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no icon on notification & lock screen
Now I don't see any icon on notification (at upper left of main screen) and also there is no notice of my device 'protected by Bitdefender' on my lock screen. I even factory-reset, and reinstalled my Bitdefender but no help. All the other antivirus programs that I'd used had their icons at upper-left & notices on lock…
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Taking picture unlocking
Hello, How does the service that takes a photo work when the person is mistaken in the password? (Unlock) I can not find any documentation. On my phone it is activated but impossible to find the famous pictures ... where are they sent? thks
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Lenovo Tab 4 10 Plus (LTE Model) - SMS Control is not available
Device: Lenovo Tab 4 10 Plus (LTE Model) OS: Android 7.1.1 Kernel Version: 3.18.31 Build: TB-X704L_S000035_170703_ROW SIM Card is in the device and I receive or send SMS without any problems. All permission that Bitdefender Security Mobile requested for are granted. And yet, in "SMS Control" tab of "Anti-Theft" feature I…
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Web Security Issue
When I power up my Samsung Galaxy 8 cell phone I get this notification: "web security got disabled by another service" and I have to manually turn it on. There is no info on what service is the "culprit" Even if Web Security needs to communicate with its server, shouldn't it turn on as soon as the phone is actively…
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Can't login on android phone
Hello, I have a new phone Allview P9 energy mini and I set up all on it,just Bitdefender antivirus doesn't work, that's the message I receive while I try to login on on my Yahoo or Gmail account,even when I try to make a new account...what could be the problem?
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Firefox Focus
I noticed that Bitdefender for Android protects Firefox, but does that also mean that Firefox Focus is protected as well? Or is that treated as a separate app and is not compatible?
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SMS Commands #?
I just downloaded the app on my phone and I'm trying to get everything set up so I have the options if the need arises. When looking at the SMS commands, it tells you what the commands are, what they do and how to use them but it never specifies a number to text in the situation? Are SMS commands only available when the…
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Support Firefox and Chrome
Hi I use Bitdefender mobile security and Antivirus It's pretty good but there is just one thing Support Chrome and Firefox to your web protection
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"the Sim In Your Friend's Phone Has Been Changed." - Google Fi & Bitdefender Mobile
Ok my "friend" has been inundated with this text on the very 1st day after i set it up. I of course did a google search and found this thread (but it has no resolution): /index.php?/topic/39716-the-sim-in-your-friends-phone-has-been-changed/&do=embed"> I also found this link:…
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Sending SMS to lock stolen phone shows theif the unlock pin?phone
Using mobile security on two android phones I sent an SMS from one to the other containing the text bd-12345 locate In order to simulate locating a stolen phone. In order for this to work you have to include the unlock pin for the remote phone (eg 12345) in the SMS message you send I correctly got back an SMS from the…
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BitDefender Mobile
Hello, I have a paid subscription to BitDefender Total Security Multi Device. My mobile app will not update advising I check my internet connection. My connection is fine as everything else is working correctly. Any ideas. Hitbit
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Mysterious Detection
I have the free Android version on my Nexus 7 tablet. Yesterday it said the aggressive adware was detected in the form of something called dkandroid.apk. I looked it up and found nothing. I told BD to remove it and so far everything is fine. What happened there?
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Android Privacy Advisor
I'm not sure what the privacy advisor is trying to tell me. For example, it says Lastpass is a moderate risk due to the following: Permission to connect to the Internet. This makes sense due to what the app is. Permission to access your location. This one I don't get. I looked in the permissions for Lastpass, and it…
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Accessibility Setting Keeps Turning Off
Accessibility setting for other apps remain on after a restart but not for BD. Please fix.
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Antivirus for android
Malware Killer Virus Cleaner is the app which provides effective protection against Malwares and infected apps. https://play.google.com/store/apps/details?id=com.MalwareKiller.MalwareKiller
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"the Sim In Your Friend's Phone Has Been Changed."
EVERY TIME the phone is turned on it sends a message saying: "The SIM in your friend's phone has been changed. This may mean that the phone was stolen. This SMS message has been sent from the new number using the new SIM." happening on 2 phones, both: motorola droid razr m. was happening on the factory installed older…
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Browser phishing and BD Fail?
