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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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The “Add this number on WhatsApp” scam is back – Here’s how it works
A new wave of scams is hitting WhatsApp, and it’s surprisingly simple: someone tells you to “add this number” on WhatsApp. That’s it. No shady links, no infected files - just a phone number and a request. But what seems like harmless curiosity can easily lead to your personal data being stolen, your account hijacked, or…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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How do I detect or block PowerShell execution in Gravityzone?
I am trying to create a way to detect the execution of PowerShell on some machines or even block it. I tried using detection and exclusion rules, but it still didn't work.
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SecurePass asking for PIN ever few minutes
Over the past few weeks, SecurePass has started asking for the PIN every few minutes. The setting is set for 24 hours, but basically everytime I open a new tab, or even go back to an existing tab, it is asking for my PIN again. Same browser, just moving around between different tabs. I give it the PIN and in a few minutes,…
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Disabled "Advanced Threat Defence" - now it's nag time
I disabled "Advanced Threat Defence". Yes I've done a naughty thing. Now I'm getting the red shield with an exclamation mark, I've been told, fair enough! I have my reasons to do this right now. Thanks for letting me know that my computer my end up in the pit of Hades and end up swimming in viruses. Duly noted. Now I want…
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Someone Hacked My Ebay and Ordered Gift Cards
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How I can install at least free version!
I'm really disappointed. I hope someone can help me and that I can get an answer without being banned 😓. I'm from a country where Bitdefender has prohibited and banned access. I've searched a lot and would truly like to use Bitdefender. Is there anything I can do?Just free version would be enough for me , how I can install…
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SecurePass Pin
On my laptop regardless of browser (Firefox, Edge, Chrome) I keep being asked for my pin. I enter same, click 'unlock' and nothing happen. I then am forced to enter my master password. This is a new laptop and this started with the installation for the first time on 7/16/2025. How do I fix this?
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Allow Erste bank George App on kid's device
Hello I am using parental control on my kid's Samsung phone. She also has a bank card and an application called George App (Erste Bank) installed. This is a bank account for kids <14. While using the parental control, whatever setting I try, the app says something went wrong on the the login screen, when trying to log in.…
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How can i remove password protected files?
In Bitdefender system scan, it can't scan the password-protected files. I don't see an option to remove those files.
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System reboots after 07/01 update
It seems like a process called "downloader.exe" in the C:\Program Files\Bitdefender\Bitdefender Security is causing multiple reboots of my machine. The crash dump indicates: Bug Check Summary PAGE_FAULT_IN_NONPAGED_AREA (0x50) Error Meaning: A process attempted to access memory that was marked as non-paged, but the page…
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Game file blocked Black Desert Online
"The file F:\SteamLibrary\steamapps\common\Black Desert Online\resources\app.asar is infected with GT:JS.Acsogenixx.432.97FF275C. The threat has been successfully blocked, your device is safe." I click to run the game and that happened. A quick search around this might be false alarm but who knows. How to resolve this? Add…
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Unnecessary notifications about VPN
Although I have configured the VPN to connect at Windows startup and while it's fully connected, Bitdefender displays VPN connection notifications due to unsecure network. Is there any setting that prevents these alerts?
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how come when im scanning something and it asks for password it doesnt work
i know im using right password for computer is there a bit defender password supposed to use instead when scanning something? how do i know what password to use when im scanning something on computer and it asks for password
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Bitdefender's home users vs DDos attacks
What protective measures does Bitdefender provide for its home users to defend against DDoS attacks, and what steps should be taken by both Bitdefender users and the average person to get secured from such attacks? plz do not rely on a.i. , i need the professional answer from experts. thx.
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Some remote functions greyed out
Hello, When I first had my "Bitdefender Premium Security" I could use remote commands in the Central (Mobile) App. I upgrade my plan to "Bitdefender Ultimate Security" and now I see that the remote functions are greyed out and say "disabled". When I click on one of the commands I get an error that says: "Use a subscription…
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Unsure if the detection is false positive or not.
