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PrivaZer blocked by Bitdefender while cleaning PC
Hello, here is the PrivaZer Team developing PrivaZer, a well-known PC cleaner. We have users reporting issues with Bitdefender : Bitdefender prevents PrivaZer from cleaning the internet traces and freezes it like this : Users have to kill privazer.exe process as it becomes unresponsive. Can you investigate and fix it?…
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Defaulted to 14 day trial on android
Hi there, Just purchased a subscription to Bitdefender antivirus plus. When adding a device via QR code, the android device has defaulted to a 14 day trial - i.e. hasn't picked up that I have an active subscription. Tried adding the activation code I was given but it doesn't recognise that either. It's showing as a…
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Charging for Password Manager
I subscribed for total internet security because it included password manager, why am I now asked to pay extra for this feature? NOT GOOD!
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What is an application.risktool?
I have a program called tdsskiller.exe(a root kit scanner from Kaspersky) that was flagged during an offline scan as “application.risktool.tdsskiller.a” I can’t find info on what that means. I’ve had the program for months and have run multiple offline and online scans without it ever being flagged before. I removed it but…
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BDserviceHost.exe use RAM and CPU a lot that kill windows 10 and 11
Hello BDserviceHost.exe after new update, eats up the memory little by little in use, on 4 different machines in the office. all without exception are affected, both under Windows 11 and Windows 10 (All updated!) I can desintall and reinstall ... all the computer in desk, but i don't think that a personnal problem ...…
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2023 Unable to Show Hidden Files in Windows 10: Is this still BitDefender doing this?
Hi there. I have used BitDefender for over a decade. In previous editions there was sometimes a conflict with Intrusion Detention that prevented you from toggling Show Hidden Files and Folders in the File Explorer view settings, but it didn't matter because you could temporarily toggle it off. There isn't any such setting…
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SafePay does not display properly
After installing the Bitdefender update on 9/30/2023, SafePay stopped displaying properly (I don't recall making any other changes). The log-in screen is now about a quarter of the page instead of the full page, and after logging in, the screen only displays a small slice of the left side of the page with no controls…
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Anyone else finding Bitdefender Safepay very non user friendly since latest upgrade to 27.0.20.105
Since the latest upgrade I am unable to utilize certain wesistes correctly. Outlook can no longer log into my profile. tried using this browser for what it was designed for and place a purchase for some theme park tickets securely only to find that the drop down windows for the expiry date would not open. Also to highlight…
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Is anyone else having major issues with the new release of SafePay?
Bitdefender did an update a wreak ago and ever since safepay no longer uses the wallet but now uses the Password Manger. In Safepay it does not fill in like the wallet did. Well initially you have to open a window to open and get the password manger to ask for its password. This is true for every new window that opens…
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lost "central" on computer
Hello, please help! Some tech savvy (most definitely not me!) person inadvertently lost my Bitdefender Central "go to" icon and any way to access my account. I therefore cannot access my account to see notifications, fix problems, scan etc. Can someone assist me in a VERY EASY way to reinstall this feature, as I need my…
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Netgear Armor Install & Activate Password Manager
With wallet going away, how can I get password manager with my Armor subscription? I see it listed on the https://www.bitdefender.com/netgear/ page as one of the included features. The Netgear community support hasn't been forthcoming,…
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New user interface looks nice but does not highlight the currently selected country in the list
When switching to a different country on the old UI I would simply selected the country underneath the currently highlighted one I was using on the list of countries. Now however the current country is not highlighted in the list so what happens is you open up the program, see which country you are on, click it to bring up…
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Disabling red Android widget.
A red dot Bidefender widget thingy has appeared on my working screen all the time for some reason. It's an Android 12 phone with a fairly small screen. I have to keep moving the widget out of my way while using the handset, as I can't use any software that happens to be underneath it. Can't find out exactly how to disable…
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Security of Password Manager
I have been considering using Password Manager, but one question keeps holding me back. Isn't it a security risk to put all your passwords in one place? If it gets hacked, your life is fully exposed. And even worse, by sharing that data across all your devices, is t that increasing exposure?
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Merge subscriptions
I have an existing 5 devices 1-year subscription due to expire in November 2023. The subscription is on my yahoo.com email account. I bought a 10devices 1-year license to cover more devices and extend existing devices, but mistaken activated it on my gmail.com email account. Please is it possible to merge the two…
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Network scan
Hello. I have a Motorola hyper one android 11 and I am going to run network scan, my question is on when scan is done how will I know wether my network has been compromised. What will the test tell me when completed green for alls good or red for danger. Please excuse my ignorance I just want to know if I am good to go.…
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How come bitdefender didn't find the trojan.html.agent.wr malware on my PC?
I became aware of an issue when I opened the Outlook app on my PC and emails from my inbox started auto-deleting (I didn't have any archiving rules set up), and then messages started to appear asking if I was sure I wanted to grant access to 'transfer' certain files (that I wasn't trying to transfer). I suspected a virus…
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Is this a false positive?
Bitdefender reports the following site: [link removed by admin] as infected. I believe it is a false positive. It is supposed to be a web interface for ipfs. Ipfs.tech is their official site. Can anyone check and determine if it is infected indeed? Accessed via windows machine via both chrome and brave search engines. I am…
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Geen ikoontje
Van Bitdefender Central krijg ik wel een snelkoppeling op mijn bureaublad (windows laptop), maar geen mooi ikoontje zoals VPN en Bitdefender. Hoe krijg ik dat voor elkaar?
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Virtual Keyboard
Can the size if the Virtual Keyboard be increased? I am 74 years old and all the characters on the Virtual Keyboard are very small (apout 3pt) and it would be great if it could make so we can change the size for people to set if for themselves.
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Great product but terrible customer service
So many alerts sending me the wrong information with regard to billing and renewal of subscriptions. Eventually manage to speak to someone and unable or unwilling to tell the how much my renewal would cost
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New User - error message sending emails
** Never mind, suddenly started to work. ** I have just purchased and installed Bitdefender Antivirus Plus. I use Microsoft Outlook 365. Right after I installed Bitdefender I tried to send/receive in Outlook. I can receive emails (so far) but I have two emails stuck in the Outbox. One has an attachment and the other does…
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File Shredder does not open
I use File Shredder on a regular basis. Last week it quit working. When I right click on a file and select File Shredder, nothing happens. I have completely uninstalled Bitdefender Total Security and reinstalled the program, but File Shredder still does not work. I have a Dell G15 with a 12th generation Intel Core…
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Access issue
i am not able to connect to company vpn server
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Byta mellan Internet security & Total security
Jag har idag 5 konton med Total security på Windowsmaskiner. När jag nu förnyade upptäckte jag att ett av dessa inte var total security utan Internet security. Om jag här förstått det rätt så är enda skillnaden mellan dem att Total security krävs på andra operativ än Windows. Stämmer det? Bör jag byta så att den Internet…
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what can i do
It seems to be a daily acurance of my email being alerted to me that its on dark net.
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sky go
how do i get on to sky go ? its not connecting am i doing anything wrong?
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ring cameras
Does my VPN stop my ring camers to not connect. If so how can i fix that.
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Credit card monitoring
Can dark web credit card monitoring come to the digital identity protection service?
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I got tricked into scam. Please, can you help me
Hello. As I am really bad in understanding any technology/virus-linked-issues I will appreciate any advice which you can give me in this topic. I will try to explain the shortest I can what happened to me. I got tricked few days ago into scam on my laptop. I was browsing my google history as I was trying to get back to…