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Is it OK to not scan password-protected files when I do not know the password
When I scan a drive by right-clicking that drive in Microsoft File Explorer (Windows 10- 64 bit) and selecting "Scan with Bitdefender", scanning launches, and continues until it encounters a password-protected file, at which point the scan pauses. Since I typically do not know the password, I select the option to skip all…
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Email protection
Hi, I use Total Security and have added my mum's phone to my account. Is it possible to add her email address to the Email protection option? Being in her 80s she is clueless about not opening unknow emails with attachments. If I can do this, do I need to know her email (gmail) password to add her? Thanks in advance anyone…
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Gravity Zone buggy interface - management?
Hi It's been 3 weeks now I ve purchased and installed the Security Business package. Groups to contain identical devices have been created. Policies have been created and agents has been installed to the devices we wanted. Initial full scans have been issued. After those scans gravity Zone Cloud GUI reported some…
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Rețea protejata
Bună ziua! Am o rețea formata dintr-un server, 3 calculatoare și o imprimanta. Pe fiecare calculator am antivirus. As vrea sa securizez rețea cat mai ok. Menționez că de pe calculatoare se mai lucreaza și pe cloud. Mă poate ajuta cineva cu o idee? Mulțumesc
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Anyone experiencing issues with memory leaks on Linux running on VMs?
We are running Gravity Zone and have agents on Ubuntu Focal Fossa and Jammy on VMs. We also run an agent on a focal fossa on a dedicated HW server. We are experiencing that from time to time, the bdsec agent steals all primary memory on the server and it hangs the server. Is this something known to the community? Happy for…
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Is email virtually untraceable with VPN ON?
When my VPN is active and I send an email, is it virtually untraceable (except for people smarter than those clever people at BitDefender HQ) ?? 😁
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Default email rule
Is there a way to edit a default email rule? I can see that its locked.
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Uninstall Old Bitdeferder antivirus- Through ****** or any other method
Hi, We have on-prem Bitdefender antivirus product installed on our network and now we have opted for Cloud version. In terms of upgrading workstations to the cloud version First, I have been told to uninstall the old Bitdefender and then install using the new client (cloud version) I am ok with installing the new cloud…
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Test EICAR Bitdefender Gravity Zone Exchange
Hello Community I have a client with the Bitdefender Cloud solution, the Exchange part was configured to detect and block. However, they performed the EICAR test and it passed without problems and Bitdefender did not detect it. Any ideas on how to solve the problem. Greetings
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Wrong e-mail at registering and purchasing
Hi everyone, I'm having trouble to connect with my Bitdefender account. I recently purchased Bitdefender Mobile Security for Android and accidentally inputted my wrong e-mail address when registering. Coincidentally, i found out that my e-mail address that was supposedly used for registering and purchasing was already…
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My geo location is wrong when I access a website using my VPN & Safepay
I don't completely understand VPNs so this question may seem silly but I will ask so I can learn - When in Safepay and using my VPN , I select Australia as my virtual location. I do this because I reside in Australia. When I log into a chinese shopping website using my VPN & Safepay, that website states that I am in…
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Does Anyone know how to fix this?
I did not know where to put this but I turned on the Anti Tracking from the VPN and then my text did this on sites like Google, my best guess is that it is showing me the placeholder value that is used before the real HTML tells it the actual data but I do not know for sure. Anyways I reset chrome, turned off the Tracker,…
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I have accessed a malware page
By mistake, I ignored the bitdefender warning and accessed a malware page. How can I know that my phone is not infected? The device analyzes do not detect anything and I have not observed anything strange on the device, can I rest assured?
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Do I need to install Bitdefender on my smart tv?
