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Online Shopping
Good afternoon, When you make online purchases and it's time to enter your payment system details, (mainly bank card) It doesn't seem to do anything. I hope safepay will be activated, but nothing happens. Is this normal operation? Thanks.
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Can you install the VPN on a Samsung smartTV?
I like to install the VPN on my Samsung smartTV so I can cast programm's from different countries. Is there a way to do this?
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What would block a sign-in to a website?
I use Backblaze to backup my PC. I am getting an error when I try to sign-in. I am working with their support to try to resolve the issue. 40-days ago, I was able to sign-in without an issue. They are pointing the problem to Bitdefender .. I have whitelisted Backblaze.com in Bitdefender Web Protection - error persists. I…
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General speed limit with VPN
Hello, I have recently changed my Internet Service Provider and now I can download up to about 900Mbit/s with my PCs (windows 10 and 11) in LAN. Unfortunately I experienced that switching on my Bitdefender VPN, the download speed slow down to less than 300Mbit/s, whathever the server/country I choose. The Bitdefender…
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how to download cryptocurrency protection
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Blocked due to too many failed login attempts
I've encountered an issue lately that's becoming increasingly frustrating. It seems that whenever I attempt to log into certain websites and mistakenly enter the wrong password, I'm immediately blocked from making any further login attempts due to "too many failed attempts" – even though this is often my first login…
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HIPS functionality in Firewall (Home) / Auto-Sandboxing (Home)
Hi Bitdefender team! As a long-time user, I'm incredibly impressed with your dedication to providing top-tier security. Today, I have two feature suggestions that I believe would significantly elevate your security suite and cater to the evolving needs of tech-savvy users: HIPS-style Functionality in the Firewall: In…
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Bitdefender VPN kills internet speed
Why does the Bitdefender VPN kill internet speed by 75 to 80%?
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Allow SMB (Samba) access
In Firewall Rules add a rule to the "All Applications" category. You'll need one rule for each samba server. You'll also need to have a fixed IP address for each server (unless someone can tell me how to specify a range of addresses). Suppose your systems are on the 192.168.x.x subnet and 192.168.1.15 is a samba server. In…
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EPSPN+
When VPN is connected I get a German version of ES. This does not happen when the VPN is off. Why?
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Could this be a false positive from VirusTotal?
Hello everybody. I'm in a trial period for Bitdefender Total Security. After checking Virustotal gave the following return of the executables below. Is something wrong? Thanks. "C:\Program Files\Bitdefender\Bitdefender Security\hntwhlpr.exe" Crowdsourced YARA rules -Matches rule INDICATOR_SUSPICIOUS_VM_Evasion_MACAddrComb…
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Changing Automatic Location
Is there a way to set a specific location as the default automatic login upon startup? By default, my VPN always picks the location with the best connection. However, that location is always in Dallas, Texas. That being the case, a few websites I visit block visitors with a Texas IP address. Consequently, I have to…
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Web protection keeps turning off android
bitdefender web protection keeps turning off android and I have already tried all these many times, however, after couple minutes or several hours the error message shows from bitdefender again and again to fix the settings everytime I realize that the settings are correct. Please advise and support to solve this issue
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Parental Control blocks usage while screen time is not turned on
Hi, I have a problem where BitDefender blocks a child's account, even through Screen Time limitation is turned off. (And have never been turned on) I have tried to update BitDefenter, turned ScreenTime On and Off and restarted the computer. Am I forced to uninstall BitDefender to be able to use the computer/account again ?…
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How to install Bitdefender on Windows
How to install Bitdefender on Windows (full guide here) This article guides you on how to install Bitdefender on Windows. Before proceeding with the installation, make sure your PC meets the system requirements. You can also watch the steps presented in the video below.
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BDTS Custom Scan Disappears
Bitdefender Total Security, build # 27.0.30.136 - create a custom scan profile and it disappears after a desktop reboot. Searching the site, it's been an issue in the past, but don't see any recent references to the issue. Is anyone else having this issue? TIA for any info... Running on Windows 11 23H2 - Uninstall /…
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Bitdefender has lorem ipsum text?
Restarted as it suggests but now the app shows lorem ipsum and nothing is functional.. I've tried uninstalling and then reinstalling from scratch, nothing. Are there any settings stored I can remove, or anything else I can do to get it working again? Build 27.0.30.140 This also seems to disable all the behaviour of…
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How do I upgrade Bitdefender versions for Netgear Armor?
So I'm asking here because Netgear support is useless which is why I moved over to paying you guys directly for the subscription. Problem is, Netgear is running one version behind and I don't know how to upgrade to version 9.x for Mac. I have Monterey and I'm running in the bug referenced here:…
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Channel 7 farmer wants a wife
I am in the uk and can use VPN Premium on my iPad to access Channel 9 Married at First Sight online but have had no joy at all in getting the Channel 7 online coverage of Farmer Wants a Wife to connect. Anyone have any suggestions for getting it to work?
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Phishing attempt detected, how serious is it?
I visited a webpage which led to a pop-up page appearing. Soon afterwards, I received a Bitdefender notification for a "Phishing attempt detected" and which stated "We blocked this phishing page for your protection". Could this mean that my computer or system might have been infected? Can my computer get infected from a…
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BitDefender blocks Sidify Convertor and Amazon Music Win 11 App
I have installed Sidify Amazon Music Converter in Win 11 and when BitDefender Shield is of (unprotected) the software works OK and is functional. When BitDefender shield is enabled the Sidify and Amazon Music crashes and apparently a malware is cleaned. I have isolated the problem with a file which is quarantined in…
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Why doesn't my VPN connect?
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Provide a standalone Traffic Light Safari browser plugin on macOS
Now, on macOS, Traffic Light is embedded in the paid Bitdefender home products, rather than being standalone and free like the browser extension on Chrome. We hope that Bitdefender can provide independent Traffic Light Safari browser extension to macOS users, just like Chrome, FireFox, and Edge
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Seems my VPN is always down.
States: The service is down. Please restart your computer. Retry Any idea what may cause it not to work on my end?
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Parental Control: Daily Time Limits Automatically Turning Off. Any Suggestions?
Hi all - I've just tried setting up 'Daily time limits' in Parental Controls - once I've set this up and saved it, the toggle will show as being turned on and active. However, if I reload the Parental Controls page, the toggle automatically turns off, and shows as grey and inactive. (The difficult thing with this is that,…
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False Positive? - Trojan.GenericKD.71897930 found on Atari 2600 Emulator
Hello, BD just detected this on the executable file of the latest release of the Atari 2600 emulator "Stella", version 6.7.1 This was downloaded from the official site, never had a problem before, and LO4D shows only 3 out of 23 AV softwares are detecting it as such: [*url removed by @Flexx*] How can I get this checked,…
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Bitdefender Virus Scanner on macOS unexpectedly quits during custom scans
System displayed problem report:
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Exploit Attempt Blocked
So i've been getting these exploit attempts attempting to inject into my PC. How do I remove and protect myself from this?
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gt:js.acsogenixx.100.B02750E9
Is anyone aware of this threat, how dangerous it is, and which site I may have gotten it from by visiting? Thanks
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Why would my Total Security not have email Protection.
Please see attached, There's no email protection, why would that be? Thanks Gor