Web Security [PREMIUM] Bitdefender Mobile Security for Android uses the Bitdefender Cloud services to alert users, when browsing, about webpages that contain malware, phishing or fraudulent content. Does this feature even work?? I have a user with a Android Galaxy S5 that just DL and is trying this app, wanting to test…
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Application pin not set
Something happend to my phone today with the App lock feature. I doesn't accept my pin code anymore. The unlock code for the phone works. When I look at the device in BitdefenderCentral it showes Application pin is not set and I can't type in a new pin. I would like to resolve this without reseting the whole phone. Any…
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Sign with Outlook To Bitdefender Mobile App
Hello, We have been trying to sign into Bitdefender on Android, But it only has options for a Bitdefender Central Account, and Google. We have our Bitdefender Central account through Microsoft, and can't sign in because they is no option for MIcrosoft Sign in. We have always signed in with a microsoft account on PC, and It…
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Samsung nullifies security on my android 6 tablet. Need solution ASAP
The new Android 6 effectively disables anti-virus and parental control on my Samsung Galaxy Tab E tablet because from the lock screen (without consent) new accounts can be created. I can't prevent my kids (or anyone) from creating a new account on the tablet or logging in as a guest and that new account will have no…
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HELP ACTIVACION
I could not turn my android smartphone with antivirus plus 2016, 1pc + 1 android, help !!!!
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Web Security Allow Accessibility vs. Secure Startup
I'm using Samsung Galaxy S6 with Secure startup and device encryption enabled. I just installed Bitdefender Mobile Security and did some initial testing on it. It seems that Bitdefender Web Security wants the Allow Accessibility to be turned on to enable protection. However if I go to switch the Accessibility for…
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Mobile Security Applock Won't Prompt For Pin
Hello, Since a couple of weeks the applock no longer asks for a pincode so the apps are no longer locked. I've removed the mobile security app and reinstalled it. Since i use lastpass i guessed it might interfere somehow so i removed the lastpass app but the problem is still there. Android version: 5.0 Kernel 3.4.0 Mobile…
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App Lock Not Available
On my Samsung tablet AppLock suddenly doesn't work anymore. When I start Bitdefender, and click on App Lock I'm redirected to the general settings screen of the table while a message appears stating: Please enable Antivirus to use App Lock. Antivirus (Bitdefender) IS enabled and I can't find anything 'strange' in this…
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Applock Mugshot
Hi, it's prob right in front of me, but i have been looking for some time now.... How do you delete the Mugshot from the applock on the mobile security? Android. Thanks Briar3753
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App Locker
Hi, after unlocking an app, App Lock ask for the PIN again several times, even if the app has been in the foreground the whole time. The mobile is a Samsung Galaxy Ace 4 SM-G357FZ. Will appreciate help. Edgar
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Bitdefender Mobile Security Giving Error Code:0
Has anyone encountered a problem with the Mobile Security these days when trying to scan the Android phone. When reaching around 70% of scanning It shows me "Scan failed. Error code: 0". Also can't connect to Bitdefender Central.
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Problem Installing Bd Mobile Premium Resolved
Just wanted to share my experience with folks. I own a three licence pack for BDTS2016 and recently purchased a smartphone. I went to the Bitdefender site and purchased a licence for BD Mobile Security. I then went to Bitdefender Central and my licence was showing as "0/1" android devices. I followed the instructions in…
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Cannot Activate Bd For Android Samsung Tablet
Hi I have now purchased a 'BD for android licence twice' for this device. i.e. $14.95 x 2 = $29.90 Bitdefender Central shows the device, but says that there are no active subscriptions for it - and that I need to purchase a subscription (In spite of my already having purchased the licence twice). The product was installed…
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Bitdefender Mobile Security & Antivirus Retail New License
Hello, about the Bitdefender Mobile Security & Antivirus New License Retail...I bought a scratch card with activation code. On the card is written to make an account online on the Bitdefender site but not why. My questions are the following, assuming that I will make that online account...and I have activated the code on…
