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Vsserve.exe creating folder in c:\storage
Hi, Bitdefender free is creating a new directory every boot. Is there a way to disable it?
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False positive for LameXP
I'm using Bitdefender Antivirus Plus 2021. It's tolerated LameXP before. It now blocks it, with a report of "Disinfection in progress. Detected threat is being disinfected. Please wait until the process is complete." It then reports. "Threat Detected. Detected threat moved to quarantine. The program responds with the…
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Repeated phishing threat notifications for "https://ny-t.r-tb.com"
I just started getting these today, several times a minute in some cases with Chrome as a browser. I found some "solutions" that involve installing additional software, which I would prefer not to use. Any help? Thanks in advance.
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high risk according to home scanner
My computer runs Bitdefender as a virus scanner, as well as the Home Scanner. When I run Home scanner, I was surprised to get a message that my Sagemon broadband router and the two Kreatel set-top boxes, both from KPN, belong to the "High Risk" category. 😧See the attached screenshots. I then logged on to my KPN Box 12 and…
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Antimalware Service is a programme that runs on your computer.
Windows 10 Professional x64 Bitdefender TS 2016 is installed and functioning on my computer. Why does Windows Task Manager display the process "antimalware service executable" running (and using a lot of CPU) on a regular basis? Isn't this anything to do with Windows Defender? When a third-party AV is active, I assumed WD…
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Malicious URL blocked
I've been using Bitdefender for a few years. In the last couple of days, I'm getting regular notifications popping up about malicious URLs being blocked. The notifications seem to point to something coming through Chrome, although I rarely ever use Chrome. I use Firefox almost exclusively as my browser. These notifications…
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No information provided on Wi-Fi Router "Vulnerability"
I have Bitdefender Total Security running on my Windows 10 system laptop. The vulnerability scan shows there is one vulnerability issue in the category Wi-fi networks and routers. However, no additional information is provided as to what that vulnerability is or how to remedy the problem. I have a secured router and an…
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BitDefender blocks new executables under %appdata% , ignoring the exclusion
I'm using BitDefender Antivirus Free on Windows 10. I create Visual Studio project, and I don't save it yet to a permanent location - in which case Visual Studio creates it under %appdata%. When I build it, Visual Studio can't copy the executable to the /bin folder, and BitDefender reports that it has blocked it. I have…
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Bitdefender Internet security module
Hi, firstly apologies for any bad syntax or spelling mistakes, I’m disabled and have to use dictation which doesn’t always come out 100% perfect. Now to my issue; How many features in the ‘internet protection’ module send website data to bitdefender servers to check? And are they building up a record of users search…
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Antivirus on Mac: how to exclude /Volumes/.timemachine from scanning?
Using an M1-based mac with macOS Big Sur (of course) 11.2.3. I apparently need to exclude the hierarchy /Volumes/.timemachine from scanning...it takes hours and hours to go through this. For all I know there are loops or something. But I don't see how to get this hierarchy into "Exclusions" since I can't enter a pathname,…
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Help removing Trojan.Generic.KDV.164810
All, New here, but a long-term use of Bitdefender. I ran a system scan and I'm getting a msg that the computer is infected with a "Trojan.Generic.KDV.164810". I tried looking for the file without luck (including hidden files); Bitdefender won't delete or quarantine it. Any suggestions would be appreciated. Thanks, Lou
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Having issue's with Anti-Virus Plus
Noticed windows update wouldn't load, keeps saying one service was not loading. After spending some time troubleshooting, I found that under protection, Vulnerability Scan was preventing windows update from working. Disabling was not enough, I had to open the feature and under settings, also disable the "Windows Updates"…
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Cleanup firewall rules
Hi, I looked at the firewall rules. Many rules are still there for apps or versions of apps that are no longer on my notebook. a. What to do to cleanup (any tools available) b. Hoe can I recognize what they do? Regards Klaas
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Bitdefender Thinks EVERY Visual studio files are a virus
Its extremely difficult and frustrating working with visual studio because of this . Everytime i move a file around the antivirus is gonna pop up and block me from doing wathever i was doing.
