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Strange behavior of firefox recovery key
Today i downloaded firefox recovery key but when i accessed the download folder there was a strange icon instead of the recovery key, ve a look: clicking on that file opened the never ending widow below: @Flexx @Scott @Alexandru_BD can u help plz, i suspect a threat to my pc.😱
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Cannot Shred Files
I tried everything, from claiming ownership of the Folders, try all sorts of fixes that I found online. Does Bitdefender Fileshredder not have admin rights? I am the only user and a Admin so how come I cant delete any files? It always sais I do not have permission, how the ****** do I get the rights/give bitdefender the…
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Long malware removal time.
I wonder why Bitdefender takes a long time to delete a malware file even if it is recognized by real-time protection and therefore is in the anti-malware signatures. While doing some tests I noticed that it takes up to 1 minute. 1 minute to delete a malware file from your desktop? Seems a bit excessive to me.... Other AVs…
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FTP transfer keeps restarting
Hi, Since July 2024 I experience a problem with my FTP uploads to my Synology NAS. It seems to go super fast +300MB/s (in my case it should be 12MB/s), but then it restarts several times. I found one thread on the internet: https://community.synology.com/enu/forum/1/post/188720 but no solution. I use Bitdefender Antivirus…
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CONNECTION WAS ABORTED DUE TO TIMEOUT - BROKEN VPN
THIS IS NOT A TRENDING ISSUE. REINSTALLED SW. RESET NETWORK ADAPTERS. CHANGE DNS…. = BROKEN VPN. I HAVE FOLLOWED ALL INSTRUCTIONS AND RECOMMENDATIONS. UNRESOLVED. NO HELPFUL SEARCH RESULTS. MR. BITDEFENDER - PLEASE HELP.
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Disturbances when VPN is active
On some days I am experiencing frequent transmission interruptions and failing access to internet sites when VPN is active. These failures are not permanently present but an annoyance. By trial and error I found out that the diturbances vanish, when I switch VPN off. Comments by Bitdefender would be welcome, as well as…
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High memory usuage
Hi, My Bitdefender Total security uses over 4gig of RAM straight from a fresh boot. No scans are running and my pc is running optimally. I have the latest Windows 11, all updates and since a month ago this memory usage and CPU are sky high. Please advise any solutions as it is causing my PC to be laggy. I have 32GB RAM,…
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VPN
I just opened my Bitdefender VPN on my computer in China and saw a notice about "changes" were made to Bitdefender VPN. It worked fine before but is now useless in China, Bye Bitdefender.
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Why Three Bitdefender VPNs on my phone?
See screenshot. I don’t understand why my iPhone settings show this. Or which one is most useful. Can someone please explain? Thank you
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Anti-Theft Not Working
Hi, I have 2 phones (Samsung and Xiaomi) and on both the phone when my screens are off for a while I can't track those phones nor the anti theft alert rings. I restarted my phones and with screen on they both can track locations. On Xiaomi, when I send sound alert it just pop up a notification without any sound and when I…
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Why Does Bitdefender VPN Not Work With My E-mail Client Application On Windows 11?
Why does VPN not work with my em client app on Windows 11? Only when I turn OFF VPN will emclient send and receive email. Emclient support thinks the problem is with Bitdefender's VPN. Help???
