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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Can You Recover Money Sent to a Scammer?
Realizing that you’ve transferred money to a scammer can be frightening, but what you do next may make a real difference. The sooner you contact your bank, report the payment as fraud and request an urgent recall or freeze, the better the chances that the funds may still be stopped before they are moved elsewhere. This new…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Your Email Address Was Leaked. What Could Actually Happen?
When people hear that their email address appeared in a data breach, the first reaction is often: “It’s only my email. How dangerous can that be?” Email address leaks are often overlooked or not considered important enough by their owners. I mean, what else can happen besides receiving spam? Well, things can take a…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77 and @Flexx have the authority to…
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Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Firewall Feature Wishlist 2026
Maybe I’m also the only one who wants these features. 😊 I’ve been using BD for over 15 years and maintain a very extensive custom FW rule set. Ever since, I’ve been missing two or three features: To avoid being asked again every time a file is updated when a rule for it already exists (Alert Popup), there should be a…
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[Feature Request] Dedicated Bitdefender Ad-Blocker Browser Extension / Enhanced Anti-Tracker
Hi Bitdefender Team and Community, I am writing to propose a feature request regarding browser privacy and ad blocking. While Bitdefender Anti-Tracker does a great job blocking trackers and telemetry, users still need to rely on third-party extensions (like uBlock Origin or AdGuard) to handle intrusive ads, pop-ups, and…
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Bug: Alert mode repeatedly asks to allow same unchanged application [Under Investigation]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
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Can I disable in-the-cloud scanning?
Hello, (this is initially for a Windows laptop, and potentially Android devices later on) I am a longtime user of Avast, but for years now, I have been unhappy with the direction they are heading in. Finally decided to pull the bandaid off and look for a replacement. That search has led me to Bitdefender, however I have…
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Excessive 2-Step Authentication Friction on SecurePass (Windows & Android)
Hi everyone, I’m reaching out to share a significant pain point regarding the user experience with SecurePass, which I am currently using on both Windows (Browser Extension) and Android. The current authentication workflow is creating massive friction. Every time I need to access my passwords, I am forced to enter my…
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Activation Date can be different than Purchase Date for different products? - How to merge Bitdefender subscriptions
I am a long time TS user…almost always for 5 devices. The current install runs until Oct 1 2026 but I saw a good sale for TS for 10 devices and so I bought it. I realize now that these are considered different products ie 5 devices vs 10. So activating the new purchase now will not extend my current subscription to the…
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Sample Submission issue - form not working
Please see attached. Please try again after sometime. Any ideas?
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Bitdefender on my windows PC does not recognize active SecurePass application on my Windows PC.
I have Bitdefender open and running on my Windows PC. I have Bitdefender SecurePass open and running on my Windows PC. When I initiate a task in Bitdefender that requires access to SecurePass, Bitdefender ignores the already OPEN SecurePass application and opens a NEW SecurePass application on my Windows PC. So, then I…
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Inquiring recommendation for a pay-per-OTP
Hi, I am wanting to obtain an SMS # to complete a login account with Mercado Libre in their Mexico and Brazil regions. In order to view their marketplace online, one needs to have a local login that requires a SMS phone verification to complete the login process. Can anyone recommend a reliable, safe pay-per-OTP or a…
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Bitdefender Mobile Security disconnects internet with IOS 26.6
Is there a way around the need to turn off the VPN in Mobile Security for IOS with this new update? This update is unhappy with the Mobile Security VPN and blocks or slows down connection with the internet via my modem. I'm hoping Bitdefender has an update to address this or maybe Apple has to address this problem if it a…
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Feature Request: Add an optional "Beta / Early Access Updates" toggle for power users
Hi Bitdefender Team and Community, I am writing to propose a feature request for future builds of Bitdefender desktop products (Windows / Total Security): an optional toggle in the Update Settings to receive Beta / Early Access updates.
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Public library sign-in not working
About a month ago my sign-in to three public libraries (all with URL containing sirsi.net) stopped working. I've tried this with both Firefox and Vivaldi (Chrome) browsers. The icon shows that their is a sign-in match but when I try to fill nothing happens. I've contacted Bitdefender support three times but I only get a…
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Upgraded to Ultimate Security Family Plan — "Add Members" option doesn't exist. Also only 1 password manager acct?
