-
Trojan.GenericKD.71830415
Hi all, I have been sent a sample file from a customer, with a RAR file, which I believe to be the problem. I have attached it to this post. Bitdefender Total Security identifies the file, but has no further details on it. Please advise.
-
I bought a new laptop and says VPN is not available in this platform. Is there a way to download it?
I subscribed with VPN. It was all fine with my Windows 10 PC but now I bought a new laptop with Windows 11 and when I try to download VPN, it says it's not available on this platform? Is there a way to download it? Thanks.
-
Activating Cryptomining Protection on Website
I have gone to Bitdefender website to activate as per the jpg of email, however, www.central.bitdefender.com image below is a totally different screen to the one shown in the image in second jpg image. I am really confused - can someone please help. Thanks bitde
-
USB Immunizer Needs a Third Option
I use USB thumb drives about once a week for rotating off-site backups of critical files. This message ALWAYS pops up, and given the one-way nature of the backups, it less than useless. Rather, it's just annoying. Where's the "Dismiss and never show again" option?
-
App anomalies detection module
Helllo, I noticed that this module keeps turning off. Autopilot recommends that I turn it on. After I turn it on, it closes again (I don't know the period/moment when it happens) This situation occurs both on the phone (Samsung A52s) and on the tablet (Samsung A9+) Thank you
-
App anomaly detection keeps turning itself off since update to 3.3.226.2369
I have an android tv box, the HK1RBOX running android 12 and I have bitdefender mobile version 3.3.226.2369 installed on it from the google play store. Since bitdefender mobile updated today trough the google play store to 3.3.226.2369 the "app anomaly detection" keeps turning itself off, every time I boot my tv box it's…
-
Is Bitdefender compatible with Intel Ultra processors? | Emmanuel Katto
Hello Bitdefender, Myself Emmanuel katto, I would like to ask a question. Does the Bitdefender software support Intel Ultra processors, and are there any plans for a release date for this feature? I am considering purchasing a laptop with an Intel Ultra processor for improved security and privacy. Thank You!☺️
-
Where can I view the specific progress of the ticket processing?
I have opened a case to the Enterprise Support team under case ID 00848203 last week for my issue. But till now , I have not received any reply email from them.Where can I view the specific progress of the ticket processing?
-
Access to password manager
When I click on password Manager I get the screen shown in the attachment, which shows the browser's etc but I cant progress any further, there is nothing that allows me to enter my master password. I don't get a prompt to set a master password. Maybe a did not do this right the first time, and I have lost the 24 digit…
-
does Bitdefender have an ad blocker as part of its standard package?
does Bitdefender have an ad blocker as part of its standard package?
-
Subscription confusion
My Android subscription ran out today. I had been paying £9.99 annual sub for two years and Bitdefender informed me I would have to renew for £24.99 which I thought was too much so was ready to go for AVG. But then, I found today in my Bitdefender Central a new offer of £4.99 for this year then £9.99 every year after that…
-
Question About VPN Kill Switch
I download torrents with the Bitdefender VPN and kill switch enabled. Sometimes, the VPN disconnects, but I'm still able to connect to the internet. Shouldn't the kill switch disconnect me from the internet if the VPN becomes unenabled?
-
Renewal but not updated on Central!
Hi there, I admit I think I made a mistake renewing bitdefender premium security... First, mobile security is painful! Every 2 to 4 days, it's disconnected on android device and has to be reactivated. This problem has been reported more than 2 years ago here and excepting saying "we are working on it", there's not much…
-
How to disable firewall on one of interfaces keeping other secured?
I wanted to know if there is a possibility to disable firewall on single interface? My usecase is following: I do have local storage server connected to my workstation with Infiniband interface (4x10GB) fiber. Storage server is share based on Gentoo and Samba. This computer does not have internet connection. My workstation…
-
Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
-
enable DNS over HTTPS
This is what bit defender is telling me to do in Firefox. Says to go to Settings, Network Settings and check the box that says "enable DNS over HTTPS". When I go to Network Settings in Firefox there is no an option to check this box. See attached photo.
-
Spam websites keep popping up
I think I have everything activated for my account on my phone and laptop, but spam websites keep popping up on my android phone when I'm browsing other websites. It doesn't happen on my laptop. How do I stop this on my phone? Thanks!
-
Password Manager
Hi. After many many years with Bitdefender I have finally been forced to 'upgrade' to the password manager, from the wallet. Thank goodness I am using the trial version first as it is not worth purchasing. Having a password sitting in a open text document all day is not really my way of being more secure. I would just like…
-
Anti-spam Toolbar in Thunderbird 115 (after upgrading from 102)
I just upgraded Thunderbird from version 102.15.1 to version 115.0. The Bitdefender Anti-spam Toolbar has now disappeared. I suppose that the toolbar was there immediately before the upgrade. I admit I almost never click on it, but it's vaguely reassuring to see there, and I imagine I would have 'sensed' its absence if it…
-
Firewall is blocking Outlook 2019
Hi, It has been noticed that the firewall is blocking Internet access for Outlook 2019. What process in the firewall should be unblocked for the program to work properly? Thank you
-
Message at top on boot
I got an unnerving message about my antivirus at the top of the screen on boot and it said something about deleting something in my system and couldn't had time to react until it booted up to windows. Was that bitdefender's behavior or my pc is tweaking? 😶
-
MALWARE and SPYWARE
Hi Bitdefender Community, I think I have a problem I'm not sure but I'm pretty new to Bitdefender firewall. can anyone help me if this is safe or not Thank you!
-
I get this warning 50 times a day. Is this a legit update ?
I get this warning 50 times a day. Is this legit ? Application wpsupdate.exe has been detected as potentially malicious and was blocked. Application path: C:\Program Files (x86)\Kingsoft\WPS Office\10.1.0.5644\wtoolex\wpsupdate.exe Command line parameters: "C:\Program Files (x86)\Kingsoft\WPS…
-
I'm not able to uninstall bitdefender total security from the system.
Its asking me as above. I don't know how is it possible to change the name of the app. As it is already there in the system. Plz help...
-
Is Premium VPN compatible with Amazon Fire TV Stick 4K Max Wifi 6E ?
I am attempting to stream Canadian networks (E.g. TSN, CTV, Global) to my televisions in Phoenix, AZ Can I download Premium VPN to a Fire TV Stick and just stream directly to the stick as one of my permitted devices ? Or, must I stream to another device (e.g. MacBook) with Premium VPN downloaded on that device and then…
-
Are there any bundles that includes Android with a password manager?
I'm mostly on my phone when I'm on the internet and web3. I need a really good password manager as well as excellent protection. I decided to come to bitdefender after reading that it's open source code. Any advice would be great. Thank you
-
How can I enable or activate your FREE CRYPTOMINING PROTECTION?
I don't see it listed in my Protection Section! Is it needed or useful for my PC and my Android Samsung AO3s phone?
-
subscription does not work
I have renewed my subscription and it has been activated, but it does not work on my device because the activation has not been reflected in the program installed on the device. I deleted the program and reinstalled it, and upon logging in, this message appears (sorry we are unable to connect to this server pleas try again…
-
remote scan?
Will remote scan work on a different network about ten miles away?It hasn't worked the 3 time i tried.The target computer is online and ready .But no connection is happening. thanks
-
Fedex.com Not able to track packages or sign in on multiple browsers
About 3 days ago Fedex.com stopped functioning on my Windows 11 system. Specifically, I can access the site but when I try to track a package I consistently get an unable to track, try later message. When I try to log into my account I consistently get an unable to communicate message. All other sites work with no issues.…