I am concerned that my TV is connected to the internet. I search alot of online programs. Should I can I download the Bitdefender on my TV? Thank you in advance DotnEd
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Confused about trial
Hi folks. I have had BD total security on my PC for several years and have three mobile phones and a tablet added. My last annual renewal was a couple of months ago. One of my phones has just alerted me that I only have two days left of my trial?! Not sure why that is as I presumed it was covered under my main account as…
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Blocking e-mail from the same site
I've been receiving spam e-mails from a site (domain) that I never signed up on. I record them as spam, but I still keep getting them. I tried to unsubscribe, but I received a warning that the site wasn't safe. How do I stop these e-mails? Any help would be greatly appreciated.
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I bought the new upgrade and don't fully understand
Greetings, Might be a dumb question. But I upgraded from Total Security to Premium Security and I have the receipt and it shows on my account. I thought it would just automatically update my services in my existing Total Security, but confusion only hit me. It asked me to download a new BitDefender so my question is, do I…
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VPN speed
I am using BitDefender products for more than 15 years, so the addition of VPN to their services made me very happy, as I could have now all the online safety services under one hood. I have the VPN for more than one year, but only recently I started to use it, as my previous solution NordVPN expired. Unfortunately, the…
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Email notworking after URL block.
Good day all, on the 4th of March a URL on an email was blocked for a suspicion. Since then I am unable to receive emails on the particular account. Could this be because of the block? or did the URL affect my emails?
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Unable to access NAS device
I've just added a Buffalo NAS device to my home network, which is connected to the same router my desktop is connected to. However, I cannot see the NAS unless I disable the firewall. I know I can add an application to bypass the firewall, how do I add the NAS so I can see it without disabling the firewall? I'm currently…
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Scans occur that aren't under protect
Hi, I know the issue of scans not being remembered are fixed but I have a new issue. Scans that I had created, that then got lost are now occuring without being on the list of scans here: As you can see no scans are scheduled but... This is a scheduled scan I created before the update that broke scans. It scans all changed…
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Protection défaillante
Bonjour Je suis obligé de réinstaller sans arrêt car je me retrouve avec " les services sont en cours de chargement » et plus d’icone " vous êtes protégé »
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Premium VPN 26.1.0.50 version issue
The problem occurred after updating the premium VPN version. ('25.7.0.1' to '26.1.0.50') When connecting to the VPN, programs already running were not affected, so there were no interruptions. After updating the version, running programs are interrupted every time I turn the VPN on and off. Is there any solution? (There…
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What is Gen:Variant.Tedy.10842 ?
This virus is in the folder C:\Windows\System32\config I scanned the file and found it had a virus so I deleted the virus but after I restart the virus is still there help me how to delete this virus permanently :(
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Syslog settings page missing for trials?
Hi team, Evaluating Gravity Zone and syslog capabilities is important. The documentation says those settings are under configuration --> miscellaneous but there is no "miscellaneous" page under configuration. Do you know if this is disabled for trials? Thx a lot,
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I can't see some apps in Firewall / Rules section.
I wanted to create rules for some apps like Media Player Classic, VLC and Focusrite Notifer etc. but I can't see their EXE in the app list. Why is that? How can I add rules for those apps? Any help would be appreciated.
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A false website blocked
Hey, How can unblocked an false website!! Is not an false website tryed on another computer use another antivirus programs there going better. How can fix that.
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Rescue Enviorment video problem
When running Rescue Enviorment offline scan the video is badly distored and only bliinks on for about a second, then the screen goes blank for several seconds, then it repeats (distorted video - no video-.distorted video - no video-etc.) This only happens with Offline scans otherwise videos is fine. Any suggestions?
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Reset app
Good afternoon, i've installed bitdef on my android mobile. I don't remember the main password and I haven't signed the recovery code. How can I reset the app? Thank you in advance
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Two infected webpages detected and blocked - What steps to take?
Hi all, On February 24 and March 4, on two different webpages, Bitdefender blocked infected webpages. In both cases, I accessed benign websites. On February 24 accessed a government website, and on March 4 I accessed a benign website that I have used for a very long time prior to having Bitdefender and prior to having the…