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Multiple Bitdefender Accounts
Hey! Silly question: Can I have two separate Bitdefender Accounts created on two different e-mail addresses with different hardware assigned? I know there is nothing to stop me from technical side, however I am wondering is there anything which should stop me from doing that? Like terms of service or anything else? I have…
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Premium VPN - Dashboard question
Hi, I get a notice saying that I can 'install' Premium VPN. I have definitely paid for it. When I click download and execute it just whirrs for a few seconds and nothing changes. When I go back to look at the Dashboard VPN, it shows I can 'install' it still. What am I doing wrong? How can I tell if the little 'whirr'…
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Bitdefender blocks Mac notification banners and alerts
I'm using a Mac with 14.3. When I have Bitdefender running it blocks my calendar notification banners and alerts from popping up. Is there a way to allow BD to allow my notifications while running?
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Bitdefender firewall no longer works and it keeps turning off after the latest update
Hello, I just updated my Bitdefender to 27.0.16.87 version and it required me to restart my Windows 10 PC. After I did that, I noticed that the BD firewall toggle was off, so I turned it back on but still it didn't work. I tried to close BD and start it again, but the firewall still toggles itself off again. I checked…
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VPN keeps disconnecting
when checking VPN status, it is often disconnected with no live connection. This is on MAC and iPhone. What is causing this as one needs to rely on VPN being in place.
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Can bitdefender auto run on my devices?
My old security sw use to run at a certain time in the day (e.g. 2am). Does bitdefender auto run on a PC or IOS? If 'yes'... how do you set it up? Is running bitdefender in batch mode overkill?
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latest windows update
Is there any one out there for same advise on the update i can not install it on my pc it only start and then it drops a lot of people on media have the same thing . Bitdefender also can not install it just telling me about 2 Critical Windows Updates.
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Virus Detection
Good day, I accidentally installed a virus on my pc. Then Bit Defender blocks it but it is already installed. Then Bit Defender said to clean my pc it should be restarted. While restarting my pc, it says that Bit defender is cleaning your pc. Then after that there's a message " Please contact bit defender to clean your pc.…
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What's the problem with i-love-git.com?
We are taking some training on Git from an O'reilly online book and the supplemental resources are on the site i-love-git.com. Bitdefender stops us in our tracks when we try to go there. What's the problem with it?
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VPN on MAC
Hello everyone. I have a problem with Bitdefender VPN for Mac. On a Macbook Pro from 2023 it start automatically and connects to the VPN server. On a Mac Studio in stats but doesn't connects and the same issue in with a Macbook Pro from 2012. The settings are the same on all 3 devices. Also I have 2 devices with Win10 and…
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Error while virus scan in progress
I am getting the following error message while virus scanning on a MacBook Pro (8 core Intel i9, Sonoma 14.2.1): "An error occurred while scanning. Please restart the scan task." After multiple tries the same error occurs every time. I ran Apple's 'FirstAid' utility and it found no errors. Help...
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TV help
I installed VPN on Android TV but on central tell me unprotected to install security. But I can't share link or download. How do I install it.
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cant change setting
I have a bug with the bitdefender app for the bitdefender Box 2 as when I try to change some settings I keep getting the warning that I’m not connected to the bitdefender box but i am connected.
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ALBABAT .abbt ransomware
Hello, I am one of your users worldwide. It was a few days ago that my PC system was infected with ransomware even though I am using Bitdefender Total Security. Anyway, now my system is cleaned, but my files remain encrypted. You were always with your users in such cases, but now you are silent. Not a post, not an article,…
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Subscription upgrade from 10 to 10+ devices
Hi, I am using Premium Security on 10 devices, just noticed that some family packs include up to 25 devices. I understand that I can install the products on 25 devices, but what 5 accounts means? Is it a limitation on individual account of VPN and Password Manager, but can I still use VPN on 25 devices? Regards
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VPN disconnecting
Even though the VPN is set to automatic, it keeps disconnecting. I've already tried uninstalling and reinstalling the app but nothing worked. Do you have any suggestions? Thanks
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Unsecured WIFI Warnings
I live remotely and have not secured my WIFI with a password. BitDefender, however, deluges me with warnings that my unsecured Wifi is a problem. This seems still to occur when I have the VPN enabled. How do I turn off this warning?
