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Pre Installed Android Apps
My phone has 380 pre installed apps that are there even after factory reset and remain running even after I disable them. Some with permissions like com.samsung.android.mcfds.permission.access_service and also android.permission.accept_handover but when I run a scan it says I am safe. How is that possible? help plese
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Samsung Galaxy Note 8: Battery Draining. What Can I Do?
Just started today. Serious battery draining, when I found the community and figured out how to log in my battery went dow 5%!! No joke. Got a notification earlier today that Bitdefender was using more than normal battery. What can I do?
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How do i transfer my subscription from my old iPad to my new one?
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Virus Connection after update to IOS 16.3.1
Hello everybody , my trouble started after updating to iOS 16.3.1 , How can I delete / or / find out what is a program with virus domain connection, blocked regularly by BitDefender? This connection is blocking during all day long about 18-20 times. Help me to fix this problem #IoS #phishing
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Unable To Activate Web Protection On iOS. Any Help?
I've subscribed to it, but I cannot use it. I would appreciate any advice, thanks!
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Possible Conflict Between Web Protection In BD Mobile Security For iOS And BD VPN For iOS. Any Help?
There's an issue that's a bit confusing. With both Total Security and VPN installed, and running the VPN, when you try to run a Bitdefender Scan, it comes back stating that Browsing Protection is not installed. What's up with that? You cannot have both browsing protection and VPN running at the same time? If so, why?
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VPN and iOS wifi
I’m not able to connect to my wifi and I never had any connection issues before I installed BD and VPN. What’s happening here?
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I Received An Error Code 501 While Scanning An Android Phone. Any Help?
I Received An Error Code 501 While Scanning An Android Phone. What Does It Mean?
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Ik heb mij activeren code niet ontvangen
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After I Installed BD On My Phone, Google Messages For PC And Pairing Devices Don't Work. Any Help?
Hi guys, After I installed Bitdefender on my Android phone, I've noticed that https://messages.google.com/web doesn't work and when I try to pair the phone with the desktop using camera on the QR code on the website, nothing happens. That is, the QR code isn't scanned. I've looked into settings in Bitdefender, tried to…
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What Is "Error Code 501" When Scanning Fails On Android Phone?
I read here that the error has been fixed. NEWSFLASH!!! No it hasn't been fixed or it would not be happening to me. I need to know what that error code represents and if there is a fix please.
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Different Bitdefender Icons On Different Devices. Any Explanation?
Hello everyone, The icon for Bitdefender Mobile Security changed on one of my devices a while ago, and it seems strange to me that it's different than on my other devices and different than on my family member's devices too. I couldn't find the same icon anywhere on Bitdefender's website or anywhere else online. Is that…
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How To Remove "B" Symbol From Android Screen?
I have just updated my Moto G50 to Android 12 but, when it restarted, there is a Bitdefender 'B' symbol on the right hand edge of the screen and, although |I can move it up and down, I cannot make it go away! Can anybody help with this, please?
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Battery Drain And High Temperature On Samsung Galaxy Note8 (SM-N950F). Any Help?
Hello, Recently I have installed Bitdefender on my smartphone ( Samsung Galaxy Note 8 , SM-N950F ) , and now I see its battery draining and the smartphone temperature is getting too hot. Is there anything that fix this in the settings of bitdefender ? I run version 3.3.195.2164 Thanks in advance Regards
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BD Mobile Security: I Regularly Get "Your devise is at risk" Message. Any Fix?
Android: Your devise is a risk Is the message I regularly get from my phone Samsung A10• This is marked both on the phone and Bitdefender central. The bug occurred in both app version 3.3.195.2164 and version 3.3.197.2179 I fix the error every time. But I don't understand what triggers the error.
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BD Mobile Security: Widget On The Screen. Any Explanation?
I have installed Total security on my Samsung E10 Mobile for a long time. Works on Android. Suddenly a Bitdefender widget appears on the side of the screen and cannot be removed. You can't do anything with it, what is this?
