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Bitdefender Crashes Windows 10 Lock Screen while Scanning
Hey forum! I just wanted to say first that I really like this product otherwise, and I haven't had any problems with it, so long as Bitdefender actually keeps up with their research and threat database, such that they still have the utmost in virus and malware protection. What I've found is that Windows 10 Lock Screen on…
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3 Trojans and I get an error message from Bitdefender?!
Bitdefender says I have 3 trojans on my PC and at the same time it is giving me an error message. This is not making me feel very "defended". On top of that is seems very difficult to communicate with BitDefender Support? I am new to BD having used Nortons for 10 years. Can anyone tell me what to do about these…
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phishing site
I'd like to report phishing site asking for credit card info for posta.sk (slovak post office). The link in email acts to open https://www.posta.sk/sk/?c7r7b8zww7m77&Ing, but in fact it goes to https://all-stamps.com/temp/sk/sk/manage/ . Sender of email is support@utsavseeds.com.
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Why Bitdefender Internet Security 2020 freeze Pc on full scan?
Hello! Why Bitdefender Internet Security 2020 freeze Pc on full scan? Intel Core i7-8750H, 2.2/4.1 GHz, RAM 16 GB, Win 10. Thanks
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Newby here with repeated adware attack
Hi My name is Paul and I live in Dorset, United Kingdom. I'm getting repeated Adware.MAC.AdLoad.VZ attacks that is deleted by Bitdefender each time. Frequency is 13 times a minute. How can I stop this Adware attack permanently. I'm an iMac user running Catalina v 10.15.7 and I do not know much about coding at all, so if…
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that bitdefender firewall little window
hi, everyone! i recently discarded my avast internet security; didnt want to renew my sub. got the kaspersky IS trial and it went out of the window in less than 1 hour because their firewall is ridiculously set to all or nothing when it comes to user control and their forums are ultra hard to get any useful info. now im…
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Browser Helper Infection
My Wife's laptop has become infected with an know malware called "Browser Helper". I have no knowledge of it other than I saw it in the Control Panel! I tried and it wouldn't un-install at all. It help saying that the Installation was no a network and I need the Files to uninstall it. The only help I found on the internet…
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Problem with antivirus scan in 24.0.26.137 version
I m facing a problem with antivirus scan in 24.0.26.137 version. I can not scan a specific file or folder using the right click, not even if I drop the file to the widget. When I try, User Account Control appears, and when i press YES, nothing happens, I dont see any window or message. I tried to reinstall the application…
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Sample Submissions issue
Hello, not sure if any Bitdefender employee will see this or not but i believe Bitdefender Labs got a problem which is with it for years now. i send samples to Bitdefender through this url: https://www.bitdefender.com/submit and i am sure of this like 100% sure of this that i never have had any kind of email about "result"…
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Bitdefender blocked js-agent.newrelic.com. Should I be concerned?
I created a new account at Patient Connect at the invitation of my dentist. It seemed to block me temporarily, but after rebooting my browser, I could log off and log in.
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May have a false positive phishing alert for url "https://www.clk9.com/"
Please disregard. I submitted the issue to support as false posi8tive.
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Bitdefender 2020 locking up PC on Win7 welcome screen
Hi, Don't know if this is in the right place but I bought Bitdefender 2020 less than a month ago and now it's preventing my PC running Windows 7 64bit from loading up. I get to the windows Welcome screen and there it sits. The only way I can boot is to go into safe mode and disable all the bitdefender services in the…
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Total Security FireWall
Hello I'm keep having an issues while playing GTA V,I noticed always when my firewall was activated in Avast and now in Bit defender,My NAT type kept changing from Open to Moderate,I need everytime I join the game to Disable the firewall. I did try to Add to exception and the ports but still the same,since I know it's not…
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Help me a ransomware variants .Hrosas
My computer has been ransomeware infected around the year .. please help me of following notes : Identified by ransomnote_email: vengisto@india.com sample_extension: .hrosas sample_bytes: [0x53BD - 0x53E3] My personal ID: 071bfydGdbfsVcWjQLI28wF9na5yGmg748jbFQOiIjq3QU1XhGEw Please kindly help me asap mirzabd
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Bitdefender 2020 antivirus plus deletes important files
Bitdefender deletes my startup batch file and it's archived copies, and Google Drive's "tmp.downloaded" system file. The quarantine is set up do exclude the restored files from scanning but when I restore them BD deletes them again. How do I stop them from being deleted permanently. Is there a way to manually add files to…
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Amazon App False Positive?
Just installed the latest Amazon App update and Bitdefender is claiming that it is infected with Trojan.JSmsHider.A. I'm assuming this is a false positive but I can't see any way of "approving" the app - is there a way? Thanks in advance...
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Bitdefender Virus Scan Failed!
Hello, today I tried the Virus recognition capabilities of Bitdefender Antivirus free and I was very dissapointed. I downloaded the EICAR test file and Bitdefender didnt recognize it as Virus/Malware. Even after a full system scan Bitdefender failed to find the EICAR test file, while AVAST antivirus was able to detect the…