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Bitdefender VPN blocks access to Qnap NAS in Windows 11
After rebooting my Windows 11 Computer QNAP Qfinder Pro tells me that it cannot find my QNAP nas. In order to access the Qnap Nas I must disconnect the Bitdefender VPN then Qfinder Pro can access the NAS. Once I am done wth my NAS work I reestablish the VPN connection on the computer. How do I access the NAS with…
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Suggestion for password manager
Hi, I noticed two things with password manager that i would love an improvement about it 1 - The password suggestion on register, when I register in one site, the password manager suggest a really good password, but at this point there's two errors, in first place, there's no copy buttom of the suggested password! I can't…
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Can't install bitdefender plus.
So i had the 30 free trial of bitdefender and decided to buy the plus version. When pressing on install, the .exe file downloads, but when i click on it i just confirm a pop-up and then nothing. Can someone help me with this problem please? Thank you!
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Custom scheduled antivirus scans
I have noticed that in BDIS V26.0.3.29 my custom scheduled antivirus scans have recently stopped working. The schedule information was no longer set in my custom scans, so added it again & saved it. The scan date & time is now shown in the antivirus section. However, the scans are still not running. Is there a bug in this…
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Just did an update and it enabled search advisor? Is "on" the default setting?
Hello! Just noticed today that when i search on google there are some green check marks on the results. Is the first time i am seeing this after years of using BD. After doing some research i know is from a feature called Search Advisor. Also, it happened after Bitdefender updated. I am wondering several things: 1) Todays…
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Is Hydra.exe supposed to be running on my computer with VPN Premium??
Did a little system exploring today, and noticed that a program labeled as hydra.exe was eating up all the data it could from my laptop/VPN connection...did some searches and found that it COULD be a legitimate program that's needed for the VPN to function properly...or it could be a Virus and I should just burn my…
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What are the default settings for Online Threat Prevention section?
Hello, Just wondering where i can find the default settings, factory settings, for each entry in the Online Threat Prevention section of BD Total Security. Thanks
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Is there a problem with One Click Optimizer?
Just within the last week or two, One Click Optimizer has stopped working. When it is run within a standard user account, it prompts for the admin password, as usual, but does nothing (literally). If it is run as Administrator, it still does nothing. I have tried re-installing Bitdefender, to no avail.
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Netgear Armor by Bitdefender Doesn't know why the URL is being blocked. Where do I go from here?
I started getting notifications on my phone for a malicious URL being blocked by Netgear Armor. I logged into my Armor account on my PC and it is showing a few times this URL was trying to be accessed from my cellphone. I did not browse to this URL. It seems to happen when my phone is just sitting idly.…
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GT:JS.Acsogenixx.5.01A7D5F3
Hello All, Do you know how the threat name "GT:JS.Acsogenixx.5.01A7D5F3" behavior? Bitdefender classifies it, I need to know what is it?
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Auto Connect with Android phone not functional
On my android phone, I have the VPN "auto connect" selected "ON" whenever it connects to a public wi-fi or unsecured network. However, it never does. I always have to turn it on manually.
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Cancelation, refund and disabling auto renew
Hello, yesterday i bought a Bitdefender total security program for 1 year from bitdefender's turkish site since it uses the countries currency. But i cant manage my payments or get a link from 2checkout to disable the auto renew. I also sent a mail to the Turkish site. I don't know what to do since the payment is a lot…
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Expired Subscription On Correct Email
I have an expired subscription on the email I want to use and an active subscription on an email that I want to change to the expired subscription email. How do I do that?