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Certificate Error at the end of install
Trying to install 30 day free trial of AV Plus 2019 but not getting very far. At the very end of the install where it (briefly) asks you to create an account or sign in it comes up with 'Certificate Error'. The only option available is 'Try again' which just keeping looping back to the error screen. It does mention that it…
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I've got Bitdefender Internet Security. Can I add Bitdefender Total Security to a 2nd PC?
Do I need a product code for Total Security or can I upgrade Internet Security?
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Problem with main GUI, laptop and Teamviewer
Hi, If I open main screen GUI, it opens fine with laptop screen opened. If I close the screen, ( my config still authorizes access screen closed ) and I access to my laptop through Teamviewer, then whenever I am launching Bitdefender I do have only the title windows and nothing else on the remote screen...See capture. As…
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BTS 2019 in safe mode
I am running BTS 2019 on a windows 7 x64 lenovo x230. It looks to be installed and running normally, but in safe mode, I cannot open BTS at all, it just says 'Communication failure. Communication wih BD Security Service failed. Try again or contact support'. The BD services are not started and when I try to start them…
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Unable to connect to server
I have installed & use BitDefender for several years and use it on many computers. On 2 computers recently when I installed it, I had the same problem on both with not being able to register. I have tried all your steps found in https://www.bitdefender.com/consumer/support/answer/17225/ none of them helped. I attempted to…
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Does 30-day Free Trial renew automatically?
Hi, Will I automatically be charged after my 30-day free trial?
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After install, Javascript error windows pop up every few minutes - Bitdefender unusable
Hi, I'm running Win7 x64 on an HP laptop bought in around 2009 with English OS. I successfully installed BD Total Security 2019. Straight away, about 6 javascript error popup windows would come up in quick succession, forcing me to click yes/no before continuing. These would keep coming back every few minutes. Bitdefender…
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Windows Vista and Bitdefender
Hi, I have a three system license, what I didn't think of is that one computer is still running Window Vista. Is there a Bitdefender that is still updating definitions and will run on Vista? Thanks
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Payed the upgrade but nothing received by email
Yesterday I payed the upgrad. No received yet any email. I have saved the end process of bit defender wabe page with the . As attached part of it..
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upgrading computer to windows 10
hello guys,i was wondering if i have to uninstall bdts 2019 from windows 7 64 bit computer to upgrade to windows 10 64 bit from oem software disk.i do believe that will wipe had drive,so windows 7 will be gone.i do have back-up image if anything goes wrong.i only have 1 device open on my subscription and want to keep it…
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Ordered wrong subscription
Hi, Due to my old and very slow laptop I decided to order a Bitdefender subscription myself (after being a happy user of a friends account for a year). However, after a lot of frustrations while activating, or even just clicking a page, I had no longer the patience to compare and research all the offers which resulted in…
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Remove the subscription for an old unused device?
I had Bitdefender on an old tablet I no longer use. Is it possible to delete the subscription for that tablet so I can install BD on a new device? Thank you.
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Activation code
So i bought the 2019 internet plan and i got my code but when i put it in it says it was used before or its not valid PLS HELP
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Bitdefender Installation/yearly license
Hi Bit Team, I hope all is well. I have a couple of questions. So if I installed the 2018 version sometime in 2018 (Home Internet Security 2018), when the 2019 version comes out and my license is still active... will I have to reinstall the application again to get the 2019 version, or will it update seamlessly?…
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No one is responding for my REFUND request which made by 'AUTO renewal'
I've submitted two support ticket and sent out 6 Email to Bitdender team, there has been NO RESPONSE at all. Even though I'm currently 'valid' bitdefender user, this company's response time and support quality is quite disappointed to me. My issue is here; 1. I already renewal my subscription at last Nov, but the 'Auto…
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Can`t re-install Bit Defender Total Security 2019
After i have logged into Bitdefender Central i downloaded the EXE file to re-install the program on my PC. After running the installer, nothing happens. The installer just quits with no error message. How can this be fixed?! I am paying for this, and can`t even re-install. So i have even tried the Bitdefender uninstaller…
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2Checkout Illegal Renewal Scheme
To all other customers that have had money retired from their accounts with this scheme please keep me (jco.engineer @gmail.com) posted on any legal action taken by anyone about this situation; or any other taken by the FDC. This was my recent response to Bitdefender Customer Service Department on the subject... Alina…
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Frustrated with the support
Hi, I'm not sure if this is the right place to post this but I'm just curious how long does it usually take to get a device limit issue sorted? I have been using Bitdefender for about 5 years now I believe, if not more, and this is the first time I have encountered an issue. I renewed my subscription 15 days ago, I have a…
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BitDefender Services are not responding
I have just made a fresh install on my laptop, I have restarted multiple times but I still can't get Bitdefender to launch correctly. The icon is greyed out and every time I start the application it shows the "Getting Started" page and many of the features don't work. I have tried to uninstall the program to repair it but…
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PC had wrong date on and now by Total Security says sub has expired
Yesterday I booted up my second PC at a friends house. Immediately BD comes up to say my subscription has expired, which is weird because that PC is one of my 3 devices which in my dashboard (when I log into central) says is protected. It is then that I notice the date and clock on the taskbar is very wrong. It said it as…
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Bitdefender wants to uninstall during startup
Since a few days Bitdefender wants to uninstall each time Windows 10 starts up. Message: choose an action. I can choose for install again or uninstall How to solve?
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Are you still in Business?
I cannot install or activate my recent purchase - Bitdefender Antivirus Plus 2019. I created a ticket (#2018112823450005) and have yet to hear from you. It's been 3 WEEKS!!!
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Add time to my subscription
Hello! I need little help. My current subscription still have 160 days remaining but this weekend I received an offer and I bought one more year but when I try to activate I always prompt to replace my subscription instead adding time. Is there any way to add time to my current subscription? Thanks!!
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Big problem with license activation ?
Hello everyone on the forum, I have a general question: what mode does Bitdefender support work in? I'm asking because my friend who is not an IT spet has a problem with it. A month ago he reported the problem to support and has not received any help until today. The problem was rather simple - incorrectly activated…
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I can not install, there is a temporary folder missing
The following message appears:: "C:\users\servidor\appdata\local\temp\rarsfx0" folder is not accessible
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Used wrong email address for code
Hi there, Just paid for the black Friday deal but had a spelling mistake on the email. now the code is gone to that address. Can anything be done or do I have to pay again? (I'm sure the code got bounced as it's not lightly to be a working email address)
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Bitdefender Installer False Positive?
Hello, a family member recently purchased the total security package and sent me the bitdefender install protection email! And I tried to install it on my system (OS is Windows 10 Pro) and Windows Defender came up saying it was: SoftwareBundler:Win32/Prepscram. Because of this I have put it through virustotal to see if it…
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BD Total Security 2019 won't install
I was having trouble with BD 2019 so I uninstalled using the reinstall option from the Programs menu. I went to BD central and selected install protection on this device. Downloaded the file and ran it. All I get is an initial screen the says BD is preparing to install; this lasts only a few seconds and disappears, then…
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Black Friday offer valid for existing subscription?
Greetings, I just got the Black Friday offer and was wondering if I can apply it to my existing subscription and extend my license? Cheers!
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My new account is correct in Bitdefender Central but wrong in My Bitdefender
Hi, I have just purchased a Total Security 5-device licence. I had already installed the free 30-day trial on two Windows computers and an Android phone. I was sent an email with an "Activate Subscription" button which worked fine with "Bitdefender Central" - on that site I see my paid subscription and my three devices…