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BD Mobile Security: App Lock Stopped Working. Any Help?
The application blocking function has stopped working even though the ones to be blocked have been selected. Pin code is set and biometrics enabled. Lock module set to unlock every time. Resetting the phone and apps didn't help
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BD Mobile Security For iOS Doesn’t Scan Connection, Although Web Protection Is Turned ON. Any Help?
1. a) The BD Web Protection on my iPhone and iPad is turned on (the same is stated in the Central and local app) but there is 0 scanned connections, although there was internet browsing. b) The timescale for connection report starts from Friday, whereas today is Thursday. Please find attached a screenshot (Pi means Fri, So…
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How Do I Fix Battery Consumption By BD Mobile Security On My Blackberry Key 2?
I'm running BD version 3.3.195.2164 on my Key 2 running Android 8.1.0. BD is consuming 65%+ of my battery. I realize Key 2 is out of support and Android is an old level, but short of trashing my phone is there a way to reduce the BD battery consumption? I've read the discussions on this site and others and have not found a…
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Recover/Reset PIN on Samsung S8+
so this was an issue of contention last year, never got it resolved. Thought I would wait till i got a new version next year. so here i am , how do I get a new PIN or recover old PIN so I can activate options
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Parental control and localization problem
Hi. I've got problem with my son's phone Huawei P40 Lite E bitdefender parental control. I've installed latest Bitdefender Parental Control from APKPURE (because of lack of google services on huawei phones). Then I enabled all of required options on phone and logged son's phone to my Bittefender child account. Everything…
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"Protec Web" désactivée & "Paramètres" protégés par "App Lock" "Code PIN oublié"
... 😊Résolu avec la biométrie...( empreintes)... Je ne sais pas marquer "résolu" dans les demandes d'aide 😔 Sur un Android 12 neuf : installation de Bitdefender sans problème. Paramétrage de la sécurité en tout point, y compris l'accès à la fonction paramètres... Aujourd’hui, je ne sais pourquoi, message « protection web…
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BD Mobile Security: Bitdefender Central Reports False Alerts. Any Help?
Hello everyone :) This is my first post ever on this forum in general so go easy on me ^-^ I only have one remark to make and one more specific question / issue for you. To get the former out of the way: The frequent and repetitive notification on my phone originating from Bitdefender Security promoting the Bitdefender VPN…
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How do I add apps to be scanned on android phone
Bitdefender Mobile only scans apps that were on phone at time of installation. Ive added many more. How do I get it to scan all my apps. If there is a limit, then how can I select the apps that I want scanned regularly (although I prefer all).
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How To Disable Web Protection "At risk" Message?
I use another app for these features and do not want to enable the feature in bitdedender. How do I accept the risk so that bitdedender doesn't keep telling me my device is at risk. I have begun to ignore that warning, assuming it's just complaining about the risk I have chosen to accept. That effectively makes the warning…
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Accountprivacy
Hello, I have a Total Security account and have a question regarding the accountprivacy feature.. What is the difference between the build in accountprivacy in Total Security and the "Bitdefender Digital Identity Protection"? Is it the same and if it isn't the same, what is the advantage of Bitdefender Digital Identity…
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New replacement phone
I had to replace my phone because of an upgrade malfunction issue. I was given a new phone, now I cannot download my phone security. Please help.
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Can't Remove The Red "B" Bubble From The Screen Of My Mobile vivo Y51. Any Help?
As you can see on the screenshot, I have this red bubble (with B) on my screen on my vivo Y51 (android 12). Despite following the suggestions from bitdefender support team (deactivated bubbles in the settings of the phone) it doesn't disappear. Can anyone help please? Thanks.
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Will BitDefender for Android catch spyware installed on my phone or tablet from someone else?
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Error Message in Mobile Security App
I just started getting the message in the attached photo when I open my mobile security app. This happens anytime I tap on the WEB PROTECTION or VPN tabs Performing the requested restore does not help either. I use an Apple 14 ProMax with the latest software update. Any ideas?