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How can I tell if mobile AV is on?
The last mobile AV program I used always had a icon showing me it was active and protecting. With Bitdefender this is not the case? How can I tell if it's on and protecting? Do I always need to be signed in to my Bitdefender account for the protection to be active??? If I sign out protection is still on??? Sorry, but this…
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App Lock Privacy Concern
Android version: 9.0 App version: 3.3.074.1100 When the App Lock is enabled for all apps on my Android phone. If i open an app (say the email app for example) without typing any passcode (or typed a wrong passcode), then if i click the bottom left "X" button on the passcode page (or the phone's Recent App button), the…
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Difference between mobile and PC antivirus
Hello, I did some research and concluded that most mobile users do not need an anti-virus for their phones. However, I use highly customized stuff and I like to experiment. I always install custom ROMs and other software, and maybe I need to use an anti-virus for my phone, not to keep my phone from crashing or something of…
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Restricted Web Protection on BMS 3.0 iOS
Hi, I was enthusiastic with Web Protection feature in Bitdefender Mobile Security 3.0. But after I had purchased (with trial) the subscription for it, it says that it is restricted in the location I am currently now. Why there is no check of geo-availability before the purchase? Why I should pay and only then get the know…
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Cannot delete e-mail address - iOS 12
Hello. I have an iPad (2017 version), 9,7 inch and BitDefender Mobile (latest version) installed. How can I delete an email address from the "Account Privacy" section? I searched but I did not succeed. Thank you!
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Better fingerprint option for under screen scanner
Is there going to be a better fingerprint location for phones with under screen scanning, it hovering over the 0 is not working very userfriendly, please move the 0 and make the scan area dedicated
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Anti-Theft et SMS
Bonjour, HUAWEI P20 Lite How to configure a reliable number for the Anti-Theft? I do not see anything in Bitdefender Mobile -> Anti-Theft Thank you for the help you can give me.
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My app is detected as Trojan.SLocker
Hello My android app Wulkanowy Dzienniczek, when I install it from Play Store is detected as Trojan.SLocker.gDJDL by Bitdefender Antivirus Free https://play.google.com/store/apps/details?id=io.github.wulkanowy I think it may be caused by javax.crypto.* and android.security.keystore.* usages, which we use to encrypt the…
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Mobile version not protecting
BitDefender mobile app, latest version, under my paid license, on Android phone is not blocking malware / infected downloads according to tests I've run at https://www.amtso.org/security-features-check/ If you scroll down to the Android tests section and try the tests, BitDefender mobile lets in bad stuff, fails most…
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Very poor design of Bitdefender Mobile Security Report
Quote "Scanned blabla new app(s)... 1 of them was infected" I want more details about what went wrong in my phone. How do I know what app was infected to avoid it in the future and tell to other people? It's a secret? Here it is a screenshot of Bitdefender Security paid version 3.3.032.612. The second issue: Samsung…
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moto g4 play android 7.1.1 problem
I have a problem with your anti-virus on my cell phone. This has been happening for a few weeks. When I go into google play options, then the account and preferences, nothing bad happens. When i scroll the screen to the right for the rewards and continue google play stops working. I reset the phone but it did not help.…
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2019 is laughable
I don't know what is going on with Bitdefender Mobile app but ever since mine updated (unfortunately) from the black version to the horrible white version, it has not been able to complete a scan. When I say "complete a scan" I mean get passed 1%. It was set to scan external storage and would scan for a few seconds showing…
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Lee Hnetinka- Which antivirus is best for IOS protection?
Hi Friends, Lee Hnetinka want to know , Which antivirus is best for IOS protection?
