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Subscription renewal with updated payment information
My subscription expired even though I tried twice to have it continued. Now I want to take advantage of your offer of 54.99 to renew for another year. How can I get this done? I tried to get the subscription site to accept my updated credit card data, but do not know if that was successful. Fred_1
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Premium Security with 10 devices
I bought Bitdefender Premium Security that came with Premium VPN and 10 devices. When i tried to set up my second device I was not able to get Premium VPN on the second device, just total security. Does Premium Security only come with Premium VPN for the first device? Do I have to buy Premium VPN separately for each of the…
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How do you get to a "403 Forbidden" web site?
www.metronet.com comes up as "403 Forbidden". Interesting as they are my service provider and I would like to get there to pay my bill.
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Bitdefender Total Security Email Protection
Hello, I have been using Bitdefender Total security for several years now. I never really noticed until I was burnt that the email protection in consumer clients is non-existent. It doesn't stop spam, let alone malicious emails. I have used Endpoint solutions that deeply scanned email, like GravityZone and Symantec…
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SecurePass setup
I tried to upgrade to SecurePass. (At least my failure didn't block my use of the Password Manager, but I didn't succeed either.) I got all the way to after exporting to .csv file but can't find "settings". I followed the instructions: loaded the App, installed the extension, and told it to "Activate". I even shut down…
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Removal of 'nwjs' malware
How can I remove 'nwjs' malware from my PC (Windows 10)? I performed a "System Scan" — 'nwjs' still exists. Thank You, Rich ..
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Continuous Pop Up from McAfee
Good day - I am getting continuous Pop-Ups from a site en.softonic.com supposedly from McAfee. How do I stop or block this? Or how do I set Bitdefender to block this very frustrating incident. In ten years with Bitdefender I have never experienced this issue until now.
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Memory leak when streaming media DLNA/SMB after update Bitdefender
Hello, Ive been using BD since many more than 10 years. Always reliable. But since the last update (12-7-2024) i have issues. I use my computer for streaming media through my network (from the computer to my mediaplayer, Oppo UDP 203). Media consist of .MKV / MP4 files on my hard drive, they are shared through both windows…
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No Wi-Fi Signals Found to Protect
I have repeatedly attempted to activate the Wi-Fi Security Advisor, to select my Home Wi-Fi, and secure it. But BD recognizes NO Wi-Fi signals in spite of the fact that every other device I own, phones, tablets, Amazon Firesticks, etc. ALL immediately identify the several Wi-Fi signals available. How can I resolve this?
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ANYONE KNOW HOW TO TURN OFF THIS DUMB NOTIFICATION
JUST FEW MORE OF THESE MOST ANNOYING POPUP AND I WILL UNINSTALL THE DAMN TOTAL 3YEAR PLAN I JUST PURCHASED..THERE IS NO RESOLUTION FOR THIS ANYWHERE ON THE NET. I MEAN THIS DUMB SOFTWARE DOESNT HAVE AN OPTION TO SWITCH THIS NOTIFICATION OFF...WHY CANT THE BITDEFENDER JUST SILENTLY DO ITS THING IN THE BACKGROUND WHY THE…
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Online Threat Prevention Exceptions
When I add a website to the exceptions list, I expect it to be excepted from the software. I paid for the software to work on my systems, I expect it to work when I want it to and to NOT work when I do not want it to. What other reason is there for an "Exception" list to exist. I am reading that since the website I added…
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Switching back to Bitdefender Password manager
It took like 30 minutes when i switched from password manager to Securepass to realize that Securepass has a lot of issues and i had to revert back to password manager, first during the migration i was struggling to find a way to copy all the accounts from the export folder to "My Vault" but i couldn't find a way to do…
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Amazon
Help everything I think I have Amazon set up in security I try to log in and it gets rejected. I don't buy often but if this keeps happening I'm going to cancel Bitdefinder and get a different program. I want to be able to log into Amazon and order what I want and be done. I HATE having to redo security EVERY time and have…
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How can I disable or hide "File Shredder" in the context menu?
I just accidentally shredded some files when I was trying to scan them, because of the ridiculous placement of the two options right next to each other in the right-click context menu. Thank goodness they happened to be files I was going to delete anyway, but one day I won't be so lucky. I did in fact search for this…
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Bitdefender SecurePass - An Easy Lock Button?
