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How can I Set up a custom scan for my android phone?
When Bitdefender scans my apps on my phone, it only hits 53 of them. I have over 400 which includes system apps. I want to be able to tell it which apps to scan. I know I wont get all of them but I should at least be able to get the non system apps.
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Forgot My App Setting Pin Number, And Remote Lock Problem
HI, I just renewed my mobile bitdefender and seem to to have forgotten the PIN for the in-app settings. I can access the program and all it's options, and see it from mybitdefender web page though, just not the settings/anti-theft. How do I reset the number? the "show password" part on mybitdefender is preyed out. Also,…
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Android not recognising subscription
Hi there, When I try to install my Bitdefender Internet security from my laptop onto my Android phone by sharing the link, the phone downloads the app from Google Play and installs it fine but then doesn't recognise my subscription and I get a message that my mobile subscription has expired. I did have a different version…
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VPN Disconnect
Why is VPN disconnect many times on my Samsung Android phone ?
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Activate bitdefender on the second device
I have a licence for 3 devices. I installed Internet security on my laptop and when I try to install it on my Android phone it installs but asks me to pay for a new subscription.
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Bitdefender Suddenly Stops Recognizing Apps On Androoid Phone
I have Bitdefender Mobile (Subscription Version) and have been using it for several years. I have used it on my Android phone all this time without problems. When I do a scan it usually "sees" 93 apps and scans those. Suddenly it started only recognizing 36 apps and only is scanning those. When I check my "Apps and Info"…
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Sensitive data exposed BUT cannot change password as accounts unidentifiable
What are these data breaches please? I have no idea what the accounts and read even mean and there’s no link to follow… Please help
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Floating 'B' on top of all apps on droid phone
I cant get rid of this floating Bitdefender 'B' on top of all apps. How do I get rid of it? I can drag it around on the screen but i can't get rid of it.
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Asus ZF3-Abruptuly stopped
I was taking a photo and abruptly shut down. I restarted the phone the battery was 53% a Bitdefender msg. ask me to turn off Web protection and go to Setting and turn on an authorization (no remember which) and than turn on Web protection. After a scan (no malware) only the back button work, in the Setting I tap on…
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VPN on iphone blocks some games. How can I fix this problem
When vpn is on on my iphone 10, it blocks some me from opening some of the games.
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Recent Change to Android 11 Phone
Recently, I had a pop-up ask me to activate a web feature, and I did without really looking at it (I know, stupid). Now I have an annoying red B pinned to my screen continuously, that doesn't appear to do anything. How do I get rid of it?
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On my Android Moto g(7)play - Data Breaches
Under More, My Acct, Acct Privacy it states "Sensitive Data has been exposed" (3) leaks found and shows accounts of breaches, dates and says to change passwords. What if you don't know the accounts? How do you change passwords or delete these accounts?
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Malware alert on mobile - Any ideas/advice as to what they are and to stop them?
Hi, I’ve recently been getting these alerts randomly on my iPhone (3 on Wednesday, 1 today). Does anyone know what they are/where they might be originating from? How can I get rid of them? Are they cause for concern? I originally thought they were from perhaps an unsecure webpage or webpages with those terrible scam ads…
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Android App shows as trial period and asking for purchase, but it is liked to my Total Security?
I have Total Security 10 Licenses and so far only using 3... I am trying to get the 4th working on my phone... but I can not seem to get the android app registered. I logged into the android device using my account user name and password... everything seemed to worked. The device is showing up and it has seems to be…
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Disable manual scan notification
How to disable notification when manaual scan? Many thanks
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A dangerous domain was blocked on your phone
Hi everyone I have all my devices protected with BitDefender (laptop, tablet and phone) and lately, only on my phone, dozens of notifications have been appearing every time I connect the phone to charge or change wifi repeater. “A dangerous domain was blocked on <device_name> Dangerous pages attempt to install software…
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App lock is not working
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How to 'lock' the mobile app? or 'Swipe Up' - Android 11
Hi, I can 'lock' individual apps however, I would like to pin lock the Bit Defender mobile app on child's phone...sorry I just cannot 'see' how to do this :-( The suggestions online do not even match what I 'see' on phone :-( Is it possible to pin lock 'swipe up' (view all apps) in Android 11? Any help would be much…
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Installed licensed product after uninstalled trial. Keep getting trial days left warning. Why?
I have licensed Bitdefender on PC and was invited to install on up 2 two other devices. I installed on Android phone but somehow blew past the login, resulting in getting trial version. I uninstalled and reinstalled from Play Store. I logged in with correct user and pw. But I am still getting trial version days left…
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How to validate email account?
i have tried numerous times to restore and get code. It’s not in spam or junk. Never shows up. I also un-installed and reinstalled. Still does not work.
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Using phone as second device
I have bit defender plus and currently it's just being used on my laptop . It mentions I can use it on a second device and I would like to use it on my phone. I downloaded the phone app. And used my activation code ( The one I was originally sent) but it does not work on the mobile app. Am I doing something wrong am I able…
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iOS protection
Hi everyone. Can someone please tell me if I need to keep Bitdefender open in the background on my iPhone or is it protecting my phone at all times without the app being open?
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Browser protection does not work
Hi Inside the browser protection section, two browsers, Chrome and Samsung, are displayed for me But Bitdefender does not monitor or protect my activities And I also installed some other browser protection programs but they do not scan my activity What is the problem? This problem did not exist for me before Please help me…
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Mobile Security Programming Error?
iPhone and iPad Mobile Security does not accept VALIDATION CODE sent into Mobile Security application. It accepted the email address of the account holder. All other email addresses are not validated due to the application denying the code is valid. THIS HAS TO BE A PROGRAMMING ERROR Any help would be greatly appreciated…
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Version d'évaluation sur android
Bonjour. J'ai 1 abonnement pour 3 mac. Je pensais installer la version android sur mon tél mais je n'ai que la version d'évaluation
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No details in Account Privacy module in Bitdefender for Android
A few days Bitdefender for Android told me that a leak was found in relation to one of my email addresses. When I tap on the email address in question it leads me to a red highlighted entry (please see screenshot below) saying "breach compilation", breached 01/02/2021. However, tapping on this entry does not provide me…
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Web Protection keeps turning off - Galaxy S8 on Android 9
Hello, Every day or so when I check my Bitdefender Security app, Web Protection is turned off. Every day I turn it on again and I have to set the the system permission slider to on... for some reason the system keeps turning the slider to off. I can't seem to trigger this by rebooting my phone... it just happens after some…
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You say im safe?
Bit Def says I'm protected. And then using a free netstat tool minutes ago I come to find out that calling stranger has backdoors me on a couple of upnp devices. Please help.
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Hide IP Adrees Safari in iPhone
Hi there: Would some one clear a doubt for me: Should I enable the Safari's security tool "Hide IP Address" when I use Bitdefender's VPN, so creating a double shield of security or, on the contrary, could cause incompatibility issues? Thank you.
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IOS mobile security unable to connect
My IOS mobile security worked great for months, but now when I turn it on I receive the message “Unable to connect.” VPN is off yet this message still appears. I would really appreciate any suggestions on how I can resolve this!