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Erratic and spurious phone location reported
Anti-theft normally quickly locates any of the mobile devices, when located at home. But, when out, I am getting essentially unusable results: For example, BD located a Samsung phone 764 km away yesterday, and then 42 minutes later BD reported it at the correct location, where it had been all day. Today I tried similar and…
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Delayed Location Posting and Picture Snap
Hi Bitdefender, If i could ask one thing is that you'll improve the realtime tracking of your antitheft feature. There should be an active monitoring part that will enable users to recurringly track the device not havong to preas a button everytime. With the recent update. The Tracking of some of my devices seem to be very…
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Bitdefender Mobile Security & Antivirus cannot show anti theft message when mobile screen is locked
Dear Forum members, Previously I am user of Mobile Security & Antivirus apps like Kaspersky , ESet and Norton. Now, I switched to Bitdefender Mobile security and Antivirus due to various positive reviews. But I am facing the following issues of Bitdefender mobile security. 1)I tried to test the anti theft functionality of…
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no icon on notification & lock screen
Now I don't see any icon on notification (at upper left of main screen) and also there is no notice of my device 'protected by Bitdefender' on my lock screen. I even factory-reset, and reinstalled my Bitdefender but no help. All the other antivirus programs that I'd used had their icons at upper-left & notices on lock…
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Taking picture unlocking
Hello, How does the service that takes a photo work when the person is mistaken in the password? (Unlock) I can not find any documentation. On my phone it is activated but impossible to find the famous pictures ... where are they sent? thks
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Lenovo Tab 4 10 Plus (LTE Model) - SMS Control is not available
Device: Lenovo Tab 4 10 Plus (LTE Model) OS: Android 7.1.1 Kernel Version: 3.18.31 Build: TB-X704L_S000035_170703_ROW SIM Card is in the device and I receive or send SMS without any problems. All permission that Bitdefender Security Mobile requested for are granted. And yet, in "SMS Control" tab of "Anti-Theft" feature I…
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Web Security Issue
When I power up my Samsung Galaxy 8 cell phone I get this notification: "web security got disabled by another service" and I have to manually turn it on. There is no info on what service is the "culprit" Even if Web Security needs to communicate with its server, shouldn't it turn on as soon as the phone is actively…
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Can't login on android phone
Hello, I have a new phone Allview P9 energy mini and I set up all on it,just Bitdefender antivirus doesn't work, that's the message I receive while I try to login on on my Yahoo or Gmail account,even when I try to make a new account...what could be the problem?
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Firefox Focus
I noticed that Bitdefender for Android protects Firefox, but does that also mean that Firefox Focus is protected as well? Or is that treated as a separate app and is not compatible?
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SMS Commands #?
I just downloaded the app on my phone and I'm trying to get everything set up so I have the options if the need arises. When looking at the SMS commands, it tells you what the commands are, what they do and how to use them but it never specifies a number to text in the situation? Are SMS commands only available when the…
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Support Firefox and Chrome
Hi I use Bitdefender mobile security and Antivirus It's pretty good but there is just one thing Support Chrome and Firefox to your web protection
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"the Sim In Your Friend's Phone Has Been Changed." - Google Fi & Bitdefender Mobile
Ok my "friend" has been inundated with this text on the very 1st day after i set it up. I of course did a google search and found this thread (but it has no resolution): /index.php?/topic/39716-the-sim-in-your-friends-phone-has-been-changed/&do=embed"> I also found this link:…
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Sending SMS to lock stolen phone shows theif the unlock pin?phone
Using mobile security on two android phones I sent an SMS from one to the other containing the text bd-12345 locate In order to simulate locating a stolen phone. In order for this to work you have to include the unlock pin for the remote phone (eg 12345) in the SMS message you send I correctly got back an SMS from the…
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BitDefender Mobile
Hello, I have a paid subscription to BitDefender Total Security Multi Device. My mobile app will not update advising I check my internet connection. My connection is fine as everything else is working correctly. Any ideas. Hitbit
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Mysterious Detection
I have the free Android version on my Nexus 7 tablet. Yesterday it said the aggressive adware was detected in the form of something called dkandroid.apk. I looked it up and found nothing. I told BD to remove it and so far everything is fine. What happened there?
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Android Privacy Advisor
I'm not sure what the privacy advisor is trying to tell me. For example, it says Lastpass is a moderate risk due to the following: Permission to connect to the Internet. This makes sense due to what the app is. Permission to access your location. This one I don't get. I looked in the permissions for Lastpass, and it…
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Accessibility Setting Keeps Turning Off
Accessibility setting for other apps remain on after a restart but not for BD. Please fix.
