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bitdefender reports ipad ios out of date
HI. i have the latest ipad pro running the latest ios ipad software version 17.2 Bitdefender keeps reporting the ipad ios is out of date and should be on ios 17.2.1 This version doesnt exist for ipad and version 17.2 is the latest. version 17.2.1 is the current version for iphone. anyone else experience this or have a fix…
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Why am I getting Message that Subscription limit has been reached after Activation
Purchased Bitdefender from Amazon for my Android device and activated on Phone but unable to use the software as Bitdefender Central continues to show Subscription limit reached! Have installed on my laptop with no problems but Mobile activation is not resulting in software usability
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Active Web protection doesn't show any scanned connections
Hello, I have 2 iPhones with both BD installed and Web Activity activated. On my iPhone 11Pro I see Scanned (and blocked) connections. On my iPhone 13 I see 0 (zero) scanned connections, while active. I do know the web protection works on the iPhone 13, as when I go to a website with possible Malware, it blocks (like on…
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Android icon random 1
Every two or three days a 1 appears on my android bitdefender security icon. I open the app and check all the options in the toolbar at the bottom. There are no new messages and when I close the app the 1 remains. I have to restart the phone to remove it. Can anyone explain what is happening please and should I be worried…
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Erreur date expiration
Sur Android deux dates d expiration après installation sur un nouvel appareil Android l un expire demain impossible de joindre bitdefender directement ?
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Is Bitdefender mobile blocking phone number port
Hi I have a new phone and am porting my old number to it but this is failing – I had already installed bitfedender mobile on to the new phone before the port started – is this what is causing the problem - it's been "in progress" for 72 hours now. Any ideas very welcome Ta
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ALERTE SONORE VOL PERTE
Bonjour l'alerte sonore en cas de perte ou vol ne fonctionne que sur un des trois téléphone que je possède, je ne trouve pas l'origine de cette problématique. merci de votre aide cordialement
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Bitdefender phone numbers
I have called both UK phone nos. as listed under BD's Support/Call Us 24/7 but both calls resulted in "This number is not recognised......." Has anyone made successful calls to these nos? Robert
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Remote locate
Remote locate. Hello I do not want to use this option right now, but when I click not to activate how do I stop this from activating. Motorola android phone 11
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How can i create exception in Malware Scanner on android.
Hello When bitdefender found risk in app, i have only options "delete". i cann't do add to exceptions this app. Regards
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VPN kills wi-fi on iPhone 11, iOS 17.1.1
I upgraded my iPhone 11 this morning to 17.1.1 and wi-fi service to the phone immediately became severely affected. Google search would work for maybe 30 seconds and then say I had no wifi connection. All my apps and connections to my security system, iRobot, and other devices died. I spent at least two hours searching for…
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Bit defender and juice jacking
Hello! I have bit defender total security on my phone. If I used a public charging station, would bit defender stop juice jacking? Or notice if the charging port was compromised?
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Feedback
This is what I would like to see in a update to the Mobile App on Android.1. To have the App to scan a App in Google Play even before you download it. 2. When a App is just updated and the App is available on Google Play to download and install the update. I don't think Bitdefender has to scan it if it's just a update to…
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Tentative de phishing
hello I am a beginner sorry for the question if it is naive. on my iPhone I regularly have blocked attacks and phishing attempts like the ones I put in screenshot. do you know them ? do you know what they are looking for? Thank you for your help
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web protection
why am I getting alert messages on my pc about web protection not being on on myipad?
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Alerts on a sleeping and locked device
I have been testing sending remote alerts to (Android) devices. It kinda works, but I have a feeling that it has a problem that might make this feature useless. On both devices that I tested I have a 9-pin pattern lock, in every case the device was at sleep when I sent the alert to it. The alert did not sound, until I woke…
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Reports about a device not in sync with this device's diagnostics
I have 2 devices with Bitdefender Central (BDC) installed. When I open BDC on Device A, it reports that Device B has one issue (web protection turned off), which has to be fixed manually Same when I open BDC on web, it reports Device B having that problem When I open Bitdefender on Device B though, it reports that I am…
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Protect device administrator
How can I protect the app from being uninstalled? You can easily turn off the device administrator in the settings. With other apps there is a protection so that you cannot disable these settings. Unfortunately, it is also not possible to lock the settings with the app lock. The PIN is queried, but you can simply click…
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Web Protection keeps turning off - Galaxy S8 on Android 9
Hello, Every day or so when I check my Bitdefender Security app, Web Protection is turned off. Every day I turn it on again and I have to set the the system permission slider to on... for some reason the system keeps turning the slider to off. I can't seem to trigger this by rebooting my phone... it just happens after some…
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Account Privacy - Android app - feature issue - 'solve' not working
Hi, When I scan for leaked data for my email address, it gives a list of past and current user data leaks related to my email address. I have changed all my passwords a long time ago, I can mark them as solved one by one (which is tedious, but ok) My problem is that, there are 8 items that no matter how many times I try I…
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BitDefender blocking my mobile bank app
Is there a way to whitelist my mobile bank app? When bitDefender is on my phone, it won't let it connect.
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Battery drain on brand new iPhone 15 pro max iOS 17.1
My spouse and I purchased the iPhone 15 pro max--his iPhone has no problems with battery drain with Bitdefender. On my iPhone, however, most of the battery is drained by Bitdefender. I've scanned and found no problems. The only difference between my husband's and my iPhone is that he uses English as the system's language…
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Activating VPN on mobile phones that are not in same location as you.
Hello, I have just bought yearly subscription to VPN Premium. I have three mobile devices on my Bitfender account. My question how do I install VPN on two of the devices that are not with me. I need to protect these two phones as my relative is using them abroad. She is not tech savvy and I need her to have this protection…
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Web Protection
Web protection keep turning itself off. When I turn on Web Protection back on, VPN automatically turns on in my iPhone iOS settings. When I turn VPN off in my iPhone settings it also shuts off Web Protection.
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The app you have just installed requires scanning before being used
At least once a day I get the following message: Bitdefender Mobile Security, The app you have just installed requires scanning before being used. It does not identify which app is affected, and I have not recently installed any new apps, Any help would be appreciated, Thanks
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security
I want to change master password but unable to locate security key,
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Error code 501 when scanning (android)
Hi, I have a error code 501 when scanning my device. the scan stop half way and give me the code, no explanation for it. it say my device is at risk. Android phone
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Change scan frequency/time of day?
BD scans my incredibly run down Galaxy s9 a lot, and it uses enough overhead that it sometimes disrupts other active apps. Like I said, it's an old phone far enough into end of life that it already struggles with basic functionality here and there. I don't need my storage scanned 2-3 times per day. I probably don't even…
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Strange message
hello sorry I am new to anti virus software. I have an Android and on Tuesday afternoon a message told me that I had installed an unreliable application. but I hadn't touched my phone in a long time. Is it possible that a malicious application installed itself? and is it possible that the analysis does not detect…
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Hi. Today morning I got on my mobile info like on te screenshot???