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Cannot run scan. "No internet connection"
Hi Good day. I installed the Bitdefender Internet Security. And am running the fee 14 day trial to test before I buy. But when I want to run a scan the app keeps telling me that there is no internet connection, and thus I cannot even run a simple scan. And I DO have internet. Which means out of the 14 days, 7 days are…
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Suspicious Connection blocked notifications won't STOP
Please tell me how to turn these off! I recently had to use the Microsoft Authenticator and now these notifications popped up and interrupt my typing...it's maddening! Tried to contact the help line but was on hold for over 30 min! Not good...might be canceling my renewed subscription as a result.
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BD found Gen:Variant.Tedy.414512 in msedge.exe
BD has moved msedge.exe to quarantine after identifying that it was infected with this virus. Edge now does not work. How do I get rid of this virus and then get Edge back working? Thanks
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I recently had Bitdefender block a phishing attack however i continue to get sketchy notifications
Hello! A little worriesome, bitdefender blocked a phishing attack but now i get continuous notifications saying "a russian is attempting to access your computer" and your "your computer software wil be deleted in 10 minutes' Etc. I did a full system scan and Bit defender did not find anything. What else can I do to get rid…
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BBC sounds does not work with VPN
I get continuous buffering of BBC sounds when using VPN 26.0.2.1. through my local connection. If I disconnect the VPN BBC sounds works as it should. I see this was a problem in 2022 and its still is not fixed.
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Pause Bitdefender Mobile for Android
How do I pause Bitdefender Mobile Security on my moto g pure android 12 phone?
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Please remove my website from the blacklist
Hi www.ggads.pro had been listed in your blacklist. My website is a news website. I don't know why it's blacklisted. Please review and remove the blacklist for me THANKS !!!
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Add an extra password: To stop workaround from unsafe flagged webpages
I am really interested in a password that needs to be typed in (no autofill) for the worst case I start to open a website / page that is flagged as unsafe by bitdefener. This additional password is "actually nonsense" it just schould waste some time until I start to think and turn my "brain-mental-awake" mode on. After I…
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LG Simple Editor Software Install blocked
I am running Windows 11 Pro, when I try to install the LG Commercial Signage program Simple Editor the zip file is expanded and Windows Install window is opened. On initiation the install is then blocked by BitDefender Antivirus, which flags 19 of the extracted files as infected and quarantined. The install file was…
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Which Windows Store App was blocked?
Several times a day I see a notification that says, "Bitdefender blocked a Windows Store app from gaining access to your webcam." While it is comforting to know that it was disallowed, I would like to address the underlying cause to stop it from coming up repeatedly. How can I determine which Windows Store App is pinging…
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it shows
when I go to sign it shows uk flag it should be Canadian flag English and it will not let me change how I do it
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How to restart my laptop after a BD update
My (old) Toshiba laptop will not restart after the latest BD update. It was working as usual up to me shutting down, but now all I get is a blank screen with the pointer and time. I've tried a windows 10 recovery by repeated shutting down and restarting but that does not work. Any ideas gratefully received.
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Ads going to Calendar
Hi All. New to Bitdefender, and to this group. Recently, like for the past week, I've been getting ads that are going directly into my Calendar. It appears to be a "phantom email". Self made up word, email that doesn't show on my iphone, but does flash momentarily on my iwatch and on my windows based laptop. The email…
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BD Antivirus Plus installer forces removal of firewall
Hi, I am trying out Bitdefender Antivirus Plus. I have downloaded the latest installer from the website but when I try to run it, it gets a little way in and detects my (non-bitdefender) firewall and wants me to uninstall this before allowing me to proceed with the BD Antivirus Plus installation. How can I try out BD…
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How do I track my ticket
I got charged automatically for a new year and would like to cancel. I wrote an email with no response. I got a ticket number but no way to search it. Ticket number: 1008676537
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How to turn off the port scan notifications with the protection stays on?
Hi, i'm using the Bitdefender Total Security. It constantly promps the message saying the port was being scanned and the action was stopped. Any chance the msg prompts can be disabled but without deactivating the protection (keep running as background job or some kind)? The frequent message prompts has become a problem…
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How to adjust Bitdefender window so it fits on the screen
I have bitdefender on a windows7 laptop but cannot see all the bitdefender window how can it adjust it?
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Risk Management not updated
Hi! I'm quite new to GravityZone and I've a question about security management. It says that on my pc there are some vuln. apps. I've removed those app and done a new risk scan but it still says that those app are installed and vulnerable. Any suggestion?
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System has been blocked
Hi, I am connecting with OpenVPN and try to access share directory, but Bitdefender firewall block the action and the following message appear : "System has been blocked System" When firewall is diable, I can access share directory throught OpenVpn. Moreover, I can not add an exception rule because there isn"t any…
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What is the best feature of Bitdefender?
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VPN won't connect and no error message is displayed
I recently purchased a new laptop and installed Bitdefender VPN. When I connect to the VPN, it will show "Connecting" for a few seconds then goes back to "Turn On to Secure your Connection". What is the problem?
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Option to disable the automatic profile popup annoyance?
I keep getting this popup in the lower right corner that reminds me to activate a profle. Last time it happened while I was in a game, it hijacked focus and got me killed so I had to redo a very long mission. I'm now on the verge of getting rid of Bitdefender for good. I can't believe that the developers have absolutely no…
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Help with alerts
Was alerted the my email is on dark web, not sure what all is on dark web. Changed password
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Safepay changes as of July 11
Just curious has Bitdefender made changes to Safepay in Total Security in the last few days? I ask because Total Security updated today prompting a reboot, and afterwords Safepay would neither open from the widget on the Dashboard or automatically open through whitelisted websites on regular browsers. I also noticed…
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Pin Number for Applock
Community, How does one change the existing pin number to a new pin number for App Lock? Thanks in advance.
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Anyone know how to install Bitdefender Internet Security (not Lite) alongside Qustodio?
My child's computer has Qustodio for parental monitoring but does not have an antivirus solution which was why I purchased Bitdefender. Two programs for different purposes. But now Bitdefender says it can't be installed unless I uninstall Qustodio. Any solution to this? It says I can install the Lite version of BD but I…
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Please check this URL is safe
youtu.be/0lPvyxzSERO
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Possible virus in .scr file. Is this a false positive?
A year ago I downloaded some retro screensavers from Windows 95, including one called "ssstars.scr". It's been on my Windows 10 computer for about a year and hasn't caused any problems for me at all. Yesterday, I did a Bitdefender scan and got the following message: "The file C:\Windows\System32\ssstars.scr is infected…
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EquusAfricanusAsinus Malware
EquusAfricanusAsinus Malware This hasn't been detected by bitdefender system scan but is causing my browser to redirect away from google and other websites- Can Bitdefender remove this malware?
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Bitdefender has flagged website with Malware
Hi All, can anyone please let me know how to get Bitdefender to re scan the site which it has previously tagged with malware post updates?