G'day Bitdefender Team! I'm enjoying the new SecurePass feature, albiet slow at times but my main negative point towards it, is there is no straight forward way of locking down the extension so no-one around my desk can access it. Sure, I could go the ol' screensaver type lockout/password route…but frankly, the piece of…
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Apps say they're installed on my MacBook, but they're not?
I changed the email address for my Bitdefender Central account, from my business email address to my personal email address. I then rebuilt my Mac using the same email address as my Apple ID. Since doing that, I can login OK to Bitdefender Central (using the new email address) but the dashboard reports that the Antivirus…
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VPN destroys itself
Hi, When I install VPN, it works great at first. After restarting the computer, it breaks. The UI is very slow and takes forever. I can't establish a connection either. I also noticed that I no longer have the TAP-Windows Adapter. I've already tried reinstalling it, but to no avail. I have the same problem on two different…
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Renovacion automatica
Buenas. No puedo desactivar la renovacion automatica. Sigo los pasos pero al ir a mis pagos, no conecta. Pido a 2 checkout, el codigo para Myaccount, pero no puedo conectar. Al renovar la VPN, tambien me paso, y estuvieron pasando el cargo por tarjeta recargable, que deje en saldo insuficiente para que no cobraran. Pueden…
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Added value?
does bitdefender central add security to NETGEAR armor?
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Can't open Bitdefender on iPhone 5
I'm trying to install on my mom's ancient iPhone 5, but I can't get the website to open. Other websites open fine, just this for some reason. I've cleared history, powered down and restarted, tried on Safari & Google, checked all the settings. I'm at my wit's end and don't know what else it could be.
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Disguised + P2P Servers in bitdefender vpn
DNS tests show that NordVPN is using its own servers, but it also reveals that the traffic has been secured by the VPN. Relying on Google servers like Bitdefender VPN also poses a security risk as it utilizes Google servers instead of its own. So, what's the solution? Do you know of any VPNs that use their own servers with…
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BitdefenderVPN Premium failing to autostart with windows 10
VPN failing to autostart with windows 10 even though set to do so in VPN settings! No matter how many times I set, reset, restart, reinstall the Bitdefender VPN Premium to automatically start with Windows 10 it just doesn't do so. I do not care how brilliant the VPN itself actually is, it is useless to me unless it will…
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How can I get rid of unified wintun that all of a sudden shows up on my computer?
I upgraded my Bitdefender and all of a sudden, this shows up.
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The "false" Malware
I created an a archive with the extension .BAT and bitefender has removed the archive .BAT
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Scam Copilot - is this only one device install?
Was having an issue but reinstall saved the day. Couldn't find a way to delete the discussion.
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How can I secure SecurePass plug-in in Chrome (windows)
I installed the plug-in in Chrome for Bitdefender Securepass and imported accounts & passwords. Using Password Manager, the plug-in was secured: everytimea new Chrome session was started, I had to fill in the master password to activate the plug-in. With SecurePass it seems it is not secured the same way: when I start a…
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Bitdefender Scanner App Alert wirhout having installed a new app
Hi, Does anyone have the same issue? My Mobile Security says on a daily basis, that there is a new app installed which is not safe, even though I did not install a new app. I get every day this push notification Someone knows why this happens or how to get rid of this? Thanks
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Error code 1020
I just received this error when trying to upgrade - Update encountered an error (error code: -1020). Please check your internet connection and try again. If the problem persists please contact support for a resolution. I have tried to search for this code but no results Anyone know anything about this? Thanks in advance.
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IDM Integration (Internet Download Manager), how to add a virus scanner.
Hello! In Internet Download Manager (IDM), there is an option to add a virus scan. But I don't know what program (.exe) Bitdefender uses to scan files, can someone help me with this?
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Does SecurePass automatically store password/account info for new accounts?
Password Manager detected a log into a new account and asked to store the login and account info. VERY Convenient. It doesn't look like the "improved" SecurePass does that. Am I missing a config setting? I am on Windows 11 with the latest extension installed. I would hope that SecurePass has feature parity, at least, with…