Hi Bitdefender Community. When I attempt to download installer for MEGA desktop from mega.io, bitdefender blocked the download: As I downloaded from the official MEGA website, I'm wondering if this is a false positive detection or not. Thanks in advance.
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Bitdefender Detected APEX_Destructible_x64.dll During Steam Game Update – False Positive?
Bitdefender detected the file APEX_Destructible_x64.dll as a potential threat during an update of the game The Outlast Trials from the Steam platform. The game is from a legitimate source — it's not a crack. It flagged the file as Gen:Variant.Ulise.528046. The file was located at:…
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Anti A.I. based scams
Bitdefender should detect AI-based fake audio/video calls. That would provide great security and peace of mind to the world.
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Unable to Access Course Videos After Install
I recently installed Bit Defender on my new computer. prior to installing I was able to watch videos included in a course from Cornell All About Birds. allaboutbirds.org I tried adding it as an exception - but it didn't change anything. I am not super computer literate, so I am unsure about this. I would like to watch the…
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How do I stop BD scanning USB-drives at every startup of my computer
I have 23 USB-disks connected to my computer and I need them all for my work. I just switched to BitDefender from another AV-solution and I get annoyed on BD who scanning all my USB-drives at every startup of my computer! How do I stop this scanning of disks that have not been changed since my last session on the computer,…
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Why is Bitdefender preventing me from from sending emails?
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Few flagged things last 24 hours, unsure if false positive and concerned.
I was playing a game yesterday on Epic Games store. At one point it minimized and showed me something was installing. I clicked cancel and then noticed Bitdefender saying I had a few notifications. They all seems to be Microsoft apps but the alerts confuse me. I removed all the files that it caught but it happened again…
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Samsung Smart blocks spam calls, but I don't see Bitdefender blocking?
Do I need to turn off Samsung Smart Phone somehow. I was hoping to see Bitdefender out preforming Samsung. I'm using a Samsung Galaxy S10e, SM-G970F/DS . I get at least two spam calls a day, I can't even answer my phone unless they are known. I see in BD it asks me to add a spam call to a list. Really? I should copy a…
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Infinix note 50 pro
bitdefender total security's icon turns off and on again and again, also the app stop working and need to be fixed insane. it defender is admin of the cell ph, any way to fix that?
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i see nothing new mr.razavan
Hi! May peace be upon you , you said lot of new features are coming in 2025 , but i do not see anything new except the call blocking feature ( just for cell phones ) , it's mid of the year, when will we encounter new gadgets😍 ?
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Suspicious connection blocked notification for msedge.exe to blogs.plitch.com.
Sometimes when I launch game on steam, (in my case oblivion remaster) I get notification on bitdefendeer that "Suspicious connection blocked" "msedge.exe attempted to establish a connection relying on an expired certificate to blogs.plitch.com." Is that false positive or something malicious?
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Is there a configuration to help reduce network-conflicts with a software package I actively use?
I am using a software package called Alchemcharts which uses a network connection and sends my credentials to a private server. Bitdefender acknowledged this transfer and actively stopped it. Ironically, I was still able to log into the program and server. I am seeing a potential slow-down in the data-transfer, suspecting…
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How do I remove an endpoint with out access to the internet or computer
We had an employee recently who dropped their computer. It was damaged so severely that we couldn't start it. We need to remove Bitdefender from her old computer so we can install it on the new one, but we are unsure of how to proceed. I have gone to GravityZone and have chosen to uninstall agent, but from what I have read…
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Im a new user and I noticed way to many changes to my security that concerned me.
I notice that windows update was turned off from auto, that core isolations was turned off, Microsoft defender was turned off. who knows what else at this point. I feel like i should be concerned, should I?
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Worldwide cyber attack
@Gjoksi , @camarie , @Flexx , @Alexandru_BD , @Scott i changed my password and added google authenticator for an extra sec step yesterday to get cover from international cyber attack, but few mins ago i got a mail from google that the authenticator has been removed from my gmail account, i checked and that was true.…