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Unable to access VPN
I have the same problem I have had this subscription for a few months and thought it was working until an Bitdefender update came. I made all the changes suggested on the Community site but still get the Upgrade message and can't access the VPN on my laptop. I also have Bitdefender on my cell phone and I can change it from…
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Individual vs Family Subscription
I am looking to renew my subscription Next to password manager and vpn there is a x1 in blue. Do I need to go up to family plan to have me and my wife's accounts supported? Thanks
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Wireguard
Hi, i am using bitdifender and found interesting thing to do whit vpn. But i need wireguard configuration key. Were can i get that from?
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Newbie here; I need info on what I can turn off to speed it up
Specifically, first, I would like to turn stealth mode off if it will speed up our computers. We do not need anything beyond protecting on line purchases and finances. What is stealth mode, and is it necessary to protect our online banking or purchases? I am trying to speed Bitdefender up. It kicks us out of trusted sites,…
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Mobile Security
Just to share BD Mobile Security has been functioning faithfully without dropping out for over 3 weeks now. "Thankyou" very much to all BD technical personnel who's perseverance has accomplished this wonderful result.
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Internet traffic display
Hi everyone, I would l like to be able to see the internet traffic in the app, be able to see exactly how much traffic is sent and received and what apps are connecting and how much traffic each app is sending and receiving. Having this displayed in the bitdefender widget and be to be able to expand the widget to see more…
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Reporting a scan failure
I hope I am reporting this to the right place. Apparently Bitdefender for Android wasn't able to block this while Norton 365, Avast and Malwarebytes were able to. Just letting you guys know.
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Is there any way to copy the password suggested by BitDefender password manager?
When providing a password to logon to a new site, Password Manager has a useful feature to generate a strong password for you - BUT I DON'T use it! Because I can't find a way to copy the password to clipboard, and password manager doesn't always recognise the logon and offer to save it, which then leaves me with a new…
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I'm trying to disable the Firewall on my child's computer (Family Pack) but the button is disabled
How do I enable the Firewall button on a computer using the Family edition?
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Does this site provide solutions to simple problems?
I need to shut off the firewall but the control is shaded out and not accessible
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Is This Correct?
Is This Correct? Thanks.
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Please investigate
Hi please investigate this URL from spam emails that I always get 24/7: *URL removed by @Gjoksi
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reinstall error: "installation failed"
after uninstalling bitdefender endpoint security tools from a windows 2016 server if i try to reinstall it i get error installation failed. do you have any ideas to solve?
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Bitdefender Showing Plain White Screen background on Launch in Windows 10
Hi everyone, I am encountering a issue with Bitdefender on my Windows 10 laptop. Upon launching the application, I am greeted with a plain white screen background, rendering it inaccessible. I have checked for any recent updates to both Windows and Bitdefender, ensuring that my software is up to date. Additionally, I have…
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Double Scan
Hi All, For the last few months or so I have noticed an odd "issue". After performing a manual scan using Bitdefender mobile, it gives the usual no threats screen. Tap "got it" and it returns to the screen with the start scan option. However if I wait about 15-20 seconds another scan will begin and repeat exactly the same…
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Youtube TV unable to set home location using Bitdefender
I used split-tunneling and put tv.youtube.com and Bitdefender stripped the tv. part off the address. When in Youtube TV, it does not know where my actual location is and puts my location at the Bitdefender assigned location instead. How do I get this to work?
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svchost.exe [*url removed by @Flexx*] Suspicious web page detected
Hello, Recently my Bitdefender started to detected suspicious web page access from "svhost.exe". I did a windows 11 full reinstall with the "clean all disks" and "cloud download" options. But I still have this message multiple times when windows start, and also sometimes randomly. Is it possible something survive the…
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How To Remove Bitdefender Permanently Windows 10
Hi, How do I remove Bitdefender permanently from Windows 10? I want to remove all traces of Bitdefender from all 5 PC's Thanks
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Bitdefender has started giving me Malicious command line detected
I have a power shell ****** that I wrote and I'm getting the below error This is something that has only started in the last couple of days so I expect an update has caused this. Normally I can right click on the ****** and run it with no problems. I now have to open powershell and execute it manually. I have tried to…
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BitDefender VPN asks for my password every time I start my Mac
Hi everyone, BitDefender VPN asks for me to logon to BitDefender every time I start my Mac. I've looked through all the settings but can't find a way to turn this off or automate it. Does anyone else have this problem? Any tips how to fix it? Thanks in advance
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I am having an issue with not receiving etransfers from our bank as well as messages from a trusted
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Suspicious.cloud.13 Part 2
Today, Bitdefender Antivirus for Mac posted two "Threat successfully deleted" messages. QUESTIONS I would like to understand more than what's stated in the previous "suspicious.cloud.13" post ( Suspicious.cloud.13 is a cloud based detection by bitdefender which is independent of signature based detection that is created by…
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Bitdefender Anti-Tracker extension is blocking Dropbox-links
I have in the recent days experienced blocking of dropbox-links. When I turn off the Bitdefender extension on Chrome, the links works well.
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How to reach support?
Hello! I have been trying to send a message to Customer Support through but for some reason it doesn't seem to be working. As soon as I click on submit the webpage starts loading but it stays loading. This has been going on for about an hour now. I have tried with another browser and I get the same issue. Is there any…
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Any Ideas Why the Password Manager doesn't open on my iPhone or iPad?
It seems that the app just gets "tired" sometimes…I open it, do the face ID, and then I have to add my passcode anyway, and then it just sits there on that screen, spinning but never actually opening up. This usually happens when there have been some new passwords added to my MacBook. They don't show up on the iPhone or…
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How to fix time zone detection while connected to vpn
websites e.g. proton mail etc & browser leaks checking sites can still access to my location , how to fix it and whats canvas tempering ? about firefox : whats b.finder print authenticity , if its a security risk then how to fix it.
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Bitdefender turns off
Hello, Sometimes maybe once a month Bitdefender turns off without any warning. The icon just disappears from the task bar and I have to restart the computer. What can I do to fix this? Uninstall and install the app? Thanks a lot in advance. Antonio
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Driver Updater + Bitdefender Browser + internet download manager
Bitdefender Should ve it's own driver updater like many other top notch security solutions e.g. avast one . it's pretty hard to find each driver from it's parent website as other sources can not be considered as safe. 2. If bitdefender can offer a free secure browser as a part of bitdefender along with ad blocking and…
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Remote Log in on my "protected" Laptop
Since they make it impossible to just contact support with a question I'll post it here. I need someone from Bit Defender to convince me why I should even keep my subscription. I caught someone in the early morning that had remoted into my personal laptop. I saw the cursor moving and then noticed a yellow band around the…
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Linking new bitdefender to old one
I received an email that my Bitdender package was close to expiring (still 24 days left) on Bitdefender Total Security. Rather than resub automatically, I purchased a new Bitdefender Total Security package (individual, which I believe I had before). But, rather than letting me extend the new time on my current sub with the…