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Remediation of ransomware
Hello, like other, I am looking for a solution because the password which protects the modification of the parameters in the interface of Bitdefender, in particular the remediation of ransomware, is different from the general Bitdefender password... I never used any other password than the general ... incomprehensible. So…
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Scan results
My scan results say I have a leak in verification.io and to change the password, but I have no idea what that is or where to find it
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Infected Page detected as soon as I google something
Hey guys, since a few days I get this notification (screenshot in the attachment) as soon as I open my browser and google something. When I googled for more informations for the blocked website I couldn't find anything. I never visited a website with this name. Can somebody help me? Thanks a lot! Jonas
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Bitdefender Crashes Windows 10 Lock Screen while Scanning
Hey forum! I just wanted to say first that I really like this product otherwise, and I haven't had any problems with it, so long as Bitdefender actually keeps up with their research and threat database, such that they still have the utmost in virus and malware protection. What I've found is that Windows 10 Lock Screen on…
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3 Trojans and I get an error message from Bitdefender?!
Bitdefender says I have 3 trojans on my PC and at the same time it is giving me an error message. This is not making me feel very "defended". On top of that is seems very difficult to communicate with BitDefender Support? I am new to BD having used Nortons for 10 years. Can anyone tell me what to do about these…
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phishing site
I'd like to report phishing site asking for credit card info for posta.sk (slovak post office). The link in email acts to open https://www.posta.sk/sk/?c7r7b8zww7m77&Ing, but in fact it goes to https://all-stamps.com/temp/sk/sk/manage/ . Sender of email is support@utsavseeds.com.
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Why Bitdefender Internet Security 2020 freeze Pc on full scan?
Hello! Why Bitdefender Internet Security 2020 freeze Pc on full scan? Intel Core i7-8750H, 2.2/4.1 GHz, RAM 16 GB, Win 10. Thanks
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Newby here with repeated adware attack
Hi My name is Paul and I live in Dorset, United Kingdom. I'm getting repeated Adware.MAC.AdLoad.VZ attacks that is deleted by Bitdefender each time. Frequency is 13 times a minute. How can I stop this Adware attack permanently. I'm an iMac user running Catalina v 10.15.7 and I do not know much about coding at all, so if…
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that bitdefender firewall little window
hi, everyone! i recently discarded my avast internet security; didnt want to renew my sub. got the kaspersky IS trial and it went out of the window in less than 1 hour because their firewall is ridiculously set to all or nothing when it comes to user control and their forums are ultra hard to get any useful info. now im…
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Browser Helper Infection
My Wife's laptop has become infected with an know malware called "Browser Helper". I have no knowledge of it other than I saw it in the Control Panel! I tried and it wouldn't un-install at all. It help saying that the Installation was no a network and I need the Files to uninstall it. The only help I found on the internet…
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Problem with antivirus scan in 24.0.26.137 version
I m facing a problem with antivirus scan in 24.0.26.137 version. I can not scan a specific file or folder using the right click, not even if I drop the file to the widget. When I try, User Account Control appears, and when i press YES, nothing happens, I dont see any window or message. I tried to reinstall the application…
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Sample Submissions issue
Hello, not sure if any Bitdefender employee will see this or not but i believe Bitdefender Labs got a problem which is with it for years now. i send samples to Bitdefender through this url: https://www.bitdefender.com/submit and i am sure of this like 100% sure of this that i never have had any kind of email about "result"…
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Bitdefender blocked js-agent.newrelic.com. Should I be concerned?
I created a new account at Patient Connect at the invitation of my dentist. It seemed to block me temporarily, but after rebooting my browser, I could log off and log in.
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May have a false positive phishing alert for url "https://www.clk9.com/"
Please disregard. I submitted the issue to support as false posi8tive.
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Bitdefender 2020 locking up PC on Win7 welcome screen
Hi, Don't know if this is in the right place but I bought Bitdefender 2020 less than a month ago and now it's preventing my PC running Windows 7 64bit from loading up. I get to the windows Welcome screen and there it sits. The only way I can boot is to go into safe mode and disable all the bitdefender services in the…
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Total Security FireWall
Hello I'm keep having an issues while playing GTA V,I noticed always when my firewall was activated in Avast and now in Bit defender,My NAT type kept changing from Open to Moderate,I need everytime I join the game to Disable the firewall. I did try to Add to exception and the ports but still the same,since I know it's not…