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Unable to select import file
I have installed a paid version of Bitdefender Password Manager on Android. I have exported passwords from both Kaspersky Password Manager and MS Edge. I am following the instructions to import these files into Bitdefender but it when I select the file, it does not upload. I was able to complete this on my PC. I exported…
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Bitdefender firewall no longer works and it keeps turning off after the latest update
Hello, I just updated my Bitdefender to 27.0.16.87 version and it required me to restart my Windows 10 PC. After I did that, I noticed that the BD firewall toggle was off, so I turned it back on but still it didn't work. I tried to close BD and start it again, but the firewall still toggles itself off again. I checked…
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How do I get customer support to respond
I have spent at least 2 hours going around in circles with bot BitDefender and 2Checkout and no one has answered me and I can't get support. Please Help
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WiBrain or other Devices
Does anyone have experience with the WiBrain device? My parents have been living a nightmare having had their WIFI network hacked. They’ve since switched providers and I’ve worked for weeks wiping devices and/or having the Apple Store do the service, while installing Bitdefender on their devices at my home to be off of…
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Phishing attempt detected
Feature:Online Threat Prevention We blocked this phishing page for your protection: [*url removed by @Flexx*] Phishing pages attempt to obtain sensitive information such as login credentials or credit card details by disguising as trustworthy entities. The stolen data can be then used for financial gain. if its blocked am…
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Persistent Alert Mode Pop-Up for the Same Alert
Hello, I have alert mode switched on because I want full control over which applications can and cannot connect to the internet. However, recently, I've been getting an issue where I am getting persistent pop-ups for the same thing and it seems to be when an application is sending a TCP (6) packet somewhere. I end up…
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app lock not showing all apps
My bitdefender is not showing all my apps installed when trying to lock apps ive tried clearing cache and reinstalling the app
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Can't access Internet
I'm really out of the loop with all this sort of stuff. I installed a trial version on Windows two days ago. Seemed to be going well.Yesterday I tried to turn on the VPN, it never really connected. Maybe I ticked something I shouldnt have. I probably did but cant remember anything specific. Today get on computer click on…
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Virtual Keyboard
Can the size if the Virtual Keyboard be increased? I am 74 years old and all the characters on the Virtual Keyboard are very small (apout 3pt) and it would be great if it could make so we can change the size for people to set if for themselves.
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why is my Fritz!Box 7530 modem flagged as not secure?
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Access denied
Dear support, I live in Minsk(Belarus) and from March I can't use Bitdefender. From March 2022 I can't update Internet Security product and also have no access to bitdefender site. From BIS update a get -> Update encountered an error (error code: -1017) Will it be fixed or it's a permanent restrictions? Thanks!
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Copilot doesn't work if VPN is connected
Whatever changes have been made, either by Bitdefender or Microsoft, I am now unable to launch or load Copilot is the VPN is connected.
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Slow opening programs
I've seen various posts about Bitdefender causing their computer to be slow, but I haven't seen anyone with my specific problem. My issue is some program take 30 seconds to open. In some cases, it's only the first time I open them. After that, it's fine. The problem goes away if I turn off Shield. I also found the problem…
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Why does my android phone calendar not sync with Google calendar since VPN was installed?
I have a Samsung Galaxy S24 phone and a Windows based computer with VPN Premium installed on both. My calendar entries on either the phone or the computer are not syncing with the other device since VPN was installed.
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Scans Should ask to put the same passwords for all of the password protected files
Bitdefender Scans Should ask to put the same passwords for all of the password protected files, if the user need to scan password protected files at the same time of scanning & have the same password for em he should be able to do so, to ve a piece of mind. currently bitdefender is missing on that feature. Why skip…
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How to cancel a device when it is no long exist to uninstall Bitdefender?
My old PC is dead and I had no chance to uninstall Bitdefender. How could I remove it for it occupied 1 of my device number? I can't contact with chat function as before, had this function been canceled?
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Safepay disapears suddenly from the screen
Hello For over a year now, Safepay suddenly disappears from the screen when I use it. This happens about every 15 seconds without any user interaction. (The application loses focus and disappears into the background). I have uninstalled and reinstalled Bitdefener Total Security on my Win11, but it happens again. What can I…
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I have installed Bit Defender Total security on my Windows laptop, so can I un-install IBM Rapport ?
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Allowing or blocking Applications
Hello, I would know if there is a possibility to allow and block applications installed on mobile devices (Tablets, smartphone) in the VPN application. (Instead of just giving adresse of thé web sites)