-
VPN doesn't connect
My VPN stopped connecting on Windows 11. I uninstalled and reinstalled but that didn't help. When I click the connect button I temporarily have no internet connection. I'm having the same issue with my Pixel. Please see the attachments. thanks, Kadshah
-
Can't access work VPN sites with "Scan Network Shares" option enabled
So when the "Scan Network Shares" option is enabled in the Antivirus settings I cannot connect to any of my works VPN sites and pinging them doesn't yeild results. I've added cmmon to the antivirus exceptions but this doesn't work. If anyone has a way to keep this setting enabled and still having VPN access please let me…
-
Bitdefender behavior during update
Hello, Bitdefender recently carried out a version update. It was uninstalled and reinstalled without any information. I was surprised that the Bitdefender icon in the tray had disappeared. Is this normal behavior? Does that mean that I am not protected for the moment during the update? Why am I not asked to restart in…
-
Bitdefender VPN stops WIFI connection
Even though my WIFI is ok, connecting with other devices is noproblem, I can not connect with my WIN10 PC using Bitdefender VPN. Ihave to stop this app. Then the PC connects to the WIFI / internet. I should like toknow why.
-
Why can’t I connect to NC Lottery Com transact business
I cannot connect to NC lottery to transfer or add funds. The site says it cannot recognize my location. This began after I added your VPN. I have tried turning off the VPN as well as using the split tunneling feature. The result and error message is the same. The message says it cannot recognize my location and will not…
-
BDAgent and BDAgentApp startup apps both using the same Exe?
Hi, I seem to have 2 instances of "C:\Program Files\Bitdefender\Bitdefender Security App\bdagent.exe" running in my HKCU\..\Run registry key. One is called BDAgent and the other is called BDAgentApp. Is this expected or should I disable/remove one of them? Thanks!
-
Why 2active bdagent at startup
I have 2active bdagent at startup. Can I deactivate 1? TIA Charles
-
I have BD Total Security. Purchased Premium Security to upgrade
Hi, As per above I still see Total Security in my BD desktop dashboard and when I phoned was told that is fine Premium Security is the upgrade but will still show Total Security. But I am still seeing the Renew in 10 days showing. How do I confirm I have upgraded to Premium Security in my desktop BD dashboard?? Any help…
-
Android scan "Device at Risk"
I have enabled wifi internet and run another scan but this same screen appears again. I can't find a newly installed app. Could someone please advise what next steps I should do?
-
Problem with downloading Bitdefender Total Security
Made my first Bitdefender (BD) purchase today (Total Security), registered on BD Central, and followed the steps there to download onto a first device — my laptop. Did this many times, but every time the result shown in Recent Download History was "Needs permission to download." I'm pretty sure I have Windows 10. I know…
-
I want to install Bitdefender Total Security Individual without uninstalling Malwarebytes.
I am replacing Kaspersky Plus with Bitdefender Total Security Individual. I have uninstalled Kaspersky and UltraAV and their VPNs using Windows 10 "programs and features" . Kaspersky allowed me to run Malwarebytes concurrently by using a setting that ignores the Malwarebytes file. But the Bitdefender installer that runs…
-
Scan doesn't work
I tried to do scan some folders and files from right click option, but it seemed not work. Here is steps. Right click on file or folder Select Bitdefender Scan with bitdefender It worked before.
-
Is Mobile Security truly scanning my files?
I have the 'Scan Storage' option checked, but I only see my apps being scanned with the manual scan. And the screen says "Scanning Apps." I have thousands of files, though the scan shows I am 100% safe with 354. Wouldn't they show up on the list as it scrolls? (Yes, the Galaxy 24 Ultra has been rebooted)
-
BitDefender Blocking Time Machine on Sequoia 15.0.1
I recently updated my OS and discovered that Bitdefender is blocking Time Machine from running. I get these error messages: In the bitdefender Notifications, I get the reason: Do you have to tweak this or can I update some setting to allow for the backupd to work? There was a message on the autopilot recommendations…
-
Should Bitdefender for iOS have a separate Traffic Light extension?
