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Address
The address you have on my Bitfinder for my phone is wrong. how can it be fixed?
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what happens when 14 day trial period expires?
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Icon colors in log
What are the icon colors in the log. I see red and grey, but they both say "Malware scanner: Application $app was scanned on install and found clean" (Amazon Alexa and Proton Calendar respectively for two examples),
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Locate device doesnt work
I am away from home at the moment and thought i would check to see if the locate device on my phone updates to where I am. However it still says I am at home when that isn't the case. I have connected via wifi in the location i am at and every time i select locate my device it still shows updated 23 days ago and shows my…
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Is Bchat messenger malicious?
BitDefender started to warn me that Bchat messenger has malicious behavior on my Samsung smartphone since few days ago. It didn't warn me at all before that, although I used this messenger since January, 2023. I also use this app on iPhone, and Bitdefender do not warn me at all about Bchat messenger. It is real that…
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Android Question
I've put Bitdefender on to my Android as one of the 5 devices I can have BUT - it shows as giving me the option to "extend the trial and that I have 14 days left". Have I misunderstood something as I thought this tied in with the overall purchase ? Thanks
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Two factor Authentication, but they never send the security code to e-mail address
I've installed Bitdefender on half a dozen pieces of equipment before. For whatever reason, after entering e-mail/password it goes to a two-factor authentication saying they are sending a security code to my e-mail (they display the correct e-mail), but never send the code so I can't install Bitdefender on my Android phone.
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Jak dodać nowe urządzenie
wykupiłem subskrypcję na windows, miała ona zapewniac ochrone do 3 urządzeń. chcac chronic urzadzenie z androidem zainsatlowalem apke BD security na telefonie poprzez zeskanowanie kod QR (wygenerowalem ten kod QR przez zarzadzanie subskrypcją z centrali bitdefender) na telefonie pojawiła sie opcja 14 dniowego testu…
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Mobile security and VPN
I have my Mobile Security installed on my iphone (I also have a subscriction to Total Security) and a VPN subscriction. When I turn on VPN service, Mobile Security goes off... and viceversa. Is that normal?
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Any way to ignore detections?
Hi, Bitdefender found 50 detections, but it is just riskware and they are apps I do not want to uninstall/delete. Is there any way to ignore the detections that were found so I don't have to uninstall/delete my apps?
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How to reset App Lock password
Hi, I'm having issue to remember my own password on the app lock, how do I reset this password on my phone? Thank you.
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Why Can't I Turn Off My App Lock In BD Mobile Security?
Hi anyone/everyone I have a Samsund A41 phone using Android 11. some of my apps have been locked by Bitdefender, when I try to unlock them I'm asked for a pin, I presume that my phone pin is what is required but this doesn't work so I'm unable to unlock the apps. could someone please help? regards Ronnie
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Android 11 Motorola hyper one
Hello everyone. Sorry I have another question I have Motorola hyper one android 11 phone. I believe I read that Bitdefender dose not support security updates for this , is this true or am I misunderstanding is my Bitdefender total security useless. Thanks again for your help
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Antivirus Plus and / or Total (Mobile) Security
Hi I'm new here. I am running Antivirus Plus on my (Windows) PC. I also like to protect my (Android) Tablet and Phone. Can I use Antivirus Plus for this or do I have to purchase Mobile Security or Total Security separately. If so can the latter be accomplished as an Antvirus Plus upgrade or are we really talking about 2…
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Web protection blocking legitimate sites
All of a sudden I am finding Web Protection blocking legitimate sites eg. On line Banking. Site just hangs. If I turn it off then no problem. This has just started recently. No problems previously. Any ideas?
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AV-Comparatives Mobile Security Review 2023
Nice job, Bitdefender :)
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Security
I been getting multiple warnings that someone is trying to unlock WhatsApp, not sure if This is me accidentally or someone else
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I keep getting scam txt messages
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Mobile Security Web Protection turns off on iPhone 14 Pro Max but not iPhone 12 Pro Max
I have two iPhones. As stated, the Web Protection continually turns off on the 14 Pro Max but not the 12 Pro Max. All settings are the same, ios version is the same. I see lots of suggestions for Android but NOT for the iPhone. I can't keep checking to see if the web porotection is funtioning continually. Suggestions…
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App Lock Biometrics dont work
With biometric app locks enabled, anyone can open apps. When set to Pin - everything works fine. After all, I care about logging in via fingerprint and this function does not seem to work at all. As I mentioned - with biometric login, anyone can open an application that should be blocked
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Web Protection and VPN
I've just installed Bitdefender Total Security on my Windows PC and the Mobile Security app on my iPad. Web protection on the iPad wants to turn on VPN but I dont want to enable the Bitdefender one as I already use NordVPN. Can web protection work with Nord?
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Help with Samsung Note 9 battery drain
Hello. Lately I've noticed that the battery frequently drains pretty quickly. I restart my phone nightly and when I wake up I sometime see an alert about apps us g a lot f processing power and it's bit defender. And I'll see stats for the usage since last charge and it is always bit defender using up the battery. Last was…
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Biometrics & AppLock
New to BitDefender Android mobile I like the AppLock but find it annoying to press "use biometrics" each time I need to use biometrics to open an app. Is there a way to make biometric login for apps default?
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Android 13 keeps killing my bitdefender web security
Hi guys, My Samsung A53 with android 13 keeps killing my bitdefender web security. I tryed several solutions from the web. But they do not work and are acutally foro android 11 or earlier. Could you help regards Jan
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android web protection report shows no activity in last couple weeks
For the last couple of reports,Android shows no web activity. Web protection shows on when I periodically check, and I double checked the permissions and accessibility settings.
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Hacker has an account on my account
How do I delete another account from my Bitdefender?
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Delete stranger account from my account
How do I delete a strange account from my Bitdefender account?
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how do I get applock to work on the settings app?
New here app lock will not work on my settings app. Says due to android limitations. Any ideas on how to fix this
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Android Mobile with Total Security License?
BD Mobile Security (shows "trial") on my Subscription/MyServices/Licenses page while BD Total Security (5) and BD Premium VPN (10) both show "new". Huh? There is no BD Total Security (Android) app on Google Play, only BD Mobile Security, despite BD Total Security stating it runs on Android. Upon initially launching BD…
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Web Protect
Using Samsung S7 FE, Android 13, One UI version 5.1 I'm sure this question has been asked a million times, but... Web Protect is constantly closed by another service. Battery optimization is not activated Please, is there any way to stop this happening? Thanks Chris