Hello, BD Experts! My annual sub renewed 15 days ago, and I decided to switch to the Family Plan since it covers 5 accounts / 25 devices and includes Password Manager for all 5 accounts (screenshot 1, from Bitdefender's own support page comparing Family vs Individual plans:…
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Bitdefender Virtual Disk - need an option to disable
Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…
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Bitdefender GravityZone Google Workspace SAML Support
Support for SAML 2.0 is fairly basic but well understood, but Google Workspace does not use a publicly accessible metadata URL for its X.509 certificate exchange. Instead, they download an XML file from the GWS admin console and upload it to the service provider's console, likely for security reasons. Bitfender only…
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Mi chiamo Giuseppe Lucera ed ho acquistato i Vs prodotti installati si un PC e su due cellulari
I vostri programmi di protezione hanno bloccato suil mio PC il seguente file: C:\Utenti\giuseppe.lucera\OneBrowser.exe. Sul Vs Dashboard di sicurezza i due cellulari risultano protetti mente il PC DESKTOP-GN1OFR6 sui servizi di Assistenza risulta a rischio e il Kit di pronto soccorso da la seguente risultanza Micro-Star…
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Call Blocking on Samsung Z Fold 7
I am trying to find how to set up call blocker on Samsung Z fold 7 running android 16 and One UI 8.5. It seems there is not a way to have BD be the spam and caller ID, is there a way to get it made the default program?
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Game Profile has not been working properly for months
When auto profile triggers game mod the update interval is configured as 12 hrs which sometimes switch backs to one hour ( after shutting down the game ) and some times it does not. happening for many months, reported several times here.
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Videos now don't load to Brighteon and Instagram
I was able to load my videos to all platforms, but now I'm unable to load to Brighteon and Instagram. I have turned off the VPN, anti-tracker and encrypted web scan, cleared the cache, deleted low-view videos off Brighteon. I have tried loading with another internet service. But, I continue to be unable to load videos to…
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SecurePass desabilita
Instalei o SecurePass na extensão do EDGE no meu PC com Windows 11. No entanto, toda vez que eu ligo o PC o SecurePass fica desabilitado. Já cadastrei PIN e as vezes o windows o pede, mas volta a desabilitar ao desligador o PC
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False Positive? Android.Riskware.Repack.rPNRO detected only by BitDefenderFalx on VirusTotal
Hello Bitdefender Team, I'm an independent Android developer, and one of my applications is being detected as Android.Riskware.Repack.rPNRO by BitDefenderFalx on VirusTotal. The APK is signed with my own release keystore and is built directly from my source code. It is also published on Google Play and is currently under…
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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
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I have an infection in Outlook. How to delete infected emails?
Love Bitdefender. Been using it for a very, very long time, and recommend it all the time. It's done its job, as until two days ago I never had an infection. Now I'm being told I have an infected email, but I have no idea how to remove it. Here is a screenshot: It obviously tells me where it is, but not how to delete it,…
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Any News About the New Bitdefender UI?
Hello everyone, I would like to ask the Bitdefender community if there is any news regarding the release of the new Bitdefender interface. Has anyone seen a preview or any screenshots showing what the new interface will look like? I would be very interested in seeing the new design and learning about the improvements that…
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Could Bitdefender VPN be stopping email download from Spectrum?
Suddenly yesterday my Outlook Client stopped downloading Emails from Spectrum No apparent issue and no errors of any kind. just doesn't download available emails. Thanks
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How to turn off Autofill for a website in Bitdefender SecurePass?
I need to turn off autofill for Salesforce because when I edit a record SecurePass will overwrite my email over the contact's email. Chrome is browser on Windows 11. The old password manager let you disable autofill on specific pages or even full websites. I cannot find that feature on SecurePass. When will this be added,…
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Bitdefender SecurePass Dark/Light/Automatic Theme selection
Hi, I would like to see a dedicated Windows desktop-app for SecurePass. And which way ever - dark/automatic mode. The online/browser extension stays in light mode even with extensions like 'dark reader'. Thanks & KR
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Bitdefender Security Desktop App Automatic Windows App Theme Setting
Hi, for convenience-purposes I would like to set the windows-app theme (light/dark) to automatic. This is already possible for VPN since longer time. Thanks&KR
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Could Bitdefender Be Preventing My Network Printer from Receiving Print Jobs?
Hi everyone, I'm trying to troubleshoot an issue with my Windows PC and was wondering if Bitdefender could be involved. My network printer is detected correctly, but print jobs occasionally remain in the queue or fail without a clear error message. The printer itself appears to be online, and other devices on the same…
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ATC4.Detection viruses
i am facing suddenly of an "atc4.detection" viruses that send dozen of programs , folders , .dll , etc.. in quarantine which is considered as a false positive i restored the quarantine , but unfortunately some files are not restored mainly because the folder of the files are deleted. its seems that atc4.detection…