Do you also find that Bitdefender should have a separate iOS Traffic Light extension just like MacOS has? In my opinion the Bitdefender web protection feature isn't stable enough, because it may fall prey to disconnects. This leaves your search results unprotected when you don't notice it.
-
False Positive?
Bitdefender scan found malware/backdoor in a .dmp file and in Provider Data/Drivercrash. I am not able to upload the file to any sites for a test. How likely is it that a Drivercrash and a dmp file was actually malware?
-
Bdagent.exe task failing on Windows 10
When using the Task Scheduler in Win 10 today (for something unrelated to BD) I noticed that there was a bitdefender task that was failing. It was looking to start bdagent.exe and the error was that the file couldn't be found. It was looking for the agent in the "Bitdefender Security" folder. I verified that there was…
-
Trustedresponse.co.in
Has anyone experienced the phishing popups from "Trustedresponse.co.in" and should have Bitdefender caught it?? If so, is there a setting I should have set in Bitdefender. Thanks Randy
-
Can Bitdefender VPN be installed on a Amazon Fire Stick?
Can Bitdefender VPN be installed on a Amazon Fire Stick? I see this question has been asked before, but the last time was 2022, is there any updated information on this subject? TIA
-
Email Address
Please tell me the email address for BiDefender tech support
-
Save Settings
How can I save Bitdefender settings for a new installation ? Thank you for your reply.
-
Problem with Bitwarden
I have been using Bitdefender and Bitwarden for more than a year. Both have worked very well for me. In the last month I have had trouble getting Bitwarden to work on my personal system at home. It works fine on my phone, Work PC and even my wife's system (on same network at home). I have been working with Bitwardens…
-
Bitdefender warns of "Gen:Variant.Lazy.593326" attack; why?
Hello all, Bitdefender warns Gen:Variant.Lazy.593326 when an alarm runs on the “Atomic Alarm Clock” software and initiates cleanup. I think this is a false positive, if it is not a false positive I don't understand why: I have been using the software for many years Bitdefender does not show alerts most of the time;…
-
le service de protection des Emails fonctionne-t-il ?
Bonjour à tous, J'ai activé le service Bitdefender de protection des emails sur un de mes comptes de messagerie il y a une dizaine de jours. Or les compteurs des emails dangereux et des emails sûrs toujours à 0. Comment paramétrer ce service afin d'être certain qu'il soit opérationnel ? Merci. Jax.
-
Missed called with rare Message that does not appear elsewhere
I received a strange message along with a missed call notification from an unknown number on my phone. Instead of the usual ‘missed call’ alert, it showed a random, incoherent sentence. Could this be a sign of a security breach or malware? What steps should I take to ensure my device is safe?
-
Unable to update billing address in Bitdefender central
Hi everyone, When updating my payment details in central I noticed my billing address was set to the wrong country for some reason. I then changed it to the correct country but when I log out of central and then log back in it is again set to the wrong country. I've submitted a ticket to support.
-
Extremely Bad Support from Bitdefender
Never really had a problem with the product until you needed help and the support is so bad! The support is typically non-existent and the support staff is extremely rude and obnoxious. How do you file a complaint?
-
Android phone can't print to Wi-Fi network Epson printer
Help! My son installed on my phone and laptop. Laptop works and prints fine but Android phone can't print to the printer. How do I enable printer?
-
Where do I find archived notices from DARK web
Over the weekend, I received several data breaches that put my ID on the Dark web. As I went through and dealth with each one, I archived the notices. I would like to find and review one.
-
Licensing of mobile devices (Central App)
I don't want to use antivirus on my iPhone, but I would like to be able to access and manage Bitdefender Central via the Central app. I've noticed that as soon as I log into the Central app with my iPhone, the iPhone is shown as a vulnerable device in the Central overview. It is also the case that the iPhone is then…