time, I purchased a new total security 10 devices and tried to replace my old subscription with a activation code which has shown up in my account but when I tried to download it it will not open. Is this because my old subscription has a different number of devices?
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How do I make "Your System is Clean" message disappear automatically?
When a scheduled scan (quick or full) completed, it did so quietly with the window closing after it completed. After a recent update, the window remains open until I click close. Not a major problem, but mildly irritating. How can I change this? Many thanks Win 10-64 Bitdefender Total Security, Build 27.0.30.136
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Scan Flash Drive setting cannot be saved
After the latest update for crypto mining, restarted the system. After this update, on every restart device scan for flash drive is automatically enabled. Even after changing to ASK EVERYTIME, after every restart device scan is auto enabled. Running windows 11 with latest update 23H2 and no other security except…
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How to know whether installation process is working or not
I have a screen that tells me that my desktop isn't protected but when I click on the button to Enable Protection the next screen tells me that a fix is in progress. After a short while, the screen reverts to the previous screen, telling me that my desktop isn't protected. I can see that some activity is continuing on my…
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Bitdefender central not sending notifications
Hi my bitdefender central isn't sending me notification and does it scan for my location by it self because I seen my location pop up next to wifi signal so I opened up central and it said location scanned 1min ago but I didn't scan for my location Samsung s23 ultra Android 14
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Data breach on my email
I checked my email about data breach and turns out in 2020 i had 3 data breaches and one was on cit0day Should i do something even if it is old? since then i already changed passowrds but i'm about to set a password manager, would this help?
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Wall Street Journal
I've started receiving alerts on my Dell desktop about infected web pages when I go to my digital WSJ page. Can't believe this is real. Anyone have that problem?
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How to uninstall SafePay
SafePay creates more annoyances than it's worth for me, so how do I eliminate it from by Bitdefender account? It launches and takes over my screen for banking sites that are on my exception screen. Sometimes I have to reboot my PC to get my system back to normal.
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Password Manager does not open/show vault
Installed Password Manager on new phone When I try to open app it asks for Master Password. Says "It looks like you already set up your account. Enter your Master Password to see your vault" I enter Master password to see vault and app closes. I open app again and same thing happens
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Threat detected by opening a steam game
So, i installed a game from Steam and it's original not cracked and Bitdefender as soon as i open the game it detecs an online threat is this a false positive?
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Why did I get a notification from bitdefender saying it doesn't support this Web browser
Hi I've had bitdefender for a few weeks now and the Web protection says it doesn't support this Web browser but I've only been using 2 chrome but I haven't really used that I use edge more but I didn't open it up at all I only opened up es file explorer up anyone know why it said that and it turned it off I had to turn it…
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how to connect multiple email boxes to the email protection feature?
If I manage multiple mailboxes in my domain in Outlook, how do I connect them to the protect e-mail function?
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Phishing website
I have a website, and it's reported phishing by Bitdefender antivirus, I can go past this but I want to sort this out because we also sell Bitdefender and our clients will see this warning, I contacted support and I still have this issue.
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Please remove our domain mlc.co.id from your blacklist asap
Hello, You have categorized our site as phishing. We have already proceeded with all the characteristics and we have no virus or phishing you can see here https://sitecheck.sucuri.net/results/mlc.co.id Can you please solve this asap?
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Which unsupported browsers do Bitdefender users currently use?
Although Bitdefender covers a wide variety of Operating Systems and big named Browsers like Edge, Google Chrome and Mozilla Firefox; there are still browsers that are unsupported/under supported that leave security holes open for malware and tools that make Bitdefender's other tools leave an inconvenience for the user of…
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Get Rid of Yahoo Browser Default
I prefer Google Searches. Yahoo keeps hijacking my choice. How do I get rid of that auto-default?
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Found Modified Firmware on device, unble to factory reset
Is this a fixable issue? None of the settings are my own. Help
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Website is suddenly blocked - Troubleshooting
Hello Bitdefender Community, i am new to this place because i am looking for a solution. I do host a few website-projects and recently i´ve made the discovery that one of these websites isn´t available for business customers because they are denied the access throught the bitdefender endpoint security. Right now the error…
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Bitdefender blocking software (Articulate Storyline) character library
Hi, Bitdefender is blocking my software Articulate Storyline character library. The software crashes when I import a character. I have turned the antivirus off to test it. Articulate has suggested the exe's to put into the exceptions, but it still will not work. (Advanced threat defense.) Am I missing anything else?
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Installation fail
I have Bitdefender 'Internet Security' 'installable on 3 devices' and used on 2 devices. (laptops) My subscription still has over 40 days to run. On Bitdefender installed on the second device I noticed that VPN standard was not installing when using Safepay. I tried installing the VPN but it kept coming up with an error…
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2FA does not work on iPad and computer
Hi, i don’t know how I managed to get into my account on iPhone, and now trying to get into my account on iPad and computer and 2FA just not working
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Cannot Use premium vpn subscription with other Total Security Subscription
hello, Follow this article, the subscription of premium VPN is separate from other Security subscription. "Is Bitdefender Premium VPN a different subscription? Yes, Bitdefender Premium VPN is a separate subscription from the Bitdefender security solution one." But, When I login Bitdefender VPN to my premium subscription,…
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Trojan.GenericKD.71702778
Ive been playing a Minecraft Modpack, All of Fabric 7. Ive played this 20-30 times but just today got flagged with this "The file C:\Users\\curseforge\minecraft\Instances\All of Fabric 7 - AOF7\mods\argonauts-fabric-1.20.1-1.0.8.jar is infected with Trojan.GenericKD.71702778 and was moved to quarantine. It is recommended…
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Safepay pop-up window will not disappear
I have a problem with a Safepay warning in a pop-up window, advising me to use Safepay when making transactions online. The problem is: it will not disappear. I click on "Not for this page" button, on the X at the corner and even on "Open Safepay" button, and the window simply does not go away, even if I click 50 times in…
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Bitdefender needs to uninstall AVG which does not exist
Hello, I just purchased Bitdefender, and I've been trying to install it. It will not install until I uninstall the current security apps - AVG in particular. I do not have AVG, but, just to play it safe, I downloaded AVG's uninstaller, and, as I expected, it did not remove anything because there was nothing to remove.…
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Vulnerability Scan
I keep getting a message to update Chrome AFTER UPDATING THE DAMN APP A HALF DOZEN TIMES. WTF???
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HOW TO MAKE VPN EFFECTIVE TO THE USER
VPN how to make use VPN effective to the communicator?
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Password Manager in Bitdefender Premium Security
I am reluctant to use the Password Manager partly because I have two or more profiles in Chrome, each of which has its own passwords and I think I read in the details of Premium Security vs Ultimate Security while I was trying to decide whether to upgrade to Ultimate Security rather than renew my Premium Security that the…